Bill Quiseng

JANUARY 16, 2017

Using the entertainment analogy of “onstage” and “offstage”, cast members are constantly reminded the importance of recognizing they are “onstage” every time they step into a guest area. Just about everything is carefully planned, managed and orchestrated to ensure a positive guest experience.

Entertainment 83

Entertainment Guest Experience Hotels Culture 83

Avaya

MARCH 13, 2017

From international chains to cruise lines to boutique inns and B&Bs, the hospitality industry has hundreds of millions of individuals checking in, checking out and expecting next-generation guest experiences in between—so front office operations are crucial for growth and continuity.

Hospitality 56

Hospitality Innovation Hotels Guest Experience 56

BirdEye

JANUARY 24, 2025

Hotels can create short, entertaining videos featuring property tours, quirky behind-the-scenes moments, or trending challenges to capture the attention of active users. Showcase guest reviews to build trust with user-generated content. Use video storytelling to share guest experiences and emotional narratives.

Social Media 52

Social Media Hotels Marketing Travel 52

Avaya

JUNE 27, 2017

Technology is no longer part of the guest experience; it is the guest experience. Today, 40% of guests now regularly use hotel mobile apps. Overall, two-thirds say they have a better hotel experience when brands leverage the latest technologies. And 67% would sign up for location-based coupons and alerts.

2017 53

2017 Hospitality Guest Experience Hotels 53

CSM Magazine

SEPTEMBER 28, 2016

In the quest to improve the customer experience and customer loyalty, it is helpful to consider the ‘cultural habits’ of successful service organizations, such as: Disney, Apple, Southwest Airlines, Wegmans, Nordstrom, and Amazon. ” That is true in customer focused companies and not in others.

Customer Focused 96

Customer Focused Airlines Culture E-support 96

Magellan Solutions

JUNE 10, 2021

We work with you to create the ultimate guest experiences. We want to ensure an exceptional customer experience. Entertainment. The entertainment industry does not follow 9-5 business hours. Even to call center solutions for large hotels. Our virtual receptionists are on call to support your dining services.

Hotels 52

Hotels Entertainment Hospitality Call Center 52

CSM Magazine

AUGUST 26, 2019

The concierge aims to provide the very best customer experience for all guests. You can also complement the event with their unique Spa Break experience that pampers attendees with a 15-minute shoulder massage done by professional Bali spa therapists thus easing tension and reviving senses. Romantic dining.

Events 40

Events Entertainment Guest Experience Hotels 40

Alida

OCTOBER 27, 2017

Before acquiring the Marvel and Star Wars universes, Walt Disney had established a long history of obsessing about great guest experiences, so a focus on its bricks-and-mortar presence is nothing new to the entertainment company. Why do customers come to your store? Make it magical.

Retail 154

Retail E Commerce E-support Entertainment 154

CSM Magazine

MAY 12, 2022

Since living accommodations take a large portion of a travel budget, consumers try to find ways to save so they have more money to spend on activities, food, and other sources of entertainment. How do you make your vacation rental stand out and enhance your guests’ experiences?

Customer Experience 52

Customer Experience Travel Entertainment Guest Experience 52

Qualtrics

FEBRUARY 16, 2021

The guest experience could be the difference between whether a guest returns or not. Explore the ways that organizations can use guest experience as a key factor of their success. What is guest experience? The guest experience is the cumulative effect of every interaction your guests have with you.

Guest Experience 49

Guest Experience 2021 Hotels Hospitality 49

BirdEye

FEBRUARY 20, 2025

Known for its location-based check-ins, it provides customer reviews and insights based on visits. Tourists and locals trust Foursquare for honest, location-specific reviews, particularly for dining and entertainment. Its trusted for honest, detailed customer experiences, especially in metropolitan areas.

Insurance 94

Insurance Automotive Healthcare Hospitality 94