Experience Investigators by 360Connext
JANUARY 23, 2015
Please join us as we kick off our new webinar series this month. In January, we’ll be examining some basic ideas around social customer care , and what you can do to improve yours. Social Customer Care: Best Practices for Major Engagement. The webinar is completely free and we welcome your feedback and questions.
Experience Investigators by 360Connext
DECEMBER 31, 2014
Also beginning in January, 360Connext is offering monthly webinars on topics you’ve asked us about. Our first one, Social Customer Care, is a topic I’ve presented about for organizations like the Word of Mouth Marketing Association and the Online Marketing Institute. Sign up and leave your competitors in the dust!
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Experience Investigators by 360Connext
MARCH 16, 2015
We’ll be laying it all out on the table and breaking out our magical magnifying glass to find out what the latest tech will really mean for customer experience. Stay tuned as Jeannie plans to revisit the predictions she made last week and gives us the skinny on what all the new tech means for customer experience.
Experience Investigators by 360Connext
MAY 20, 2015
Training, online events and webinars. We help leaders with creating education around customer service, customer communications, social customer care, and delivering on customer experience missions. Now we’re offering free webinars of our own every month! Hey, we’re a virtual company.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
These challenges include the retirement of the baby boomer generation, low unemployment, the recession, and consumer trends that call for proactive customer engagement. In this webinar, contact center expert Colin Taylor will discuss which trends will drive your organization into the future.
Experience Investigators by 360Connext
JUNE 4, 2015
I hosted a webinar last week about digital experience. This is the next step after customer journey maps in some cases, the first case in others. In the webinar, we covered some of the typical issues we uncover during these micromapping exercises and we shared how to approach micromapping. Sign up for the free webinar here!
Totango
FEBRUARY 28, 2020
Creating a strong customer engagement strategy makes sure every interaction delivers that value. At the same time, an effective engagement strategy incorporates much more than 1:1 touchpoints, and considers engagements such as 1:many opportunities, including communities, events, advocacy, and learning.
Speaker: Brian Morin & Helena Chen from SmartAction
In this exclusive webinar, you will learn: One size does not fit all: Tailored Solution vs. All-in-One Platform. Go-live is just the beginning: Best practices to optimize customer engagement. Not all technology is created equal: ASR, NLP, NLU and what it all means. The importance of conversation design expertise & artistry.
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
Transforming customer engagement, Voice of Customer (VoC) insights, and Journey Maps into tangible financial outcomes poses a significant challenge for most organizations. To gain buy-in from the C-Suite and key stakeholders, it’s crucial to illustrate how Experience Management translates into clear, measurable business results.
Speaker: Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC
What are ways leaders engage with team members so the team members better engage with your customers and prospective customers? In this webinar, you will learn: How to improve employee retention while improving quality customer and prospective client interactions through engagement.
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