InMoment XI

OCTOBER 18, 2023

After a successful XI Forum Europe featuring 9 EMEA customer experience experts , 200+ engaged delegates, 8 insightful workshops, and plenty of networking, it’s safe to say that the event was a hit! If you couldn’t attend the event, fear not! Staying ahead means being willing to evolve and innovate.

Customer Experience 195

Customer Experience 2023 ROI Return on Investment 195

BirdEye

NOVEMBER 11, 2024

Let’s explore these innovative success stories that are redefining local marketing. These UK businesses proved that with a little creativity, local companies can make a huge impact without breaking the bank. Across the UK, local businesses are creating standout campaigns through creativity and community connection. Ready to be inspired?

Multi-Channel 52

Multi-Channel Social Media Marketing Innovation 52

Michel Falcon Experience

APRIL 15, 2020

Building a company culture of truth is a key priority for me and something I’m speaking candidly about. Without truth, democracy, innovation, and trust are compromised.”. I believe I have found a balance between sharing what’s on my mind, giving feedback and building a company culture of truth. This quote summarizes why.

Culture 103

Culture Hospitality Feedback Blog 103

TechSee

OCTOBER 22, 2024

In the ever-evolving landscape of customer experience (CX), businesses are constantly searching for innovative ways to enhance service operations. In addition to training, it’s important to create a culture of innovation and continuous learning within the organization.

Technology 109

Technology Download Customer Satisfaction Culture 109

Pink Guava

JANUARY 28, 2021

Empathy breeds Innovation – Five Steps on HOW ? This precisely enhances the importance of innovation to engage, retain and bring more value to customers through a whole new outlook and approach. Creating something new or a culture of innovation is paramount for survival and growth.

Innovation 98

Innovation NPS Culture Feedback 98

CSM Magazine

OCTOBER 29, 2024

In this article, we will explore the artistic aspects of video games, how they inspire creativity in both players and developers, and the growing cultural impact of games as an art form. Esports has also followed this trend, evolving from ordinary tournaments into grand events and spectacles.

Entertainment 105

Entertainment Culture Transportation Social Media 105

InMoment XI

FEBRUARY 2, 2024

On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond. Their story exemplifies that the utilization of AI can keep any business competitive and relevant by modernizing their approach.

Hospitality 195

Hospitality Call Center Retail NPS 195

Qualtrics

OCTOBER 21, 2021

Couldn’t attend our XM Innovation Event? From innovations to ideas and insights, here are 10 key takeaways you should know about. During our recent XM Innovation Event, we heard from two very special guests, Adam Grant and Venus Williams, about the work they’ve done to innovate, rethink, and break through.

Events 26

Events Innovation Sports Leadership 26

TechSee

MARCH 11, 2024

Industry events and news coverage are full of companies offering Generative AI , Conversational AI, chatbots, and AI Agents. Simply put, Conversational AI enables businesses to harness innovations like Generative AI to automate or augment customer interactions. Is there a good cultural fit?

Culture 124

Culture Virtual Agent Innovation Technology 124

TechSee

JULY 24, 2018

Developing a customer centric culture in a large enterprise goes beyond addressing a customer by name in an automated email, or segmenting by interest; it is a holistic approach designed to focus on the consumer’s authentic needs. Joan found a climbing gear store on her way to the event and was able to replace her gear with peace of mind.

Customer Centricity 104

Customer Centricity Culture Technology 2018 104

Totango

AUGUST 21, 2020

In our latest installment in the CXO Series , we sat down with Keith Strodtman, COO, Customer First and Shelby Czarnota, Vice President, Customer Success Business Solutions at SAP as we discussed SAP’s Transformation and Innovation in Customer Success and why they deployed Totango as their One Customer Success Platform.

Innovation 116

Innovation Customer Success NPS Reference 116

One Millimeter Mindset

AUGUST 11, 2021

As a result, value silos easily become their own domains, with their own cultures. Over time, pride of ownership within these domains creates a sense of professional exclusivity within these cultures. From the start, this strategy becomes an innovative way to shift the human dynamics within the most staid organizational cultures.

Innovation 116

Innovation Culture Leadership Events 116

CSM Magazine

OCTOBER 3, 2024

Congress officially recognized the importance of the event, and it has since been celebrated worldwide. Over time, Customer Service Week has evolved into a global event, celebrated by companies of all sizes and sectors. Building a Customer-Centric Culture A successful Customer Service Week should extend beyond a one-time celebration.

Customer Service 52

Customer Service 2024 Workshop Events 52

TechSee

MARCH 11, 2024

Industry events and news coverage are full of companies offering Generative AI , Conversational AI , chatbots, and AI Agents. Simply put, Conversational AI enables businesses to harness innovations like Generative AI to automate or augment customer interactions. Is there a good cultural fit?

Culture 109

Culture Virtual Agent Innovation Technology 109

InMoment XI

MARCH 29, 2022

For our Women’s History Month celebrations, our Women of InMoment council took the reins and scheduled events across the globe to get our team involved. Next up on our list of scheduled events was a live fireside chat with Founder and CEO of Motherly , Jill Kozoil. Want to learn more about InMoment’s culture?

Culture 370

Culture Leadership Events Webinar 370

One Millimeter Mindset

OCTOBER 24, 2018

Does our organization engage in a couch potato storytelling culture? A couch potato storytelling culture is self-focused. A couch potato storytelling culture emphasizes drama over minor skirmishes. And that strategy reinforces the flaws in our coach potato storytelling culture. We know the plot. A client has a problem.

Culture 71

Culture Workshop Leadership Books 71

Chadwick Martin Bailey

MAY 12, 2020

We’re proud to say that our culture is stronger than ever and in the spirit of openness, we’re sharing creative ways to building and maintaining our bonds: “Very productive day for Nala” - Mike Helms, Research Manager. One secret to CMB’s strong and enduring culture? CMB’s culture continues to thrive even with the close of our offices.

Culture 59

Culture Events Books Social Media 59

Tricia Morris

JULY 23, 2015

The Customer Service Innovation Award is designed to develop original and inventive use cases which take advantage of cloud first, mobile first, and internet of things scenarios. The post Parature Extends “//oneweek” to Its Partner Ecosystem with Customer Service Innovation Awards Contest appeared first on Parature.

Innovation 105

Innovation Customer Service 2015 Customer Service Representative 105

Maru Group

MARCH 16, 2021

And while the way people relate to sports is transforming, our research reveals that the Super Bowl remains by far and away the most popular and exciting cultural and sporting event in America. But it also stands out as a shining example of how powerful a hold sport can have on the culture. But its popularity is enduring.

Sports 52

Sports Innovation Events Social Media 52

InMoment XI

JUNE 21, 2022

If you missed out on the event, don’t worry—here are five key takeaways you can use to apply to your experience program today! . In doing so, the entire culture of the business is focused on the customer. The day was filled with practical tips that you can apply to your program from day one.

Customer Experience 195

Customer Experience Workshop 2022 Events 195

Experience Investigators by 360Connext

JULY 11, 2023

By focusing on these ideals, organizations can nurture a customer-centric culture and achieve desired business outcomes. Ensuring that customer experience is not treated as a one-time event but as an ongoing business practice. Foster a culture of collaboration and cross-functional teamwork to ensure a seamless customer journey.

Customer Experience 110

Customer Experience Competitive Advantage Leadership Customer Centricity 110

CSM Magazine

AUGUST 23, 2024

With the right team, companies can innovate, grow, and outperform their competitors. These recruiters have a deep understanding of the industry’s requirements and are adept at identifying individuals who not only possess the necessary skills but also fit well with the company culture.

Innovation 52

Innovation Culture Customer Satisfaction Reference 52

One Millimeter Mindset

JULY 3, 2018

It is time for a mid year workforce innovation break! This midyear workforce innovation blog post review links to the top 5 blog posts that readers find relevant and valuable. As a Professional of Worth, target continuous collaborative workforce innovation. Innovative Collaboration Cultures evolve Customer Experience [link].

Innovation 44

Innovation Blog Engagement Workshop 44

InMoment XI

JULY 1, 2024

Put simply: it involves analyzing current and historical data to make predictions about future events or trends. As mentioned earlier, predictive analytics is focused on forecasting future events, trends, or behaviors based on historical data. Encourage a data-driven culture by promoting the use of data in decision-making processes.

Social Media 195

Social Media Healthcare Retail Insights 195

ReviewTrackers

FEBRUARY 22, 2017

South by Southwest (SXSW) will take place from March 10 through March 19, 2017 in Austin – and we here at ReviewTrackers are thrilled to be taking part in this epic event with an event of our own, The Customer Social. Here’s a list of parties and events where you can meet up and say “hello” to the ReviewTrackers team. (If

Events 63

Events Interaction E-support 2017 63

Experience Investigators by 360Connext

SEPTEMBER 17, 2019

Free events include webinars, panel discussions, and all kinds of global learning opportunities throughout the day. Wanted to improve your brand culture. These panel discussions with experts from around the globe explore the six competencies of the CXPA CX Framework, including: Building (and Sustaining) a Customer-Centric Culture.

2019 146

2019 Social Media Webinar Events 146

C Space

JULY 15, 2021

BOSTON, January 21, 2021 – Boston based, C Space CEO, Jessica DeVlieger has been announced in the Top 50 Best CEOs for Women, by workplace culture monitoring site Comparably. The C Space business has a strong focus on creating an inclusive culture for all. C Space is a part of the Interbrand Group. About Comparably.

Culture 52

Culture Leadership Workshop 2021 52

Clarivate

NOVEMBER 17, 2021

Women leaders at Clarivate like Ann Graul play a key role in accelerating innovation in the quest for answers to COVID-19 issues. More than half of the colleagues in our science organization are women – their achievements are invaluable to our contributions to innovation and customer success. Commitments to innovation.

Innovation 59

Innovation 2020 Information Leadership 59

SurveySparrow

NOVEMBER 2, 2021

They had a toxic culture that soon became unbearable for almost every employee to work in. To be honest, before 2010, finding toxic workplace culture was as common as finding a cab now! We want the same for you, hence we’ll talk about the 12 toxic work culture signs and their solutions based on our overall experience.

Culture 52

Culture 2021 Communication 2010 52

ShepHyken

AUGUST 21, 2020

No one wants global events like this nightmare pandemic to occur in the first place, much less ever again. Revise culture starting with the C-Suite. Let simplification and sense of simplicity generate innovative ideas. Nothing is static, thankfully. Now You Are Ready to Respond to Change and Challenges.

Customer Experience 251

Customer Experience Culture Government Customers 251

One Millimeter Mindset

AUGUST 9, 2018

Because organizations wrestle with leveraging and integrating the two variables impacting how external client experiences reflect internal cultural experiences. First, companies remain reluctant to clean up their cultures. Small cultural changes, when done well, have big impacts on organizational health. Not only that.

Workshop 126

Workshop Innovation Culture Leadership 126

CloudCherry

MARCH 3, 2019

Within their portal, they zeroed in on seven major life events (having a child, going on bereavement leave, etc.). They prioritized these events because they gleaned that if these events aren’t handled well, they can change the employee/employer relationship forever. The Six Competencies In Action. Key Takeaways.

Customer Experience 186

Customer Experience Culture Events Customers 186

CSM Magazine

SEPTEMBER 18, 2023

Tailored specifically for Operations and IT specialists, Contact Centre Team Leaders and Managers, the event was an insightful nexus of industry experts and like-minded professionals discussing the future of CX. Sabio Group’s Chief Innovation Officer, Stuart Dorman, took the helm at the start of the event.

Customer Experience 59

Customer Experience Roadmap Multi-Channel Events 59

John Paul

OCTOBER 1, 2019

This month we are pleased to introduce Nathalie Flemens, a Senior Talent & Culture Manager in Miami: she gives us insights about what she does every day and what she likes about John Paul! As Senior Talent & Culture Manager, my overall responsibilities support the employees throughout John Paul North America.

Culture 40

Culture Management 2017 Travel 40

Ann Michaels and Associates

JULY 26, 2024

Foster a Customer-Centric Culture: Ensure that all employees understand the importance of putting customers first and how their roles contribute to customer satisfaction. Improve Product and Service Quality: Continuously innovate and improve your products and services to meet customer expectations.

Loyalty 52

Loyalty Net Promoter Score Social Media Customer Journey Mapping 52

Experience Investigators by 360Connext

AUGUST 22, 2023

At the customer level, consider data like purchase history, issues or tickets submitted, referrals made, and attendance or participation in your events and training. An executive invested in the customer experience will inspire innovation and motivate their team. Let your Customer Experience Mission Statement guide your teams.

Customer Experience 143

Customer Experience Feedback Customers Customer Centricity 143

CSM Magazine

MAY 16, 2024

That’s why we invite winners from the awards to tell their stories at the UK National Contact Centre Conference; to share what they are doing that is innovative and successful, and frankly, allows others to learn. Culture is the foundation. An engaged, empowered frontline starts with getting the culture right.

Customer Service 52

Customer Service Banking Consulting Events 52