Experience Investigators by 360Connext

DECEMBER 17, 2014

Eye-popping innovation for top-notch service. Mike’s favorite assignments are ‘Store of the Future’ and ‘Sustainable CX Innovation Platforms’. Visit me on the web at MikeWittenstein.com More Posts Follow Me: The post Magic Mirror Reflects Major Innovation for the Connected Consumer appeared first on Customer Experience Consulting.

Innovation 275

Innovation Connections Consumers Sports 275

eglobalis

MARCH 4, 2025

Generative AI is Elevating Conversational Agents The rise of large language models (LLMs) has been a game-changer for conversational AI in customer service. Advanced LLMs like GPT-4 enable chatbots to engage in more natural, fluid dialogues and handle a wider range of queries. For example, OneReach.ai

Contact Center 200

Contact Center Virtual Agent Healthcare E-support 200

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands.

2016 267

2016 Innovation Marketing Insights 267

Experience Investigators by 360Connext

JUNE 22, 2015

Marketers and other business leaders could actually prevent customer service issues by using social media to share more proactively with customers and their communities. Share innovation as it happens. Make short videos for Instagram or Vine explaining the innovations as they happen and the challenges around them.

Social Media 233

Social Media Engagement Magazine Innovation 233

InMoment XI

JANUARY 4, 2023

The XI Café Podcast was created so that CX program owners around the world could join the conversation and learn from global businesses and industry experts about the latest experience improvement innovations in technology and research services, industry and market expertise, and customer (CX) and employee (EX) engagement best practices.

Engagement 329

Engagement Customer Engagement Innovation Technology 329

eglobalis

JANUARY 28, 2025

Mindshift by Brian Solis , I had personally brought from Germany for Brian to signmaking this day extra special since I have read almost all his books since Engage. For those unfamiliar, Paul is a superstar in CRM, customer engagement, and customer experience (CX) worldwide. What can I say?

Books 195

Books Customer Centricity Events 2019 195

BirdEye

MARCH 6, 2025

And whats generating much attention as a powerful differentiating factor in customer engagement are AI chatbots. Platforms like Birdeye Chatbot AI dont just answer questions, they are changing the way businesses interact with their customers. This level of support enhances customer loyalty and keeps brands top of mind.

Customer Engagement 52

Customer Engagement Engagement Marketing Banking 52

TechSee

JUNE 10, 2021

But new innovations in technology have shown that the time is right to explore alternate options to the ubiquitous truck roll. . Four Truck Roll Optimization Innovations. Here are four truck roll optimization innovations to consider to improve customer experience, save a massive amount of money, and keep employees and customers safe.

Innovation 207

Innovation 2025 Transportation Consumers 207

Alida

OCTOBER 4, 2016

To get the most business value out of your online communities, you must work to keep members engaged. Member and customer engagement was a hot topic at our Customer Intelligence Summit in Chicago this year. Boredom is the enemy of engagement. Offer first access to new customer experiences. Don’t be a bore.

Engagement 250

Engagement Entertainment Insights 2016 250

eglobalis

JULY 31, 2024

Eleven Key Technologies Enhancing Customer Experience Marketing Automation Platforms Marketing automation tools like Marketo and HubSpot streamline repetitive marketing tasks such as email campaigns, social media posting, and lead nurturing. Continuous Personalization Customers expect personalized interactions at every touchpoint.

Customer Experience 441

Customer Experience Social Media 2024 B2B 441

eglobalis

MARCH 30, 2025

The goal: a comprehensive analysis of whether these innovations can truly supplant old-school surveys, and what that means for the future of customer experience management. The Limitations of Traditional Customer Surveys For decades, companies have relied on periodic surveys like NPS and CSAT to gauge customer satisfaction and loyalty.

Banking 334

Banking NPS B2B Social Media 334

SurveySensum

OCTOBER 22, 2024

What are Social Media Survey Questions (With Example) Social media surveys are used to gather feedback from customers via social media platforms like Instagram, Twitter, LinkedIn, etc. These surveys help businesses engage with their customers in the digital world with the help of quick and engaging methods like polls, quizzes, etc.

Social Media 52

Social Media Customer Engagement Engagement Feedback 52

InMoment XI

NOVEMBER 18, 2024

If your business can effectively analyze and utilize customer behavior insights, you can stay ahead of your competitors by being more innovative and customer-focused. It sheds light on preferred products, purchasing frequency, and typical customer journeys.

Customer Journey Mapping 195

Customer Journey Mapping Social Media Customer Journey Competitive Advantage 195

Alida

APRIL 4, 2017

To gain a more complete understanding of shopping habits, companies should also engage customers in a two-way conversation. Prioritize customer engagement, not customer service. An engaged customer is a profitable one. An engaged customer is a profitable one.

E Commerce 191

E Commerce Retail Innovation Omnichannel 191

Experience Investigators by 360Connext

APRIL 21, 2015

Keep a tally of how many times the product is mentioned compared to the customer, in any meeting. Be aware of how often product innovation is discussed as its own end goal, without mentioning how it meets the needs of customers. In the next few weeks at your organization, see if you can identify some themes.

B2B 285

B2B B2C Social Media Innovation 285

eglobalis

SEPTEMBER 5, 2024

What if the secret to skyrocketing your revenue lies in understanding not just what your customers do, but how they feel? In a world where every interaction counts, successful companies aren’t merely focused on closing deals—they’re laser-focused on keeping customers happy, loyal, and engaged.

Metrics 436

Metrics Customer Success 2024 2023 436

CSM Magazine

DECEMBER 16, 2024

Tata Communications has unveiled Kaleyra AIan innovative, AI-powered flagship portfolio poised to transform customer interactions. This innovative suite will initially feature three distinct capabilities that surpass traditional communication tools.

Communication 52

Communication Engagement Customer Engagement Competitive Advantage 52

Experience Investigators by 360Connext

MARCH 31, 2015

Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media. appeared first on Customer Experience Consulting.

Technology 265

Technology Customer Experience Social Media 2015 265

ShepHyken

JULY 7, 2023

He writes about how using mobile apps can enhance customer engagement. This has led businesses to mobile application development in order to attract more users and provide high-quality engagement. It has been discovered that sending timely in-app messages keeps customers loyal and engaged for a longer time.

Customer Engagement 118

Customer Engagement Engagement Social Media Customer Satisfaction 118

Experience Investigators by 360Connext

NOVEMBER 24, 2014

After all, your competitors could introduce the very offering which woos your customers away! But when leaders become obsessed with “be better than X company” as the main driver for innovation, customer experience will suffer. Sometimes it’s ok to be #2 if your legions of customers are raving fans for you.

Customer Experience 304

Customer Experience Customer Journey Mapping Social Media Culture 304

Experience Investigators by 360Connext

NOVEMBER 6, 2014

Why would companies who once touted online as the only way are moving into a more traditional model for customers? Customers today want to shop how they want. Here are 5 ways these online to offline innovators are offering the next wave of the omnichannel experience. Customers want convenience. Convenience is king.

Omnichannel 258

Omnichannel Retail Social Media Culture 258

Experience Investigators by 360Connext

DECEMBER 5, 2014

The most exciting companies change the game by innovating around their customer experience. We also highlight the best and the worst in customer experience examples in the Customer Hero/Customer Zero segment. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience.

Social Media 244

Social Media Consulting Leadership Innovation 244

Alida

NOVEMBER 25, 2016

In our e-book The 10 Smartest Brands: How They Use the Competitive Advantage of Customer Intelligence , we reveal how companies like D E WALT, LinkedIn and Salomon engage with customers to make better marketing, customer experience and product innovation decisions. Increasing revenue with NewsCorp Australia.

ROI 269

ROI Measurement Brands Net Promoter Score 269

Customer Bliss

NOVEMBER 29, 2018

Antoinette has held her CCO position for over 4 years now, and while in this role, her executive director told her she needed to figure out how to engage the people who are newly covered. How do you do this and engage customers as a healthcare provider? This was a big first step of engagement. million people in the state.

Chief Customer Officer 195

Chief Customer Officer Engagement Call Center Leadership 195

C3Centricity

MARCH 12, 2024

The answer is that a business can benefit from technology in this digital age to attract high-quality traffic and engage customers effectively. This guide is for all executives who recognize the critical role that strategic, data-driven customer engagement plays in their company’s success.

Customer Engagement 118

Customer Engagement Engagement Competitive Advantage Entertainment 118

TechSee

JANUARY 2, 2019

Opening on January 8 in Las Vegas at the Sands, Level 2, Halls A-D , the CES Smart Home marketplace will feature the latest innovative tech from vendors offering everything from security monitoring to smart appliances, lighting, window coverings, irrigation, entertainment systems and more. Voice-First Experience: Innovation and Disruption.

2019 174

2019 Innovation Entertainment Events 174

Retently

NOVEMBER 13, 2024

A seamless, personalized, and engaging buyer journey is the difference between a one-time shopper and a loyal customer. This is why Customer Experience has become the heart of online retail success. One of the most innovative ways brands are leveling up their CX is through Virtual Fitting Rooms (VFRs). Let’s dive in!

Retail 146

Retail Social Media Technology Brands 146

Experience Investigators by 360Connext

FEBRUARY 16, 2015

Marketers need to position products and the behavior around them for consumers who don’t necessarily know they are ready for the next innovation. MakerBot, a leader in 3D Printer technology, announced a variety of exciting innovations at CES. They should care that it is an easy experience for them.

Marketing 250

Marketing Innovation Transportation Demo 250

Experience Investigators by 360Connext

JUNE 8, 2015

If something is really innovative, offer a tour or virtual “behind the scenes” look at how their suggestions helped you innovate. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience. They want that inside access to your organization , so give it to them!

Marketing 279

Marketing Social Media Loyalty Consulting 279

Experience Investigators by 360Connext

APRIL 16, 2015

We’ve come to accept the incredible pace of innovation. But have you thought of how it’s impacting your customer’s expectations ? With the widespread acceptance of apps like Uber and Tinder , customers are demanding more personalized, instantaneous experiences. The world is changing, and fast.

Customer Expectations 282

Customer Expectations Retail User Experience Social Media 282

Experience Investigators by 360Connext

DECEMBER 29, 2014

5 Customer Convenience Considerations (Before You Change Anything!). Before you start innovating, remember what customers want, and how to deliver it on their terms! Customer or Company Mission? 13 Tough Questions to Skyrocket Customer Experience Improvement.

2015 300

2015 Customer Experience Customer Journey Mapping Touchpoint 300

Alida

JANUARY 17, 2023

While navigating a recession is undoubtedly difficult, spending the time to understand customer motivations and concerns can significantly reduce risk from decision-making and help create more value for both customers and the business.

2023 130

2023 Innovation Customer Experience Customer Engagement 130

TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

Experience Investigators by 360Connext

NOVEMBER 5, 2014

Reading all sorts of books could open your employees up to new possibilities around how to deliver a great customer experience, how to empathize with people in difficult situations, and how to innovate for the next wave of what you deliver. The possibilities of what you could recommend are endless! Then you encourage discussion.

Books 273

Books Customer Experience Net Promoter Score Culture 273