Strativity

FEBRUARY 14, 2017

Global customer experience design and transformation firm focus on customers yields exceptional results. the world’s leading customer experience consultancy, proudly announced today that the firm was named to Consulting Magazine’s 2017 Seven Small Jewels ranking.

2017 40

2017 Consulting Magazine Customer Experience Design 40

Myra Golden

AUGUST 27, 2016

Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for customer service professionals. To be clear, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S.

Magazine 69

Magazine Social Media Customer Service Representative Contact Center 69

Strativity

FEBRUARY 14, 2017

Global customer experience design and transformation firm focus on customers yields exceptional results. the world’s leading customer experience consultancy, proudly announced today that the firm was named to Consulting Magazine’s 2017 Seven Small Jewels ranking.

2017 40

2017 Consulting Magazine Customer Experience Design 40

Myra Golden

AUGUST 27, 2016

Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for customer service professionals. To be clear, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S.

Magazine 69

Magazine Social Media Customer Service Representative Contact Center 69

Strativity

AUGUST 17, 2016

Magazine Unveils 35th Annual List of America’s Fastest-Growing Private Companies—the Inc. is the undisputed leader in customer experience design and transformation . magazine today ranked leading Customer Experience Design and Transformation firm, Strativity Group Inc. Strativity Group Inc.

2012 40

2012 Magazine 2015 2005 40

Strativity

AUGUST 15, 2018

Leading Customer Experience and Design firm Strativity Group recognized on Inc. magazine today ranked leading Customer Experience Design and Cultural Transformation firm, Strativity Group, LLC on its 37 th annual Inc. took home the National Magazine Award for General Excellence in both 2014 and 2012.

Magazine 40

Magazine 2005 2012 2010 40

Myra Golden

JULY 31, 2019

Thanks to the Internet and social media, customers are savvier now than ever before. Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals. In short, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S.

Seminar 55

Seminar Magazine Social Media Customer Care 55

Strativity

AUGUST 28, 2016

is the undisputed leader in customer experience design and transformation. Winners will be profiled in the November/December issue of SmartCEO magazine and celebrated at an awards ceremony on Tuesday, Nov. Strativity Group Inc. Hackensack, NJ (Aug. 29, 2016) — Strativity Group, Inc. 1, 2016 at the Starland Ballroom. “In

Culture 40

Culture Magazine Competitive Advantage 2016 40

Myra Golden

JUNE 2, 2016

Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals. In short, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S. Myra Golden.

Customer Service Training 40

Customer Service Training Workshop Magazine Social Media 40

Myra Golden

JUNE 2, 2016

Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals. In short, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S. Myra Golden.

Customer Service Training 40

Customer Service Training Workshop Magazine Social Media 40

Myra Golden

MARCH 18, 2020

Thanks to the Internet and social media, customers are savvier now than ever before. Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals. In short, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S.

Seminar 52

Seminar E Commerce E-support Magazine 52

Wootric

FEBRUARY 14, 2019

Why we love Blake: She’s a self-described “customer experience futurist”, keynote speaker, author of More Is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences , and host of The Modern Customer Podcast. Bruce Temkin. Melinda Gonzalez.

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

Michelli Experience

FEBRUARY 27, 2018

Since, according to the Institute of Customer Service (ICS), most customer complaints (62%) aren’t about products per se but rather about the way people treat customers during service interactions, investing time and money to, select, train and develop service talent creates a huge opportunity. Investing in service excellence.

Social Media 53

Social Media Magazine Books Consulting 53

Michelli Experience

AUGUST 1, 2017

Whether it is leadership miscalculations or service breakdowns, employees and customers often doubt that leaders and businesses will fulfill promises; particularly if something goes wrong during an interaction. 5 Steps.

Magazine 45

Magazine Leadership 2015 Hotels 45

Michelli Experience

JANUARY 19, 2018

He has also contributed to WSJ Accelerators Blog, Top Sales World Magazine and the Salesforce.com Blog, among others. Previously he was VP of Sales & Marketing at InsightSquared and has been a speaker at many industry conferences, including the American Association of Inside Sales Professionals (AA-ISP).

Engagement 51

Engagement Definition Magazine Measurement 51

Myra Golden

MARCH 27, 2017

When he was around 16 years old, my dad ordered a blueprint from Popular Mechanics magazine for building an airplane, not a model airplane, but a real passenger airplane. When recalling the Big Day, my dad told me that it was that day that he also knew he would own his own plane. How did he build the engine?”

Magazine 58

Magazine Culture Innovation Management 58

Myra Golden

NOVEMBER 15, 2016

Psychology 101: Get a crash course on the psychology of customer anger, so you can use psychology on your customers to stop stubborn customers cold. Find out how to strategically create calm with agitated customers, so you can handle problem customers like a diplomat.

Call Center 76

Call Center Workshop Customers Insurance 76

Myra Golden

NOVEMBER 15, 2016

Psychology 101: Get a crash course on the psychology of customer anger, so you can use psychology on your customers to stop stubborn customers cold. Find out how to strategically create calm with agitated customers, so you can handle problem customers like a diplomat.

Call Center 76

Call Center Workshop Customers Insurance 76

CSM Magazine

SEPTEMBER 13, 2021

Ventrica is a leading European award-winning, outsourced customer management business that delivers omnichannel and multilingual customer service for blue-chip brands, listed at #63 on the 2018 Sunday Times Fast Track 100.

Transportation 52

Transportation Fashion Hospitality Insurance 52

CSM Magazine

APRIL 23, 2021

Brands that want to expand their offer should think strategically about their digital ecosystem; is your tech stack fit to deliver truly category-defining experiences? All three brands have expertly used customer experience design, branding and technology to deepen the relationship they have with customers and win market share.

Brands 52

Brands 2010 Return on Investment 2020 52

CSM Magazine

FEBRUARY 20, 2018

Sharpen’s cloud-native contact center platform helps midsize to enterprise-level companies create perfect customer experiences. Designed for agent productivity and efficiency, Sharpen offers a solution for both customer support and outbound sales teams.

Customer Service 40

Customer Service Contact Center Call Center Customers 40

CSM Magazine

AUGUST 22, 2019

Director, Customer Service and Support, Microsoft. VP, Customer Success, General Electric, GE Digital. Director, Customer Service, PVH Corp. Director Customer Care, Frontier Airlines. VP, Customer Experience Design, AARP. Chief Consultant, Lufthansa Systems.

Customer Service Strategies 40

Customer Service Strategies Customer Service Airlines Chief Customer Officer 40

Beyond Philosophy

FEBRUARY 17, 2015

Given that this means when you are designing an emotionally engaging experience for your Customers, you could consider to have a male and a female version of it, if that is appropriate. When you think about it, this already happens in experiences today. There are magazines that target men and those that target women.

CEM 167

CEM Magazine Blog Leadership 167

Bold360

NOVEMBER 21, 2016

Magazine, Entrepreneur Magazine and Businessweek. “In 2016, there are a few lessons to learn…” That great service recovery that focuses on relationship repair can turn an oops into a powerful opportunity to grow customer advocacy. nickwebbcom.

2016 111

2016 2017 Customer Experience Social Media 111

Bold360

DECEMBER 1, 2016

He’s also the CEO of Boomē, a management consulting firm that specializes in customer experience design and author of a new book, What Customers Cravve , which will be in bookstores worldwide this October. “Organizations make many mistakes when selecting a customer relationship management solution.

Customer Experience 104

Customer Experience Customers Consulting E-support 104