InMoment XI

OCTOBER 29, 2024

Whether you are curious about other programs/ROIs, want to gain a better understanding of options in the market, or are insight-obsessed like us, you can gain unlimited access to all of our valuable calculators by simply entering your email. Familiarity and nostalgia create a sense of connection that can strengthen customer relationships.

Loyalty 195

Loyalty Net Promoter Score Social Media Loyalty Programs 195

Forrester's Customer Insights

APRIL 29, 2019

There’s rarely a dull moment in the world of collegiate and professional sports. After wrapping up one of the more exciting March Madness Finals in recent memory, sports fans have not been starved for more great content: since the NCAA tournament wrapped up, American sports fans have turned their […].

Sports 36

Sports Blog Customer Insights Customer Engagement 36

Happy or Not

NOVEMBER 13, 2024

In this article, we’ll explore 10 outstanding customer service examples, each showcasing how HappyOrNot’s feedback solutions have empowered customer service representatives and support teams to deliver excellent service. Read the full case study here 2.

Customer Service 36

Customer Service Hospitality Customer Centricity Sports 36

Experience Investigators by 360Connext

JULY 6, 2021

The charter is a brief document to align the vision, purpose, responsibilities and roles for achieving customer experience success. How can you prioritize customer experience efforts in a way that’s fair and aligned with your overall goals? Ideally, the CX Team will review critical CX measurements and insights on a regular basis.

Document 358

Document Net Promoter Score Government Leadership 358

ProProfs Chat

NOVEMBER 19, 2021

The primary reason for the popularity of the Likert scale is its potential to offer different levels of agreement, quality, and disagreement to the respondents for accurate insights about a specific subject. These random poll questions help in collecting qualitative data about a specific topic and help you dive deeper into customer insights.

Engagement 98

Engagement Sports Net Promoter Score Webinar 98

ClearAction

OCTOBER 25, 2022

Success factors for Align and Embed maturity levels are your methods for facilitating automatic CX excellence: Ask: how you collect customer insights sets the stage for how customer-centric you run your business. Absorb: how you share CX insights shapes managers’ absorption of keys to customer-centric management.

Sports 71

Sports 2009 2022 Financial 71

Forrester's Customer Insights

JULY 8, 2024

Paris Gets Ready To Welcome The World For the first time in history, the Summer Olympics opening ceremony will not be held in a stadium. Instead, on July 26, Americans will be glued to their screens as athletes sail down the Seine to inaugurate Paris 2024. Interest in these Games is high – A […]

Sports 32

Sports Events 2024 Brands 32

Forrester's Customer Insights

DECEMBER 9, 2023

It’s not often that soccer and the United States are spoken of in the same breath. But a diminutive Argentinian possessing outsized wizardry changed all of that. Lionel Messi put US Major League Soccer on the world map, and Apple brought the games into American living rooms. On Saturday, December 9th, it all comes to […]

Sports 34

Sports Advertising Consumers B2C 34

Qualtrics

OCTOBER 1, 2020

You wouldn’t expect to see a children’s toy commercial late at night, beer commercials during Saturday morning cartoons, or a sports figure during afternoon soap operas. In turn, these can be used to gain insight about specific customer groups. Sign up for a free account and get started gaining valuable demographic insights.

Insights 49

Insights 2008 2013 Sports 49

Gainsight

OCTOBER 22, 2024

Now moving on to our internal teams… Benefits to Our Team: Real-Time Insights and Action: By migrating to Gainsight CE, our entire post-sales tech stack can now work together to provide more advanced—and real-time—customer insights. Our teams can be more proactive and deliver more value to customers. The result?

Sports 52

Sports 2023 Roadmap Insights 52

Gainsight

OCTOBER 22, 2024

Now moving on to our internal teams… Benefits to Our Team: Real-Time Insights and Action: By migrating to Gainsight CE, our entire post-sales tech stack can now work together to provide more advanced—and real-time—customer insights. Our teams can be more proactive and deliver more value to customers. The result?

Sports 52

Sports 2023 Roadmap Insights 52

SurveySparrow

DECEMBER 23, 2023

It’s a quick and easy way for businesses to understand customers’ thoughts. Recently, when buying sports shoes at Decathlon, I noticed something cool. Whether it’s a simple rating or detailed questions, businesses can customize it. Have you ever seen a touch screen in a mall or store asking for your opinion?

Feedback 52

Feedback Sports Events Customers 52

Optimove

FEBRUARY 8, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more The Big Picture: 5 Keys to Being Not Too Generous Acknowledge Overgenerosity: Marketing generosity is like an addiction. Once they are a customer, do you know how to optimize their lifetime value?

Marketing 52

Marketing Omnichannel Download Sports 52

Forrester's Customer Insights

JULY 25, 2018

Over the past few years, companies in all markets have embraced digital transformation, whether it is financial services finding new mechanisms to engage with customers or manufacturers adding sensors and other data collection components into their operational processes. Digital transformation has value in the […].

Sports 24

Sports Financial Insights Engagement 24

Forrester's Customer Insights

JANUARY 23, 2024

One of our 2024 media and advertising predictions that got left on the “cutting room floor” last August was: Netflix will announce a major live sports deal. Yes, now I wish we had published that one, because it would have come true. Today, in advance of its Q4 2023 earnings release, Netflix announced a 10-year, […]

Sports 39

Sports 2024 2023 Advertising 39

Forrester's Customer Insights

JULY 1, 2024

This traveling baseball team has become the Harlem Globetrotters of baseball, playing a modified version of the sport with rules designed to speed up games and engage the fans (If a fan catches a foul ball? If you haven’t heard of the Savannah Bananas, you’re missing out. The batter is out.). Almost all Banana Ball […]

Sports 37

Sports Travel Engagement 37

Amity

JANUARY 30, 2014

Is 2014 the year of Customer Success? Instead of asking the magic 8-Ball oracle, we turned to 8 exceptional customer success professionals and asked them to share their insights on the future of the industry. It is abundantly clear that the future is very bright for customer success!

Customer Success 48

Customer Success Insights 2014 Chief Customer Officer 48

C Space

FEBRUARY 12, 2020

I love to use the brand Nike all the time because they understand that their story is really less about what are the shoes made out of and more about what does it mean to use sport and exercise as a way to transcend who you are. And so, let’s celebrate life and who you are through sport. The Right Insight.

Brands 52

Brands Marketing Sports Net Promoter Score 52

Retently

APRIL 5, 2024

By predicting what customers want before they know it themselves, retailers can increase the likelihood of repeat purchases and deepen the customer-brand relationship. It features a half-court for basketball, a soccer trial area, a treadmill that simulates outdoor runs, and a customization bar for personalizing sneakers.

Retail 78

Retail Engagement Customer Experience Loyalty Programs 78

ClearAction

NOVEMBER 4, 2020

In a time when customer attitudes and behaviors are shifting and evolving rapidly, companies are finding customer intelligence uses — across all functions enterprise-wide — to be vital to survival. Here’s what you can do now to outperform your industry in 2021: Nurture company-wide thirst for customer insights.

2021 77

2021 Customer Experience Workshop Wireless 77

Forrester's Customer Insights

FEBRUARY 7, 2024

On the heels of Netflix’s WWE live sports announcement, there’s more surprising sports streaming news: Fourteen “television” channels that air sports across Disney, Fox and Warner Bros. properties will be bundled as a new streaming service to launch this fall.

Sports 32

Sports Insights Customers 32

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. Let’s look at a sports analogy for enlightenment. So, what does it mean?

Voice of Customer 62

Voice of Customer B2B Leadership Workshop 62

8x8

MAY 15, 2018

This significantly speeds first-call resolution and transforms the overall customer experience. Speech Analytics: Voice of the customer insights enable companies to optimize customer experiences through data-driven decisions. Favorite sport: Snowboarding. Favorite quote: “I have not failed.

Contact Center 66

Contact Center Sports Communication Call Center 66

ClearAction

SEPTEMBER 27, 2018

Like clay on a potter’s wheel, your customer experience foundation must be well-centered or cracks will appear in what your customers see. Like clay, your culture is pliable as long as there’s a thirst for customer insights and passion for applying them.

Customer Centricity 74

Customer Centricity Sports Culture Innovation 74

GetFeedback

JANUARY 6, 2020

Businesses need to be better at treating customers as individuals , each with their own goals and preferences. Personas help unlock customer insight. A business with hundreds, thousands, or even millions of customers has a big challenge: delivering experiences that don’t make customers feel like numbers.

Customer Journey Mapping 195

Customer Journey Mapping B2C B2B Customer Journey 195

Optimove

SEPTEMBER 28, 2022

While they’re browsing the app for more product recommendations (well, it is payday after all), your customer receives an in-app notification about an event happening in-store later that day; a sports personality will be on the top floor promoting their new range of sports apparel. And it doesn’t stop there.

Retail 52

Retail Brands Marketing Sports 52

Customers That Stick

NOVEMBER 13, 2014

This was my first introduction to the saying, ‘the customer is always right’ While I think much can be said about that expression, at the time, it was the first time I recognized that I had customers. Tell us how one outside influence impacted your customer service or customer experience thinking.

Customer Experience 137

Customer Experience Contact Center Sports Social Media 137

CustomerSuccessBox

JUNE 13, 2022

What is Customer Intelligence? Customer intelligence (CI) is the process of gathering and analyzing extensive customer data from both internal and external sources to acquire insights into customers’ demands, motivations, and actions. Customer intelligence insights aid long-term customer development.

Customer Success 52

Customer Success Net Promoter Score Customer Centricity Customers 52

Gainsight

MAY 3, 2020

Customer Success Teams : CS can bring in their unique customer insights to the data: Customer Context: Layering Customer Insights upon Product Data. Customer Lifecycle Stage, Customer Priorities, Spend, Renewal Date, Company Size, Use Case Maturity. Traditional Factors.

Customer Success 59

Customer Success Roadmap ROI Sports 59

8x8

MAY 15, 2018

This significantly speeds first-call resolution and transforms the overall customer experience. Speech Analytics: Voice of the customer insights enable companies to optimize customer experiences through data-driven decisions. Favorite sport: Snowboarding. Favorite quote: “I have not failed.

Contact Center 48

Contact Center Sports Communication Call Center 48

8x8

MAY 15, 2018

This significantly speeds first-call resolution and transforms the overall customer experience. Speech Analytics: Voice of the customer insights enable companies to optimize customer experiences through data-driven decisions. Favorite sport: Snowboarding. Favorite quote: “I have not failed.

Contact Center 48

Contact Center Sports Communication Call Center 48

Lumoa

JUNE 9, 2020

But to actually get to the bottom of the issues their customers were experiencing, they had to cross-check the behavioural data with insights coming from real customer feedback. Find out more about how Watchshop uses customer insights to improve their product pages.

Customer Experience 78

Customer Experience Feedback Retail Customers 78

Totango

JANUARY 10, 2024

Our leadership team embraces a culture of ‘listen and learn,’ redefining how we share and act on customer insights. From there, Beswada explained that the insights are grouped into relevant segments and then aggregated into dashboards accessible across the organization to marketing, product, operations, and sales.

Sports 96

Sports Leadership Culture Sales 96

Lumoa

JUNE 14, 2023

Its lean and straightforward formula for measuring customer contentment has made this metric a veritable “gold standard” in the customer experience space. According to CustomerGauge’s 2022 report , NPS sports an impressive 41% trust rating among B2B businesses – higher than any other rating system of its kind!

NPS 78

NPS Customer Centricity Loyalty Presentation 78

Forrester's Customer Insights

JULY 7, 2021

We use it to send texts to friends, send emails to colleagues, tune in to watch our favorite sports teams, and much more. Is Mobile Still A Thing? Where Is Mobile Headed In 2021 And Beyond? Mobile is everywhere. Yet many brands are still wondering, “What is the future of mobile?”

Sports 42

Sports 2021 Brands Customer Centricity 42

Forrester's Customer Insights

MARCH 1, 2022

Advanced analytics are changing sports as teams collect data that provides insights about the opposing team, its players, and in-game opportunities. These insights only work, however, if the players take advantage of them during the game — in the moment. The three-point shot in the NBA is a great example.

Insights 49

Insights Sales Sports Customers 49

PK

MAY 12, 2020

In short, mobile empowers brands to engage customers in new ways. A great example of this approach comes in the work we do with a leading action sports footwear, accessories and apparel retailer. Jodi Rausch serves as Director of Integrated Loyalty Solutions at PK.

Loyalty 52

Loyalty Loyalty Programs Apparel Rewards Programs 52