Top 5 Customer Service & CX Articles for Week of September 9, 2024
ShepHyken
SEPTEMBER 8, 2024
Each week, I read many customer service and customer experience articles from various resources. Quality customer service will not only impress new customers but will also be a key motivator in their decision to stick around for the long term. My favorite is the fifth one, teaching to “overmanage the customer experience.
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