ClearAction

SEPTEMBER 27, 2018

Like clay on a potter’s wheel, your customer experience foundation must be well-centered or cracks will appear in what your customers see. Like clay, your culture is pliable as long as there’s a thirst for customer insights and passion for applying them. Make sure actions are not lipstick on a pig.

Customer Centricity 74

Customer Centricity Sports Culture Innovation 74

Optimove

FEBRUARY 23, 2025

Optimove Gamification: In 2024, we delivered AI-orchestrated gamification , a first to iGaming and Sports Betting operators. To further strengthen our leadership in Positionless Marketing, we are finalizing a strategic acquisition that will enhance our gamification solutions with a best-in-class offering.

2024 52

2024 Multi-Channel 2025 Financial 52

C Space

FEBRUARY 12, 2020

I love to use the brand Nike all the time because they understand that their story is really less about what are the shoes made out of and more about what does it mean to use sport and exercise as a way to transcend who you are. And so, let’s celebrate life and who you are through sport. Bernie Banks: Leadership is Influence.

Brands 52

Brands Marketing Sports Customer Centricity 52

BirdEye

OCTOBER 11, 2024

You’ll discover how these AI data scientists simplify customer insights, streamline competitive analysis, and help you make smarter decisions faster. This allows you to accurately understand customer feedback, including nuances like context, sarcasm, and industry-specific terms.

Insights 52

Insights Social Media Metrics Demo 52

C Space

FEBRUARY 11, 2020

Jason Robins, CEO, DraftKings: Betting on a New Market Subscribe to the Outside In podcast: The demand for sports betting has existed for decades in the United States, but it has traditionally been confined to the black market and Nevada, the only state. Bernie Banks: Leadership is Influence. He’s the Associate Dean for Leadership.

Net Promoter Score 52

Net Promoter Score Customer Centricity 2005 Banking 52

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. Let’s look at a sports analogy for enlightenment. So, what does it mean?

Voice of Customer 62

Voice of Customer B2B Leadership Workshop 62

C Space

FEBRUARY 12, 2020

We can launch a beta product and iterate and improve with customer insight all of the time. The experience a customer has with a subscription service is itself the brand and its product. Bernie Banks: Leadership is Influence. He’s the Associate Dean for Leadership. The Right Insight. We can learn.

Customer Centricity 52

Customer Centricity Net Promoter Score Entertainment Banking 52

C Space

FEBRUARY 12, 2020

Jason Robins, CEO, DraftKings: Betting on a New Market Subscribe to the Outside In podcast: The demand for sports betting has existed for decades in the United States, but it has traditionally been confined to the black market and Nevada, the only state. Bernie Banks: Leadership is Influence. He’s the Associate Dean for Leadership.

Customer Centricity 52

Customer Centricity Net Promoter Score Travel Banking 52

C Space

FEBRUARY 12, 2020

Jason Robins, CEO, DraftKings: Betting on a New Market Subscribe to the Outside In podcast: The demand for sports betting has existed for decades in the United States, but it has traditionally been confined to the black market and Nevada, the only state. Bernie Banks: Leadership is Influence. He’s the Associate Dean for Leadership.

Marketing 52

Marketing Customer Centricity Net Promoter Score Banking 52

ClearAction

JULY 29, 2018

. “There is a lot of measurement with external customers in the form of NPS and such, but most businesses are missing what’s needed in customer-centered behaviors, what’s needed in the business to drive customer and competitor knowledge, and what’s needed to improve customer insight and foresight.

Customer Engagement 48

Customer Engagement Engagement Customer Centricity Culture 48

Qualtrics

JANUARY 29, 2021

Through a chain of professions including sports marketing, inside sales, event management, and corporate learning and development, Aimee built a strong passion for monitoring, measuring, and creating better experiences. Aimee grew up a sports fan. From practitioner to advisor.

Sports 26

Sports Culture Leadership 2012 26

Lumoa

OCTOBER 31, 2018

Organizations will want quantitative justification of their investment in great customer service. Organizations will continue to look for more effective ways of gaining real-time customer intelligence rather than rear-view-mirror methods like surveys. Is customer centricity already part of the company DNA and culture?

Customer Experience 60

Customer Experience Customer Centricity Culture 2018 60

SurveySparrow

JULY 5, 2022

Results in lesser risks: While taking risks is not inherently bad when you invest in experience design, you will be able to minimize the uncertainty as a lot of the suggestions come directly from the customers. The customer insights you gather from your experience design strategy is based on real-world experiments.

User Experience 52

User Experience Travel Apparel Technology 52

Totango

JANUARY 10, 2024

Our leadership team embraces a culture of ‘listen and learn,’ redefining how we share and act on customer insights. Practice tactical listening and learning In recent years, Waystar has seen a high amount of growth, both organically and through acquisition, which has changed the leadership dynamics within the organization.

Sports 99

Sports Leadership Culture Sales 99

Currency Alliance

SEPTEMBER 17, 2019

This means a transaction is taking place to issue points, but the data about what the customer is actually buying is limited. When a customer opts-in to personal data sharing in a more robust partnership, the customer is enabling access to unique customer insights, so each partner can improve understanding and personalization.

Loyalty Programs 40

Loyalty Programs Travel Loyalty Airlines 40

Russel Lolacher

JUNE 13, 2022

But to your point, though, and you know that it’s a telltale sign to leadership at the, at the top level, that if you don’t think you can influence culture, like you’re really, really wrong, like, if you’re that top leader, you’re one of the biggest influences of culture, just by the way you act and say things.

Culture 59

Culture Communication Employee Experience Connections 59

Forrester's Customer Insights

JANUARY 12, 2022

At the Forrester Tech & Innovation Forum 2021, I discussed how leaders can learn from elite sports with leadership coach and author Drew Povey.

Sports 26

Sports 2021 Leadership Innovation 26

Martin Hill-Wilson

AUGUST 27, 2015

Here are some scenarios which illustrate this point: If customer lifecycle management matters to an organisation’s growth and profitability, then the normal way that marketing, sale and service teams go about their business cannot be seen as fit for that purpose. Imagine trying to coach a sports team remotely.

Multi-Channel 53

Multi-Channel Sports Social Media Customers 53

C Space

APRIL 21, 2020

Companies such as Bauer and Brian’s Custom Sports ,have pivoted to manufacturing PPE, and now Montreal-based CCM Hockey is to begin producing full-head protective hoods to help protect front-line healthcare workers during the coronavirus pandemic.

2020 52

2020 Brands Hospitality Entertainment 52