CSM Magazine

JANUARY 30, 2024

Spotting Customer-Centric Companies I. In today’s fast-paced marketplace, this vision is a reality for some, and it all centers around the compass of customer service. These principles are followed by the League of Slots , where customer satisfaction reigns supreme. Apple Inc.,

Customer Centricity 111

Customer Centricity E Commerce Exceptional Customer Service E-support 111

ClearAction

DECEMBER 30, 2017

Customer-Centric Innovation Lynn Hunsaker. What defines a customer-centric organization, and why is taking a customer-centric approach increasingly seen as important? Clear Action’s Lynn Hunsaker and Patricia Seybold Group’s Matthew Lees argue the business case for a customer-centric organization.

Customer Centricity 54

Customer Centricity Innovation Magazine Customers 54

Strativity

NOVEMBER 11, 2015

The World’s Largest CX Transformation firm, Strativity Group, named 36th fastest growing consulting firm by Consulting Magazine — founder Lior Arussy accepts SmartCEO’s Circle of Excellence Award. Strativity group announces that it was named 36th fastest growing consulting firm by Consulting Magazine. We accept the challenge.”.

Magazine 84

Magazine Consulting 2015 Customer Experience 84

CX Accelerator

JANUARY 11, 2021

The all-too-sudden and tragic passing of former Zappos CEO, Tony Hsieh has sent a ripple through the business world, and the customer experience (CX) community is no exception. In the past, I’ve often chuckled upon reading about Zappos in a book or hearing the name mentioned in a keynote address as a model for customer-centricity.

Books 182

Books Return on Investment Magazine Culture 182

PeopleMetrics

JUNE 16, 2015

DISCLAIMER: The CX Feud is a game in which 150 customer experience professionals took our assessment about the presence, or absence, of customer centricity practices in their organizations. When it comes to customer experience activities and commitment, leaders appear to be: 1. "All All Repair, No Innovation".

Customer Centricity 96

Customer Centricity Leadership Net Promoter Score Magazine 96

CSM Magazine

MARCH 4, 2025

The highly anticipated Customer Connect Expo is just around the corner, bringing together industry leaders, innovators and customer experience enthusiasts. What Awaits You at The Customer Connect Expo? You will find everything you need to elevate your operations and delight your customers.

2025 52

2025 Events Connections Innovation 52

CSM Magazine

OCTOBER 30, 2024

The event also honored organizations like the Telecommunications and Digital Government Regulatory Authority (TDRA), Virgin Mobile UAE, Nakheel Community Management, NX Digital Technology, and Dubai Holding Community Management for their customer-centric initiatives.

Telecommunications 52

Telecommunications Innovation Customer Service Government 52

CSM Magazine

OCTOBER 15, 2024

By focusing on customer satisfaction, you differentiate yourself from competitors who may not place as much emphasis on their clientele. Encourages Innovation Paying attention to your customers’ wants and needs can drive innovation.

Customer Centricity 52

Customer Centricity Innovation Culture Loyalty 52

SurveySensum

JULY 14, 2020

Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. LinkedIn : [link]. Website : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Experience Matters

DECEMBER 22, 2014

Hall takes culture so seriously that he renamed the front office as the “Culture & Innovation Center.” as “the best workplace in sports” and named the “Most Admired Company for Workplace Culture” by AzBusiness Magazine and BestCompaniesAZ for the seventh consecutive year.

Culture 125

Culture Sports Magazine 2005 125

CSM Magazine

APRIL 9, 2025

What Makes this Achievement Significant The “Thought Leadership in Customer Service” category honors organizations that excel in creating meaningful, knowledge-rich content and consistently enhance the customer experience. This recognition reflects BOCs unwavering commitment to excellence and prioritizing our customers.

Leadership 52

Leadership Net Promoter Score Customer Service 2013 52

Beyond Philosophy

JUNE 2, 2015

For anyone who appreciates a truly customer-centric organization, one that is invested in its stellar reputation for ongoing trust and value creation, customer experience optimization and building employee ambassadorship, Wegmans is the company to emulate. Michael Lowenstein, Ph.D.,

2005 97

2005 Customer Centricity Magazine Retail 97

CSM Magazine

OCTOBER 15, 2024

.” – Chris LoCurto “Your customer doesn’t care how much you know until they know how much you care.” ” – Damon Richards “Your most unhappy customers are your greatest source of learning.” ” – Simon Sinek “The customer’s perception is your reality.”

Customer Experience 52

Customer Experience Loyalty Programs Advertising Culture 52

CSM Magazine

NOVEMBER 26, 2024

With NICE’s award-winning AI-powered platform now complementing Cirrus’ renowned omnichannel, workforce management, and CRM offerings, partners and customers will benefit from a richer, more versatile toolkit designed to drive exceptional results.

Marketing 52

Marketing Omnichannel Customer Centricity Customer Satisfaction 52

CSM Magazine

NOVEMBER 21, 2024

a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital , announced today that TTEC Digital has been recognized as a Major Contender in the 2024 Everest Group PEAK Matrix ® Assessment for Digital Transformation Services for Mid-market Enterprises.

2024 52

2024 Roadmap Innovation Contact Center 52

Experience Investigators by 360Connext

OCTOBER 8, 2024

He is the 3-time Wall Street Journal and USA Today bestselling author of ten books and is widely considered one of the most entertaining and original speakers on trends, innovation and marketing in the world. About Rohit Bhargava: Rohit Bhargava ( rohitbhargava.com/ ) is on a mission to inspire more non-obvious thinking in the world.

2024 143

2024 Magazine Entertainment Workshop 143

Customer Guru

AUGUST 21, 2018

Lincoln is a Customer Success Consultant, keynote speaker and co-author of the book “Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue”. He believes that customer success is the way to make customers stick to the brand longer, buy more and advocate for them.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

CSM Magazine

MARCH 11, 2025

Justin Erbacci, ACI World Director General, emphasized the increasing importance of innovation, stating, Airports must continually push the boundaries of service to stay ahead. The 2024 ASQ Awards honor airports that create memorable, seamless experiences that transform the entire passenger journey.

2024 52

2024 Customer Experience Travel 2025 52

CSM Magazine

APRIL 10, 2025

According to Martn Zazueta, General Manager of GDL, the airport’s continuous innovations and renovations started in 2020 are key contributors.Aside from updating infrastructure to meet FIFAs stringent guidelines, investments in traveler-focused services and maintenance have ensured that Guadalajara International stays ahead of the curve.

2026 52

2026 Customer Service 2024 Travel 52

Strativity

NOVEMBER 11, 2015

The World’s Largest CX Transformation firm, Strativity Group, named 36th fastest growing consulting firm by Consulting Magazine — founder Lior Arussy accepts SmartCEO’s Circle of Excellence Award. Strativity Group announces that it was named 36th fastest growing consulting firm by Consulting Magazine. We accept the challenge.”.

Magazine 40

Magazine Consulting 2015 Customer Experience 40

CSM Magazine

DECEMBER 13, 2024

Therefore, integrating sustainable practices into logistics operations addresses environmental concerns and meets customer expectations for responsible business conduct. As these technologies continue to integrate, the future of customer service in logistics will be characterized by greater transparency, efficiency, and responsiveness.

Customer Centricity 52

Customer Centricity Transportation 2027 2030 52

CSM Magazine

OCTOBER 29, 2024

While some may think that areas like accounting standards and safety tools are disconnected from customer service, the truth is that compliance and safety can shape a customer’s overall experience and satisfaction. While many customers appreciate vape-free environments, enforcing these policies can be challenging.

Measurement 52

Measurement Customer Service Hotels Financial 52

CSM Magazine

MAY 23, 2023

Calabrio , the workforce performance company, today announced the appointment of Joel Martins as Chief Technology Officer (CTO), spearheading Calabrio ONE’s true-cloud Artificial Intelligence (AI)I solutions and customer-centric innovation. “The future of customer experience lies in true-cloud solutions.

Innovation 52

Innovation Contact Center Customer Centricity Leadership 52

CSM Magazine

APRIL 24, 2025

The strategy aims to develop Netigate’s “total experience management” solution by enhancing customer centricity, impact, and future viability. addition to his new position as CCO, Geissler will remain Managing Director of Netigate Deutschland GmbH in Germany, as was his previous position.

Management 52

Management 2024 Voice of Customer Leadership 52

Ecrion

DECEMBER 8, 2020

When many of us think of marketing, our minds go to advertisements on television and in magazines, social media posts, and podcast ad spots. What if there was a way for your marketing to dynamically respond to customers’ actions? Omnichannel marketing is an innovative new way to merge the digital and physical marketing realms.

Omnichannel 98

Omnichannel Marketing Social Media Advertising 98

CSM Magazine

SEPTEMBER 28, 2016

Habit #1: Delivering a great customer experience is a way of doing business – it’s not just a program. Amazon says on its Investor Relation’s page: We seek to be Earth’s most customer-centric company for four primary customer sets: consumers, sellers, enterprises, and content creators.

Customer Focused 96

Customer Focused Airlines Culture E-support 96

Second to None

OCTOBER 23, 2018

Ultimately, pizza brands must be willing to collect, listen and respond to customer feedback to find success in the modern marketplace. Pizza Magazine Quarterly released a state of the industry report, offering insights into where your brand should focus its energy and resources to best connect with customers. 1,2,3,4 [link].

Brands 74

Brands Measurement Magazine Customer Centricity 74

CSM Magazine

JUNE 22, 2023

Calabrio , the workforce performance company, is proud to announce it has been awarded Workforce Innovation of the Year at the 2023 Customer Contact Week (CCW) Excellence Awards. Calabrio is honoured to be recognised for empowering frontline staff, unravelling complexity, and driving impact through customer experience. .

Innovation 52

Innovation Customer Centricity 2023 2022 52

CSM Magazine

MARCH 14, 2025

Businesses use AI to quickly locate vulnerable clients and provide help, ensuring they are treated with care and consideration.When implemented responsibly, AI can enhance accessibility, empower proactive care, and sets your organization apart as a leader in customer-centric innovation.

Technology 52

Technology Financial Customer Centricity Customers 52

Amity

APRIL 25, 2016

Brandon specializes in helping B2B software companies cross the chasm from startup to growth stage businesses by helping build-out and refine customer acquisition. GVP Customer Success - Oracle Marketing Cloud. The Enlightened Customer. CEO - C hief Customer Office Council. Customer Success Manager - S parkcentral.

Customer Success 96

Customer Success Chief Customer Officer Consulting Blog 96

CSM Magazine

NOVEMBER 15, 2024

These could include integrity, innovation, or customer-centricity. For instance, if innovation is a core value, the slogan might highlight cutting-edge service. This means customer service interactions should reflect these principles in practice. Businesses should engage in customer feedback sessions.

Customer Service 52

Customer Service Social Media Culture Innovation 52

Gainsight

JANUARY 18, 2021

As Nick explained in a recent conversation with Lee Weiner , Chief Innovation Officer at Rapid7, there was no direct path to the top early in all their careers. Early in 2020, Lee Weiner became the Chief Innovations Officer at Rapid 7, a leading global technology and security services company based in Boston, Massachusetts.

Innovation 52

Innovation Leadership Customer Centricity 2012 52

ShepHyken

FEBRUARY 25, 2024

My Comment: Our friends at Call Centre Helper in the UK have compiled comments from some well-known customer service and CX experts (myself included) on how to reduce AHT (average handle time) with a customer without sacrificing the quality of the experience. This is great information for anyone who has a customer support department.

2024 66

2024 Article Customer Service Average Handle Time 66

Second to None

AUGUST 30, 2018

Which, in some cases, can cost a company millions of dollars and lead to poor customer service. As Fortune Magazine columnist Thomas Stewart says : “Human beings want to pledge allegiance to something. Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences.

Social Media 94

Social Media Loyalty Advertising Magazine 94

CSM Magazine

JUNE 24, 2021

The future of business is customer-centric. Especially after the pandemic, it’s more important than ever for companies to create meaningful customer interactions across all communication touchpoints and focus on engagement rather than aggressive self-promotion. Why is customer service a problematic aspect of the legal industry?

Customer Centricity 52

Customer Centricity Technology Social Media Reference 52

Second to None

OCTOBER 25, 2018

If your brand is not prepared to compete, online customers will jump to whatever brand is making it easiest to receive a pizza, regardless of the quality of the pie itself. The first step to a great digital customer experience is ensuring that your site is optimized functionally and aesthetically across different devices. 1,2,3 [link].

Brands 63

Brands Measurement Magazine Customer Centricity 63

ShepHyken

MARCH 5, 2023

How can business leaders shape the future of their organizations using a customer-centric approach? That said, this article was an interview for a magazine that focuses on healthcare, but don’t let that stop you from reading it. 10 Tactics to Boost Your Customer Lifetime Value by Tom Wicky (Inc.

Article 10

Article 2023 Customer Service E Commerce 10