ShepHyken

JANUARY 14, 2019

(cp2experience) I have framed all my top tips around the benefits to customers (and employees) and identified how technology can support the delivery of an enhanced, competitively distinct customer experience. My Comment: Here’s a list of ten strong tips to help you and your organization become more customer focused.

2019 99

2019 Article Customer Journey Mapping Customer Service 99

ShepHyken

MARCH 26, 2024

Whether it’s sports, entertainment, or business, some people are so good that what they do looks easy. I Googled the quote to find out who to attribute it to and found numerous variations: In sports, Ken Griffey Jr., My friend Norman Beck recently shared a quote that inspired him: We work hard to make it look easy.

Entertainment 93

Entertainment Sports 2024 Workshop 93

PeopleMetrics

MARCH 21, 2014

So naturally, I pulled up Twitter and fired off a tweet at the bank, curious to know what their customer experience efforts were behind the scenes. Love your customer focus, @Barclays_Kenya. A customer jumped on it. PeopleMetrics what customer focus? Customer focus! And that’s when things got hairy.

Social Media 115

Social Media Banking Sports Events 115

InMoment XI

OCTOBER 4, 2024

Customer Experience Management Examples The goal of customer experience management is to make informed decisions on retaining customers and transforming them into passionate advocates for your brand. The options make it easier for customers to voice their suggestions or complaints. Digital Web Solutions.

Customer Experience Management 195

Customer Experience Management Customer Experience Management 2024 195

ShepHyken

AUGUST 2, 2017

They are good customers, too. Realizing my purchase was small, I commented, “Maybe next time I’ll see a sport coat or suit I like.” The salesperson smiled and said, “If I had 500 customers just like you, I’d be the happiest salesperson in the store.” The post Which Customers Do You Want to Keep?

Sports 164

Sports Customer Service Training Customers Connections 164

ShepHyken

AUGUST 19, 2020

In the sports world, professional athletes are paid, while amateurs are not. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs, go to www.thecustomerfocus.com. What is a professional?

Magazine 133

Magazine Entertainment Sports Definition 133

ClearAction

APRIL 3, 2015

HR can make a difference in the company’s CX results by seeing their work within the bigger picture of external customers’ needs, and by helping executives establish a customer-focused big picture in strategy and culture. Related articles: 4 Customer Centric Culture Building Blocks. Customers First, or Employees First ?

Engagement 121

Engagement Customer Experience Government Culture 121

ShepHyken

MAY 30, 2018

Questioning the “why” behind the “what,” you get a better understanding of what’s driving decisions, and as a result, can create a better customer experience. Why does a person want a fancy red sports car? It might be congruent with the customer’s lively personality. What’s driving that desire? Is all they want transportation?

Transportation 98

Transportation Sports Customer Service Training Customers 98

ShepHyken

MARCH 21, 2018

Although your problems may not include a minor injury at a sporting event, it goes to show that every crisis is an opportunity. Shep Hyken is a customer service and experience expert, award-winning keynote speaker, and New York Times bestselling business author. For information, contact 314-692-2200 or www.hyken.com.

Sports 54

Sports Events Customer Service Training Presentation 54

InMoment XI

SEPTEMBER 25, 2024

They turned to InMoment for a powerful NLP platform that could analyze and decode the jargon-filled language of professional sports. Together, InMoment’s cloud API and Brandtix’s proprietary algorithms now process fan vernacular across 19 languages.

Insights 195

Insights Social Media Net Promoter Score Events 195

ShepHyken

MAY 23, 2022

(CustomerThink) Your growth at every level — financially, reputationally, professionally, and personally — is superior when customer, employee, and partner experience are managed as a team sport. 3 Common Customer Complaints and How to Address Them by DP Taylor. Follow on Twitter: @Hyken.

Article 66

Article 2022 Customer Service Sports 66

ShepHyken

OCTOBER 31, 2018

I recently read a quote by another legend, this time in the sports world. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Sometimes you may need a reason.

Sports 116

Sports Books Customer Service Training Presentation 116

ShepHyken

AUGUST 29, 2016

Entrepreneur) Kuiu sells high-end apparel and equipment designed for fit hunters who are serious about their sport. My Comment: This interesting article is actually a case study of a successful company and how they connect (and do much more) with their customers. Kuiu is a hunting gear company that has a customer focused culture.

2016 0

2016 Article Net Promoter Score Customer Service 0

Oracle

SEPTEMBER 27, 2019

Case in point: NBC Sports. NBC Sports employed a similar strategy for the social content it produced during the 2018 Winter Olympics. Armed with this data, NBC Sports now has invaluable information it can use to fine-tune its storytelling approach for other live events to better engage its audience. Embrace storytelling.

Engagement 63

Engagement Sports Multi-Channel Return on Investment 63

ClearAction

SEPTEMBER 27, 2018

Center Your C-Team on Customers : Corporate objectives must make it clear that customers’ well-being is your path toward growth. Regularly assess what’s at-odds or in-harmony with your customer experience objectives. Center Your Rituals on Customers : Put a customer-focus placeholder in the template for every ritual.

Customer Centricity 74

Customer Centricity Sports Culture Innovation 74

ClearAction

APRIL 18, 2015

So Human Resources (HR) departments can make a big difference is helping companies achieve CX goals, as we discussed in Part 1 of this article: Seeing HR’s work within the bigger picture of external customers’ needs. Helping executives establish a customer-focused big picture in strategy and culture.

Customer Experience 96

Customer Experience Culture Social Media ROI 96

ShepHyken

JANUARY 18, 2022

.” “Sharing customer feedback (what customers love, what customers aren’t so thrilled about, and what customers don’t like at all) in a clean, clear-cut way across the entire business is how any type of corporate culture can improve overnight.” ” “CX is a team sport.

Average Handle Time 80

Average Handle Time Sports Customer Experience Management Document 80

BirdEye

MARCH 27, 2025

Examples: @ExperiencedPropertyMgr, @ExpertRentSolutions Combine customer-focused phrases with your core service. Examples: @HappyHomeRentals, @EasyLeaseCo 7 TikTok username ideas for automotive businesses Your TikTok username should reflect speed, precision, and customer-centricity.

Automotive 52

Automotive Healthcare Social Media Financial 52

ClearAction

OCTOBER 25, 2022

You can fast-track your customer experience (CX) maturity with gigantic financial gains, as I learned when we faced a customer crisis early in my career. Within the first two years, we saved enormous time and money for employees, customers, partners and investors. Learn More. Learn More. Learn More. Learn More. Learn More.

Sports 71

Sports 2009 2022 Financial 71

ClearAction

NOVEMBER 3, 2015

Related articles: Improve Customer Experience by Eliminating Customer-Focus Boundaries. Customer Experience for the Future: Context is King. Are You a Customer Experience Action Hero? Breaking Down Silos for Customer Experience Management. Customer Experience Journeys: Map for Actionability.

Customer Experience 101

Customer Experience ROI Customer Experience Management Sports 101

ClearAction

MAY 31, 2015

Customer Experience Governance: Do This, Not That. Improve Customer Experience by Eliminating Customer-Focus Boundaries. How Human Resources Can Add Value to Customer Experience Excellence. Customers First, or Employees First ? Customer Experience Improvement is a Team Sport.

Customer Experience Management 100

Customer Experience Management Customer Experience Management Sports 100

ShepHyken

MARCH 28, 2023

Here’s another example, which has nothing to do with a journey but does have to do with an overload of details that can hurt a sale or erode the customer experience. Some people love a fancy, expensive sports car, while others just want reliable transportation. Follow on Twitter: @Hyken

Transportation 66

Transportation Sports Customer Service Training Customers 66

ShepHyken

JULY 20, 2016

Yellow mustard, sweet green pickle relish, onion, tomato wedges, pickle spear, sport peppers and celery salt. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com.

Competitive Advantage 90

Competitive Advantage Sports Customer Service Training Customer Service 90

Experience Investigators by 360Connext

JULY 24, 2019

SportsClips offered haircuts in a sports-themed salon to create an experience for guys, instead of the standard salon serving women. Retrofitting customer experience means baby steps and giant leaps. The struggle to move an entire organization from product- or sales-focused to customer-focused is intense.

Culture 110

Culture Customer Centricity Customer Journey Mapping Sports 110

ShepHyken

JANUARY 25, 2023

The Selfie Experience is easy to create when you are in an events business, such as a Broadway show or sporting event. It’s about creating an experience that is so good the customer wants a memento, in this case, a photograph. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

Sports 80

Sports Social Media Events Customer Service Training 80

ShepHyken

JUNE 13, 2022

CustomerThink) Some of us are old enough to remember when subscriptions were limited to just sports clubs, newspapers, and magazines. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs.

2022 70

2022 Article Customer Service Magazine 70

Help Scout

JULY 29, 2021

Instead of calling it a list of FAQ, it uses sports terminology and calls it “Quick Assists.” It’s essential to ensure that your FAQ reflect the tone and design of your brand; otherwise, your customers will feel alienated. It’s also done an excellent job grouping commonly asked questions directly at the top.

Document 142

Document Article Telecommunications Brands 142

Michel Falcon Experience

APRIL 23, 2019

I’m going to share something with you that has helped me be the best customer-centric leader that I can be for my company, team and customers. My partners and I run a business that has 150 employees – people who rely on us to constantly be customer-focused. After all, it stems from the top!

Customer Experience 95

Customer Experience Customer Service Net Promoter Score Workshop 95

Lumoa

FEBRUARY 6, 2018

It is an evolution of more and more aware customers who are influenced by their B2C experiences and expect the same, if not better from other experiences as a customer.

2018 121

2018 Customer Experience Customer Centricity Culture 121

Customer Guru

MARCH 7, 2018

From movies to events, plays and concerts to sports, BookMyShow brings all of this to its audience. Its primary focus has always been delivering the very best entertainment experience to its dedicated customers. Being a customer focused organization, BookMyShow ensures that customers are at the core of all actions.

Customer Engagement 62

Customer Engagement Net Promoter Score Entertainment Engagement 62

CSM Magazine

NOVEMBER 15, 2024

Here’s a simple list to illustrate the connection between values and slogans: Core Value Slogan Example Innovation: “Leading the Future of Customer Care” Integrity: “Transparency You Can Trust” Customer Focus: “Your Needs, Our Priority” Regular reviews of values and slogans ensure they remain relevant and aligned with organizational goals.

Customer Service 52

Customer Service Social Media Culture Innovation 52

ShepHyken

AUGUST 2, 2017

They are good customers, too. Realizing my purchase was small, I commented, “Maybe next time I’ll see a sport coat or suit I like.” The salesperson smiled and said, “If I had 500 customers just like you, I’d be the happiest salesperson in the store.” For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Sports 54

Sports Customer Service Training Customers Connections 54

ijgolding

MAY 17, 2017

Others may have heroes from the sporting arena, whether it be a football or soccer player; Muhammad Ali, or a multiple Olympic champion. If you’re competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.

Customer Centricity 72

Customer Centricity Leadership Competitive Advantage Sports 72

Kustomer

JANUARY 21, 2021

As Steve mentions, “The ultimate outcome of being customer focused is to have a sustainable business. Creating a high-level customer experience and aligning with a customer-centric company culture will surely bring a more sustainable and successful business. Youth sports, trying to be a good youth sport dad.

B2B 72

B2B B2C Customer Centricity Sports 72

Kayako

JANUARY 24, 2018

This is the most important step towards becoming a customer-centric company since it’s pretty hard to be customer-centric if you can’t get everyone to agree on what that means!”. Customer support works better as a team sport. Jeff Toister is the bestselling author of The Service Culture Handbook.

Customer Centricity 101

Customer Centricity 2018 Customer Service Customers 101

Integrity Solutions

JUNE 18, 2021

We often associate “coach” with a sports analogy. In this feature contribution to Forbes , Mike Esterday offers advice for how to prepare your customer-focused teams to deal with a dramatically changed marketplace and customer behavior. However, the origin of the word speaks to a different level of understanding.

Sales 96

Sales Leadership Article Magazine 96

ClearAction

NOVEMBER 21, 2015

Related articles: Customer Experience Improvement is a Team Sport. Improve Customer Experience by Eliminating Customer-Focus Boundaries. Customer Experience for the Future: Context is King. Are You a Customer Experience Action Hero? Photo purchased under license subscription from Shutterstock.

Customer Experience 67

Customer Experience Customer Experience Management ROI Sports 67