Remove Customer Centricity Remove Engagement Remove Innovation
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Beyond Deliverables: How AI and Customer Centric Strategies Are Redefining Professional Services

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But imagine transforming each client engagement into an indispensable experience that not only meets but anticipates and exceeds client expectations. Develop a Deep Understanding of Client Needs Moving beyond surface-level engagement requires a nuanced understanding of the client’s industry, market pressures, and specific pain points.

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Brian Solis: The Visionary Who Will Mindshift Your Perspective on Innovation, CX and Leadership

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Brian Solis’s journey is one of consistent foresight and evolution, making him one of the most impactful voices in the fields of digital transformation, customer experience, and innovation. Laying the Foundation for Social Media and Customer Connection Solis’s first book, Engage! When I first read Engage! ,

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Delete, Ignore, Snub or Engage? How Mature Companies Should Tackle Negative Social Media Feedback Analyses

eglobalis

Introduction As companies mature, they face increasingly complex decisions about how to handle customer complaints and negative feedback on social media. Should they engage with every post or focus on resolving issues privately? Customers may interpret the silence as a lack of accountability or an unwillingness to engage.

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Stuck in an Outdated CX Framework? Here’s Why You’re Missing Out on Real Results

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Drawing inspiration from the agile, innovative cultures of South Korea and Israel, we can see that a shift toward creativity, adaptability, and individuality has the potential to enhance CX outcomes and cultivate deeper, more meaningful relationships.

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The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.

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Unlocking the Practical CX Power of Design Thinking for B2B Companies: A Step-by-Step Guide

eglobalis

Its customer-centric approach has enabled B2B companies to enhance product design, improve customer lives, and optimize experiences. For B2B companies, this methodology can bridge the gap between customer needs and business objectives, leading to innovation in services, products, and experiences.

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Beyond the Basics: Why the Traditional Customer Experience Education Model is Outdated

eglobalis

Rather than following pre-set models, learners should be taught how to critically assess customer issues and develop flexible strategies based on the unique circumstances of their company. This individualized approach helps learners engage more deeply and apply what they’ve learned to real-world problems.