Alida

OCTOBER 23, 2017

Calculating the ROI of ongoing customer engagement is easier than you think. The key is to follow practical frameworks that tie the insight you get from customer relationships to measurable business results. At the Customer Intelligence Summit , three customer-led companies shared how they are making ROI measurement a reality.

ROI 153

ROI Customer Relationships Insurance Advertising 153

Experience Investigators by 360Connext

OCTOBER 31, 2014

Just as we preach around here, those small moments we have to interact with customers (or just fellow humans) are precious. They should enlighten, entertain or educate. The Melt, a grilled cheese joint chain, came up with an innovative way to leverage the usually banal QR code to deliver a customer centric service!

2013 197

2013 E-support 2014 Social Media 197

Avaya

MARCH 13, 2017

Here are three key ways hospitality leaders can innovate front office operations using smart communication architecture: Launch an integrated mobile app experience: Today, nearly half of hospitality leaders believe mobile apps have the biggest impact on the guest experience of any technology.

Hospitality 56

Hospitality Innovation Hotels Guest Experience 56

Beyond Philosophy

JUNE 20, 2015

The company needs to understand the benefits, and overall perceived value, customers seek in the entertainment experience. In order for the company to protect and build bonding levels, our counsel was that the organization must continue to find innovative ways to meet the emerging needs of its customers.

B2C 102

B2C B2B Metrics Competitive Advantage 102

CSM Magazine

SEPTEMBER 8, 2023

In this rapidly evolving landscape, businesses must adopt advanced and innovative strategies to not only capture the attention of customers but also foster enduring loyalty. In this article, we’ll explore a few next-level approaches that are shaping the future of e-commerce engagement.

E Commerce 52

E Commerce Loyalty Engagement Customer Engagement 52

PeopleMetrics

MARCH 13, 2015

Internal communication can facilitate better working relationships and a more consistent focus on the customer, two reasons we are so excited to see tools like Slack being adopted in corporations today. You can adopt some simple methods today to improve employee and customer engagement. Shine a spotlight behind the curtain.

Communication 109

Communication Customer Experience Net Promoter Score Customer Centricity 109

Calabrio

OCTOBER 14, 2019

Nearly 50 customers, including Avant, Pacific Life and Rackspace, are sharing their Calabrio ONE successes and strategies, making this one of the most well-attended and informative C3 events ever. Shep is one of the leading voices in customer service, guiding clients in building loyal relationships with their customers and employees.

Connections 13

Connections Entertainment Workshop Contact Center 13

SuiteCX

MAY 25, 2016

Brands that develop compelling content and focus on how to make the lives of their customers better also earn the right to collect customer information for better engagement. If you are educating, informing and entertaining your customers on a regular basis they will look forward to your communications.

Customer Engagement 40

Customer Engagement Engagement Customer Journey Mapping Travel 40

Experience Matters

APRIL 7, 2015

The CxVE Awards were judged by five noted customer experience experts: Mila D’Antonio (Editor-in-Chief at 1to1 Media), Desirree Madison-Biggs (Customer Experience/NPS Programs Director at Airbnb.), Confirmit’s commitment to fostering innovation is nothing new. We brought the industry’s first customer engagement hub to market.

2015 97

2015 Multi-Channel 2014 CEM 97

SurveySparrow

NOVEMBER 28, 2019

Here are the much-awaited customer experience conferences of 2020. Oracle is all set to help organizations adopt innovative and disruptive data-driven customer experience strategies to empower change and stimulate growth. The event is not just about sessions alone but about partying, entertainment and networking!

2020 96

2020 Customer Experience Workshop 2019 96

Eptica

OCTOBER 30, 2015

They demand the same excellent customer experience when dealing with a utility or bank as when buying a book or DVD online. Therefore every brand, irrespective of sector, needs to benchmark themselves against the best and continuously innovate to win and retain customers. What makes customer experience difficult?

Customer Experience 75

Customer Experience Transportation Insurance 2015 75

C Space

APRIL 3, 2020

They are: Activators: Looking to adapt or innovate immediately, well-positioned to contribute directly to public health efforts, currently very active and engaged. These brands’ CMOs, CEOs and COOs need to communicate detailed instructions and updates to their customers regularly. Sam Rothkopf. Chief Development Officer.

Entertainment 75

Entertainment Communication Healthcare Presentation 75

Eptica

MARCH 18, 2016

Customers are pushing retailers to innovate and deliver new services , improved experiences at lower prices. An entertainment retailer took 152 hours to answer an email, then responded to the same question on Facebook in 6 minutes. Author: Pauline Ashenden Retail is one of the most competitive sectors in the economy.

Retail 49

Retail E Commerce Customer Service Entertainment 49

Currency Alliance

JUNE 16, 2020

While travel and retail brands have made a lot of progress in the last 24 months, the bulk of innovation has come from other consumer sectors – including media businesses, entertainment, and telecoms providers, which in recent years appeared to regard loyalty as a lost cause. A disloyal generation? Disruptors show us how it’s done.

Magazine 52

Magazine Loyalty Innovation 2020 52

CSM Magazine

SEPTEMBER 27, 2023

Metaverse technology has conquered domains like gaming and entertainment, travel and tourism, events and conferencing, real estate, healthcare, content creation, and more. By applying metaverse in retail , for example, brands can create virtual showrooms that attract customers eager to see the showcased products.

Technology 59

Technology Tourism Travel Entertainment 59

Optimove

OCTOBER 7, 2020

These tips weren’t only lip service; they were actually put to work when Optimove’s Professional Services team partnered with Central European betting operator, Fortuna Entertainment Group. How did they do it? What were the results? The most impressive result was increasing sports bettors’ response rate to casino campaigns by more than 2X.

Sports 59

Sports Entertainment 2020 Reference 59

Avaya

JUNE 22, 2017

(You don’t want to gamble with customer engagement strategies—save your bets for after hours at the black jack table.) Plus there will be numerous opportunities to meet subject matter experts in the invitation-only, relaxed-social-setting Avaya Innovation Lounge. Explore your customer experience.

Call Center 51

Call Center Contact Center Customer Experience Customer Journey Mapping 51

ViiBE Blog

JUNE 2, 2021

With that in mind, AR is thus the perfect solution if your organization aims to face the current challenge within retail – to resolve issues quickly and resolutely while providing a smooth and stress-free experience for customers. Secondly, augmented reality technology can be widely used in after-sales and customer services.

Retail 52

Retail Sales Entertainment Technology 52

Optimove

JULY 31, 2024

Lydiane Andry , Senior CRM Manager at Betway, provider of innovative sports entertainment, e-sports, and other gambling products. Listed below are the panelists who joined Erik Holt, Optimove’s VP of Channels: Stanislav Solon , Senior CRM Growth Manager at Betfan, a Polish provider of online sports betting and esports wagering.

Customer Retention 59

Customer Retention Marketing Sports Entertainment 59

Beyond Philosophy

JUNE 1, 2015

Similarly, Caesars Entertainment has rich databases on its high-rolling program members. One retailer has combined its loyalty program with a 5% point of sale discount, building volume from its highest value customers. Michael Lowenstein, Ph.D., CMC, is Thought Leadership Principal for Beyond Philosophy.

Loyalty Programs 84

Loyalty Programs Loyalty Airlines Hotels 84

Avaya

OCTOBER 31, 2016

That’s a lot of data, and it all drives the customer communications experience that the CMO is responsible for. Think about it: among these millions of daily interactions are customers engaging and communicating with their favorite brands.

Technology 74

Technology Marketing 2017 Social Media 74

SurveySensum

JULY 14, 2020

Colin is an accomplished Speaker, a renowned Best-Selling Author, and a Co-Host of a successful podcast, The Intuitive Customer. Rudy Dalimunthe – VP of CX at Tokopedia, Ex Indosat – XL Axiata – Ernst & Young, CX & Customer Engagement Professional. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Currency Alliance

OCTOBER 12, 2020

This presentation is about driving customer engagement, and how the loyalty industry is transforming in order to engage with the mid-tail and long-tail customer. Loyalty programs must evolve to keep customers engaged. Innovation in markets has been going on for centuries.

Loyalty 98

Loyalty Marketing Loyalty Programs Banking 98

Avaya

JULY 22, 2016

But from an innovation, what’s-next perspective, we agree with Google: we need to be innovating for a world that is quickly embracing AI-first. Technology that was initially considered for entertainment, science and gaming, has crossed over into our everyday reality.

Customer Experience 56

Customer Experience Contact Center Entertainment Innovation 56

Avaya

AUGUST 21, 2017

Sports fans are focused and engaged, with instant mobile access to info and entertainment. So it’s the responsibility of stadium operators, club owners, and tech partners to discover how to use innovative technology to create unique, immersive, automated, smart, social, and personalized experiences. Where do you fit right now?

Sports 50

Sports Entertainment Social Media Events 50

Avaya

FEBRUARY 7, 2017

This without question includes the hospitality industry, where hoteliers are working overtime to stay ahead of today’s rapid pace of innovation. Invest in a media-agnostic solution: This kind of solution should support multiple customer devices (i.e., So, how can hotels stay ahead?

Hotels 55

Hotels Guest Experience Hospitality Travel 55

Storyminers

JANUARY 12, 2017

As Artificial Intelligence (AI) meets the Internet of Things (IoT) and Augmented Reality (AI) and Virtual Reality (VR) become more recognizable and useful, customer experiences will get easier for customers. More customers will want more to do (information, entertainment, service, repair, etc.) than ever before.

Customer Experience 68

Customer Experience 2017 2016 Wireless 68

Quadient

JANUARY 21, 2022

Organizations engaging in personalized communications are seeing great results across the entire customer lifecycle; particularly, an increase in engagement. Engagement is crucial in determining the overall policyholder experience and the depth of relationship they have with your brand. . Know your audience.

Insurance 52

Insurance Customer Experience Customer Journey Mapping Customer Centricity 52

Strativity

MAY 25, 2023

To combat this, brands must de-emphasize reliance on these providers and take back their customer relationships. Understand the experience your customers are hungry for. Sample new channels to reach new customers. Cheese Entertainment, FOCUS Brands, Whataburger, 7-Eleven, Keurig, Dr Pepper and other brands.

Brands 52

Brands Loyalty Programs E-support 2022 52

Michelli Experience

MARCH 25, 2016

Living in the information age where there’s YouTube, from which hours are consumed for entertainment, as well as different social media platforms like Facebook and Twitter—everything has evolved to accommodate a more visual and tech-savvy generation. How can people appreciate these innovations if they don’t even know how or when to use them?

Entertainment 45

Entertainment Customer Service Social Media Healthcare 45

Optimove

JULY 29, 2024

This ongoing optimization ensures your marketing efforts stay aligned with evolving customer needs and market dynamics, fostering sustained innovation and growth. Download Now Step #7 – Developed Reusable Capability Blocks : Created independent, modular capabilities for various customer engagement scenarios.

Marketing 52

Marketing Customer Experience Workshop Sports 52

BirdEye

DECEMBER 28, 2024

Start by defining: Your core values form the bedrock of your brand – whether it’s sustainability, family tradition, culinary innovation, or cultural authenticity. These values should resonate through your name choice. Your restaurant’s principles, mission statement, and long-term vision.

Social Media 52

Social Media Culture Advertising Demo 52

Avaya

JUNE 27, 2017

In addition to educating on the future of the guest experience, we’re showing attendees exactly how they can begin reimagining CX possibilities—creating innovative new business outcomes and identifying unique revenue streams—with the right technology strategy. This is a primary focus at Avaya’s booth (#2627) this year.

2017 53

2017 Hospitality Guest Experience Hotels 53

Storyminers

JUNE 3, 2022

As Artificial Intelligence (AI) meets the Internet of Things (IoT) and Augmented Reality (AI) and Virtual Reality (VR) become more recognizable and useful, customer experiences will get easier for customers. More customers will want more to do (information, entertainment, service, repair, etc.) than ever before.

Customer Experience 59

Customer Experience 2016 2017 Wireless 59

SaleMove

JANUARY 24, 2019

Informed, entertaining, enlightening. (In If you’re looking behind you: American Innovations. Three very smart women—journalist Christina Warren, video game developer Brianna Wu and video producer Simone de Rochefort—chat about anything and everything that’s even remotely tech related. Gateway episode: “Rocket 194: iPhone Hypocrisy”.

Entertainment 49

Entertainment Technology Innovation Blog 49

C3Centricity

JUNE 28, 2018

And to do that, effective CMOs play a larger role, taking on additional responsibilities in areas as diverse as internal culture, talent, IT purchasing, and customer engagement. 11 entertainer. However, the most influential CMOs also recognize that their ultimate job is driving business growth. confectionery business to Ferrero.

Marketing 99

Marketing Brands Information ROI 99

CSM Magazine

APRIL 25, 2024

Consistently delivering valuable content that educates, entertains, or informs your audience can help attract new customers and keep existing ones engaged. Building and Maintaining Customer Trust Trust is the foundation of any lasting customer relationship.

Social Media 52

Social Media Multi-Channel Customer Centricity Touchpoint 52