One Millimeter Mindset

DECEMBER 19, 2018

These 18 ways create a more effective customer retention strategy. However, they are contrary to everything you have learned as a sales professional. Or a sales engineering professional, a customer service professional, or any other professional engaged in acquiring and retaining customers. Subscribe to my blog.

Customer Retention 73

Customer Retention Return on Investment Workshop Sales 73

One Millimeter Mindset

MARCH 18, 2019

I survey the STEM professionals and left brain thinkers I speak to and conduct workshops for. Yet, the same two-thirds of these workshop attendees tell me that the people sitting around the table do not know who they are and what they do. On a weekly basis, at the very least. Then, take these next steps…. Find out more right here.

Workshop 72

Workshop Customer Retention Communication Culture 72

One Millimeter Mindset

DECEMBER 13, 2018

Lots of organizations spend a lot of money on content creation to promote the sales of their products and services. It simply is a matter of understanding where to look, how to listen, the questions to ask, and then how to collaborate and translate into enduring, customer-focused stories. Right here, Today.

Blog 68

Blog 2018 Workshop Customer Retention 68

One Millimeter Mindset

DECEMBER 17, 2018

And subsequently lose sight of our customer-focus. Or, we have not met our sales quota. And we are not thrilled about having “that” talk with our micro-managing sales manager. When we become proactive and anticipatory about keeping our customer focus, instead of being self-focused, we are strategic instead of tactical.

Workshop 66

Workshop Sales Customer Focused Blog 66

ShepHyken

SEPTEMBER 7, 2022

In our customer service workshops , we do an exercise in which we ask participants what their favorite companies are to do business with and why. When a customer places an order, he or she is immediately notified by email. For questions, please contact me at extension 114 or call our customer service team at 800-820-4722.”

Communication 78

Communication B2C Workshop B2B 78

One Millimeter Mindset

JULY 30, 2018

A collaborative customer experience strategy requires more than having clients to survey. This strategy encompasses understanding the non-surveyed factors impacting the customer, pre-sale, during the sale and the entire post-sale continuum. How well do we really “stick close to the customer” ?

Customer Experience 48

Customer Experience Workshop Sales Insights 48

One Millimeter Mindset

NOVEMBER 12, 2018

To showcase the real value we bring when serving customers, focus on the customer experience value of collaborative storytelling. I will be honored to customize my keynotes and workshops to your next event. Hire me to speak or conduct a workshop at your next corporate or association event. Right here, Today.

Workshop 75

Workshop Customer Retention Events Culture 75

One Millimeter Mindset

JULY 18, 2018

And, let’s not forget invitations to participate in customer experience (CX) surveys. Plus, sales reps, as well as IT and engineering professionals, request appointments. Wisdom has it that an average of 10 customer touches are involved before a potentially new customer schedules a meeting. Contact me.

Customer Experience 51

Customer Experience Workshop Seminar Customer Retention 51

ReviewTrackers

AUGUST 6, 2020

It teaches any marketer how they can work well with their sales team, which I think is such a powerful skill to have — and also how to create really strong content, keeping your customer, SEO, and the buying funnel in mind. The course aligned my mindset with how customers can and will use social media to communicate with a brand.

Marketing 114

Marketing Social Media Advertising Workshop 114

One Millimeter Mindset

NOVEMBER 28, 2018

And while organizations talk the talk about being customer-focused, walking the walk falls short. However, busily-focused on completing the tactical assignments they equate to being customer-focused. Rather than creating strategically-positioned contributions to customer experience. Subscribe to my blog.

Customer Retention 61

Customer Retention Culture Workshop Customer Focused 61

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

2020 132

2020 Customer Experience Magazine Consulting 132

ChurnZero

MARCH 3, 2020

Conferences, forums, and workshops are a great way to brush up on your skills, learn new ones and hear from thought leaders and experts in your industry. It’s also a great opportunity to meet and network with peers within the Customer Success community. New ChurnZero Resource: How to Sell Customer Success Software to the C-Suite.

2020 72

2020 Customer Success Events Workshop 72

One Millimeter Mindset

SEPTEMBER 3, 2018

Also, professional experience focuses on how we have our customers’ backs. Consequently, professional experience is customer-focused, rather than self-serving. Far too many of us equate customer retention only with retaining customers in our own customer bases. Contact me.

Article 50

Article Workshop Customer Retention Innovation 50

One Millimeter Mindset

AUGUST 27, 2018

Innovative customer experiences stand out from what customers are used to experiencing. Also, after the customer service rep, sales rep, engineer, field sales service rep, Quality professional departs, the customer asks themselves: “What just happened?”. Customers cannot get you out of their minds.

Innovation 86

Innovation Customer Experience Workshop Customer Retention 86

One Millimeter Mindset

DECEMBER 10, 2018

We end up serving our customers, better and better, as well. And creating remarkable customer-focused experiences. I will be honored to customize my keynotes and workshops to your next event. Hire me to speak or conduct a workshop at your next corporate or association event. And guess what?

2018 65

2018 Blog Workshop Innovation 65

Comm100

DECEMBER 19, 2017

These enlightened customers demand a certain quality of interaction and service from your company. Creating a positive customer journey — from the first interaction (calls, live chat, emails or social media) to the purchase and even after the sale is made – is paramount if you want to attract and retain customers.

Customer Experience 156

Customer Experience Download Workshop Metrics 156

Customer Guru

AUGUST 21, 2018

He helps brands achieve improved customer experience, customer loyalty, and branding by his keynote speaker presentations and workshops. She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI. Kate Leggett Follow @kateleggett. Shep Hyken Follow @Hyken.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

BirdEye

MARCH 24, 2023

Table of contents Business development defined Differences between business development and sales Business development versus sales development Differences between business development and marketing What does a business development manager do? Business development is identifying prospects and looking for ways to reach prospects.

2023 98

2023 Return on Investment Social Media Sales 98

One Millimeter Mindset

OCTOBER 4, 2018

When we are not curious about whether an issue impacting customers is, in fact, being addressed, we are irresponsible. So, why not let customer-focused questions move us one millimeter outside our departmental confines and comfort levels? Start serving those valuable customers better and better each day, moving forward.

Workshop 71

Workshop Customers Events Culture 71

One Millimeter Mindset

JULY 19, 2018

Engage Babette Ten Haken to deliver some of the most distinctive and game-changing keynotes and workshops, finely tuned for today’s digitally transforming workplaces. As a result, they create remarkable, enduring and innovative customer-focused output and outcomes. Hit this link and let’s collaborate, shall we? Contact me.

Workshop 55

Workshop Innovation Events Customer Retention 55

One Millimeter Mindset

DECEMBER 5, 2018

First, does employee-focus translate into customer-focus? Second, not every employee perceives their relationship with customers the same way. Fourth, how does an employee experience culture walk the talk, and walk the walk, as a collaborative customer-focused culture? Third, not all employees solve problems the same way.

Engagement 63

Engagement Culture Workshop Employee Experience 63

One Millimeter Mindset

NOVEMBER 5, 2018

Ultimately, perpetuating conflicting workplace agendas is self-focused, rather than customer-focused. My keynote and workshops on how professional intimidation creates customer experience gaps focuses on the issues we are talking about in today’s blog post. Think about it.

Customer Experience 70

Customer Experience Entertainment Workshop Customer Retention 70

One Millimeter Mindset

NOVEMBER 29, 2018

As a result, employees, within departments and between departments, remain confused about their customer retention roles. More often than not, employers pay lip-service to being customer-focused. Hire me to speak or conduct a workshop at your next corporate or association event to catalyze your mindset and skill sets.

Customer Retention 65

Customer Retention Definition Workshop Books 65

One Millimeter Mindset

OCTOBER 24, 2018

Sometimes the best customer-focused stories are the ones our organization never pays attention to. These stories may come from the middle of the customer experience scorecard pack. Hire me to speak or conduct a workshop at your next corporate or association event. Until it is time to renew their contract. Contact me.

Culture 71

Culture Workshop Leadership Books 71

Wootric

FEBRUARY 14, 2019

She counsels leaders and teams responsible for customer outcomes by designing stronger organizations and guide cross-functional teams to leverage mutually beneficial opportunities with an advanced understanding of the customer journey, sales, product marketing, and operations. Guneet Singh. Jeannie Walters. Joey Coleman.

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

Michel Falcon Experience

OCTOBER 21, 2015

If you want your customers to truly become loyal to your service or product then your customer experience needs a strategy. This blueprint needs the same methodical thought and processes that goes into a marketing or sales strategy. RELATED POST – 4 Non-Negotiable Traits of Customer-Focused CEOs .

Customer Experience 68

Customer Experience Net Promoter Score Events NPS 68

ClearAction

NOVEMBER 16, 2023

There was a wonderful window of opportunity for VoC managers to inject customer focus into each of these challenges, but unfortunately, few VoC managers were poised to do so with appropriate insights or political positioning. While the data was very fresh, we went on a global road trip to conduct cross-functional action planning workshops.

Voice of Customer 62

Voice of Customer B2B Leadership Workshop 62

Michel Falcon Experience

SEPTEMBER 24, 2015

I see it every day: companies from around the world claim to be customer-centric, but their operations don’t show it. If they are truly customer-focused then why is their call centre understaffed? Why are customers waiting on-hold for 60 minutes to speak to an employee? What did this make me think? This company gets it!”.

Customer Experience 60

Customer Experience Social Media Download Workshop 60

Storyminers

JULY 6, 2020

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Confirmit

SEPTEMBER 22, 2019

NPS increased by 11% due to heightened customer focus and improvement initiatives that significantly reduced costs. The program includes self-directed learning, workshops and specific business challenge scenarios, all designed to build a robust talent pipeline and strong sales function expertise.

2019 40

2019 Multi-Channel NPS Travel 40

ClearAction

AUGUST 6, 2019

Hootsuite’s Vice President of Customers, Kirsty Traill, recently presented 1 how her team’s holistic approach is reaping transformational value, starting with increasing Marketing impact. Customer-Focused Mindset. In turn, processes are in place to make sure field events deliver this, tailored by customer persona.

Customer Journey 48

Customer Journey Insights Customer Journey Mapping Marketing 48

Storyminers

JULY 6, 2020

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Comm100

NOVEMBER 30, 2017

Top Tips: Hold a scripting workshop for your agents. Make sure to discuss potential time savings and the reduction in needing to repetitively type out the same statements for different customers. Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service. Let us know your comments.

Customer Service 53

Customer Service Download Customer Service Training Communication 53

Education Services Group

JULY 5, 2022

As Kristi Faltorusso, CCO at ClientSuccess put it, change starts with culture , and there needs to be accountability across the business with customer-focused KPIs. Marketing, Product, Sales, and Customer Success, all sat at the same table with the customer experience at the forefront. Who are your advocates?

2022 52

2022 Customer Success Culture Customer Centricity 52

CX Journey

APRIL 25, 2018

Let me start with explaining what journey maps are not: they are not lifecycle maps, sales funnels, buyer funnels, buyer lifecycles, etc. Those are marketing tools and are too high level for customer experience design. And they need to have a reasonable level of influence on what actions need to be taken as a result of the workshop.

Workshop 58

Workshop Touchpoint Culture Customer Experience Design 58

ProProfs Chat

DECEMBER 23, 2019

Take a look at this example of the perfect customer centric innovation: Example: As one of the world’s largest logistics companies, DHL has long since known the impact of innovating products and handles the challenges of improving the efficiency of their supply chain and logistics processes with the assistance of their customers.

Customer Centricity 96

Customer Centricity Customer Journey Mapping Customers Culture 96

SurveySparrow

JANUARY 28, 2020

Unfortunately, there are a lot of CX consultants out there who will tell you that you can drive change by gathering your teams and having them imagine that they’re customers, then throwing around a few Post-it Notes and brainstorming ways to improve the experience. Jim: Well, naturally, I think our book, How Hard Is It to Be Your Customer ?

Customer Journey Mapping 52

Customer Journey Mapping Customer Journey Net Promoter Score Customers 52