ClearAction

OCTOBER 2, 2017

Customer Experience Professionals’ Essential Toolkit optimizecx. Customer experience tools are just as important to success as a carpenter’s tools are. Likewise, customer experience professionals need to master basic customer experience tools to get the job done.

Customer Experience Professionals 78

Customer Experience Professionals Customer Experience Customer Journey Mapping Presentation 78

Experience Investigators by 360Connext

JULY 24, 2015

Thanks to a gathering of some Chicago Customer Experience Professional Association members and guests recently, my brain swirled with what could be next for customer experience. Happy to have #CX pros in the house to hear @jeanniecw speak during @CXPA_Assoc ‘s Chicago meetup event!

Net Promoter Score 234

Net Promoter Score Metrics Effort Score 2015 234

Customer Bliss

OCTOBER 7, 2014

Today is a great day for customer experience professionals around the world, as we celebrate and support the work of driving customer driven growth. Please go to CX DAY for a complete calendar of events. Take advantage of a host of offerings: Online events. Local networking events around the world.

Customer Experience 149

Customer Experience Customer Experience Professionals Events Customers 149

CX Accelerator

DECEMBER 22, 2022

To equip, encourage, and connect Customer Experience professionals at every stage in their journey. This includes mentorship, equipping events, cohorts, on-demand learning paths and much more. The Chief Experience Amplifier is focused amplifying our mission to the right audiences. And the exciting part?

Brands 36

Brands 2023 Leadership Events 36

ijgolding

OCTOBER 6, 2014

Join thousands of CX Professionals all over the world in marking the significance of Customer Experience in our lives today! You can find out about physical and online events throughout the 7th October here. I cheer myself up by going back to the café and writing my weekly blog post.

Customer Experience Professionals 80

Customer Experience Professionals Workshop 2014 Customer Experience 80

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

ShepHyken

JULY 8, 2019

10 Best Things about Customer Contact Week 2019! Wakabayashi) Wow sums the event up in a single word. My Comment: One of the largest, if not the largest, gathering of customer care professionals happened just over a week ago in Las Vegas. 100 Of The Most Customer-Centric Companies by Blake Morgan.

2019 122

2019 Article Customer Service Social Media 122

InMoment XI

OCTOBER 3, 2012

I recently spent an evening with a group of industry vets at a Customer Experience Professionals Association (CXPA) local networking event in Boston. Several of them described a new major challenge: stakeholders coming out of the woodwork to disrupt programs midstream with uninformed and unhelpful ideas.

Customer Experience Professionals 150

Customer Experience Professionals Reference Events Article 150

InMoment XI

OCTOBER 3, 2012

I recently spent an evening with a group of industry vets at a Customer Experience Professionals Association (CXPA) local networking event in Boston. Several of them described a new major challenge: stakeholders coming out of the woodwork to disrupt programs midstream with uninformed and unhelpful ideas.

Customer Experience Professionals 150

Customer Experience Professionals Reference Events Article 150

InMoment XI

OCTOBER 3, 2012

I recently spent an evening with a group of industry vets at a Customer Experience Professionals Association (CXPA) local networking event in Boston. Several of them described a new major challenge: stakeholders coming out of the woodwork to disrupt programs midstream with uninformed and unhelpful ideas.

Customer Experience Professionals 150

Customer Experience Professionals Reference Events Article 150

ijgolding

OCTOBER 1, 2017

As per my preference, I was fortunate enough to be on the panel of judges determining who the UK Customer Experience Professional of the Year should be. As someone who has championed Customer Experience (CX) as a profession for quite some time, it always feels apt that this is the category I should be overseeing.

Customer Experience Professionals 63

Customer Experience Professionals Customer Experience Books Customers 63

Experience Matters

OCTOBER 7, 2015

Yesterday was a great day, as Temkin Group joined customer experience professionals around the world in celebrating Customer Experience Day 2015. Since Temkin Group labelled 2015 as the Year of the Employee for customer experience, we carried that theme into our CX Day 2015 activities.

2015 121

2015 Customer Experience Webinar 2016 121

Kerry Bodine

JANUARY 13, 2016

I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals. Am I missing an upcoming event? Professional Associations.

Events 48

Events CEM 2016 Customer Experience Professionals 48

Kerry Bodine

JANUARY 4, 2017

I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals. Am I missing an upcoming event? Professional Associations.

Events 48

Events CEM 2017 Chief Customer Officer 48

ReviewTrackers

MAY 8, 2017

To help your leaders and managers in your organization become CX experts, we compiled a list of customer experience conferences and events to attend this 2017. Customer Experience Conferences and Events. 20:20 Customer Experience Summit. When: July 4 to 5, 2017. Where: London, UK.

2017 50

2017 Events Customer Experience Customer Journey Mapping 50

Experience Matters

DECEMBER 18, 2014

I wrote this POST for the Customer Experience Professionals Association (CXPA) blog , but decided to also post it here because it’s an important message for all CX Professionals… As 2014 comes to an end, it’s a great time to reflect on where the CXPA is at in its evolution.

2015 106

2015 2011 Customer Experience Professionals 2014 106

ijgolding

SEPTEMBER 29, 2015

The 2015 UK Customer Experience Awards was a HUGE event. Every year, the producers of the event, Awards International, have to try to find a bigger and better location to host the ceremony. In fact, two of the finalists were so incredible, this year saw them both crowned UK Customer Experience Professional of the Year.

2015 104

2015 Customer Experience Customer Experience Professionals 2011 104

Customer Bliss

MARCH 30, 2017

A look inside the Wendy’s customer experience lab outside of Columbus, OH. When Wendy’s did their customer experience lab, they staffed it with engineers, customer experience professionals, and user experience professionals. There is also this idea of “event thinking.”

Customer Experience 195

Customer Experience Banking Net Promoter Score Call Center 195

Customers That Stick

OCTOBER 6, 2014

CX Day is created by the Customer Experience Professional’s Association (CXPA), to which I belong. In this second year of the event, the CXPA has taken it to a new level with a variety of activities that provide ways for almost anyone to participate. Some of the highlights are as follows: 26 Local Networking Events.

2014 123

2014 Events Webinar Customer Experience Professionals 123

Experience Investigators by 360Connext

SEPTEMBER 17, 2019

CX Day is a day all about learning, sharing, and celebrating with the Customer Experience community. Free events include webinars, panel discussions, and all kinds of global learning opportunities throughout the day. The first wave of customer experience professionals have had to create our own paths.

2019 146

2019 Social Media Webinar Events 146

Hallmark Business Connections

JULY 27, 2021

Test the Waters: Try Life Event Marketing. Life event marketing can be described as “connecting with a customer on a personal and emotional level—particularly during a unique life moment—in order to trigger a response that results in higher company profits and customer loyalty.” Incorporate social media.

Marketing 98

Marketing Events Social Media 2021 98

Customer Bliss

JUNE 20, 2017

Jackie outlines her road map and actions for re-imagining and reinventing the x-ray or imaging experience that has driven profits, customer admiration and employee joy in their work. Jackie is a senior global marketer and customer experience professional with 15+ years experience in the luxury travel and hospitality industry.

Innovation 200

Innovation Healthcare Customer Experience Net Promoter Score 200

Totango

MARCH 8, 2022

CS in Focus is a CS community for CS professionals hosted on Slack. Participants can learn, collaborate, view exclusive content, and receive announcements about upcoming events and news. Participants can ask questions of the community, connect with peers or submit events for possible promotion. Leveraging Customer Success.

2022 122

2022 Customer Success White Paper Seminar 122

Experience Investigators by 360Connext

MARCH 15, 2018

I recently spoke in Kansas City and was invited to visit the iconic Hallmark Headquarters, thanks to Rhonda Basler , a friend from the Customer Experience Professionals Association. Don’t just zero in on sales-focused events in your customer’s journey. Human connections make a huge difference in B2B.

Connections 160

Connections B2B Fashion Touchpoint 160

Experience Investigators by 360Connext

NOVEMBER 12, 2019

You, your brand, your org structure and your customers are most likely facing many of the same CX challenges as your competitors. I recently attended the SAP Customer Experience Live event in Munich, Germany. As those who are observing and responding to customers, we must realize and overcome our own bias.

Brands 160

Brands Technology Customer Experience Professionals Connections 160

Forrester

SEPTEMBER 29, 2014

There''s something extra cool about a brand that''s been around since 1864, and yet runs neck-and-neck with Amazon in our UK customer experience rankings.

Multi-Channel 99

Multi-Channel Customer Experience 2014 Retail 99

Experience Matters

MAY 6, 2015

My tenure as Chair of the Customer Experience Professionals Association (CXPA.org) is over, but my passion for the association has never been stronger. Lawyers have the Bar Association, doctors have the Medical Association, so why shouldn’t the growing number of CX professionals have their own association?

2011 102

2011 2010 Customer Experience Professionals Government 102

Experience Investigators by 360Connext

APRIL 6, 2017

We have an amazing local Customer Experience Professionals Association (CXPA) event coming up! Have questions about the event, becoming a CXPA member, or all things CX? Meet the Author (and me!). Join us for cocktails, snacks, and networking. Are you in town April 19th? We’d love to meet you.

Culture 88

Culture Books Events Customer Experience Professionals 88

Talkdesk

JANUARY 15, 2020

Are you keen on taking the reality of customer support to the next level? With more than 3,000 customer experience professionals and decision-maker attendees, Opentalk 2020 is the CX event of the year with the presence of industry innovators, thought leaders and customer service professionals from a wide range of industries.

2020 86

2020 Contact Center Customer Experience Professionals Innovation 86

Experience Matters

MAY 10, 2018

This week I gave a keynote at the Customer Experience Professional Association (CXPA) Insight Exchange in New Orleans. As alway, it was a great event; there’s almost nothing better than a group of enthusiastic CX professionals!

Presentation 97

Presentation 2011 Customer Experience Professionals Events 97

TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd. Jeanne Bliss, Founder and CEO at Customer Bliss. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

GetFeedback

JULY 19, 2019

Be sure you are leveraging text analytics and tools available to you to look for patterns, stay updated on critical complaints and find those wonderful examples of your customer’s voice to share with others in your organization. Your customers are talking about you on social media, in user groups, and at events.

Net Promoter Score 230

Net Promoter Score NPS Customer Journey Mapping Feedback 230

Experience Investigators by 360Connext

OCTOBER 1, 2019

Customer experience professionals, enthusiasts and change agents around the world are celebrating today. CX Day is all about celebrating our success, learning from our amazing community, and looking to the future of customer experience. Happy CX Day 2019! Just in case you’re in Chicago….

2019 137

2019 Webinar Customer Centricity Culture 137

Alida

AUGUST 19, 2016

Why people like the things they do has baffled marketers, product managers and customer experience professionals for ages. If you know what makes people tick, you’re one step closer to delivering products, services and experiences that customers will love.

2016 124

2016 Books Government Consumers 124

Experience Investigators by 360Connext

MAY 17, 2018

The Customer Experience Professionals Association (CXPA) 2018 Insight Exchange offered CX experts and professionals of all kinds, various titles and comfort levels a few days to learn, connect and get inspired. But per usual, I was learning from and with my peers. But per usual, I was learning from and with my peers.

Leadership 161

Leadership 2018 Culture Customer Experience Professionals 161

Chattermill

JULY 15, 2018

The Best Customer Experience (CX) Events You Can Still Go To This Year. Customer Experience. The best customer experience events you can still go to in 2018. Top CX Events You Can Still Go To This Year. Customer Experience Innovation & Tech Fest. Conferences.

Events 40

Events Customer Experience 2018 B2B 40

iPerceptions

FEBRUARY 12, 2016

There's no shortage of customer experience focused conferences and in 2016 it is going to be no different. These events offer boundless opportunities for networking, discovery and communication.

2016 81

2016 Customer Experience Customer Experience Professionals Events 81