Comm100

FEBRUARY 19, 2020

It’s important to remember though, having too many VIPs could overwhelm your support team and lower the quality of customer care, defeating the purpose entirely. On the other hand, deny certain customers VIP status and you could damage relationships or undermine loyalty. Your Business Partners.

White Paper 64

White Paper B2C Social Media E-support 64

GetFeedback

FEBRUARY 15, 2019

They’ve either signed up for your trial, downloaded a white paper or ebook, or possibly just visited your website. Prospects are interacting with your website, trial, onboarding materials, and inside sales team. New customers have given you money and decided your product is the right fit for them. Who are they?

Net Promoter Score 150

Net Promoter Score NPS White Paper Feedback 150

Comm100

FEBRUARY 19, 2020

It’s important to remember though, having too many VIPs could overwhelm your support team and lower the quality of customer care, defeating the purpose entirely. On the other hand, deny certain customers VIP status and you could damage relationships or undermine loyalty. Free Download: Never Miss a VIP White Paper.

White Paper 40

White Paper B2C Social Media E-support 40

Avaya

JANUARY 24, 2018

Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for customer care solutions and services.

2004 46

2004 White Paper 2008 2006 46

Comm100

JANUARY 14, 2020

But these words all pointed to the same thing: the need for a CX solution that puts the customers above the channel, and harnesses technology to give agents the tools and visibility to deliver deeper customer care. Digital omnichannel is the next word in customer experience. Here’s what it means and how to put it to work.

Omnichannel 52

Omnichannel 2020 White Paper Social Media 52

RapportBoost

NOVEMBER 15, 2018

When it’s done correctly, the customer should never notice that it happened. . That means more than just pointing the customer to a white paper. Scott Moberly is the Vice President of Business Development for GlowTouch Technologies , a global customer care right sourcing organization that puts people first.

White Paper 71

White Paper Call Center Telecommunications Omnichannel 71

ShepHyken

MARCH 31, 2018

Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Dan Gingiss started the Social Customer Care Track and interest has grown exponentially. Social Media Changes Customer Service. Reactive Social Customer Service.

Social Media 90

Social Media Customer Service Marketing Airlines 90

Tricia Morris

AUGUST 11, 2015

Going further down the customer-centric path, just 14% analyze social media to understand public attitudes; only 15% use a CRM system; 32% prioritize improvements to high-impact customer interactions and only 15% align employee incentives with customer-centric service.

Government 81

Government Customer Service White Paper 2015 81

Qualtrics

MAY 22, 2019

This is integral to their overall experience management strategy, and ensuring customers are satisfied at each step of the journey. In this article, we’ll look at some of the best examples of customer care on social media, so you can understand how to provide the best care to your customers. Mitsubishi.

Social Media 40

Social Media White Paper Entertainment Brands 40

ClearAction

FEBRUARY 7, 2016

Peruse ClearAction articles, podcasts and webcasts, and ask how these best practices can be customized to your specific needs. 81% of companies with strong capabilities and competencies for delivering customer experience excellence are outperforming their competition.(1). Customer Experience Strategy : Exploring Success Factors.

Article 48

Article Customer Experience 2009 White Paper 48

Comm100

NOVEMBER 6, 2017

This white paper gives you some insights on product grouping, website focus, customer expectations, and live chat measurement that can improve your conversion rate. Have Customers Switch Channels. Takeaway: Be careful what you hashtag. Forget to Watch out for Trolls, Hackers, and Rogue Employees. Download Now.

Social Media 63

Social Media Customer Service White Paper Airlines 63

Comm100

OCTOBER 11, 2017

Should it be customer service? If you want a well-rounded, capable, and effective social media customer care team, then the answer is all of the above. This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself.

Social Media 49

Social Media Customer Service Strategies Customer Service Download 49

Comm100

OCTOBER 17, 2017

Large corporations and small companies alike have had to either learn how to properly engage with customers over social media, or lose business as a result. This blog post will show you exactly why social media customer service is so important, and how social media support can help take your business into the future of customer care.

Social Media 53

Social Media Customer Service Download Customer Care 53

Interactions

JANUARY 6, 2022

At Interactions, we have been working in AI in CX for nearly two decades and have witnessed this firsthand as business goals and consumer habits change. Mike Iacobucci, Interactions CEO. We asked our Interactions experts to share their predictions. Read our white paper to learn more. Read our blog to see how.

2022 71

2022 Customer Experience White Paper Contact Center 71