Customer Expectations Related Topics 
Experience Investigators by 360Connext
DECEMBER 10, 2024
What if you could transform customer dissatisfaction into a golden opportunity for building trust and loyalty? Join me, Jeannie Walters, on this episode of the Experience Action Podcast, where we explore the art of managing customer expectations and strategies for when reality doesn’t quite meet those expectations.
InMoment XI
APRIL 3, 2024
Your brand needs to deliver on all fronts in order to create a memorable experience for these customers. Customer Expectations First of all, customers want and are coming to rely on the digital experience. Let’s get into the details.
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ShepHyken
MARCH 10, 2025
By understanding and improving both products and processes, companies can reduce churn and increase the likelihood of customers recommending the business to others. The rapid changes in technology mean that businesses must continually adapt to meet evolving customer expectations.
eglobalis
DECEMBER 11, 2024
By experimenting with different configurations and user interfaces, Siemens ensures its products are intuitive and meet customer expectations, resulting in higher adoption rates. Managing Customer Expectations Customers may react negatively to changes, especially if they perceive frequent experimentation as disruptive or confusing.
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For the first time, customers prefer digital channels when interacting with a business. With customers expecting faster, more efficient digital interactions, businesses must adapt to stay competitive. Download the State of Digital Customer Experience 2024 and discover the top five digital CX trends for this year and beyond.
eglobalis
FEBRUARY 24, 2025
AI offers powerful real-time data, but its human strategy that ensures alignment with long-term customer success in B2B ecosystems. B2B customer expectations are always evolving. Customers expect empathetic solutions, not rigid, machine-driven responses. Continuous adaptation required.
eglobalis
OCTOBER 14, 2024
While these were once essential for building a basic understanding of CX, they no longer offer the flexibility needed to handle the complexities and continuous evolution of modern businesses and customer expectations. For example, customer expectations in retail differ vastly from those in the healthcare or tech industries.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels.
Advertiser: Vanilla Forums
We uncovered what customers expect from CX, and then turned their attention explicitly to community. The key topics we cover in this report are: What do Customers Expect from CX? Do Customers Perceive Community as a Solution to CX Expectations? To reveal how community can impact business-focused objectives.
Advertiser: Vanilla Forums
Updating and upgrading how you meet customer expectations should be a top priority for any company, and though it might sound like a weighty task, there is an uncomplicated solution: Community. So, we have researched what customers truly want in a customer experience, and how community can serve that.
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The coronavirus outbreak flipped our world – and customer experience strategies – upside down. Two years later, CX pros are still curious about the impact the pandemic has had on customer expectations and how to modify their CX measurement programs accordingly. Do loyalty metrics need to be reassessed?
Speaker: Carrie Melissa Jones Founder, Gather Community Consulting
Mediocre, copycat brand communities that fail to deliver on employee or customer expectations. They simply move ahead with their communities and “iterate” as they go. The results of not performing community member research? But, brands can avoid this.
Advertiser: Vanilla Forums
Rather than assume that branded communities meet the expectations of the consumer, we wanted to figure out the “want behind the want” by asking if customer expectations around CX align with community offerings. This report outlines our surprising findings, including: What customers expect from CX.
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The biggest challenge facing Contact Centers is understanding what customers expect. With today’s ever-changing customer expectations, dynamic market realities, and aggressive competitors, the onus is on organizations to quickly understand where they are successful and where they fall short.
Speaker: Mike Ellis, Vanilla Forums Marketing Manager
Rather than assume that branded communities meet the expectations of the consumer, we wanted to figure out the ‘want behind the want’. Do customer expectations around CX align with Community offerings? Join us to learn: What do Customers Expect from CX? Do customers think community helps meet these objectives?
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