Gainsight

FEBRUARY 13, 2023

This article was originally published in TechHQ in two parts: Data insights drive Zoom innovation and Zoom—the next generation. Data Builds the Certainty to Innovate In challenging macroeconomic times, if you want to innovate at speed, you have to get certainty where you can, and where we can get certainty is through customer insights.

Customer Insights 52

Customer Insights Insights Innovation Customer Success 52

Gainsight

OCTOBER 22, 2020

By identifying risk in your customer base, your team will drive action to mitigate it faster and help drive up retention. Naturally, the first step of establishing a renewal process is defining the leading indicators of risk within your customer base. That’s why our customers love our Journey Orchestrator feature.

Customer Base 59

Customer Base Return on Investment NPS Metrics 59

BirdEye

JANUARY 12, 2024

This means crafting messages that reflect local events, cultural nuances, or even local dialects, making your content deeply relatable and significantly increasing the likelihood of engagement and conversion. Leverage local events and trends Share stories, images, and videos that reflect local lifestyles, landmarks, and interests.

Social Media 109

Social Media Marketing Events Advertising 109

InMoment XI

MARCH 25, 2024

According to Forrester, fewer than 10% of enterprises are advanced in their insights-driven capabilities. By equipping your organization with predictive analytics tools, you can gain rich insights into customer behavior, make data-driven decisions, and optimize business operations. What is Predictive Analytics?

Customer Experience 195

Customer Experience Social Media E Commerce Retail 195

Retently

JULY 8, 2024

Actionable Insights : NPS surveys often include follow-up questions asking why customers gave a particular score. This qualitative feedback provides valuable insights into what you’re doing right and what needs improvement. It’s like keeping the pulse of your customer base at all times.

Touchpoint 78

Touchpoint NPS Net Promoter Score Feedback 78

Optimove

OCTOBER 29, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more AI-Powered Personalization: How Opti-X Redefines Customer Experience Artificial intelligence (AI) has undergone groundbreaking development and achievements in recent years, revolutionizing how we engage with the world.

Download 52

Download Sports Events Customer Journey 52

InMoment XI

JANUARY 30, 2024

Employee Engagement: Happy and engaged employees are more likely to provide better customer service. CXM software can also contribute to employee satisfaction by providing tools and insights to enhance their ability to serve customers effectively. From there, you can uncover holistic insights that lead to data-driven decisions.

Customer Experience Management 221

Customer Experience Management Customer Experience Management Roadmap 221

BirdEye

JULY 15, 2024

At this entirely free-to-attend conference, you’ll learn how BirdAI , Birdeye’s advanced AI platform, can transform your online presence, supercharge your social media strategies, and enhance customer experiences with insights and competitive intel.

2024 59

2024 Social Media 2023 Events 59

Lumoa

NOVEMBER 21, 2023

When it comes to increasing profitability and retaining a loyal customer base, the ability to smartly source, analyze, and use customer feedback data to enhance services and products makes all the difference. But it is one thing to claim that a business values customer feedback and another to sift out the actionable data.

Feedback 78

Feedback Social Media Net Promoter Score Insights 78

Optimove

MAY 27, 2024

In this case study, you will learn how DAZN overcame the challenge by transforming its event-led tactics into customer-led marketing with Optimove. Its platform is home to some of the world’s most popular and important sporting events, including the Super Bowl, El Clasico, Formula 1, and more, and is available in over 200 countries.

Sports 52

Sports Events Download Insights 52

Optimove

MAY 27, 2024

In this case study, you will learn how DAZN overcame the challenge by transforming its event-led tactics into customer-led marketing with Optimove. Its platform is home to some of the world’s most popular and important sporting events, including the Super Bowl, El Clasico, Formula 1, and more, and is available in over 200 countries.

Sports 52

Sports Events Download Insights 52

Optimove

JANUARY 11, 2024

As one of the foremost authorities on customer relationship marketing, as well as a Senior Fellow at the Wharton School and Chief Strategist at Google, Hoyne will share valuable insights and practical tips with top marketers during the conference on March 20-21 at the Pullman London St. Pancras in London.

Connections 80

Connections 2024 Customer Centricity Events 80

Retently

FEBRUARY 21, 2024

surveys provide actionable insights into the effectiveness of marketing strategies and boost engagement by truly valuing the voice of the customer. Likewise, for companies using traditional marketing methods, these surveys can assess the impact of non-digital efforts like flyers and in-person events.

Social Media 78

Social Media Advertising Events Insights 78

Optimove

FEBRUARY 1, 2024

Key takeaways: Just in time for ICE, the ultimate gaming event of the year – we’re bringing back the highly sought-after 10-minute lightning talks. In the past year, we’ve been delivering impactful talks at numerous events, and now, we invite you to join us for our latest talks on gaming.

2024 69

2024 Sports Download Events 69

Optimove

SEPTEMBER 24, 2024

Key Takeaways: Market Insights: As the #1 CRM Marketing Solution for iGaming brands, Optimove offers access to industry benchmarks and KPIs from over 200 global gaming brands. Retention Strategies: Insights from the Benchmark Report help operators enhance retention strategies, ensuring a healthier customer base and sustained growth.

Marketing 52

Marketing Download Insights Demo 52

InMoment XI

NOVEMBER 15, 2022

A CSAT score is a commonly used customer experience (CX) metric that helps a company build a relationship of trust and understanding with its customers. A successful organization knows that a key element of success is a loyal foundation built within its customer base. Why Are Customer Satisfaction Surveys Important?

Net Promoter Score 195

Net Promoter Score Effort Score Customer Satisfaction NPS 195

Optimove

AUGUST 19, 2024

Blain’s Farm & Fleet Improves Personalization with Optimove “Optimove is very intuitive, yet super advanced and it can handle our very diverse customer base and very vast product catalog.” Gain comprehensive insights into the incremental impact on business KPIs of your entire player engagement plan with productized control groups.

Retail 52

Retail Demo Measurement Events 52

BirdEye

APRIL 25, 2023

Participate in local events 17. Showcase your business offerings, share industry insights, and use incentives to increase social media engagement. Regularly update customers with enticing special offers, discounts, and updates about your products or services. Provide valuable insights and timely responses to build trust.

Seminar 98

Seminar Social Media Advertising Workshop 98

Chattermill

NOVEMBER 11, 2019

How to Share Customer Insight Across an Organisation. customer experience. When it comes to helping teams build customer-centric products, a big part of that is figuring out how you can help communicate more effectively and efficiently insights about customers. You have to dig into the data to pull insights.

Customer Insights 40

Customer Insights Insights Customer Centricity NPS 40

Optimove

DECEMBER 19, 2023

Marketers who segment their customer base into smaller subsets based on demographic, psychographic, behavioral, and other criteria are empowered to convey meaningful messages. This not only improves higher margin sales conversion rates — it also drives loyalty and increases lifetime customer value.

E Commerce 59

E Commerce E-support Download Lifetime Customer 59

Optimove

JANUARY 11, 2024

As one of the foremost authorities on customer relationship marketing, as well as a Senior Fellow at the Wharton School and Chief Strategist at Google, Hoyne will share valuable insights and practical tips with top marketers during the conference on March 20-21 at the Pullman London St. Pancras in London.

Connections 52

Connections 2024 Customer Centricity Events 52

2020 Research

APRIL 26, 2023

To balance the effects of these events, U.S. It uncovers the broad picture of what your banking customers want and need and how they feel in the moment. Banks can leverage an array of research events such as quick polls, journals, online discussion boards, or video chats to gather diverse insights. Navigate the U.S.

Banking 97

Banking Marketing 2023 Consulting 97

Second to None

SEPTEMBER 3, 2024

Connecting both digital and physical touchpoints not only enhances the customer experience but also allows retailers to better understand customer behavior and preferences. Retailers can create community and engagement through interactive events and experiences, fostering a sense of belonging and customer loyalty.

Retail 62

Retail Feedback E Commerce Touchpoint 62

Guavus

SEPTEMBER 1, 2020

Choosing a subscriber analytics solution is just a starting point for communications service providers (CSPs) looking to gain new insights into subscriber behavior and customer experience. It can’t be based on just insights, those insights should be addressing some or most of your business goals. The Challenge.

Insights 57

Insights Competitive Advantage Advertising Measurement 57

Optimove

JUNE 22, 2023

With these rich customer insights, brands have the data to hand to help them continually fine-tune their messaging and amplify their personalization efforts. Personalized promotions: Beacons are perfect for delivering targeted offers and promotions to customers based on their location, purchase history and preferences.

Technology 98

Technology Customer Engagement Engagement Loyalty Programs 98

CSM Magazine

AUGUST 4, 2023

Create a Loyalty Program Creating a loyalty program is a great way to reward your most loyal customers for their continued support of your business. Personalize Your Content In today’s customer-centric landscape, personalizing content emerges as one of the most effective methods of engaging with customers.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

ChurnZero

MAY 15, 2020

The weeks of March 8 and March 15, 2020 saw spikes in digital customer outreach across all channels including email, In-App messages, and Plays. With companies temporarily forced to work from home, reaching a newly remote customer base by phone proved problematic—driving the shift to cross-channel digital messaging.

Customer Success 72

Customer Success Insights 2020 Communication 72

Optimove

JUNE 18, 2024

Through geofencing and beaconing technologies, personalized proximity messaging offers a unique opportunity to engage customers in real-time with tailored content and offers sent directly to their smartphones. Geofencing enables businesses to define virtual boundaries around physical locations, such as stores or events.

Marketing 52

Marketing Download Return on Investment ROI 52

Optimove

AUGUST 3, 2023

As one of the foremost authorities on customer relationship marketing, as well as a Senior Fellow at the Wharton School and Chief Strategist at Google, Hoyne will share valuable insights and practical tips with top marketers during the conference on October 25-26 at the InterContinental David, Tel Aviv.

Connections 52

Connections 2023 Customer Centricity Events 52

Totango

JULY 5, 2022

As a customer success leader, it’s important to ensure resources are focused on delivering value and creating exceptional customer experiences, while also keenly identifying any potential opportunities for revenue and expansion. So, how do you do this?

Customer Success 101

Customer Success Net Promoter Score Events Customer Relationships 101

Call Experts

OCTOBER 5, 2023

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations.

Contact Center 105

Contact Center Call Center 2027 Customer Satisfaction 105

Totango

JUNE 15, 2022

We’ve been here before, however, and we know that during uncertain times, protecting your customer base is the most important thing you can do for your business. Customer retention is the lifeblood of recurring revenue enterprises, no matter what the external economic circumstances may be. Focus Your Resources on What Matters.

Customer Success 104

Customer Success Customer Relationships Communication Customer Retention 104

ChurnZero

JUNE 15, 2023

With usage data, you can stay one step ahead and get an inside look into your customers’ preferences and potential areas of improvement. You can use this insight to make decisions grounded in data rather than anecdotes and best guesses. Usage data gives companies insight into customer behavior, preferences, and needs.

Events 96

Events Customer Success Insights Roadmap 96

BirdEye

NOVEMBER 21, 2023

This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. Appealing to the visual nature of interior design keeps the audience engaged and provides valuable insights, which is a great way to market your interior design business.

Marketing 111

Marketing Social Media Advertising Workshop 111

Optimove

AUGUST 19, 2024

Blain’s Farm & Fleet Improves Personalization with Optimove “Optimove is very intuitive, yet super advanced and it can handle our very diverse customer base and very vast product catalog.” Gain comprehensive insights into the incremental impact on business KPIs of your entire player engagement plan with productized control groups.

Sports 40

Sports Financial Demo Measurement 40

BirdEye

AUGUST 24, 2023

But you may not have heard all the reasons that make chasing after new customers so costly. You have to cast a wide net to attract new customers. Google ads, trade shows, and local events add up. And the scope of traditional marketing makes it difficult to target the ideal customer effectively.

Marketing 98

Marketing Customer Retention Loyalty Social Media 98

Totango

NOVEMBER 8, 2023

Pendo and Mixpanel, two leading solutions in the enterprise software market, give SaaS companies the power to track and analyze product usage across their customer base—creating a rich set of data and insights key to designing, iterating, and improving the customer experience. What is Pendo? What is Mixpanel?

Customer Success 95

Customer Success Customer Retention Events Customer Journey 95