BirdEye

AUGUST 28, 2023

Having a social media profile is one thing, but successfully implementing a strong social media management strategy is a different story for a business. And that’s even more true in a market that experiences rapid growth and constant change. Table of contents What is a social media profile?

Social Media 52

Social Media Entertainment Multi-Channel 2023 52

Lumoa

AUGUST 23, 2021

New ways of interacting with customers A recent study from CMO found that 84% of companies were using social media for brand building and more than 54% have used it for customer retention. Embrace the rise of messaging apps One way might be to incorporate texting into your communication channels.

Customer Experience 94

Customer Experience Social Media 2020 Customers 94

BirdEye

NOVEMBER 28, 2023

Informed strategy: Customer feedback can be your roadmap to getting better. You can tweak your products or services to hit the mark when you know your customers’ likes and dislikes. The reputation management industry is like your go-to expert for making the most of your online presence.

Management 59

Management E Commerce Healthcare Hospitality 59

InMoment XI

DECEMBER 7, 2023

Customer-centric companies are 60% more profitable than companies that don’t focus on customers. As your organization starts your customer experience management efforts, you need to consider how to measure it. This is scored on a numeric scale. This is where InMoment comes in.

Metrics 260

Metrics Net Promoter Score Measurement Customer Experience 260

BirdEye

OCTOBER 17, 2023

This blog provides a comprehensive overview of a panel discussion that delves into how AI takes the busy work out of brand building and how Birdeye Social, with its amazing AI capabilities, makes managing the social media of multi-location businesses easy. Can you start us off with why Birdeye created Social?

Brands 59

Brands Social Media Multi-Channel Demo 59

Thematic

JUNE 4, 2024

Collecting and analyzing customer feedback is essential to identify these friction points. A multi-pronged approach is crucial for gathering a complete picture. Step 1: Start with direct customer feedback. Carefully analyze verbatim complaints in reviews, support transcripts, and social media mentions.

Customer Experience 62

Customer Experience Multi-Channel 2023 Feedback 62

SurveySensum

JULY 14, 2020

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Nandkishor Tripathi – Global Head of Customer Experience at SurveySensum.

2020 132

2020 Customer Experience Magazine Consulting 132