BirdEye

FEBRUARY 6, 2023

Social media and healthcare topics have significantly become intertwined. Across all major social media platforms, wellness, and healthcare topics have overtaken almost all conversations. According to a study by PatientsLikeMe, a growing number of people (11%) turn to social media for reliable healthcare information.

Social Media 19

Social Media Healthcare Marketing Multi-Channel 19

InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. A positive guest experience involves going beyond basic customer service. Guest experiences impact reputation. More on this later.)

Guest Experience 195

Guest Experience Hospitality Hotels Travel 195

BirdEye

MARCH 7, 2023

Research predicts that the number of people using social media will grow to about 5 billion in 2023. This year alone, 300 million more people are set to use social media than the previous year. Table of contents Challenges of managing social media for business Why is social media important for your business?

Social Media 94

Social Media Multi-Channel Metrics Measurement 94

Experience Investigators by 360Connext

NOVEMBER 20, 2014

Companies like Cisco, Novartis, and Estee Lauder, and associations like American Hospital Association, Global Workspace Association, and the Professional Beauty Association are using DoubleDutch at meetings and conferences worldwide. In 2014, Annie was recognized as being one of the 50 most influential CMOs in social media.

Customer Experience 302

Customer Experience Chief Customer Officer Events 2003 302

BirdEye

MARCH 6, 2025

They followed the rulebooklaunched a website, created social media accounts, and ran paid ads. A balanced approachmerging search engine optimization, smart social media accounts, and fresh contentworks best for a long-term footprint. Increase online presence. But visibility alone isnt enough.

Social Media 85

Social Media Multi-Channel Advertising Feedback 85

InMoment XI

SEPTEMBER 25, 2024

Sentiment Analysis : Businesses use NLP to analyze customer feedback, reviews, and social media conversations to determine customer sentiment toward their products, services, or brands. Market Intelligence : NLP can analyze many news articles, blog posts, and social media posts.

Insights 195

Insights Social Media Net Promoter Score Events 195

BirdEye

APRIL 13, 2025

According to the latest data from Statista, Pinterest is now one of the most popular social media platforms in the United Kingdom, boasting over 13 million active users. If you’re in retail or hospitality, you will agree that this data isnt just valuableits essential. What makes this audience especially valuable?

2025 52

2025 E Commerce Social Media Retail 52

BirdEye

DECEMBER 19, 2024

AI-driven customer insights analyze patterns across social media posts, feedback, and user behavior to reveal insights that help digital marketers make better decisions. They needed an automated solution to collect, manage, and leverage guest reviews while maintaining their reputation for exceptional hospitality.

Marketing 52

Marketing Social Media Hospitality ROI 52

InMoment XI

JULY 1, 2024

Organizations should take a closer look at predictive analytics to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. The next step is to take a long view when looking at customer relationships.

Social Media 195

Social Media Healthcare Retail Insights 195

BirdEye

DECEMBER 15, 2023

Have you ever wondered why multi-location businesses have different social media accounts? Our recent webinar, ‘Local social: How to manage social media across locations,’ for Birdeye VIEW 2023, unveils the real-life success story of Valley Veterinary Care’s social media reputation management.

Social Media 59

Social Media Management 2023 Demo 59

BirdEye

SEPTEMBER 26, 2023

Clinics and hospitals can also improve patient experience by streamlining operations by introducing artificial intelligence in repetitive tasks such as generating reports, setting up reminders, and automating payments, to name a few. As a result, admitted patients got a hospital bed 38% more quickly.

Healthcare 111

Healthcare 2023 Hospitality Social Media 111

BirdEye

FEBRUARY 4, 2025

A proactive reputation monitoring strategy helps prevent negative feedback from overshadowing your brand, ensuring trust across social media, review sites, and other digital channels. With Google Alerts and social monitoring , brands gain deeper insights into what customers expectgiving them an edge in optimizing customer experience.

Brands 52

Brands Management Multi-Channel Social Media 52

NetBase

MAY 30, 2019

Such is the lot of hospitality and restaurant brands. Here are some highlights from the NetBase report 2019 Hospitality & Restaurants: 25 Secrets Unlocked by Customer Experience Analytics. Here are the things consumers are most concerned with in each industry: Hospitality. One Super Easy Box to Check.

Hospitality 56

Hospitality Consumers Social Media 2019 56

BirdEye

APRIL 11, 2025

With a strong local SEO strategy, your business becomes easier to find on search engines, social media, and online directoriesexactly where customers begin their search. Good agencies help develop local content marketing strategies tailored to your community, region, and customer base. Watch the Free Demo Now.

2025 52

2025 Multi-Channel Social Media Demo 52

BirdEye

DECEMBER 27, 2024

While some diners rely heavily on Google reviews, others might prefer specialized restaurant review sites or social media platforms for their dining decisions. This makes a multi-platform approach essential for comprehensive online reputation management.

Multi-Channel 52

Multi-Channel Social Media Feedback Guest Experience 52

BirdEye

SEPTEMBER 4, 2024

Though travelers are increasingly turning to online reviews for guidance, this trend presents a double-edged sword for travel and hospitality businesses. Google Travel and hospitality companies with a Google Business Profile (GBP) are a winner because Google is one of the most preferred review sites. Well, don’t be.

Travel 105

Travel Books Hotels Social Media 105

PeopleMetrics

DECEMBER 5, 2017

Your customer experience management (CEM) system is up and running. You are actively listening to your customers and have an impressive 20% survey response rate. All signs point to a successful Voice of Customer (VoC) program. Do your customers know that you’re actually listening to them? That’s great!

Net Promoter Score 117

Net Promoter Score Hospitality CEM Feedback 117

BirdEye

APRIL 1, 2025

Its online reviews , the most powerful and public reflection of your hospitality. This blog explores how hotel owners, general managers, and marketers can master hotel review management in 2025. Heres why responding to online reviews matters in hotel management service: 1. Its time to stop reacting and start leading.

Hotels 52

Hotels 2025 Books Management 52

BirdEye

OCTOBER 31, 2023

Customers today heavily depend on online review sites, public forums, and social media channels when choosing businesses. Here’s a guide on choosing the right reputation management company for your business in 2023, featuring a list of the top 7 reputation management companies.

Management 111

Management Social Media Multi-Channel Automotive 111

BirdEye

SEPTEMBER 8, 2023

It could be on a review site, search engine, social media platform, or listings website. Managing the reputation of your real estate business means listing on these platforms, collecting and managing reviews, and using them to grow your business. Almost every business transaction starts with an online search today.

Management 111

Management Social Media Multi-Channel Demo 111

BirdEye

MARCH 6, 2023

The majority of customers are in industries that are reputation-driven, including dental, healthcare, home and professional services, real estate, property management, retail, hospitality, and automotive. While our customers have been busy growing, we’ve been busy, too.

Healthcare 98

Healthcare Automotive Hospitality Workshop 98

BirdEye

MARCH 3, 2025

These notifications can be delivered across multiple platforms, such as text, email, or social media, improving follow-up care and enabling patients to act quickly on their results. The post 18 patient engagement tools to supercharge your healthcare business appeared first on Birdeye Customer Experience Management.

Healthcare 52

Healthcare Engagement Social Media Financial 52

BirdEye

SEPTEMBER 11, 2023

A satisfied customer writes you positive reviews, generates repeat purchases, and a scope of referral, which helps you build authority in front of other potential customers. Multi-location businesses receive unprecedented customer feedback through social media, surveys, and online reviews.

Feedback 108

Feedback Insights Social Media E-support 108

BirdEye

MARCH 4, 2024

The study also revealed that customers read around two to five reviews before forming an opinion about any business. The hospitality industry also leads in Google search views. Each picture you take here would look stunning on social media, from the food images to the overall setting.

Social Media 111

Social Media Hospitality Guest Experience Feedback 111

BirdEye

MARCH 21, 2024

A recent Birdeye study revealed that nearly 49% of businesses include Twitter marketing in their social media strategy. Social media algorithms are complex, with various factors influencing engagement across platforms. This also works for most hospitality brands. How to find your best time to post on Twitter?

Social Media 59

Social Media Automotive Healthcare Hospitality 59

BirdEye

NOVEMBER 8, 2024

Plus, getting listed often costs nothing but can bring in customers for years. What makes Facebook different is its social aspect. People can easily recommend businesses, leave comments, and interact with brands in real-time, which is especially beneficial for community-driven social media engagement.

Advertising 52

Advertising Connections Hospitality Social Media 52

SurveySensum

JULY 14, 2020

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Kia Abbott – CCXP and Customer Experience Manager at Cape Union Mart Group.

2020 132

2020 Customer Experience Magazine Consulting 132

BirdEye

MARCH 15, 2024

In a recent survey conducted by Birdeye, we discovered that 36% of respondents consider YouTube the most crucial social media platform for establishing their online presence. Restaurants and hospitality Weekdays: Evenings (5:00 PM – 8:00 PM) when viewers plan meals and look for recipe inspiration.

Social Media 69

Social Media Entertainment Insurance Metrics 69

BirdEye

AUGUST 6, 2024

This is a stark reminder that in 2024, your online reputation isn’t just a part of your business—it’s the front line of your customer acquisition strategy. But let’s be honest: keeping up with every review, social media comment, and online mention feels like a full-time job, and it’s simply overwhelming.

Multi-Channel 59

Multi-Channel Management Social Media Healthcare 59

BirdEye

MARCH 20, 2024

Our research also shows that 79% of multi-location businesses post social media content centrally and manage content creation, scheduling, and publishing from the corporate offices. Weekdays are ideal for maximum engagement and reach, while the worst day is Sunday when people are off social media.

Engagement 64

Engagement Social Media Multi-Channel Healthcare 64

BirdEye

AUGUST 12, 2024

Customer Messaging : Utilize a unified messaging inbox to communicate with customers through text, email, web chat, and social media, ensuring all interactions are tracked and managed efficiently. Data integration : Connect business data with online directories, social media platforms, and review sites.

Social Media 59

Social Media Multi-Channel Automotive Demo 59

BirdEye

JUNE 5, 2024

Doctor-patient communication is no longer confined to the hospital walls. Now, the digital experience is a key part of healthcare too. There could be various customer-facing teams in a healthcare organization for handling billing, appointment scheduling, and medical diagnosis or treatment. Watch a free demo to learn more.

Healthcare 59

Healthcare Multi-Channel Hospitality Insurance 59

SurveySensum

DECEMBER 18, 2024

Compare Scores By Channels NPS surveys are sent through diverse channels like email, social media, mobile apps, SMS, and so on. For example, NPS email surveys usually get high responses since customers find them to be non-intrusive. The survey response is bound to vary due to various factors. points globally during the pandemic.

Net Promoter Score 52

Net Promoter Score NPS Insurance Metrics 52

BirdEye

SEPTEMBER 27, 2021

In contrast, business services, education, and hospitality have a better chance of getting a response if they text in the evening – from 6pm to midnight. In your texts, you can send your customers to review sites, social media profiles, and your business website. The truth is it depends on your business.

Marketing 98

Marketing Connections Hospitality Communication 98

BirdEye

OCTOBER 27, 2020

Identifies potential promoters: When a customer answers with a “9” or a “10”, you will immediately know that they are highly likely to promote your brand. You can then reach out to these customers and ask if they’d be willing to refer your business to friends and social media followers. Use reviews and surveys together.

Net Promoter Score 98

Net Promoter Score Metrics Measurement NPS 98

CSM Magazine

SEPTEMBER 12, 2024

Customer service skills are in demand in many industries. From the hospitality industry to e-commerce or insurance, etc. Working in customer service allows students to gain invaluable experience in: problem solving, conflict management, developing communication skills. From retail to technology companies.

Customer Service 52

Customer Service E Commerce Customer Service Representative E-support 52

BirdEye

AUGUST 10, 2022

It helps businesses to manage their listing information and get discovered on the most popular search engine in the world. Facebook is the largest social media platform with over two billion monthly users. You can claim your business listing on Facebook to help potential customers find you.

Travel 98

Travel Hotels Hospitality Social Media 98