SurveySensum

JULY 17, 2023

Decathlon, a renowned sporting goods retailer, excels in this area. They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. Nike also took this strategy seriously and created a community among sneakerheads and sports enthusiasts.

Retail 52

Retail Customer Experience Sports Customers 52

SurveySensum

JULY 17, 2023

Decathlon, a renowned sporting goods retailer, excels in this area. They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. Nike also took this strategy seriously and created a community among sneakerheads and sports enthusiasts.

Retail 52

Retail Customer Experience Sports Customers 52

Currency Alliance

FEBRUARY 26, 2019

Having benchmarked and talked to hundreds of loyalty programs in the past few months, what we think program leaders ought to be doing during the next 3-6 months is preparing a plan to realign their loyalty program design with the broader business strategy and core value propositions. Customer data: maximize ROI.

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45

ClearAction

DECEMBER 31, 2015

CX excellence is about people (suppliers) giving their best to people (customers) who are willing to reward that with their wallets and enthusiasm.” ” Creating World-Class Customer Experience Teams. “In sports, a great deal of thought goes into creating winning teams.

Customer Experience 63

Customer Experience ROI Government Sports 63

ChurnZero

APRIL 10, 2020

Originating from sports terminology, a “handoff”’ means to directly hand to a nearby player. A handoff’s biggest risk is the chance of fumbling the ball (or in our case, the customer experience). 7 Loyalty Program Types: Which Is Right For You? – Client Onboarding Specialist or Manager). That’s a fumble.

Customer Success 61

Customer Success Customer Journey Mapping Loyalty Programs Reference 61

Totango

AUGUST 11, 2022

Implement Loyalty and Referral Programs. Letting customers know you value them promotes better relationships. Two ways to do this are through loyalty and referral programs. Loyalty programs show customers you appreciate their business, while referral programs let them know you value their support.

Net Promoter Score 109

Net Promoter Score Social Media Customer Journey Mapping Multi-Channel 109

ClearAction

OCTOBER 1, 2018

Apply customer lifetime value to customer intelligence and you’ll prioritize, motivate and sustain internal engagement in improvement and innovation efforts that your whole customer base will reward. This is what moves the CXM ROI needle: earn customers’ trust by aligning your company to CX insights.

Customer Experience 63

Customer Experience 2017 ROI 2018 63

Qualtrics

APRIL 30, 2019

To use a sporting analogy, we’re like the San Antonio Spurs or the Oakland A’s in this case. On Frequent Flyer programs incentivizing loyalty: How you define loyalty affects everything from the way you design your loyalty program to the way you measure and track its effectiveness.

Feedback 42

Feedback Airlines Loyalty Programs Loyalty 42