Customer Engagement Engagement Insights 
InMoment XI
OCTOBER 24, 2024
Did you know that brands that invested in customer engagement saw an average revenue increase of 68%, with top-performing brands realizing a 123% increase in revenue? With acquisition costs at an all-time high, it has never been more important to engage your customers in a way that makes them lifelong fans of your brand.
InMoment XI
APRIL 17, 2025
Survey incentives do encourage some people to offer feedback, which could mean more responses and diverse insights for your brand. However, they might not provide the answers CX teams need to improve customer experiences. For example, you may not need them if you have highly engaged audiences or brand-loyal respondents.
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eglobalis
NOVEMBER 3, 2024
Such an environment doesn’t just improve customer experience; it enhances employee experience (EX) by fostering a sense of ownership, engagement, and professional growth. This structure ensures that insights and data from one department are shared across others, creating a unified view of the client journey.
eglobalis
NOVEMBER 5, 2024
Brian Solis’s journey is one of consistent foresight and evolution, making him one of the most impactful voices in the fields of digital transformation, customer experience, and innovation. Many of my colleagues have expressed similar admiration for his insightful research and his character. When I first read Engage! ,
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
These challenges include the retirement of the baby boomer generation, low unemployment, the recession, and consumer trends that call for proactive customer engagement. Employee/employer relationship insights to increase engagement. The impact these trends will have on customer experience and employee experience.
InMoment XI
OCTOBER 17, 2024
Here is why asking the right feedback questions is crucial for your business: They provide relevant and targeted insights. Good questions attempt to collect feedback on specific aspects of the experience of a certain customer profile. They help collect actionable feedback to guide customer experience strategy.
eglobalis
JANUARY 13, 2025
Designed for seamless integration with CRM systems, it offers real-time insights, proactive recommendations, and automation to streamline workflows. Through real-world examples and practical strategies, well explore how businesses can leverage these tools to enhance customer and agent experiences.
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It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed. The Open CCaaS Advantage is Verint’s new research report which explores where first generation CCaaS platforms fall short when trying to deliver exceptional CX.
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
Transforming customer engagement, Voice of Customer (VoC) insights, and Journey Maps into tangible financial outcomes poses a significant challenge for most organizations. In the world of business, connecting the dots from experience to financial impact is an essential skill.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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