Experience Investigators by 360Connext

APRIL 25, 2023

“We believe in a customer-centric culture!” “Our You or maybe your organization may have adopted similar mottos or share the term “customer-centric culture” as a guiding principle. And if we’re talking about creating a CULTURE around this idea, then that means we have to determine what makes up a culture in the first place.

Customer Centricity 143

Customer Centricity Culture Contact Center Customers 143

CSM Magazine

OCTOBER 29, 2024

In this article, we will explore the artistic aspects of video games, how they inspire creativity in both players and developers, and the growing cultural impact of games as an art form. Esports has also followed this trend, evolving from ordinary tournaments into grand events and spectacles.

Entertainment 105

Entertainment Culture Transportation Social Media 105

Experience Investigators by 360Connext

AUGUST 6, 2024

Special Co-host David Avrin joins Jeannie Walters on Experience Action to highlight current events and innovations in customer experience (CX) and discuss their impact for CX leaders. First, we navigate a cultural revolution in Japan, where companies are redefining traditional norms to support their employees.

2024 310

2024 Entertainment Books Culture 310

TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. At the core of their reporting is a team with a passion for all things customer management, with a focus on Customer Contact and Design & Innovation. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

Tricia Morris

JULY 23, 2015

The Customer Service Innovation Award is designed to develop original and inventive use cases which take advantage of cloud first, mobile first, and internet of things scenarios. The post Parature Extends “//oneweek” to Its Partner Ecosystem with Customer Service Innovation Awards Contest appeared first on Parature.

Innovation 105

Innovation Customer Service 2015 Customer Service Representative 105

Experience Investigators by 360Connext

OCTOBER 5, 2021

This leads to innovation and better experiences for customers. . Organize educational events with speakers from both inside and outside the organization focused on customer experience. Challenge attendees to participate in some ways beyond the events.

2021 367

2021 Social Media Contact Center Customer Journey Mapping 367

TechSee

MARCH 7, 2023

Marlene Kolodziej, DBA, ITIL, Senior Vice President, Service Delivery, Ricoh – Recently highlighted as a CX Innovator, Dr. Marlene is a champion for customer and employee experience, driving the adoption of technology, experience engagement, and process to accelerate and shape digital transformation.

2023 207

2023 Contact Center Leadership Hospitality 207

Michel Falcon Experience

APRIL 15, 2020

Building a company culture of truth is a key priority for me and something I’m speaking candidly about. Without truth, democracy, innovation, and trust are compromised.”. I believe I have found a balance between sharing what’s on my mind, giving feedback and building a company culture of truth. This quote summarizes why.

Culture 103

Culture Hospitality Feedback Blog 103

InMoment XI

OCTOBER 18, 2023

After a successful XI Forum Europe featuring 9 EMEA customer experience experts , 200+ engaged delegates, 8 insightful workshops, and plenty of networking, it’s safe to say that the event was a hit! If you couldn’t attend the event, fear not! Staying ahead means being willing to evolve and innovate.

Customer Experience 195

Customer Experience 2023 ROI Return on Investment 195

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

TechSee

JULY 24, 2018

Developing a customer centric culture in a large enterprise goes beyond addressing a customer by name in an automated email, or segmenting by interest; it is a holistic approach designed to focus on the consumer’s authentic needs. Joan found a climbing gear store on her way to the event and was able to replace her gear with peace of mind.

Customer Centricity 104

Customer Centricity Culture Technology 2018 104

CloudCherry

FEBRUARY 24, 2018

Also, did you know that 64% of employees are unsatisfied with their work culture? The best of brands are what they are today because of their culture and employees. Make sure the people you hire fit in with the culture that is already set. Remember, employees are perhaps your most underrated innovators!

Culture 191

Culture Employee Experience Loyalty Feedback 191

Totango

AUGUST 21, 2020

In our latest installment in the CXO Series , we sat down with Keith Strodtman, COO, Customer First and Shelby Czarnota, Vice President, Customer Success Business Solutions at SAP as we discussed SAP’s Transformation and Innovation in Customer Success and why they deployed Totango as their One Customer Success Platform.

Innovation 117

Innovation Customer Success NPS Reference 117

CX University

DECEMBER 16, 2024

Golden Rule 4: Build Safety Scaffolds for Innovative CX Thinking. Individuals who fear punishment for their actions, especially when they might be wrong, often remain silent and stick to familiar routines rather than taking the risks necessary for innovation and growth.

Customer Journey Mapping 52

Customer Journey Mapping 2024 Culture Innovation 52

Customer Bliss

MAY 23, 2018

When you can do this, you get an internal culture of excitement, innovation, and happy employees which result in happy customers. It was extremely important that they had talent that would be passionate about the fans, especially for a sports-driven culture. Carolyne quickly realized the importance of anticipation.

Sports 197

Sports Customer Experience E Commerce Travel 197

InMoment XI

JUNE 21, 2022

If you missed out on the event, don’t worry—here are five key takeaways you can use to apply to your experience program today! . In doing so, the entire culture of the business is focused on the customer. The day was filled with practical tips that you can apply to your program from day one.

Customer Experience 195

Customer Experience Workshop 2022 Events 195

CSM Magazine

FEBRUARY 19, 2025

Arizonas Cycling Culture – A Community Built on Service Arizona has developed into a premier destination for cyclists, with its mild winters, scenic desert landscapes, and thriving urban cycling infrastructure. Group rides and community events that connect riders. Community events that promote responsible riding practices.

Customer Service 52

Customer Service E Commerce E-support Events 52

One Millimeter Mindset

AUGUST 11, 2021

As a result, value silos easily become their own domains, with their own cultures. Over time, pride of ownership within these domains creates a sense of professional exclusivity within these cultures. From the start, this strategy becomes an innovative way to shift the human dynamics within the most staid organizational cultures.

Innovation 116

Innovation Culture Leadership Events 116

CX University

JANUARY 2, 2025

Rule 7: Build Adaptive CX Cultures Delivering exceptional Customer Experience (CX) requires more than intent; it demands action and adaptability. Success hinges on meeting the expectations of an increasingly empowered customer base that demands immediacy, personalization, transparency, reliability, trust, and innovation.

Customer Centricity 52

Customer Centricity Culture Innovation Customer Relationship Management 52

CloudCherry

MARCH 3, 2019

Within their portal, they zeroed in on seven major life events (having a child, going on bereavement leave, etc.). They prioritized these events because they gleaned that if these events aren’t handled well, they can change the employee/employer relationship forever. The Six Competencies In Action. Key Takeaways.

Customer Experience 186

Customer Experience Culture Events Customers 186

InMoment XI

FEBRUARY 2, 2024

On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond. Their story exemplifies that the utilization of AI can keep any business competitive and relevant by modernizing their approach.

Hospitality 195

Hospitality Call Center Retail NPS 195

Pink Guava

JANUARY 28, 2021

Empathy breeds Innovation – Five Steps on HOW ? This precisely enhances the importance of innovation to engage, retain and bring more value to customers through a whole new outlook and approach. Creating something new or a culture of innovation is paramount for survival and growth.

Innovation 98

Innovation NPS Culture Feedback 98

One Millimeter Mindset

OCTOBER 24, 2018

Does our organization engage in a couch potato storytelling culture? A couch potato storytelling culture is self-focused. A couch potato storytelling culture emphasizes drama over minor skirmishes. And that strategy reinforces the flaws in our coach potato storytelling culture. We know the plot. A client has a problem.

Culture 71

Culture Workshop Leadership Books 71

CSM Magazine

JANUARY 9, 2025

Integrating localized solutions to ensure players from diverse regions receive culturally relevant support. Whether its a query about a delayed payment or a technical issue during a live event, 24/7 availability demonstrates a platforms commitment to its users. Multilingual Support iGaming attracts players from all over the world.

Customer Service 52

Customer Service Entertainment Poor Customer Service Loyalty 52

CloudCherry

JULY 23, 2019

On the flip side, we’ve seen first-hand that companies are doing transformative and innovative CJM work. You’ll need to align systems, policies, processes and culture around the needs of customers. What are some trigger events that may compel micro-journey updates? Those companies even call CJM their superpower.

Customer Journey Mapping 236

Customer Journey Mapping Customer Journey Net Promoter Score Workshop 236

Solvvy

MAY 10, 2022

We’re proud to share that Solvvy was recently recognized for its culture and values by some great organizations. We want them to share their thoughts on innovation and improvement, while focusing on diversity, respect and inclusion. . We conduct volunteer events and offer everyone robust resources for mental and physical health.

Culture 83

Culture Webinar Events Innovation 83

Experience Investigators by 360Connext

SEPTEMBER 17, 2019

Free events include webinars, panel discussions, and all kinds of global learning opportunities throughout the day. Wanted to improve your brand culture. These panel discussions with experts from around the globe explore the six competencies of the CXPA CX Framework, including: Building (and Sustaining) a Customer-Centric Culture.

2019 146

2019 Social Media Webinar Events 146

Experience Investigators by 360Connext

MARCH 23, 2021

But when leaders become obsessed with “be better than X company” as the main driver for innovation, customer experience will suffer. Look for opportunities to proactively include those customers in special events , behind-the-scenes access, or early product reviews. Don’t worry about the big fish. Worry about your pond.

Customer Experience 271

Customer Experience Contact Center Metrics Feedback 271

TechSee

JANUARY 25, 2023

Below is a partial list of field service influencers who challenge the industry to up its game by innovating through technology or process improvements to improve service delivery. Her goals are to drive innovation and transformation, resulting in end-to-end digitization, transparency, and business optimization.

2023 41

2023 Management Automotive Leadership 41

Customer Bliss

MARCH 30, 2017

(Interesting sidebar: Columbus might be one of the burgeoning capitals for customer experience labs, because it’s considered “the test market of the United States” because of how various cultures intersect there.). There is also this idea of “event thinking.” The yin and yang of customer experience labs.

Customer Experience 195

Customer Experience Banking Net Promoter Score Call Center 195

InMoment XI

JULY 1, 2024

Put simply: it involves analyzing current and historical data to make predictions about future events or trends. As mentioned earlier, predictive analytics is focused on forecasting future events, trends, or behaviors based on historical data. Encourage a data-driven culture by promoting the use of data in decision-making processes.

Social Media 195

Social Media Healthcare Retail Insights 195

Customers That Stick

MAY 13, 2015

How big a factor this was in the government’s decision to slow-kill the deal is questionable, but the commentary around the event showed that people intuitively understood that an even larger organization with less competition would have almost no reason to provide good customer service. Does Cable Need Saving?

Customer Service 146

Customer Service Poor Customer Service 2015 Wireless 146

Experience Investigators by 360Connext

JUNE 30, 2020

Small businesses are struggling with cash flow and innovating around how to deliver on their products and services. Recently I was invited to attend SAP’s annual event, SAPPHIRE , along with other influencers, to hear from SAP and several brands about their plans to remain resilient, sustainable and profitable this year and beyond.

2020 143

2020 Events Customer Journey Brands 143

Experience Investigators by 360Connext

JUNE 30, 2020

Small businesses are struggling with cash flow and innovating around how to deliver on their products and services. Recently I was invited to attend SAP’s annual event, SAPPHIRE , along with other influencers, to hear from SAP and several brands about their plans to remain resilient, sustainable and profitable this year and beyond.

2020 143

2020 Events Customer Journey Brands 143

TechSee

MARCH 11, 2024

Industry events and news coverage are full of companies offering Generative AI , Conversational AI, chatbots, and AI Agents. Simply put, Conversational AI enables businesses to harness innovations like Generative AI to automate or augment customer interactions. Is there a good cultural fit?

Culture 124

Culture Virtual Agent Innovation Technology 124

West Monroe

OCTOBER 30, 2024

This tool provides a comprehensive view of material demands across all levels, improving their ability to plan and respond to events without inflating inventory. But achieving true business value from innovative practices hinges on maintaining high data quality.

2010 52

2010 2025 Definition Culture 52

Customer Bliss

SEPTEMBER 13, 2016

You can learn more about what I do as a keynote speaker here , but I operate from the base principle that “Your event is your moment.” Leading Customer Experience Transformation & Innovation. Learn how their culture is their growth engine, and the impact of their uncommon decision-making.

Chief Customer Officer 0

Chief Customer Officer Workshop Social Media Culture 0