Experience Investigators by 360Connext

JANUARY 5, 2021

If you want your organization to truly have its own customer-centric “way,” it’s time to get specific about creating a customer-centric culture. Six Ways to Actively Build a Customer-Centric Culture: 1. Assure your customer experience mission is defined and communicated.

Customer Centricity 190

Customer Centricity Culture Government Workshop 190

TechSee

JANUARY 2, 2019

A gathering place for the world’s top business leaders and pioneering thinkers, this year’s event focuses on n an important theme: resilience. CTA sits down with Whirlpool Corporation to discuss the results of their latest global survey and the state of smart home innovation. Voice-First Experience: Innovation and Disruption.

2019 174

2019 Innovation Entertainment Events 174

TechSee

NOVEMBER 20, 2018

Truck Rolls – or the need to dispatch a technician to a customer’s location for service – represent one of the largest costs in customer service operations, across a wide range of industries. Truck rolls cost anywhere from $150 – $500 per event, with that amount easily doubling when considering indirect costs.

Innovation 153

Innovation Technology Call Center Insurance 153

CSM Magazine

OCTOBER 30, 2024

Winners included Dulsco for Customer Happiness Team of the Year, Autostrad Rent A Car for Customer Happiness Company of the Year – SME, and ORO24 Developments for Customer Happiness Real Estate Developer of the Year.

Telecommunications 52

Telecommunications Innovation Customer Service Government 52

Experience Investigators by 360Connext

MAY 20, 2015

They are the innovators. Customer experience is a new department , focus or strategy and leaders need a resource. Need a speaker for your corporate event or conference? Customer Journey Mapping. Customer journey mapping is often strictly defined, but it comes in many forms. Training, online events and webinars.

Customer Journey Mapping 306

Customer Journey Mapping Customer Experience Workshop Customer Journey 306

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd. Steven Van Belleghem, Global Thought Leader in the field of Customer Experience.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

Tricia Morris

JULY 23, 2015

For everyone who was customer service when customer service wasn’t cool, we have arrived. Customer service and customer-centricity is definitely cool now. In the new 2015 State of Multichannel Customer Service Report , 98% of U.S. Read more about the app here.).

Innovation 105

Innovation Customer Service 2015 Customer Service Representative 105

Alida

DECEMBER 4, 2017

Many people associate Cadillac with the yesteryears—back to the era of Marilyn Monroe and Elvis—but not with the innovation leaders of today. In the last few years, we’ve been rethinking our approach so that drivers become aware of our innovations and get behind the wheel of a Cadillac today and for years to come. At least not yet.

Customer Centricity 170

Customer Centricity Marketing Automotive Innovation 170

TechSee

JULY 24, 2018

Developing a customer centric culture in a large enterprise goes beyond addressing a customer by name in an automated email, or segmenting by interest; it is a holistic approach designed to focus on the consumer’s authentic needs. And she took 6th place in one of the major amateur events during the climbing competition.

Customer Centricity 104

Customer Centricity Culture Technology 2018 104

TechSee

MAY 21, 2019

By setting specific parameters around different facial reactions, educators can spot struggling students in a classroom environment, while security forces can detect individuals with malicious intent at public events. The post Emotion Analytics is at the Heart of Customer Experience Innovation appeared first on TechSee.

Innovation 137

Innovation Customer Experience Contact Center B2C 137

Alida

OCTOBER 4, 2016

In particular, insight communities —private, online communities made up of carefully selected groups of customers who develop long-term relationships with brands—are now used by hundreds of customer-centric global brands. More recently, however, it’s embraced other innovative engagement activities. Don’t be a bore.

Engagement 250

Engagement Entertainment Insights 2016 250

ClearAction

NOVEMBER 27, 2018

Customer-Centric Marketing: Align for Growth Lynn Hunsaker. Customer-centric marketing has several layers of meaning. The most popular layer means personalization of communications, toward increasing customer lifetime value. First Layer: All Customer Touch-Points. Find customer insights about “the how”.

Customer Centricity 74

Customer Centricity Marketing Competitive Advantage Events 74

eglobalis

OCTOBER 1, 2017

The CXPA supports the professional development of its members and advances the field of Customer Experience, Customer Insights, People Experience, Analytics, Sales, Marketing and Care. A growing number of professionals have responsibility for assessing and improving customer experience in many channels (e.g., Discussion Boards.

Customer Experience Professionals 157

Customer Experience Professionals CEM Customer Experience 2011 157

Alida

SEPTEMBER 14, 2016

The countdown is on for the 2016 Customer Intelligence Summit in Chicago. If you’re heading to the Summit, getting the official free event app is a must. If you need assistance, please send us a note at events@visioncritical.com. Action : provides best practices and useful tactics for users of customer intelligence software.

Customer Centricity 138

Customer Centricity 2016 Innovation Events 138

C3Centricity

JUNE 25, 2020

We all know that customer centricity is essential; even more so these days with the lockdown in most countries due to the pandemic. Now more than ever, businesses need to put their customers clearly at the heart of their organisation. But I know that many struggle, even in more normal times, to be customer centric.

Customer Centricity 104

Customer Centricity Competitive Advantage Brands Connections 104

InMoment XI

OCTOBER 18, 2023

After a successful XI Forum Europe featuring 9 EMEA customer experience experts , 200+ engaged delegates, 8 insightful workshops, and plenty of networking, it’s safe to say that the event was a hit! If you couldn’t attend the event, fear not! Staying ahead means being willing to evolve and innovate.

Customer Experience 195

Customer Experience 2023 ROI Return on Investment 195

InMoment XI

JUNE 21, 2022

We heard from award-winning customer experience speakers from some of Australia’s biggest brands—Craveable Brands, The NRMA, Rest Super, Foxtel, and JAX Tyres & Auto—not to mention two of InMoment’s global leaders. 5 Pieces of Advice from Our Customer Experience Speakers. #1:

Customer Experience 195

Customer Experience Workshop 2022 Events 195

Experience Investigators by 360Connext

AUGUST 6, 2024

Special Co-host David Avrin joins Jeannie Walters on Experience Action to highlight current events and innovations in customer experience (CX) and discuss their impact for CX leaders. What would our world look like if businesses prioritized protecting their service workers from abusive customers?

2024 310

2024 Entertainment Books Culture 310

eglobalis

JULY 31, 2024

Bayer (Europe) Acquia supports Bayer by offering a robust content management system and personalization tools that enhance digital experiences and streamline customer interactions across various channels. Juniper Networks (NAM) Juniper Networks utilizes a comprehensive MarTech stack for content management, event marketing, and advertising.

Customer Experience 428

Customer Experience Social Media 2024 B2B 428

Alida

JUNE 29, 2016

Use the charts in Sparq to give stakeholders the customer intelligence they need to make better, faster decisions about your product innovation, customer experience or marketing strategy. We’ll be announcing more exciting additions to our software at the 2016 Customer Intelligence Summit. Create clarity.

Communication 140

Communication Insights 2016 Innovation 140

InMoment XI

FEBRUARY 2, 2024

In the rapidly changing consumer market, the highest customer-rated Integrated CX company, InMoment, took a bold and proactive approach. On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond.

Hospitality 195

Hospitality Call Center Retail NPS 195

CX University

JANUARY 2, 2025

If your competitors adapt faster to meet customer demands, you risk falling behind or being overstretched to keep up. Success hinges on meeting the expectations of an increasingly empowered customer base that demands immediacy, personalization, transparency, reliability, trust, and innovation.

Customer Centricity 52

Customer Centricity Culture Innovation Customer Relationship Management 52

Experience Investigators by 360Connext

OCTOBER 1, 2014

We think they are often overlooked and are the types of events that can make or break not only the experience of a customer with a brand, but someone's entire day. Griled Cheese Joint Delivers on Customer Centric Services with a QR Code. What's a microinteraction? We're obsessed with them around here.

2013 274

2013 E-support 2014 Social Media 274

TechSee

JANUARY 25, 2023

Most field service departments operate in a highly competitive and customer-centric marketplace. Below is a partial list of field service influencers who challenge the industry to up its game by innovating through technology or process improvements to improve service delivery.

2023 41

2023 Management Automotive Leadership 41

Alida

MARCH 27, 2018

At Customers for Life, a recent Vision Critical event in Hong Kong, we immediately felt the grandeur, magnificent presence and ambience of the flagship Mandarin Oriental (MO) hotel in Central Hong Kong as soon as we stepped in. Here are some key takeaways from this exclusive event. From big data to insight.

Brands 124

Brands Hotels Rewards Programs Insurance 124

Experience Investigators by 360Connext

APRIL 30, 2015

We think they are often overlooked and are the types of events that can make or break not only the experience of a customer with a brand, but someone's entire day. Griled Cheese Joint Delivers on Customer Centric Services with a QR Code. What's a microinteraction? We're obsessed with them around here.

Brands 266

Brands 2013 2014 Retail 266

ClearAction

OCTOBER 25, 2018

Customer-Centric Marketing: Step-Up Performance Lynn Hunsaker. Customer-centric marketing is necessary, yet far from sufficient — from customers’ and investors’ perspectives. Typical roles adopting customer-centric marketing are in the marcom area: digital, content, automation, intelligence, retention, advertising.

Customer Centricity 59

Customer Centricity Marketing 2017 Consumers 59

CSM Magazine

MARCH 11, 2025

Justin Erbacci, ACI World Director General, emphasized the increasing importance of innovation, stating, Airports must continually push the boundaries of service to stay ahead. This global event will bring together industry leaders to discuss how airports can further enhance the customer experience in rapidly changing times.

2024 52

2024 Customer Experience Travel 2025 52

Experience Investigators by 360Connext

JANUARY 30, 2015

We think they are often overlooked and are the types of events that can make or break not only the experience of a customer with a brand, but someone's entire day. Griled Cheese Joint Delivers on Customer Centric Services with a QR Code. What's a microinteraction? We're obsessed with them around here.

2013 252

2013 Customer Service E-support 2014 252

Maz Iqbal

OCTOBER 7, 2014

At the invitation of Marco Rodrigues, I found myself at the CXDay event taking place in London. Here is what I took away from that event: The terms customer-centric, Customer Experience, and innovation are empty. They get what the whole Customer Experience thing is all about. And they do.

Customer Centricity 102

Customer Centricity Leadership Events Innovation 102

Customers That Stick

MAY 13, 2015

In fact, the succession of bad customer service stories seems to have impacted governmental attitudes towards Comcast’s now abandoned move to acquire Time Warner Cable, a consolidation that would have given the new company control over half the United States broadband market. Cable company leaders must invest in a customer-centric culture.

Customer Service 146

Customer Service Poor Customer Service 2015 Wireless 146

CX University

DECEMBER 16, 2024

Golden Rule 4: Build Safety Scaffolds for Innovative CX Thinking. Individuals who fear punishment for their actions, especially when they might be wrong, often remain silent and stick to familiar routines rather than taking the risks necessary for innovation and growth.

Customer Journey Mapping 52

Customer Journey Mapping 2024 Culture Innovation 52

Experience Investigators by 360Connext

SEPTEMBER 17, 2019

CX Day is a day all about learning, sharing, and celebrating with the Customer Experience community. Free events include webinars, panel discussions, and all kinds of global learning opportunities throughout the day. The first wave of customer experience professionals have had to create our own paths. Attend a Local Event.

2019 146

2019 Social Media Webinar Events 146

Alida

AUGUST 30, 2016

The Customer Intelligence Summit is a place to learn about the latest trends in marketing, customer experience and innovation. We’re expecting over 400 customer intelligence pros at the event this year. Four tips stood out and are important to keep in mind if you plan to attend the upcoming Summit in Chicago.

Customer Centricity 113

Customer Centricity Fashion Events Connections 113

ShepHyken

FEBRUARY 22, 2021

Carole McCluskey: Create Memories That Count by SMG Events. CMSWire) Carole McCluskey’s late grandmother once told her that it was easier to remember the dirty jokes than the clean ones, and that is often the case with customer service, too: The bad experiences are often the most memorable. Here are my top five picks from last week.

2021 112

2021 Article Customer Service Customer Centricity 112

Totango

AUGUST 27, 2018

Discover how leading enterprises are driving positive change to meet these modern demands with the latest technologies and innovations. Join Totango at the CRM event of the year – SAP Customer Experience LIVE on October 10-11, 2018 in Barcelona, Spain. Find more about the event here. Come see us in Barcelona!

Events 67

Events 2018 Customer Centricity Innovation 67