SurveySensum

MARCH 21, 2025

Available Suggested Read : Learn how to leverage HubSpot NPS integration with SurveySensum for better customer insights Integrate HubSpot and SurveySensum to track and analyze NPS data, maximizing the use of customer feedback and insights! Send HubSpot poll responses as events and contact properties.

NPS 52

NPS 2024 2025 Demo 52

Experience Matters

APRIL 7, 2015

1) Company Overview: Confirmit enables businesses to operationalize feedback and drive change throughout their organizations using the world’s most secure, reliable and scalable solutions for Voice of the Customer (VoC), Employee Engagement and Market Research (MR) programs. Confirmit. We want companies to believe they can be VoC heroes.

2015 97

2015 Multi-Channel 2014 CEM 97

Retently

OCTOBER 23, 2024

Stores can use these surveys through various channels like email, in-app, chat/messenger, or SMS. While email remains the go-to option, certain touchpoints may benefit more from SMS or web pop-ups to reach customers where they are most active. Be Consistent : Ensure the same message is delivered across all channels to avoid confusion.

Retail 109

Retail NPS Touchpoint Feedback 109

BirdEye

SEPTEMBER 20, 2024

Birdeye Insights AI Insights AI is a powerful tool that helps businesses gather and analyze customer feedback across multiple channels, including reviews, surveys, and local SEO data. This unique approach enables personalized interactions that foster customer loyalty and retention, leading to more meaningful connections.

2024 105

2024 Innovation Social Media Demo 105

Totango

APRIL 5, 2022

It can make your NPS surveys more efficient by performing a number of functions, such as: Segmenting your respondents based on criteria you select so you can zero in on a particular part of your customer base. Delivering your survey through multiple channels, such as your website and email list. Branding your survey.

NPS 108

NPS 2022 Net Promoter Score Multi-Channel 108

Strativity

APRIL 11, 2018

The availability of this richer information provides improved customer insight. community events, and more. Sending multi-channel reminders. Multi-channel targeted marketing. Touchpoints could include patient visits, care management interactions (e.g., calls, emails, SMS, etc.),

Healthcare 67

Healthcare Multi-Channel Touchpoint 2015 67

SurveySensum

JULY 14, 2020

Nandkishor Tripathi – Global Head of Customer Experience at SurveySensum. Multi-Award Winner, Nandkishor Tripathi is a Market Research Operations and CX Methodology Specialist with over 16 years of proven track record in delivering customer experience at the highest levels. LinkedIn : [link]. Website : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Totango

SEPTEMBER 22, 2023

Announced during our flagship event, Totango Live! we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. CS has the 360-vantage point to know where customers are engaging with products and where they’re struggling.

Multi-Channel 120

Multi-Channel 2023 Customer Success Omnichannel 120

Pointillist

FEBRUARY 19, 2018

But in holistic, cross-channel journey analytics, the idea that touchpoints of a similar category will be the same across enterprises is an antiquated notion. Customer journeys are as unique to individual businesses as fingerprints. AI must know the significance of these events in shaping a customer behavior.

Customer Experience 111

Customer Experience Touchpoint Customer Journey Multi-Channel 111

ChurnZero

APRIL 22, 2022

Tech-touch strategies can emulate the best parts of human-led interaction while compensating for its constraints: our inability to multi-task, be everywhere at the same time, and remember everything. CSMs can then reach out to at-risk customers or set up additional automation to provide supplementary training resources and support.

Customer Success 98

Customer Success Multi-Channel Touchpoint Communication 98

SurveySparrow

FEBRUARY 18, 2024

Customization is limitless with instant survey design options and an icon playground. Seamless Feedback Collection Capture feedback effortlessly through various channels including email thermometers, embedded surveys, and signature thermometers for popular email platforms. We’ll keep it simple and short. The best part?

2024 52

2024 Multi-Channel E Commerce Tourism 52

BirdEye

OCTOBER 17, 2023

It has helped marketers enhance and streamline the brand-building process by enabling personalization, automating content creation, and providing valuable customer insights. AI can significantly make brand building more effective for multi-location businesses. Can you start us off with why Birdeye created Social?

Brands 59

Brands Social Media Multi-Channel Demo 59

NICE inContact

MAY 24, 2016

V oice of the Customer is a hot topic at companies looking to become more customer-centric or improve their customer experience. For many, this term has become synonymous with customer feedback surveys, but that’s not exactly true. Voice of the Customer is a multi-faceted process to learn more about your customers.

Feedback 52

Feedback Multi-Channel Social Media Contact Center 52

inQuba

JULY 3, 2022

Why deep customer insight is at the heart of better experiences & revenue growth. Customer Journey Management is the process of discovering and optimizing your customers’ journeys, to improve customer experience and achieve positive business outcomes. What is Customer Journey Analytics?

Customer Journey 52

Customer Journey Multi-Channel Touchpoint Customer Journey Mapping 52

CXApp

AUGUST 28, 2018

Mobile can inherently accomplish many things that static or desktop channels cannot. Life is much faster-paced, and we’re all more connected, which means everyone now has their finger on the pulse of current events. Via mobile you can see events happening in real-time, collect the necessary data as it comes in and then react instantly.

Multi-Channel 40

Multi-Channel Events Connections 2020 40

SurveySparrow

JUNE 27, 2023

It’s as if you have an assistant that can predict customer needs. With its real-time analytics, intuitive interface, and multi-channel survey distribution, you’re well-equipped to handle any customer insights that come your way.

Customer Journey 52

Customer Journey 2023 Multi-Channel Touchpoint 52

Bizagi

SEPTEMBER 3, 2018

Its decision to invest in DPA was part of an organization-wide business transformation program to accelerate a step change towards a customer-centric operation. Old Mutual wanted to achieve a 360-degree view of all customer interactions across all channels – a single view of the truth. Transform your operations with DPA.

Financial 53

Financial Customer Experience Banking Multi-Channel 53

LoyaltyPlus

FEBRUARY 18, 2019

Lubbe adds that the loyalty programmes can be built with the cloud, offering all stakeholders the opportunity to interact with the system via human web-based touch points or electronic channels. Scalable, proven tech. Technology has automated much of the functions that one would come across within CRM.

Loyalty 40

Loyalty Communication Connections Multi-Channel 40

LoyaltyPlus

FEBRUARY 18, 2019

Lubbe adds that the loyalty programmes can be built with the cloud, offering all stakeholders the opportunity to interact with the system via human web-based touch points or electronic channels. Scalable, proven tech. Technology has automated much of the functions that one would come across within CRM.

Loyalty 40

Loyalty Communication Connections Multi-Channel 40

Optimove

SEPTEMBER 14, 2021

the coverage of live customers it reaches (New, Active, Reactivated lifecycle stages). The number of marketing channels used. Leveraging Optimove’s lifecycle stage methodology for cross-channel experience. But having communication channels at your disposal is not enough. Two channels are only the beginning.

Marketing 52

Marketing Multi-Channel Communication Events 52

SurveySensum

OCTOBER 9, 2023

SurveySensum doesn’t just fill the role; it excels in providing a powerful yet user-friendly platform for managing customer experience and feedback. Creating and sharing NPS, CES, CSAT, and other surveys across various channels is effortless with SurveySensum. Best Features Offers templates to quickly create form.

2023 52

2023 Multi-Channel Demo Feedback 52

SurveySparrow

JULY 3, 2023

Zoho Survey A tool that helps you uncover customer insights, measure employee satisfaction, and conduct market research all at once. It combines versatility with usability, making it a strong contender in the customer experience management arena. Integrations: Zoho CRM, Zoho Analytics, and Zapier, to name a few 7.

Multi-Channel 10

Multi-Channel Healthcare Customer Satisfaction Insights 10

ChurnZero

APRIL 22, 2022

Digital CS strategies can emulate the best parts of human-led interaction while compensating for its constraints: our inability to multi-task, be everywhere at the same time, and remember everything. CSMs can then reach out to at-risk customers or set up additional automation to provide supplementary training resources and support.

Customer Success 52

Customer Success Multi-Channel Touchpoint Communication 52

Qualtrics

JANUARY 28, 2020

Fast and effective responses are critical at all times and across all channels. Fortunately, customer service support teams have an array of contact methods and customer experience (CX) tools to improve communication and enhance satisfaction levels. Read on for five terrific ways to totally reinvent customer communications.

Communication 24

Communication Multi-Channel Social Media Contact Center 24

SurveySparrow

JUNE 20, 2023

Typeform: The Interactive Alternative Typeform offers a variety of question formats, customizable themes, and seamless integrations, making it ideal for collecting feedback, conducting quizzes, or gathering customer insights.

Multi-Channel 52

Multi-Channel Document Feedback Insights 52

Qualtrics

JUNE 23, 2020

For instance, we found a surge in: Virtual events. Engagement through digital channels is where the digital grocery shopping experience begins and in many situations, unfolds. Like most retail brands, the company’s customers were regularly switching between devices during journeys. Remote healthcare. Behavioral targeting.

Multi-Channel 26

Multi-Channel Apparel Retail Healthcare 26

West Monroe

JANUARY 25, 2022

To raise the bar even higher, we are increasingly convinced that this balancing act must also ensure both live and screen-based experiences have the same level of excellence, simplicity, and ease—all working in concert with each other to ensure seamless transitions when customers move between channels.

Banking 52

Banking 2022 Financial Multi-Channel 52

Thematic

FEBRUARY 5, 2025

You're sitting on a customer insight goldmine if only you dig deep enough. Within that data sprawl lies the clues to understanding what makes your customers happy, angry, and everything in between. Utilize event-driven architectures for efficient data ingestion and rapid analytics.

Insights 62

Insights Social Media Multi-Channel Feedback 62

SurveySensum

APRIL 14, 2025

A feedback platform that helps you analyze your product from the customers eyes and lands in the successful 5% category, saving you months of effort and brainstorming. And those insights determine whether your product is qualified enough to their expectations or not. With Survicate, you can share the surveys across multiple channels.

52

52

SmartKarrot

JANUARY 6, 2021

Benefits of the system include: Prioritise client requests: If a client has something important coming up, customer success teams or concerned stakeholders will be aware of it. Clients can also track multi-channel touchpoints. Save time across functions : Users also can save time, reduce effort, and uncover customer insights.

Touchpoint 10

Touchpoint Customer Success Technology Management 10

Bold360

DECEMBER 1, 2016

Too many brands take a myopic view of their customer experience, looking to solve for what’s pressing today rather than finding a solution that grows and evolves with the complex customer of tomorrow. Without non-siloed CRM data, which drives the CX engine, it’s impossible to provide a fully informed, omni-channel customer experience.

Customer Experience 104

Customer Experience Customers Consulting E-support 104

C Space

APRIL 21, 2020

Entercom , a leading multi-platform audio and entertainment company, has launched “Stay Connected” ( #StayConnectedTogether ), a public service initiative to unify the company’s crisis response across its 235 broadcast brands and expansive digital platform to meaningfully impact public health and well-being.

2020 52

2020 Brands Hospitality Entertainment 52

BirdEye

JANUARY 23, 2025

Businesses are increasingly moving towards using AI in multi-location marketing to set their brands at an advantage. It helps businesses automate tasks like local SEO, review monitoring, and customer engagement, while maintaining brand consistency and improving local relevance.

Multi-Channel 52

Multi-Channel Marketing Social Media Demo 52

BirdEye

FEBRUARY 26, 2025

This can be especially challenging for multi-location businesses. These tools help your business appear in Google Maps and Google Search results, enhancing your visibility for local customers. Insights and analytics Access to data is key for informed decision-making. Thats where Google My Business tools come into play.

Multi-Channel 52

Multi-Channel Social Media 2025 Demo 52

BirdEye

MARCH 7, 2025

High-quality images, compelling descriptions, and frequent updates through Google Posts allow your dealership to make a lasting impression on potential customers. Showcasing customer trust Trust is a key factor in the car-buying journey. Add photos and videos to your profile Customers interact with visuals more than text.

Multi-Channel 52

Multi-Channel Demo Insights Sales 52

BirdEye

MARCH 7, 2025

A Birdeye study on online reviews for multi-location businesses shows that 64% of diners rely on Google to discover local restaurants. When optimizing your profile, focus on: Operating hours: Adjust for holidays, special events, or unexpected changes to prevent confusion. Encouraging diners to post images with their reviews.

Social Media 52

Social Media Multi-Channel 2025 Events 52

SurveySensum

NOVEMBER 25, 2024

What is Medallia – The Introduction Medallia is one of the pioneers in customer and employee experience management. It provides software solutions that allow companies to collect feedback from customers through various channels such as surveys, social media, email, and website interactions.

2025 52

2025 2024 NPS 2023 52