Gainsight

JULY 10, 2023

If you’re looking to enhance your customer engagement model for scale while also optimizing your resources, the tips shared in our recent Grow and Tell webinar provide a strong start. Planning Your Digital CS Roadmap AuditBoard is continuously enhancing its customers’ experience by expanding its scale programs.

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Webinar Roadmap ROI Touchpoint 52

Gainsight

AUGUST 12, 2022

Swerve around roadmap detours to stay on track. Bad products come from bad roadmaps, according to Albuquerque. In a recent blog , he points out that ineffective roadmaps typically start with a solution-first focus on building features, or a shopping list from executives who just want to build something. iHeart Radio.

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Roadmap Sports Metrics Webinar 59

Lithium

AUGUST 3, 2021

Sign up now Influence our roadmap. Webinars & Events Some event areas are limited to Khoros customers only. If you are a customer and unable to access anything, email us at communityhelp@khoros.com, and we’ll help. Upcoming Webinars. Advanced Marketing product webinars Watch now. Available On Demand.

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2021 Webinar Events Download 52

Lithium

JUNE 7, 2022

Resource Round-up | Khoros Roadmap 2022 | Q2 This post outlines "now available" features mentioned for each Khoros product and helpful resources. Webinars & Events Some event areas are limited to Khoros customers only. TikTok Webinar: How to Rock the Tok, Thursday, June 16 Save your spot. If not, we are here to help!

Social Media 10

Social Media Webinar Roadmap Entertainment 10

ClientSuccess

NOVEMBER 22, 2021

Customer marketing programs can be instrumental in supporting Voice of Customer initiatives, in addition to: Usage Data. Customer Engagement. A best practice is for customer marketing to create a separate NPS survey specifically for marketing purposes. eBook: 5 Ways To Surprise & Delight Your Customers.

Marketing 52

Marketing NPS Voice of Customer Social Media 52

Think Customers

MARCH 2, 2023

Workforce reductions are tempting in the face of economic headwinds but technology and customer experience experts urge contact center leaders to take the long view, and resist. Understand the why—and the what Call centers need to examine reasons why customers engage in the first place.

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2023 Contact Center Average Handle Time Roadmap 52

ChurnZero

DECEMBER 21, 2023

To make the right choices, however, you need a deep understanding of what your customers need and expect from you. Here’s the webinar in full. However, the process never stops, so when there’s a customer need that you don’t get to the first time around, come back around and prioritize it the second time.

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Sales Customer Success Webinar Tourism 52

Gainsight

FEBRUARY 29, 2024

Today, the sophistication of Customer Success strategies and supporting technologies are putting through-partner Customer Success to work in entirely new ways. That topic was the focus of Gainsight’s recent webinar with partnership experts Jay McBain from Canalys and Jane Bossert from IBM.

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Customer Success Webinar Roadmap Customers 52

Lithium

DECEMBER 6, 2022

Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Thankfully, Khoros’ customer Airbnb has provided a perfect game plan. Available On-demand.

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Lithium

JANUARY 7, 2021

We also created the new Group Hub, Tools for Crisis Management , that customers and partners can join. This group was created to share content, best practices, and collaborate on ways to handle digital customer engagement during crises like the COVID-19 Coronavirus pandemic. Missed out on our recent Khoros Roadmap Webinar?

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Webinar Roadmap Government 2020 52

Lithium

MARCH 16, 2020

We also created the new Group Hub, Tools for Crisis Management , that customers and partners can join. This group was created to share content, best practices, and collaborate on ways to handle digital customer engagement during crises like the COVID-19 Coronavirus pandemic. Missed out on our recent Khoros Roadmap Webinar?

Webinar 52

Webinar Roadmap Government 2020 52

Gainsight

APRIL 30, 2019

Product analytics provide the insight necessary to evaluate your last roadmap planning session and make informed decisions going forward. MAU and DAU give insight into engagement, adoption, and overall user health. Some companies use the Average Page View count to get an overview of customer engagement. WATCH THE WEBINAR.

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Metrics Net Promoter Score Management NPS 65

Gainsight

DECEMBER 8, 2022

Using Gainsight Journey Orchestrator, Salesforce, Calendly, and group webinars, the company was able to convert its drawn-out and highly personalized onboarding journey into a standardized, templated digital journey. Utilize Zoom for customer engagement upon request with on-the-spot how-tos driven through Loom.

Customer Success 52

Customer Success Roadmap Touchpoint Customers 52

Lithium

JULY 5, 2022

The Khoros Customer Engagement team has been hard at work developing content with a fresh outlook on modern solutions and paths to follow as you continue your journey. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Salesforce Connector 4.3

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Multi-Channel Leadership Roadmap 2022 52

Talkdesk

MARCH 12, 2020

Studio includes pre-built components that enable administrators to simply select and drop in contact center actions, such as a Salesforce data dip which collects context from the customer relationship management (CRM) database and uses that information to inform IVR responses, routing decisions or agent-customer interactions.

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Omnichannel Customer Journey Contact Center Management 60

COPC

OCTOBER 26, 2023

AI is advancing rapidly and will have a revolutionary impact on customer experience. The potential of AI to enhance customer engagement, streamline operations, and foster efficiency is undeniable. This article explores the inner workings of AI assistants, showcasing their ability to provide direct answers to customer inquiries.

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Technology Customer Experience Consulting Insurance 76

Gainsight

JULY 26, 2022

Product experience is a primary driver of customer experience. This product experience imperative was the exact topic of the Catapult webinar with Morgan Redwine from Dealerware. . When your product becomes your most powerful CSM, usage data and customer feedback can easily get shared and actioned by other teams in your organization.

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NPS Webinar Roadmap Customer Success 59

Lithium

OCTOBER 4, 2022

Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Khoros Innovate On-demand + Roadmap Resource Roundup Our latest roadmap aims to help you break down information silos and fragmented systems.

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Think Customers

JUNE 1, 2020

During the TTEC on-demand webinar, “ Contact tracing: Why the road to recovery requires people, process and technology ,” experts from TTEC and Pegasystems shared insights about how government agencies are ramping up contact tracing programs with a technology-enabled, empathetic approach. Speed is the name of the game. to questions?while

Government 52

Government Webinar Roadmap Contact Center 52

Gainsight

FEBRUARY 20, 2019

Product teams can’t do this without a customer-facing counterpart, but they also shouldn’t rely solely on customer success teams to drive adoption. Depending upon your company’s product roadmap, you might be shipping and refining new product updates monthly, weekly, or even daily. Sign up for a demo today. SCHEDULE A DEMO.

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Roadmap Demo Measurement Customer Success 45

Help Scout

SEPTEMBER 18, 2018

From a Product perspective, it’s leaning on Support to be the voice for your prospective customers, identifying “deal breaker” features that result in abandoned trials, to prioritize the product roadmap. If they expressed interest in other webinars, we also send them a list of previously recorded and future webinars.

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Webinar Customer Centricity Sales Roadmap 40

BirdEye

APRIL 25, 2023

It’s a roadmap that outlines your goals, target audience, which social media platforms to use, what kind of social content to create, and how to measure success. Day 24: Share a post about the business’s upcoming events or webinars on Facebook with a link or registration information for people to sign up.

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Social Media Measurement Metrics Brands 93

Gainsight

MARCH 21, 2023

This helps with creating a unified goal instead of separate objectives across Product and CS, and building out a customer engagement roadmap that is cohesive across internal teams. Dive in deeper with Adam Joseph’s upcoming webinar, Being “Nice to Have” is no longer.

ROI 52

ROI 2023 Roadmap Metrics 52

ChurnZero

JANUARY 10, 2020

As Chief Customer Success Officer, Lisa will represent the voice of the Forcepoint customer, working cross-functionally to reimagine how leading cybersecurity companies should engage with their customers. I love Mimecast’s customer-first approach to doing business. Who else would you add to the list? . .

2020 52

2020 Chief Customer Officer Customer Success Leadership 52

SurveySparrow

MARCH 16, 2019

Sendible can manage your client’s social networks, schedule messages, conduct customer engagement and measure ROI from a single dashboard. As part of the partner program, they provide discounts and offers across a range of great products and services, create advisory case studies and host informative partner webinars and live events.

2019 75

2019 Marketing E Commerce Social Media 75

ClientSuccess

OCTOBER 10, 2017

Some metrics that CSMs should pay attention to during this stage include customer engagement numbers, types of content customers are engaging with (which often highlights the features they’re interested in), as well as interest in any marketing materials that deal with the customer success process or roadmap.

Metrics 40

Metrics Customer Success Measurement Roadmap 40

SmartKarrot

SEPTEMBER 3, 2021

Work closely with Axon’s marketing and training teams to conduct regular training webinars and calls. Develop a deep understanding of Axon’s product line and ensure proper implementation in every customer’s environment. Learn and share industry best practices in order to solve customer needs. Manage a group of APS clients.

Customer Success 19

Customer Success Roadmap Document Webinar 19

SmartKarrot

JANUARY 18, 2023

Participate in webinars as a subject matter expert as needed. Coordinate the various departments associated with customer experience management throughout the company, minimizing silos of systems, data, assumptions, hand-offs, performance, and customer touchpoints. Contribute to the creation of training or marketing assets.

Customer Success 19

Customer Success Roadmap Webinar Document 19

ChurnZero

AUGUST 23, 2019

Customer Success) and it is even more critical to build out “Customer Success Operations”. To talk about this newer role and shed some light on the evolution of Customer Success Operations and how it can impact SaaS businesses, we hosted a well-attended webinar earlier this week with Jason Conrad from the Customer Imperative.

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NPS Customer Success Sales Metrics 40

Gainsight

JUNE 10, 2021

To create this targeted experience, it’s important to put together a bespoke program that involves multiple channels like email, webinar, and office hours in a way that’s best suited to your users. Of all the Values, Transparency is one that they find the most critical from customer engagement.

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Metrics Customer Success Customer Journey Measurement 52

SmartKarrot

MARCH 21, 2023

Use your management consulting skills to provide customers with strategic direction on their e-commerce or ad spend management projects as well as assistance in identifying and resolving complicated business problems. Lead a group of customer success managers and make sure they are working towards the same goals.

Customer Success 19

Customer Success E Commerce E-support Consulting 19

SmartKarrot

NOVEMBER 23, 2020

As a Customer Success Manager, you will drive continual product adoption and expansion of the Divvy platform products with medium-sized business cohorts. Monitor customer health, product utilization, & trends in customer spend while using data to drive proactive customer engagement.

Customer Success 10

Customer Success Leadership Roadmap Customers 10

SmartKarrot

MAY 10, 2021

Working on new customer onboardings to map their business needs and design bespoke centered solutions tailored to their use cases and business logic. Collaborate with customers in a highly strategic manner to develop their success roadmap for the first 12 months of adoption and beyond. to increase their utilization features.

Customer Success 10

Customer Success Roadmap ROI Workshop 10

SmartKarrot

DECEMBER 2, 2020

Work closely with Sales and Marketing, and the Support teams to share customer insights on innovations and improvements to the user experience, product capabilities, and features that would enhance customer engagement and inform additional sales opportunities.

Customer Success 10

Customer Success Roadmap Sales Customers 10

SmartKarrot

JUNE 30, 2021

These goals are product objectives that help understand growth and customer satisfaction. Customer data needs to drive customer engagement and improve product adoption. If your data tells you the customer is not happy, you can trigger a custom campaign that will maximize mutual success. Some books include.

Social Media 10

Social Media Roadmap Customer Success Metrics 10

ChurnZero

JULY 2, 2020

To understand the why and how behind putting the customer at the center of your business, we hosted a webinar with two founding team members of customer-first organizations: ChurnZero’s Chief Customer Officer Abby Hammer and inSided’s CEO/Co-Founder Robin van Lieshout. Customer Success Around the Web.

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Customer Centricity Chief Customer Officer Webinar Sports 98

CSM Practice

DECEMBER 4, 2020

Video Title: How to Prove Value to Customers. Host: Irit Eizips , Chief Customer Officer & CEO | CSM Practice. Guest: Chris Singh , SVP Customer Success Management, Customer Engagement & Experience at SAP. Is my customer healthy? Read the full transcript to learn more. The Interview: .

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NPS Customers Customer Success Measurement 69