BirdEye

NOVEMBER 30, 2023

Social media reputation management continues to be the lifeblood of enhancing your overall online reputation. Because they have 75 unique social media accounts across Facebook, Instagram, and Twitter, they must tailor all of their content to match each local audience’s specific needs and preferences.

Social Media 116

Social Media Management Brands Communication 116

InMoment XI

MAY 10, 2022

As customers seem to shop solely based on the best deal, it can be difficult to build customer loyalty in retail, which leaves many brands wondering if customer loyalty is even worth the effort. A loyal customer is valuable to retailers in a multitude of ways. 5 Ways to Build Customer Loyalty in Retail.

Retail 370

Retail Net Promoter Score Loyalty Programs Loyalty 370

InMoment XI

NOVEMBER 13, 2024

This will help you better understand and serve customers. Lowering the churn rate contributes to a stronger, more loyal customer base. With insights into customer behavior, you can act faster and smarter than competitors. This can include CRM data, social media, call center logs, service requests, and chat messages.

Customer Retention 195

Customer Retention 2024 ROI Competitive Advantage 195

GetFeedback

DECEMBER 21, 2018

Only slightly more than 10% of consumers are willing to stay on the line for over five minutes for customer service. ( Genesys ). Faced with poor customer service, 20% of consumers would complain publicly via social media. ( New Voice Media ). New Voice Media ). New Voice Media ). Genesys ).

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

BirdEye

DECEMBER 15, 2022

A well-crafted social media campaign can turn your brand’s content into a powerful marketing tool. This article will show you how to create a social media campaign strategy that actually works for your business. Table of contents What is a social media campaign? How do social media campaigns work?

Social Media 98

Social Media Entertainment Brands 2015 98

BirdEye

AUGUST 28, 2023

Social reach is one of the most important metrics of social media management. When you publish content on social media, you want to know who sees it and how many people interact with it. That’s what social media reach gives you. See Pricing FREE DEMO Table of contents Q1: What is a social media reach?

Social Media 98

Social Media Metrics Measurement Multi-Channel 98

BirdEye

JULY 14, 2023

billion people use social media worldwide. But to do that successfully, it is important to play by the rules of the social media companies especially when it comes to social media image sizes. For small businesses and social media managers creating content, too many details can be hard to track.

Social Media 96

Social Media 2023 Advertising Return on Investment 96

InMoment XI

JULY 16, 2024

The result is a robust brand reputation , increased customer loyalty, and ultimately, improved business results. The Role of Social Media and Reviews in Online Reputation Management For years now, social media and online reviews have emerged as pivotal elements in shaping consumer behavior and business outcomes.

Management 195

Management Social Media Hotels Airlines 195

InMoment XI

JULY 16, 2024

The result is a robust brand reputation , increased customer loyalty, and ultimately, improved business results. The Role of Social Media and Reviews in Online Reputation Management For years now, social media and online reviews have emerged as pivotal elements in shaping consumer behavior and business outcomes.

Management 195

Management Social Media Hotels Airlines 195

InMoment XI

JULY 12, 2023

With the number of businesses available to your customer base, including big competitive retail brands, you have to make your business stand out from the pack. In the modern digital world, it’s by creating a seamless customer experience strategy. How exactly do you do this? What does their interaction look like?

Customer Experience 195

Customer Experience Social Media Touchpoint Net Promoter Score 195

ShepHyken

DECEMBER 29, 2024

The list is really a reminder of the type of person we want to engage with our customers. Some of these are what I refer to as non-negotiable behaviors for all employees who must talk to another person, be it a customer or a fellow employee.

Article 75

Article 2025 Customer Service 2024 75

Customer Bliss

MARCH 30, 2016

You can learn about the different types of listening in virtually any of my books , but here’s a breakdown for those just coming into these concepts: Unaided or volunteer listening: This refers to companies who optimize feedback customers give as they interact with the brand.

Social Media 195

Social Media Leadership Customers Brands 195

BirdEye

FEBRUARY 12, 2024

In today’s digital era, showing up on social media isn’t just an option for brands — it’s a necessity. Engaging online offers unparalleled opportunities to connect with customers, build community, and showcase your brand’s personality and values. Table of contents What is multi-location social media?

Social Media 59

Social Media Multi-Channel Demo Reference 59

ShepHyken

JULY 9, 2021

One way to do this is by fostering a strong customer community in your enterprise. When you cultivate a customer community, you will create a network of loyal fans who may refer your company to their own business associates, friends, and family members. Shout Out New Customers on Social Media.

E Commerce 144

E Commerce Social Media E-support Consulting 144

InMoment XI

JANUARY 4, 2024

Recommendations from friends, family, or online reviews play a significant role in attracting new customers. A brand that consistently delivers excellent retail customer experiences is more likely to benefit from positive word-of-mouth marketing, expanding its customer base organically.

Retail 195

Retail Customer Experience Social Media NPS 195

Retently

MARCH 11, 2025

Step 4: Moderating Social Media & Marketplace Queries Customer experience doesnt stop at email and chat, a CX Manager also regularly monitors: Amazon & Sephora product Q&A sections making sure common questions are answered. This allows for tailored messaging that feels personal without being overwhelming.

Management 115

Management Customer Experience Roadmap NPS 115

CSM Magazine

MARCH 27, 2025

Keep It Relevant: Ensure your messages add value to the customer’s life by addressing their needs, pain points, or preferences. Be Personal: Use the customers name and refer to their past interactions (if applicable) to create a personalized experience. updates, promotions, or follow-ups).

Social Media 52

Social Media Omnichannel Communication Customers 52

InMoment XI

MARCH 25, 2024

Expanding your data repertoire to such sources as purchasing data, location-tracking data, web searches, social media, and online reviews is a must.” The next step is to take a long view when looking at customer relationships. Marketers can use predictive analytics to prioritize leads based on their likelihood to convert.

Customer Experience 195

Customer Experience Social Media E Commerce Retail 195

GetFeedback

MAY 2, 2019

Creating the perfect customer service experience to your business can be a little intimidating. What is customer experience? Customer experience , or CX, refers to what comes of the ongoing interaction between a customer or client and a company. Look at what customers want and offer that.

Customer Service 170

Customer Service Social Media E-support Feedback 170

Comm100

FEBRUARY 5, 2018

Social Media Software. Exploring A Broad Term: What Is Customer Engagement Software? From customer relationship management (CRM) software to knowledge base and social media tools — it almost seems harder to find a software solution that isn’t considered a customer engagement tool than one that is.

Social Media 68

Social Media Customer Engagement Engagement Marketing 68

BirdEye

AUGUST 28, 2023

Having a social media profile is one thing, but successfully implementing a strong social media management strategy is a different story for a business. In this blog, you will learn actionable steps to create an irresistible social media profile for your business. Watch the Free Demo Now.

Social Media 52

Social Media Entertainment Multi-Channel 2023 52

BirdEye

MARCH 20, 2023

Without a social media strategy, your business can’t survive in this digital age. A successful strategy should define your social media goals, the methods you plan to use, and the metrics needed to measure performance over time. Why do you need a social media strategy? is only the beginning.

Social Media 52

Social Media Brand Values Brands Measurement 52

InMoment XI

FEBRUARY 9, 2024

Delivering these ultra-personalized experiences to every customer, every time, can seem like an impossible task; AI not only makes it possible, but achievable at scale. Collectively, these signals provide a 360-degree view into each customer. References Mckinsey & Company.

Automotive 195

Automotive Customer Journey E Commerce 2022 195

CSM Magazine

DECEMBER 6, 2024

Benefits of Gamification for Attracting Customers Gamification is more than just a fad; it’s a strategic way to attract and retain customers based on solid behavioural principles. Payment apps commonly apply this principle when offering cashback and discounts for referring friends or completing KYC processes.

Marketing 52

Marketing Social Media Entertainment Reference 52

SurveySensum

OCTOBER 31, 2024

If you want to discover the answers, then let’s dive deep into an important aspect of customer experience strategy – digital customer engagement. What is Digital Customer Engagement? Here are some suggestions for improving and implementing digital customer engagement for your business in the right and effective way.

Customer Engagement 52

Customer Engagement Engagement 2024 Social Media 52

BirdEye

JANUARY 13, 2023

Engagement is the measurement of success on every social media platform. If you want to increase your engagement rate, you need to know what social media engagement posts are and how to use them. We’ll also give you some best posting practices to keep your brand’s engagement rates high on any social media platform.

Social Media 52

Social Media Engagement Events B2C 52

InMoment XI

JANUARY 2, 2023

CX managers first determine what a positive customer experience entails for their target clients, theorize and implement changes they believe will have the most impact, and use results to optimize each customer interaction. With new technology and social media, we have more ways than ever before of interacting with our customers.

Net Promoter Score 221

Net Promoter Score NPS Metrics Effort Score 221

InMoment XI

JULY 1, 2024

Expanding your data repertoire to such sources as purchasing data, location-tracking data, web searches, social media, and online reviews is a must.” The next step is to take a long view when looking at customer relationships. Marketers can use predictive analytics to prioritize leads based on their likelihood to convert.

Social Media 195

Social Media Healthcare Retail Insights 195

Kustomer

SEPTEMBER 6, 2022

In the span of two decades, social media has gone from being an afterthought to being an integral component of pretty much all modern marketing and support strategies, as well as sales funnels. Read on to discover what social customer relationship management is and how to apply it in your business. What Is Social Data?

Customer Relationship Management 96

Customer Relationship Management Customer Relationships Social Media Management 96

InMoment XI

SEPTEMBER 5, 2024

With these statistics in mind, it is clear that delivering consistent, memorable experiences is a must for any organization looking to build and sustain a loyal customer base. The only way to do this is by listening to what your customers are saying, which is referred to as the Voice of the Customer.

Net Promoter Score 195

Net Promoter Score Metrics Voice of Customer Touchpoint 195

InMoment XI

SEPTEMBER 17, 2024

While there are no set principles of the customer journey, an important step to understanding and designing the customer journey in your organization is to create your own set of customer journey principles that represent an effort to develop long-term customer relationships. References Gartner. Accessed 9/3/2024.

Customer Journey 195

Customer Journey Customer Journey Mapping Net Promoter Score 2024 195

BirdEye

MAY 24, 2023

Customer referral Your existing customer base is one of your most valuable marketing and sales resources when it comes to referrals. That’s why in this type of referral program, a business incentivizes its existing customers to refer new customers.

Social Media 98

Social Media Reference Sports Sales 98

ShepHyken

JULY 5, 2019

Additionally, you can use third-party tools such as Google Analytics and group customers based on demographics and other relevant factors. For example, if there’s an increase in your website traffic from social media, you may want to consider investing more time to attract new customers. or humorous GIF.

Communication 125

Communication Blog Social Media Feedback 125

CSM Magazine

DECEMBER 4, 2024

For example, if a customer frequently purchases sci-fi-themed skins, notify them about upcoming related releases or exclusive discounts. Pay attention to forums, social media, and player reviews to identify common pain points in your customer service.

Customer Service 52

Customer Service Exceptional Customer Service Social Media Loyalty 52

InMoment XI

NOVEMBER 15, 2023

We’ll explore what customer experience analytics is, where it comes from, important metrics to consider, its benefits, real-world examples, and how to drive value from this practice. What is Customer Experience Analytics? These sources include surveys, social media, reviews, and customer support interactions.

Insights 243

Insights E Commerce Customer Experience E-support 243

Thematic

MARCH 26, 2025

." And that’s not in product development; customer feedback is important even in other departments—marketing, customer support, and more. Customer feedback isn’t just limited to surveys. Social media comments – A raw and honest source of feedback shared in real time.

Feedback 62

Feedback Social Media Customers E-support 62

Optimove

MARCH 6, 2025

Additionally, integrating rewards, gamification, and emotional brand connections enhances customer loyalty and keeps shoppers engaged over time. This loyalty significantly impacts sales, as repeat customers tend to spend more and remain an active customer for a longer period of time.

Retail 59

Retail Loyalty Loyalty Programs Omnichannel 59