Customers That Stick

NOVEMBER 13, 2014

I am a Customer Experience and Contact Center Manager with over 15 years of contact center experience. I have a terrific pulse on incorporating innovation into the contact center having implemented social, outsourcing partners, new technology, and new products, while maintaining an award-winning contact center. False Dichotomy.

Customer Experience 137

Customer Experience Contact Center Sports Social Media 137

Customer Bliss

SEPTEMBER 12, 2017

Rachael walks us through her path to provide Cisco with crucial information that created insights around Cisco’s customer base — and how she is building capabilities inside the organization to value customers, show impact, and focus on their priorities. . About Rachael. Assessing The Work To Be Done. trade shows).

2007 0

2007 B2B Leadership Events 0

Alida

JULY 21, 2017

Creating a close relationship grows the lifetime value of your customers. Here are three examples of how smart brands have fostered a mutually beneficial relationship with their customers, and how you can do the same. Dove leverages customer insight to shape a provocative campaign.

Customer Relationships 154

Customer Relationships Brands 2015 Insights 154

ReviewTrackers

MAY 8, 2017

Looking for the latest trends, tools, strategies, and insights on CX? To help your leaders and managers in your organization become CX experts, we compiled a list of customer experience conferences and events to attend this 2017. Customer Experience Conferences and Events. 20:20 Customer Experience Summit.

2017 50

2017 Events Customer Experience Customer Journey Mapping 50

eglobalis

SEPTEMBER 30, 2017

Die CXPA wurde 2011 gegründet und ist die weltweit führende Non-Profit-Organisation für die Weiterbildung und Förderung von Customer-Experience-Managern. Als Einzelperson und Organisation können Sie helfen, indem Sie: Eine Organisation finden, die bereit ist, anfangs regionale und später größere Events zu veranstalten.

Customer Experience Professionals 155

Customer Experience Professionals CEM Customer Experience 2011 155

InMoment XI

SEPTEMBER 25, 2024

As the capabilities of NLP continue to expand, it further revolutionizes various industries, enhances user experiences, and opens new avenues for research and innovation. has grown to become a leading active lifestyle brand and endurance event company with more than 2.5 What is Natural Language Processing? million global participants.

Insights 195

Insights Social Media Net Promoter Score Events 195

Experience Investigators by 360Connext

AUGUST 22, 2023

Discloser: This article uses affiliate links to LinkedIn Learning Most companies say they want to provide a great experience for their customers. They might even proclaim to put customers first or be customer-centric. An executive invested in the customer experience will inspire innovation and motivate their team.

Customer Experience 143

Customer Experience Feedback Customers Customer Centricity 143

CSM Magazine

APRIL 12, 2023

Without a holistic understanding of this data, your organization cannot support seamless customer experiences. That’s why Reuters Events is inviting you to attend their upcoming webinar ‘Overcoming Adversity: Drive insights into action with AI-powered listening and consumer intelligence’! Hope to see you there!

Webinar 52

Webinar Customer Insights Insights Competitive Advantage 52

Gainsight

FEBRUARY 13, 2023

This article was originally published in TechHQ in two parts: Data insights drive Zoom innovation and Zoom—the next generation. JM: You’re right in that that’s probably how lots of people think of Zoom, but we always want to innovate, and we want to do it at breakneck speed. JM: There are three broad strands to the answer.

Customer Insights 52

Customer Insights Insights Innovation Customer Success 52

Alida

DECEMBER 4, 2017

Many people associate Cadillac with the yesteryears—back to the era of Marilyn Monroe and Elvis—but not with the innovation leaders of today. In the last few years, we’ve been rethinking our approach so that drivers become aware of our innovations and get behind the wheel of a Cadillac today and for years to come. At least not yet.

Customer Centricity 170

Customer Centricity Marketing Automotive Innovation 170

Calabrio

FEBRUARY 26, 2021

Through our analytics product, as well as the full workforce engagement management suite, we helped our customers navigate a changing landscape and continued to deliver unparalleled customer service. As a result, Calabrio has been recognized as the winner of the 5th annual Workforce Optimization Innovation Awards.

Innovation 52

Innovation Contact Center 2021 Magazine 52

Alida

OCTOBER 18, 2018

Our flagship customer intelligence event in London was a great opportunity to discuss the latest innovations and product updates in the industry, the constantly evolving expectations of today’s consumer, and how to deliver a superior customer experience in 2018. Insight needs to be fast.

2018 113

2018 Webinar Insights Customers 113

ReviewTrackers

MARCH 17, 2017

We hung out at events, watched movies in our cozy Airbnb, ate amazing food at Forthright and Moonshine Grill, and fell asleep in a coffee house after hosting three events in 24 hours. According to Price, Snapchat will be “an unexpected driver of innovation” in news media and journalism. Customer Sentiment.

Technology 79

Technology Social Media Healthcare Events 79

C Space

JANUARY 20, 2021

I feel so proud to lead an exceptional team, who are constantly innovating, to find new ways for the world’s biggest and most exciting businesses to connect with their customers, in more meaningful ways, to drive growth. ”. Headquartered in Boston, C Space also has offices in London, New York, Tokyo, San Francisco, and Mexico City.

2021 97

2021 Workshop Advertising Communication 97

ShepHyken

AUGUST 21, 2020

No one wants global events like this nightmare pandemic to occur in the first place, much less ever again. The challenge lies in understanding today’s changing reality and employees and customer insights and needs, so that you can equip your people with the right skills and tools.

Customer Experience 197

Customer Experience Culture Government Customers 197

Thematic

APRIL 17, 2019

You worked for IDEO and led user experience and customer insights at DoorDash and Cruise, two of the most successful YC companies. Insights” is such a big word, so it’s important to break down what that means and all the teams it needs to collaborate with to be successful. How did you get into this exciting field?

Roadmap 54

Roadmap Customer Insights Insights Definition 54

Experience Matters

APRIL 7, 2015

The CxVE Awards were judged by five noted customer experience experts: Mila D’Antonio (Editor-in-Chief at 1to1 Media), Desirree Madison-Biggs (Customer Experience/NPS Programs Director at Airbnb.), Confirmit’s commitment to fostering innovation is nothing new. This year’s crop of candidates was quite competitive.

2015 97

2015 Multi-Channel 2014 CEM 97

Think Customers

FEBRUARY 1, 2024

In today’s hypercompetitive market, actionable customer insight is extremely valuable currency. That’s one of the takeaways from Google Chief Strategist Neil Hoyne’s mainstage presentation at last week’s Customer Contact Week (CCW) Austin event.

2024 52

2024 Events Leadership Innovation 52

CSM Magazine

NOVEMBER 1, 2023

That’s why I am delighted to confirm that in 2024, Sabio – alongside our partners, and industry leaders – will once again be providing the platform to address those challenges following the news that our Disrupt event will be returning to London in March. It’s set to be the CX event of the year once more!

2024 52

2024 Customer Experience Competitive Advantage Events 52

SurveySensum

JULY 14, 2020

He is both CCXP and CMRP certified, has been listed in the top 25 CX professionals by CX Magazine, and also published a book on Customer Experience. He specializes in operationalizing customer insight to drive better customer outcomes. Andrew McFarland – Chief Customer Officer at Black Box. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Experience Investigators by 360Connext

NOVEMBER 8, 2022

They create a top level for Customer Experience (usually a VP of…customer experience or customer insights) and wish that leader well. Traditional education didn’t address customer experience strategy and discipline. It’s not a “theme” of just one event. No resources.

Customer Experience 110

Customer Experience Competitive Advantage Customer Centricity 2020 110

Totango

SEPTEMBER 22, 2023

Announced during our flagship event, Totango Live! we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. CS has the 360-vantage point to know where customers are engaging with products and where they’re struggling.

Multi-Channel 117

Multi-Channel 2023 Customer Success Omnichannel 117

ClearAction

NOVEMBER 27, 2018

First Layer: All Customer Touch-Points. Communications is only one touch-point of many that marketing has with customers. Channel partners, alliance partners, market research, events, customer engagement and loyalty marketing are other touch-points with customers that certainly should be customer-centric.

Customer Centricity 74

Customer Centricity Marketing Competitive Advantage Events 74

Calabrio

OCTOBER 14, 2019

Nearly 50 customers, including Avant, Pacific Life and Rackspace, are sharing their Calabrio ONE successes and strategies, making this one of the most well-attended and informative C3 events ever. Shep is one of the leading voices in customer service, guiding clients in building loyal relationships with their customers and employees.

Connections 13

Connections Entertainment Workshop Contact Center 13

One Millimeter Mindset

SEPTEMBER 24, 2018

Based on the quality of customer insights you have gleaned by going off-script in your conversations? Reinforcing a hopscotch client retention strategy reinforces “the same” rather than providing the palette for innovation. Hire me to speak or conduct a workshop at your next corporate or association event. Contact me.

B2C 213

B2C Workshop Customer Retention B2B 213

Retently

FEBRUARY 21, 2024

Likewise, for companies using traditional marketing methods, these surveys can assess the impact of non-digital efforts like flyers and in-person events. Enhancing customer engagement These surveys do more than just help you understand your marketing channels; they also serve as a bridge between you and your customers.

Social Media 78

Social Media Advertising Events Insights 78

ShepHyken

MAY 26, 2023

By embracing next-generation loyalty programs, companies can build stronger emotional connections, foster brand advocacy, and enhance long-term customer loyalty. Businesses create lasting memories that leave a positive impression on customers by providing unique and exclusive experiences, such as VIP access, events, or personalized services.

Loyalty Programs 62

Loyalty Programs Loyalty Customer Experience Customer Centricity 62

CSM Magazine

MAY 26, 2020

Reuters Events Free Webinar: Increasing Customer Engagement to Reduce Resolution Times. Delivering a great experience is at the heart of every customer service department. However, engaging a customer on a deeper level is often overlooked in favor of reducing resolution times and increasing efficiency.

Webinar 52

Webinar Customer Engagement Engagement Events 52

Strativity

APRIL 11, 2018

The availability of this richer information provides improved customer insight. community events, and more. Innovate & Measure – To move to value-based care, improvements in effectiveness and efficiency will require innovation and the ability to measure the results to determine. calls, emails, SMS, etc.),

Healthcare 67

Healthcare Multi-Channel Touchpoint 2015 67

BirdEye

JULY 15, 2024

Join us for Birdeye View Conference 2024 , the premier virtual conference designed to give your business the ultimate competitive edge with AI innovation. Birdeye View 2024: Event highlights Whether you’re a small business , a multi-location enterprise , or an agency, Birdeye View 2024 is tailored for you.

2024 59

2024 Social Media 2023 Events 59

Ann Michaels and Associates

JULY 26, 2024

Gather and Act on Customer Feedback: Regularly collect feedback through surveys, reviews, and social media. Analyze the feedback and make necessary changes to products, services, and processes based on customer insights. Streamline Customer Journeys: Map out the customer journey to identify and remove any friction points.

Loyalty 52

Loyalty Net Promoter Score Social Media Customer Journey Mapping 52

Alida

OCTOBER 15, 2017

At Vision Critical’s inaugural CX and the City event in Singapore last week, one theme was clear: change has never been this fast and will never be this slow again. . There’s never been a more crucial time for brands to keep a finger on the pulse of changing customer needs – or risk falling behind the pack. .

Competitive Advantage 100

Competitive Advantage 2017 2025 Customer Journey 100

Clarabridge

FEBRUARY 23, 2017

It’s *your* turn to take the stage and show us how you’ve been innovating and improving your customer’s experience. We are excited to announce that we are now accepting nominations for the 2017 Clarabridge Customer Experience Champion (CxC) awards – North America. They will be awarded two free passes to the C3 2017 event.

2017 49

2017 Customer Experience Hotels Airlines 49

CSM Magazine

MAY 14, 2024

Avaya has unveiled a series of important enhancements to the Avaya Experience Platform (AXP), that further Avaya’s leadership in Enterprise CX as well as its commitment to delivering Innovation without Disruption.

Healthcare 52

Healthcare Innovation Employee Experience Customer Journey 52

CSM Magazine

OCTOBER 24, 2023

Now in its seventh year, the awards acknowledge and celebrate Calabrio customers who are shaping the future of workforce optimisation (WFO), elevating customer experience (CX), and enhancing employee engagement within their organisations. Improved scheduling exemplified the power of closing information gaps within the organisation.’

Connections 52

Connections Contact Center 2023 Innovation 52

SurveyGizmo

SEPTEMBER 25, 2019

We might not normally create a lot of fanfare about a website update , but this change was a huge event for us. We came to this conclusion naturally, by following our best customers, who were able to innovate on our easy-to-use and flexible platform. SurveyGizmo customers are smart. As an industry, we need to earn it.

Apparel 75

Apparel Feedback Contact Center Innovation 75

Lithium

OCTOBER 2, 2018

Together, we manage 1 billion people connections to businesses and our combined customer community of 2,000+ brands sets new standards for customer engagement by embracing the most innovative ways to connect with them. Your customers are telling you what they want—you just need a simple way to see their signals for the noise.

Customer Engagement 53

Customer Engagement Engagement Government Events 53