Bold360

AUGUST 18, 2020

Digital-first customer engagement has never been more important than today, especially amidst a business landscape shaped by COVID-19 where the majority of customers are working remotely, purchasing products online, streaming entertainment, and engaging with brands from their homes.

Customer Engagement 52

Customer Engagement CEM Engagement Multi-Channel 52

Customer Guru

MARCH 7, 2018

Jennifer Parnell currently serves as the Deputy General Manager – Customer Engagement at BookMyShow. She comes with 20 years of work experience, of which 15years have been in Customer Experience. Its primary focus has always been delivering the very best entertainment experience to its dedicated customers.

Customer Engagement 62

Customer Engagement Net Promoter Score Entertainment Engagement 62

Experience Investigators by 360Connext

FEBRUARY 25, 2020

Entertainment. This is about customization, about understanding each individual person — because our experiences happen inside of us. You need to reach inside of people to engage them, and the better you customize your goods and services to them, then the more engaging that experience that you can create.

Engagement 162

Engagement Books Entertainment Hospitality 162

SAP Customer Experience

APRIL 18, 2023

While customer engagement platforms like SAP Emarsys can be an obvious solution for a retail giant or an entertainment company, there can be unexpected benefits for smart customer relationship management for Utilities companies.

Entertainment 78

Entertainment Customer Relationship Management Brands Retail 78

Braze

APRIL 8, 2024

At this year's South by Southwest (SXSW), a distinguished panel gathered to delve into the evolving world of customer engagement in the sports industry. The session, titled "Bridging the Gap Between In-Game and Digital Engagement," brought together Myles Kleeger, President and Chief Commercial…

Engagement 59

Engagement Sports Customer Engagement Entertainment 59

SurveySparrow

DECEMBER 13, 2022

So you’ve set up an Instagram account and have already grown an audience, but you want to know how to get more followers and increase engagement. Strategy tip #3: Engage with other users. Engaging videos should work well, too. This is a great way to entertain existing followers and attract new ones.

Engagement 52

Engagement Entertainment Social Media Advertising 52

LiveChat

DECEMBER 9, 2016

So, what do you do to keep your customers engaged over the years ? Customer engagement strategies. Customer engagement is the process of actively nurturing and managing relationships with customers. One of the best ways to check if your customers are engaged is to use NPS ( Net Promoter Score ).

Customer Engagement 57

Customer Engagement Engagement Social Media Net Promoter Score 57

SuiteCX

MAY 25, 2016

However, there is some finesse required to engage with customers in this era of full inboxes and time-starved days. True engagement requires a dialogue between customer and company. Customers must trust that companies won’t misuse their data, and companies must provide true value in the exchange.

Customer Engagement 40

Customer Engagement Engagement Customer Journey Mapping Travel 40

ClientSuccess

JUNE 27, 2018

For Customer Success Managers (CSMs), summer offers both a blessing and a curse. A blessing, of course, because there is no time like summertime, but also a curse because it can be close to impossible to engage with or even get a response from customers. Offer Engaging And Entertaining Content.

Customer Engagement 40

Customer Engagement Engagement Entertainment Culture 40

Kitewheel

JANUARY 26, 2020

Retailers have been invested in customer engagement for some time now. In the retail world, engagement and positive experiences are necessary to keep consumers loyal. Because of the proliferation of retailers and eCommerce, customers have almost too many options for where to shop. Consider electronics retailers.

Retail 52

Retail Engagement Customer Journey Entertainment 52

InMoment XI

OCTOBER 4, 2024

To see how much customer experience ROI InMoment can deliver for you by utilizing the XI platform, fill out the ROI calculator below: Calculate your business’ ROI using InMoment’s VoC tools.

Customer Experience Management 260

Customer Experience Management Customer Experience Management 2024 260

C3Centricity

JULY 8, 2020

What makes a website great for your potential customers? One that encourages current and potential customers to both see and engage with your content. We have gone from information to entertainment, from push to pull, and from “ours” to “theirs.” Engaging content and entertainment.

Engagement 86

Engagement Entertainment Customer Centricity Social Media 86

Optimove

JULY 31, 2024

Lydiane Andry , Senior CRM Manager at Betway, provider of innovative sports entertainment, e-sports, and other gambling products. Marcel Martins commented: “Targeting high-value customers with tailored strategies will drive substantial growth. Marcel Martins , Head of Digital at Grupo Soma, a leader in the Brazilian fashion industry.

Customer Retention 59

Customer Retention Marketing Sports Entertainment 59

Experience Investigators by 360Connext

DECEMBER 31, 2014

Got a commute or workout that needs a little entertainment? Why not sharpen your customer experience skills, hear from amazing people and offer your insights, as well? Crack the Customer Code , our new podcast on all things customer, is a quick (20 minutes!)

2015 247

2015 Webinar Entertainment Leadership 247

CSM Magazine

JANUARY 13, 2022

Even as people are watching more video entertainment at home and investing in entertainment systems that make some theaters blush, movies are constantly breaking new records. It is all a matter of customer education. An educated customer is an empowered customer, is a happy customer, is a repeat customer.

Entertainment 52

Entertainment Insurance Engagement Customer Engagement 52

Michelli Experience

SEPTEMBER 15, 2016

I’ve watched a similar process with an entertainment idol of mine who will also be presenting at TEDx Sarasota. For me, TEDx represents one of those “aspirational” moments, where I must master clarity in “sharing an idea” such that the message will have a lasting impact for the live audience and for potential generations of viewers to come.

Engagement 92

Engagement 2013 Entertainment 2016 92

TechSee

APRIL 28, 2020

In the near term, these experiences will often be centered around immersive technologies such as AR, which has evolved beyond the entertainment space into a powerful customer service tool. ” The post Multiexperience Strategy: The New Apex of the Customer Journey appeared first on TechSee.

Customer Journey 124

Customer Journey Multi-Channel Omnichannel E Commerce 124

Optimove

JULY 29, 2024

See the full presentation below: Key Takeaways: Embrace Real-Time Engagement: Evolving to streaming campaign orchestration allows for dynamic, real-time customer interactions. Adapted approaches based on varying customer attitudes, behaviors, and lifetime values. million consumers via various web and mobile channels.

Marketing 52

Marketing Customer Experience Workshop Sports 52

PeopleMetrics

MARCH 28, 2017

If you choose to leverage Facebook to post content for your customers, remember to avoid aggressive advertising and sales pitches – content is about making your customers happy, not only about marketing! This generation of consumers is pretty finicky, and they are quickly turned off by the type content that does nothing to engage them.

Engagement 91

Engagement Advertising Entertainment Social Media 91

Experience Investigators by 360Connext

MARCH 16, 2015

While delighted to help create a better living experience through improving the customer experience with 360Connext, Jon also enjoys cooking, decorating, squishing his toes in the mud, and connecting with his creative side in any way he can. Events for Customer Experience Excellence appeared first on Customer Experience Consulting.

Events 223

Events Customer Experience Webinar Telecommunications 223

CSM Magazine

SEPTEMBER 27, 2023

Metaverse technology has conquered domains like gaming and entertainment, travel and tourism, events and conferencing, real estate, healthcare, content creation, and more. Examples of metaverse virtual spaces where brands can engage customers include Voxels, Decentraland, Sorare, Roblox, and Fortnite.

Technology 59

Technology Tourism Travel 2030 59

TechSee

JANUARY 2, 2019

Opening on January 8 in Las Vegas at the Sands, Level 2, Halls A-D , the CES Smart Home marketplace will feature the latest innovative tech from vendors offering everything from security monitoring to smart appliances, lighting, window coverings, irrigation, entertainment systems and more. Speakers: · VP, Sustainability, KB Home. ·

2019 174

2019 Innovation Entertainment Events 174

CSM Magazine

APRIL 25, 2024

Use your unique history, values, or mission to connect on an emotional level, making your brand memorable and encouraging customer loyalty. Maintaining a Strong Online Presence In the digital age, an online presence is crucial for attracting customers. However, it offers substantial rewards in terms of customer engagement and loyalty.

Social Media 52

Social Media Multi-Channel Touchpoint Customer Centricity 52

Quadient

JANUARY 21, 2022

Organizations engaging in personalized communications are seeing great results across the entire customer lifecycle; particularly, an increase in engagement. Engagement is crucial in determining the overall policyholder experience and the depth of relationship they have with your brand. . Know your audience.

Insurance 52

Insurance Customer Experience Customer Journey Mapping Customer Centricity 52

Quadient

JANUARY 21, 2022

Organizations engaging in personalized communications are seeing great results across the entire customer lifecycle; particularly, an increase in engagement. Engagement is crucial in determining the overall policyholder experience and the depth of relationship they have with your brand. . Know your audience.

Insurance 52

Insurance Customer Experience Customer Journey Mapping Touchpoint 52

BirdEye

DECEMBER 8, 2022

Social networking sites also encourage people to engage and communicate with the brands and businesses they know and love. Social networking sites can help your business build an active, positive relationship with your followers and increase your odds of converting them into happy customers. How to use them: Create a business page.

Social Media 98

Social Media Brands Entertainment Connections 98

ViiBE Blog

JUNE 2, 2021

The innovative augmented reality technology in retail has also been a rising point of interest to customers themselves, with 61% stating they prefer retailers offering AR features to the ones sticking to traditional business models.

Retail 52

Retail Sales Entertainment Technology 52

Alida

SEPTEMBER 22, 2016

Start by clearly defining what your company stands for, developing an understanding of how customers engage with your brand and prioritizing lasting emotional connections with consumers. Visionary Award winners Alliant Energy and the Art Gallery of New South Wales shared how they built the ultimate end-to-end customer journey.

2016 267

2016 Innovation Marketing Insights 267

ShepHyken

JULY 12, 2021

Invest in a “formal” way to support your agents (and other employees), which yields greater productivity and stronger customer engagement. Related to this article, it is about knowing your customers and your competitors. I love the very entertaining story that sets up the main point of the article. That’s not good or bad.

Article 127

Article 2021 Customer Service Retail 127

Strativity

MAY 25, 2023

To combat this, brands must de-emphasize reliance on these providers and take back their customer relationships. Understand the experience your customers are hungry for. Sample new channels to reach new customers. Cheese Entertainment, FOCUS Brands, Whataburger, 7-Eleven, Keurig, Dr Pepper and other brands.

Brands 52

Brands Loyalty Programs E-support 2022 52

Oracle

JULY 11, 2019

So how do you stand out and keep customers engaged? At Modern CX 2019, customer service and experience expert Shep Hyken and Taj Forer, co-founder and CEO of Fabl, discuss how consumer content experiences like Netflix and Amazon are shaping customer expectations, and what B2B content creators should do to keep up.

Customer Expectations 56

Customer Expectations Entertainment 2019 B2B 56

BirdEye

AUGUST 16, 2023

To make a notable impact, you must schedule Instagram posts, especially if you’re trying to keep your customers engaged. That’s because your customers consistently expect fresh, informative, and interesting posts from you. Arrange your Instagram grid layout to tell a cohesive and engaging visual story.

2023 52

2023 Social Media Entertainment Demo 52

C Space

APRIL 3, 2020

They are: Activators: Looking to adapt or innovate immediately, well-positioned to contribute directly to public health efforts, currently very active and engaged. These brands’ CMOs, CEOs and COOs need to communicate detailed instructions and updates to their customers regularly.

Entertainment 75

Entertainment Communication Healthcare Presentation 75

Happy or Not

FEBRUARY 26, 2024

In the competitive landscape of the restaurant industry, the secret sauce to long-term success that allows you to drive repeat business lies not just in the kitchen but in the hearts of your customers. For example, host themed nights, let live music into their palates, and spark laughter with interactive entertainment.

Loyalty 36

Loyalty Loyalty Programs Social Media Entertainment 36

Eptica

MARCH 18, 2016

Replicating research carried out since 2011, the Study evaluated 40 leading UK retailers, split between 4 sectors (food & wine, consumer electronics, entertainment and fashion) on their ability to provide answers to 10 routine questions via the web as well as their speed and accuracy when responding to email, Twitter , Facebook and chat.

Retail 49

Retail E Commerce Customer Service Entertainment 49

Alida

JULY 28, 2016

Understanding the nuances of customer behavior—the motivations, or the “why” behind behaviors—gives us true insight. Companies need to respond quickly to identify changes in customer behavior and take action to address their concerns. Using customer engagement to humanize big data.

2010 160

2010 Social Media 2016 2013 160

Beyond Philosophy

JULY 31, 2017

As a customer experience consultant, I think this is good. I’ve long said that businesses focus way too much on data, numbers and processes and not nearly enough on telling an engaging story that customers and employees can connect with. Disney has built its entire brand on engaging its customers through stories.

Webinar 125

Webinar Consulting Entertainment Connections 125