BirdEye

DECEMBER 30, 2022

As a social media manager, your success hinges on how well you can engage with and grow your audience. Figuring out the best time to post content on each social media platform can make or break your campaigns. Table of contents When is the best time to post on social media in general? Try A/B testing.

Social Media 98

Social Media B2C Healthcare B2B 98

BirdEye

DECEMBER 21, 2022

Social media is an ever-changing landscape where trends rise and fall every day. If you aren’t keeping a close eye on the latest social media trends, you might be left guessing while your follower count decreases. Take the initiative to develop a social media campaign for TikTok. billion users by 2023.

Social Media 97

Social Media 2023 2022 2026 97

InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. Guest experiences impact reputation. Positive experiences build a favorable reputation, while negative experiences can harm it.

Guest Experience 195

Guest Experience Hospitality Hotels Travel 195

BirdEye

MARCH 27, 2025

A good caption can stop the scroll, spark engagement, and make your content more shareablewhether youre posting a dance video, a funny moment, or a travel clip. How to turn on captions on TikTok Conclusion Frequently asked questions on TikTok captions How Birdeye Social AI can help with social media management What is a TikTok caption?

Social Media 52

Social Media Travel Automotive Healthcare 52

NetBase

AUGUST 5, 2020

The global travel industry is testing the waters very carefully as it plans ahead for crisis recovery. And monitoring consumer behaviors and emerging trends will show them when and where to start promoting destination travel again. 0% of traveling consumers felt assured by safety measures at the airport. Or so people hope.

Travel 98

Travel Social Media Hotels Airlines 98

BirdEye

MARCH 27, 2025

A good caption can stop the scroll, spark engagement, and make your content more shareablewhether youre posting a dance video, a funny moment, or a travel clip. How to turn on captions on TikTok Conclusion Frequently asked questions on TikTok captions How Birdeye Social AI can help with social media management What is a TikTok caption?

Social Media 52

Social Media Travel Automotive Healthcare 52

Thematic

FEBRUARY 24, 2025

Customer reviews – Monitor online reviews to track trends in customer sentiment. Live chat and support interactions – Collect real-time feedback from customer service exchanges. Social media listening – Analyze comments, mentions, and discussions about your brand.

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

InMoment XI

SEPTEMBER 25, 2024

Sentiment Analysis : Businesses use NLP to analyze customer feedback, reviews, and social media conversations to determine customer sentiment toward their products, services, or brands. Market Intelligence : NLP can analyze many news articles, blog posts, and social media posts.

Insights 195

Insights Social Media Net Promoter Score Events 195

BirdEye

MARCH 27, 2025

Yet many businesses overlook this step and choose usernames that are hard to remember, unsearchable on social media platforms, or dont align with their brand identity. Read this blog further to explore how to craft yours and unlock 150+ Instagram username ideas customized for your industry with branding tips.

Brands 52

Brands Social Media Automotive Healthcare 52

Beyond Philosophy

NOVEMBER 4, 2014

Some trains in England have lavender pumped into the carriages to create a calming travel experience. One Business-to-Business client talked to us about the smell of the engines they sell and how many Customers like that. Disney uses Popcorn and other smells to attract people to their services.

Retail 148

Retail Net Promoter Score Customer Experience CEM 148

BirdEye

FEBRUARY 5, 2025

How does reposting on Instagram improves your social media reputation? Best practices for reposting on Instagram strategically Frequently asked questions on how to repost on Instagram Streamline your Instagram’s reposting strategy with Birdeye Social AI How to repost on Instagram? Can we feature it on our page?

Social Media 52

Social Media Brand Values Brands Engagement 52

BirdEye

MARCH 3, 2023

Table of contents Importance of social media for businesses Top business features on Facebook Why you need a Facebook Business Page Is a personal Facebook account required to create a Business Page? billion people used social media in 2021 , and it’s projected to reach 6 billion by 2027. Statista estimates that 4.26

Social Media 98

Social Media 2027 2021 Advertising 98

BirdEye

SEPTEMBER 12, 2022

You can find them on review websites, social media, and online directories. Customers can use reviews to share their experiences with a particular business. This can include anything from the quality of the product to the level of customer service. What are online business reviews? Trip Advisor.

Social Media 98

Social Media Travel Hotels Advertising 98

NetBase

JUNE 11, 2020

Travel will look very different in the coming months and Easyjet is taking a proactive approach to getting out ahead of these changes. They seek to accommodate even the youngest of travelers by offering comic book inspired face coverings to make wearing masks a little less intimidating. The New Face of Travel. Let’s take a look!

Travel 60

Travel Airlines Consumers Hotels 60

BirdEye

APRIL 24, 2023

Digital marketing is a powerful way to connect with your customers and grow sales. From the exciting growth of social media to the importance of data analytics and artificial intelligence (AI), today’s digital landscape presents an abundance of opportunities for marketers to connect with customers like never before.

Marketing 93

Marketing Social Media B2C Advertising 93

Beyond Philosophy

DECEMBER 23, 2014

The article quotes travelers still smarting with the sting of disappointment from their unfulfilled vacation expectations. Reading these comments, I thought, “The Customers are feeling disappointed due to the way that their expectations have been set.”.

CEM 98

CEM Books Social Media Customer Centricity 98

BirdEye

MARCH 27, 2025

Heres how Pepsi acted : The company swiftly launched a media campaign to demonstrate its quality control processes and prove that individuals had planted the syringes, which were not part of the manufacturing process. By using Birdeye, brands can turn challenges into opportunities for growth and show their commitment to customer satisfaction.

Brands 52

Brands Management Airlines Poor Customer Service 52

BirdEye

MAY 10, 2023

Create SEO optimized blog articles, social media posts, infographics, and videos. Social media marketing With 54% of social media users reporting they use social networks to research brands and products, businesses should seek ways to leverage this opportunity.

Marketing 98

Marketing Social Media Advertising Reference 98

BirdEye

APRIL 1, 2025

Heres why managing reviews effectively is crucial for your hotels growth, visibility, and long-term success: 1. Guest reviews influence booking decisions Modern travelers approach hotel bookings with the same diligence as major purchasesthey read reviews, compare options, and base decisions on peer feedback. Watch a demo now.

Hotels 52

Hotels 2025 Books Management 52

BirdEye

MAY 3, 2023

Common examples of B2B marketing channels are Search Engine Optimization (SEO), Pay-Per-Click (PPC) advertising, content marketing, B2B online communities and select social media platforms, email marketing, and webinars. Explore this curated list of top marketing channels to drive the best results for your business.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

Win the Customer

FEBRUARY 23, 2018

Instead of addressing the issue as a serious event, Reese’s decided to create a campaign surrounding the idea of ‘tree shaming’ and #AllTreesAreBeautiful , which ended up gaining traction on social media and turned the disaster into a funny concept for fans to engage with. Admit Quickly And Redeem.

2015 99

2015 Social Media 2016 Travel 99

BirdEye

DECEMBER 30, 2023

With a vast audience of nearly 240 million daily active users, Twitter – currently called ‘X’ – has become a rich platform for brand exposure and customer interaction. Ace social media marketing with Birdeye Generate social posts in minutes, monitor engagement, and manage social across locations – from a single dashboard.

Social Media 111

Social Media Advertising E Commerce Tourism 111

BirdEye

JUNE 21, 2023

They offer travelers the chance to stay at homes with a variety of amenities. Instead, they hold property owners accountable for improving the guest experience. Wendy’s continuously analyzes the competition’s social media posts to burn them with their own tweets. The truth is social media done right is an investment.

Social Media 98

Social Media Hotels Competitive Advantage Marketing 98

BirdEye

JULY 3, 2023

The affiliate marketer refers their audience to a product or service by sharing it through social media , a website, or a blog post. Using an unattached affiliate marketing model may make sense if the affiliate has a large following which can lead users to your site or social media. That’s a whole lot of scrolling.

Sales 98

Sales Marketing Social Media Blog 98

BirdEye

SEPTEMBER 8, 2023

Just as a city’s image is shaped by the perceptions of its residents and travelers, a financial institution’s reputation is formed by the opinions and experiences shared by its customers. More than 100,000 businesses trust us to delight their customer experience. You might be the next.

Financial 105

Financial Management Social Media Banking 105

ProProfs Chat

OCTOBER 25, 2021

Share your survey via email , social media, website, link, offline, and more. Share surveys via customized links, QR code, email, social media, website embedding, and so on. InMoment is a comprehensive voice of the customer tool. Pricing: Custom pricing. (c) Forever free plan. response/month.

Feedback 98

Feedback 2022 Net Promoter Score Social Media 98

BirdEye

NOVEMBER 15, 2023

But what happens when those words travel at the speed of the internet? Online reviews have the power to transform customer perceptions on a massive scale. billion monthly active users, so maintaining an active presence on this popular social media platform is vital for any retail business looking to enhance visibility and build trust.

Retail 111

Retail Brands E Commerce Demo 111

BirdEye

MAY 12, 2023

In this referral code example, the company used a simple referral strategy that incentivized customers in credits for each referral. Referrers would receive a $40 travel credit when new members sign up on Airbnb. PURLs are essentially custom referral codes that have the customer’s name or their social media handle in them.

2023 98

2023 Apparel Reference Social Media 98

BirdEye

MARCH 18, 2025

Heres who qualifies: Brick-and-mortar businesses Shops, restaurants, and offices with a physical location where customers can visit during business hours. Service area businesses (SABs) Businesses that travel to customers, like plumbers or home cleaners, without a public-facing storefront.

2025 59

2025 2024 Document E Commerce 59

NetBase

MAY 29, 2020

The travel industry has taken one of the biggest hits since the pandemic struck, leaving many to wonder if and when it will get back to what we once knew. But with this travel pause comes trouble for the travel industry. Now, what does this look like from a social media monitoring perspective ?

Marketing 64

Marketing Travel Social Media Consumers 64

NetBase

APRIL 8, 2020

In fact, if you look at the overall sentiment and conversation happening around travel and Spring Break just before the pandemic broke, you’ll see that it was overwhelmingly positive. A quick search for “brunch” on social media will lead you to pages upon pages of posts of people sharing their experiences with lavish brunch dining.

Social Media 98

Social Media Healthcare Entertainment Travel 98

BirdEye

NOVEMBER 9, 2023

They allow users to share their experiences and find suggestions that meet their needs. Customers can leave reviews on your business page, which are prominently displayed for others to see. This visibility can greatly influence clients who rely on social media to research local businesses before making any commitments.

Insurance 111

Insurance 2023 Financial Feedback 111

BirdEye

MARCH 29, 2024

If you manage social media accounts, you know that keeping up with Instagram’s ever-changing algorithm can be challenging. Related read : How to use social media engagement for leads 3. Experts recommend considering the Instagram collaboration feature to expand your reach and attract more followers.

Social Media 59

Social Media Innovation Brands Engagement 59

BirdEye

AUGUST 10, 2022

It helps businesses to manage their listing information and get discovered on the most popular search engine in the world. Facebook is the largest social media platform with over two billion monthly users. You can claim your business listing on Facebook to help potential customers find you.

Travel 98

Travel Hotels Hospitality Social Media 98

BirdEye

NOVEMBER 8, 2024

Plus, getting listed often costs nothing but can bring in customers for years. What makes Facebook different is its social aspect. People can easily recommend businesses, leave comments, and interact with brands in real-time, which is especially beneficial for community-driven social media engagement.

Advertising 52

Advertising Connections Hospitality Social Media 52

BirdEye

NOVEMBER 8, 2023

Travel review sites to onboard new customers For a business in the hospitality or tourism industry, getting listed in these top travel review sites is a must because, apart from building your reputation in a global diaspora, these are storytelling platforms where travelers share unique experiences and narratives with the travel community.

Travel 59

Travel Hotels Social Media Advertising 59

SurveySensum

JULY 14, 2020

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Kia Abbott – CCXP and Customer Experience Manager at Cape Union Mart Group.

2020 132

2020 Customer Experience Magazine Consulting 132