PeopleMetrics

MARCH 21, 2014

Last week we wrote about a bank that has exceptional customer service in our post “ How to Amaze Banking Customers: A Simple Story ” This week we are going to focus on a story that happened right in @PeopleMetrics Twitter feed. Love your customer focus, @Barclays_Kenya. A customer jumped on it.

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Social Media Banking Sports Events 115

ShepHyken

FEBRUARY 24, 2020

Once again, it’s the service that is helping to drive their loyalty. While you may or may not be a retailer, the thinking behind their customer-focused solutions is something everyone should study. Customers Flock To Brands That Display Exceptional Customer Service by Athina Mallis.

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2020 Article Customer Service Exceptional Customer Service 82

ShepHyken

MARCH 28, 2018

His philosophy was simple and profound: if the employees did a great job serving great steaks with exceptional customer service, customers tell others and come back. In short, your best marketing, communication, sales, and loyalty strategies, when working well, can all be thought of as one big customer experience!

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Customer Experience 2018 Loyalty Exceptional Customer Service 64

ShepHyken

OCTOBER 4, 2021

It starts with something pretty simple, yet powerful: Give Exceptional Customer Service. 8 Rules for the Perfect Customer Service [INFOGRAPHIC] by Alex Tereshchenko. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

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Article 2021 Customer Service Magazine 104

ShepHyken

JANUARY 7, 2019

” Beyond Chatbots: How Artificial Intelligence Can Humanize the Customer Experience by Dan Gingiss. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus customer service training programs go to www.TheCustomerFocus.com.

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Article 2018 Customer Service Contact Center 106

Experience Investigators by 360Connext

FEBRUARY 18, 2020

But if you're ready to take some time each day to take action in making your organization more customer-focused for everyone's benefit, this is a great free resource. My Favorite Sort-of-Free Customer Experience Courses: What the heck does Sort-of-Free mean? A Design Thinking Approach to Putting the Customer First by Big Think.

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Customer Experience Customer Journey Mapping Customer Journey Customers 35

Thematic

JANUARY 2, 2019

Exceptional service allows agents to offer immediate solutions without getting bogged down in processes or policy. This leads to happy, loyal customers. Removing barriers that prevent exceptional customer service will lead to a more engaged service center.

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Engagement Customer Experience Seminar Contact Center 98

Customer Enthusiast

JUNE 1, 2015

Where most companies fail (and where the consistency of customer service quality routinely breaks down) is they stop there, assuming that employees are now equipped to consistently deliver exceptional customer service. Employees need to know WHY they are doing WHAT they are doing HOW they are doing it.

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Airlines 2015 Exceptional Customer Service Omnichannel 75

ShepHyken

AUGUST 18, 2023

He writes about how AI technologies support customer satisfaction and employee well-being. In today’s fast-paced business landscape, providing exceptional customer service is paramount to the success of any organization.

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Customer Satisfaction Customer Service Exceptional Customer Service Customers 62

Customer Enthusiast

JUNE 1, 2015

Where most companies fail (and where the consistency of customer service quality routinely breaks down) is they stop there, assuming that employees are now equipped to consistently deliver exceptional customer service. Employees need to know WHY they are doing WHAT they are doing HOW they are doing it.

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Airlines 2015 Exceptional Customer Service Omnichannel 65

Call Experts

JUNE 3, 2022

You’ll ensure greater customer satisfaction and decrease support costs by anticipating what customers need. . So take your first step today and get started on your customer-focused strategy. What Do Customers Expect From Businesses? 5 Basic Needs of Customers.

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Contact Center E-support Customer Service Representative Exceptional Customer Service 98

ShepHyken

OCTOBER 11, 2021

4 Ways to Level Up Your Customer Service in 2021 by Reuben Yonatan. Fast Company) Providing exceptional customer service is a tried and tested way for brands to stand out and succeed. Here are the four best ways to make sure your customer service is top-notch in 2021. Same for CX.

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2021 Article Customer Service Hospitality 78

ShepHyken

MAY 30, 2022

Customer retention happens for many different reasons from a great product, good prices, amazing service, and more. Here are five good reminders of how to get your customers to return. I’m partial to number four… Provide Exceptional Customer Service. Follow on Twitter: @Hyken.

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Article 2022 Customer Service Rewards Programs 14

Customer Enthusiast

SEPTEMBER 28, 2016

The issue that I have with Customer Service Week is that, to me, it places a superficial focus on customers for one week in October that quickly returns to business as usual the following week as the balloons droop, the banners sag, and the promotional swag is relegated to desk drawers.

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Customer Service Exceptional Customer Service Customer Satisfaction Leadership 78

ShepHyken

OCTOBER 17, 2022

Due to the huge increase in the number of digital interactions the typical customer has had over the past few years, customer expectations have grown while customer patience has decreased. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

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Article 2022 Customer Service Exceptional Customer Service 14

ShepHyken

APRIL 24, 2017

Each week I read a number of customer service articles from various online resources. Hidden Secrets of Exceptional Customer Service From Amazon, PriceFixer, Netflix and Tesla You Could use to Command Your Customers’ Loyalty by Vicky Law. Here are my top five picks from last week. Follow on Twitter: @Hyken.

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2017 Article Customer Service Customer Service Training 69

Retently

JULY 28, 2023

A short definition of the CXO position describes it as being responsible for managing the business relationship with its customers throughout the entire customer experience journey.

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Chief Customer Officer Customer Centricity Call Center 2004 122

Magellan Solutions

NOVEMBER 27, 2023

Have you heard that 81% of buyers say that experiencing good customer service increases their likelihood of making a repeat purchase ? Exceptional customer service is a guiding light, capturing attention amidst many options. It attracts customers to the warmth of genuine service and concern.

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Customer Service Exceptional Customer Service Customer Centricity Customer Satisfaction 52

Integrity Solutions

SEPTEMBER 28, 2023

After all, you can’t consistently deliver at such a high level — at every customer touch point — if only certain people are responsible for making sure it happens. Training and coaching will activate your values and make them visible to the customer. That’s because everyone plays a part in the customer journey.

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Customer Service Training Customer Service Contact Center Culture 106

ShepHyken

JANUARY 24, 2017

The more important dimension of the employees’ role may be to inspire confidence, to delight customers, or to create a promoter. There is a way to operationalize exceptional customer service so that it occurs reliably over time by design rather than by chance.

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Exceptional Customer Service Hotels Definition Customer Service 80

Integrity Solutions

OCTOBER 27, 2021

After all, you can’t consistently deliver at such a high level- at every customer touch point- if only certain people are responsible for making sure it happens. In fact, exceptional customer service is more than a functional role; it’s a purpose, rooted in a culture and an understanding of what it means to be truly customer-focused.

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Customer Service Banking Customer Service Training Culture 68

SurveySparrow

JUNE 22, 2023

Zappos Sector: Retail Zappos, an online shoe and clothing retailer, has built its brand on a foundation of exceptional customer service. Zappos provides 24/7 customer support and a 365-day return policy, setting a high standard for customer service in the retail industry.

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Customer Journey Mapping Customer Experience E Commerce E-support 52

InteractionMetrics

MARCH 27, 2025

Employees who continuously learn and grow feel happier and provide better customer experiences. Reducing red tape and allowing your team autonomy to make customer-focused decisions improves service speed and customer satisfaction. How does exceptional customer service impact retention?

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Customer Retention Metrics Net Promoter Score Loyalty Programs 52

Help.com

DECEMBER 2, 2014

At Help.com , we believe in the transformative power of great customer service. Every month, we like to step back and acknowledge companies and people who have provided our team with exceptional customer service. Talk about being customer focused. Another great month with great customer service.

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Customer Service Exceptional Customer Service Customers Blog 40

SurveySensum

NOVEMBER 3, 2023

64% of business leaders say that customer service has a positive impact on their company’s growth, and 60% say it improves customer retention. – Zendesk This emphasizes the importance of delivering exceptional customer service to drive growth, increase revenue, and more.

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2024 Customer Service E Commerce E-support 52

Service Untitled

APRIL 5, 2010

The company has been named an “elite&# online retailer by STELLA Service, and received the STELLA Service Seal, the web’s most coveted and dependable hallmark for exceptional customer service, online tools and strategies and processes to deliver exceptional customer service.

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Blog Customer Service E Commerce 2010 41

Bold360

NOVEMBER 28, 2018

While it is, of course, far preferable to satisfy customers than to be thought of poorly by them, it’s not the complete commercial win that you might hope it to be. That’s why the goal of exceptional customer service is worth pursuing. If you, instead, focus on 100% on the needs of the company (i.e.

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Customer Service Exceptional Customer Service Hotels Travel 40

SurveySensum

JANUARY 11, 2024

These tools aren’t just about efficiency; they are about creating a seamless workflow that empowers your team to deliver exceptional customer service. Consequently, their ability to satisfy and delight customers also increases. But boosting productivity isn’t always straightforward. It often starts with tools.

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Demo E-support Culture Feedback 52

SurveySensum

FEBRUARY 20, 2024

Iterate and Improve : Continuously monitor customer feedback, analyze data, and adapt your strategies to meet evolving customer needs and preferences. Test different approaches, gather insights, and iterate on your customer journey optimization efforts to drive continuous improvement.

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Customer Satisfaction Customer Centricity Social Media Touchpoint 52

SurveySensum

FEBRUARY 20, 2024

Iterate and Improve : Continuously monitor customer feedback, analyze data, and adapt your strategies to meet evolving customer needs and preferences. Test different approaches, gather insights, and iterate on your customer journey optimization efforts to drive continuous improvement.

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Customer Satisfaction Customer Centricity Social Media Touchpoint 52

Smith+co CX

JUNE 20, 2022

In his Sunday Times column, Julian spoke about the clear link between satisfied employees and satisfied customers. He advised readers to have a clear customer-focused purpose, invest in the employee experience and keep a close eye on the numbers. Unfortunately, for many brands only the latter gets much executive attention.

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Brands Retail Culture Employee Experience 36

SurveySensum

JUNE 19, 2023

Recognize and rewards employees who go the extra mile to ensure customer satisfaction. Share success stories within your organization to highlight the positive impact of customer-centric initiatives. Inculcate Customer Centricity in Your Organization with SurveySensum – Request a Demo 5. Wrapping Up!

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Customer Satisfaction Customer Centricity Net Promoter Score Social Media 52

LiveChat

JULY 11, 2017

In the end, you will have a full set of tools to be able to answer the above questions by yourself and to head in the direction of exceptional customer service. In this article, I will help you get a new approach to insights, learn what are the hard questions you need to ask yourself, and how to get the answers.

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Social Media Competitive Advantage Customers Customer Service 41

Kustomer

NOVEMBER 5, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Vikas Bhambri, Rob Young, and Jamie Whited to discuss different tactics to make CX teams successful during challenging times. Focusing on What Can Be Controlled. Navigating CX.

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Innovation Customer Service Leadership Consulting 52

Kustomer

NOVEMBER 5, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Vikas Bhambri, Rob Young, and Jamie Whited to discuss different tactics to make CX teams successful during challenging times. Focusing on What Can Be Controlled. Navigating CX.

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Innovation Customer Service Leadership Consulting 52

ShepHyken

JULY 2, 2019

There is a lack of real meaning in customer service and experience these days. Many representatives merely paint within the lines of customer service, rather than venturing outside the lines to provide truly exceptional customer service. His latest book is entitled Punk CX.

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Metrics Exceptional Customer Service Books Measurement 116

ShepHyken

AUGUST 31, 2020

The focus on retention starts early in the relationship with the customer. I’ll argue that the goal of getting the customer to come back starts at the very beginning, the first time the customer buys. 5 Steps to Delivering Exceptional Customer Service While Working from Home by Molly Ambrogi Yanson.

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Article 2020 Customer Service Social Media 112