Customer Focused, Customer Service Strategies and Workshop

Brand Slogans as CX Promises: How to Build Lasting Customer Loyalty

ShepHyken

NOVEMBER 26, 2024

While Enterprise has been picking up its customers since the early 1970s, it officially trademarked the slogan in 1994. Costco: “Satisfaction Guaranteed” – If you’re a Costco member, you most likely have experienced its stellar customer service and liberal, customer-focused return policy.

Brands

Brands Loyalty Workshop Customer Service Training

Let’s Play 20 Customer Experience (CX) Questions – Part One

ShepHyken

DECEMBER 24, 2024

EVERY interaction your customers experience. Based on the experiences customers have with the best customer-focused brands, they continue to get smarter about CX and will demand more from you. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Experience

Customer Experience 2025 Sports Workshop

This Halloween, 10 Ways to Scare Your Competition and Steal Their Customers

ShepHyken

OCTOBER 29, 2024

Always Available – Even with AI and digital support as good as they are today, customers may still want to talk to a human. Empowered Employees – Customers want to work with employees who can make good customer-focused decisions and don’t have to ask a manager whenever there is a unique or special request.

Workshop

Workshop Loyalty Programs Customer Service Training Customer Service

How to Learn About Your Customers’ Complaints – Even When They Don’t Tell You

ShepHyken

MARCH 4, 2025

If customers are frustrated by your competitions complicated return policies, make sure you arent guilty of the same. Share insights with your team and use them to stay customer-focused and ahead of your competition. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Workshop

Workshop Feedback Customer Service Training B2B

Don’t Make a Mythstake: Ten Business Myths You Can’t Believe

ShepHyken

JANUARY 28, 2025

I like to say, Customer service training isnt something you did. Ongoing training and/or reminders are the key to a successful customer-focused culture. Customer Service Is What Happens When Customer Experience Fails : Customer service is not a department. Its something you do.

Loyalty Programs

Loyalty Programs Customer Service Training Workshop Culture

How to Avoid Roadblocks to Great Customer Service

ShepHyken

AUGUST 5, 2020

This is similar to an exercise that we do in our customer service workshops. We ask participants to identify the problems and complaints they hear most from both internal and external customers. Here is something interesting related to the “how often” question in our workshops. This is just common sense.

Customer Service

Customer Service Workshop Customer Service Training Customers

Win the Customer, Not the Argument

ShepHyken

DECEMBER 6, 2023

It’s about a customer-focused, friendly approach that doesn’t taint the experience. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. It’s not about blame.

Workshop

Workshop Customer Service Training Customers Interaction

If I Don’t Do It, Who Will?

ShepHyken

OCTOBER 24, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Workshop

Workshop Customer Service Training Customer Service Article

Answer the Question the Right Way?

ShepHyken

MAY 18, 2022

The lesson is simple and reminds me of what I share in our customer service workshops: “No question is a dumb question.” Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Sometimes people don’t know what we think they should know. It’s okay.?And

Workshop

Workshop Customer Service Training Customer Service Presentation

Six Ways to Handle Angry Customers

ShepHyken

JUNE 9, 2021

Some customers are angry because they have a complaint. Whatever the reason, you must know how to handle angry customers. In our customer service training workshops , we provide a number of tactics to manage these difficult customer situations. Some are just having a bad day. Follow on Twitter: @Hyken.

Customer Service Training

Customer Service Training Workshop Customers Customer Service

People Always Complain About That

ShepHyken

SEPTEMBER 19, 2018

We do an exercise in our customer service workshops. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Hotels

Hotels Workshop Customer Service Training Books

Just Stop It!

ShepHyken

JULY 26, 2017

Customer service is the same way. In some of the workshops we present on service, there is an exercise where we ask the audience members to come up with the most common complaints they hear from customers. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author.

Workshop

Workshop Customer Service Training Presentation Customer Service

We Work Hard to Make It Look Easy

ShepHyken

MARCH 26, 2024

When I’m invited to speak to a group of business leaders as the keynote speaker, I often share my Six Simple Steps to Building a Customer-Focused Culture. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. There’s a difference!

Entertainment

Entertainment Sports 2024 Workshop

A Simple Fix to Stop Wasting Customers’ Time

ShepHyken

JANUARY 23, 2024

This happens at my car dealership, bank, and other supposed customer-focused organizations. Their processes bog the customer down with repetitive tasks and often unnecessary procedures. Create a centralized customer profile system where a customer’s basic information, such as name, address, phone number, etc.,

Workshop

Workshop Insurance Banking Customer Service Training

When Your Company Becomes a Verb

ShepHyken

JULY 6, 2022

In our customer service training workshops , we have an exercise that introduces a concept called The Five Levels of Service. Any company should be happy with World Class , which is when the company is consistently and predictably delivering a level of service that gets customers to come back.

Fashion

Fashion Customer Service Training Workshop Reference

Customer Experience Influencers You Must Follow – Part 2

Customer Guru

AUGUST 21, 2018

He helps brands achieve improved customer experience, customer loyalty, and branding by his keynote speaker presentations and workshops. She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI. Kate Leggett Follow @kateleggett. Shep Hyken Follow @Hyken.

Customer Experience

Customer Experience Consulting Books Customer Experience Professionals

You Too Can Be As Good As Amazon…Maybe!

ShepHyken

APRIL 18, 2023

Even if you’re selling a big machine to a factory, there are still expectations that are shaped by retail experiences with customer-focused companies like Amazon. Learn more about Shep’s customer service and experience keynotes and his customer service training workshops at www.Hyken.com.

Reference

Reference B2C Workshop Customer Service Training

Guest Blog: Customer Service Role … Avoid these Myths on Customer Service

ShepHyken

JANUARY 12, 2018

So telling yourself these myths about customer experience is a big no-no and won’t take you where you want to go will they? Check out our thoughts on customer focus. We often get questions and comments on delivering great customer service and experiences. From clients and customers commenting on our blog.

Customer Service

Customer Service Blog Customers Workshop

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

JULY 6, 2020

He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops. Jeff helps clients develop customer-focused cultures. He has been recognized by multiple organizations as a customer service thought leader. Kate Leggett. Leslie O’Flahavan.

Customer Service

Customer Service Customer Experience Magazine Books

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

JULY 6, 2020

He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops. Jeff helps clients develop customer-focused cultures. He has been recognized by multiple organizations as a customer service thought leader. Kate Leggett. Leslie O’Flahavan.

Customer Service

Customer Service Customer Experience Magazine Books

CXDNA Update

Brand Slogans as CX Promises: How to Build Lasting Customer Loyalty

Let’s Play 20 Customer Experience (CX) Questions – Part One

Trending Sources

This Halloween, 10 Ways to Scare Your Competition and Steal Their Customers

How to Learn About Your Customers’ Complaints – Even When They Don’t Tell You

Don’t Make a Mythstake: Ten Business Myths You Can’t Believe

How to Avoid Roadblocks to Great Customer Service

Win the Customer, Not the Argument

If I Don’t Do It, Who Will?

Answer the Question the Right Way?

Six Ways to Handle Angry Customers

People Always Complain About That

Just Stop It!

We Work Hard to Make It Look Easy

A Simple Fix to Stop Wasting Customers’ Time

When Your Company Becomes a Verb

Customer Experience Influencers You Must Follow – Part 2

You Too Can Be As Good As Amazon…Maybe!

Guest Blog: Customer Service Role … Avoid these Myths on Customer Service

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Top 50 Customer Service Leaders – Best Customer Experience Influencers

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