Currency Alliance

JUNE 16, 2020

For most of the last decade, loyalty marketing seemed to be on autopilot for many brands – but the tide is turning. Many of the entrants to this years’ Loyalty Magazine Awards were as adept with data and technology as marketers in many other disciplines. Brilliantly, Voxi has spun this very feature into a loyalty driver.

Magazine 52

Magazine Loyalty Innovation 2020 52

LoyaltyPlus

FEBRUARY 18, 2019

Connect, communicate and reward – loyalty should earn more than points. LoyaltyPlus advises on what constitutes an effective loyalty programme strategy. LoyaltyPlus says these touch points are not limited to traditional physical interactions, such as sales staff and cashiers. Scalable, proven tech.

Loyalty 40

Loyalty Communication Connections Multi-Channel 40

LoyaltyPlus

FEBRUARY 18, 2019

Connect, communicate and reward – loyalty should earn more than points. LoyaltyPlus advises on what constitutes an effective loyalty programme strategy. LoyaltyPlus says these touch points are not limited to traditional physical interactions, such as sales staff and cashiers. Scalable, proven tech.

Loyalty 40

Loyalty Communication Connections Multi-Channel 40

TechSee

JUNE 16, 2022

Eric’s favorite motto is “The Customer Experience is Paramount and must be the driving force to any organization.” His YouTube channel is a fantastic source of inspiration about customer experience and customer centricity in a digital world. Brad Cleveland is a global expert in customer strategy and managemen t.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

SurveySparrow

MARCH 24, 2024

It ensures that the tools are built with a deep understanding of customer needs, aligned with market trends, and capable of delivering exceptional user experiences. With a strong foundation laid during the discovery phase, businesses can drive customer satisfaction, foster brand loyalty, and gain a competitive edge in the market.

Feedback 52

Feedback Multi-Channel Customer Insights Customer Satisfaction 52

SurveySparrow

FEBRUARY 18, 2024

Customization is limitless with instant survey design options and an icon playground. Seamless Feedback Collection Capture feedback effortlessly through various channels including email thermometers, embedded surveys, and signature thermometers for popular email platforms. We’ll keep it simple and short. The best part?

2024 52

2024 Multi-Channel E Commerce Tourism 52

Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. Warm transfers” are a huge help in this area.

Customer Experience 83

Customer Experience 2024 Multi-Channel Social Media 83

Currency Alliance

JUNE 11, 2017

Loyalty program announcements so far this year indicate a major sea change. To get customers re-engaged, brands are making it easier to participate in their loyalty programs and are offering enhanced ways to redeem – so customers can make use of even small amounts of points/miles.

Loyalty 52

Loyalty Loyalty Programs Multi-Channel Travel 52

SurveySparrow

FEBRUARY 22, 2024

This not only helps in retaining customers but also turns them into advocates for your brand. Moreover, responsive customer support ensures that customers have a positive experience whenever they need assistance, further cementing their loyalty. This consistent engagement keeps your brand on customers’ minds.

Customer Retention 52

Customer Retention 2024 E-support Loyalty Programs 52

SurveySparrow

JULY 27, 2023

Well, it’s all about leveraging the power of digital technologies and channels to enhance customer interactions, streamline processes, and create personalized experiences throughout the entire customer journey. What is Digital Customer Experience?

Customer Experience 52

Customer Experience Social Media Multi-Channel Touchpoint 52

CSM Magazine

APRIL 14, 2021

Lack of customer insights is the biggest challenge to a successful customer experience strategy for 54% of marketers surveyed. Over half of companies say they are unable to identify customers on their own website. Data-driven customer experience strategies are crucial for success.

Multi-Channel 52

Multi-Channel Entertainment Customer Insights Insights 52

Optimove

NOVEMBER 7, 2023

As marketers we need data at our fingertips to unlock customer insights, getting innovative ideas for engaging campaigns, and perfectly orchestrating communications to each customer. As your customers, marketing, and technology evolves, so too does Optimove’s AI. And then achieving all that at scale?

Marketing 83

Marketing Multi-Channel 2012 Customer Journey 83

SurveySensum

MARCH 20, 2024

A Customer Experience Management tool or software helps businesses monitor, manage, and improve the overall customer experience with their products, services, or brand. CXM tools are instrumental in creating a customer-centric approach within organizations. They aim to help you achieve your business goals.

Customer Experience Management 52

Customer Experience Management 2024 Customer Experience Management 52

Think Customers

NOVEMBER 17, 2014

When I attended Customer Engagement World earlier this month, I heard questions in some sessions about how to reach the multi-screen customer. Attendees wanted to know everything from how to use Instagram to reach younger audiences to ways to integrate customer insights from social channels into the traditional marketing mix.

Multi-Channel 79

Multi-Channel Consumers Loyalty Customer Engagement 79

SurveySensum

NOVEMBER 23, 2023

With an index ranging from -100 to 100, NPS clearly gauges the loyalty or the enthusiasm of a customer to recommend your brand to their near and dear ones. Organizations can use their net promoter score to discuss problem areas, improve the experience of their customers, monitor loyalty trends, and grow revenue.

NPS 52

NPS Net Promoter Score 2024 Multi-Channel 52

Happy or Not

OCTOBER 13, 2023

Use multi-channel communication By involving your marketing team, you can effectively interact with customers across various platforms. From social media to email and beyond, offering multiple communication channels ensures that customers can quickly contact you for assistance.

Customer Service 36

Customer Service Multi-Channel Social Media Customer Expectations 36

SurveySparrow

JUNE 20, 2023

A Voice of Customer program goes beyond traditional customer feedback by using a systematic approach to gather, analyze, and act upon customer insights. Based on these insights, businesses make informed decisions to improve the overall customer experience, and drive meaningful change.

Voice of Customer 52

Voice of Customer Customer Journey Mapping Social Media Multi-Channel 52

Comm100

MAY 4, 2023

Agents can engage in small talk with the customer and use a friendly and approachable tone, making the customer feel more at ease and comfortable. This can foster a sense of trust and loyalty between the customer and the bank, leading to a more long-lasting relationship. Live chat can be very personal.

Banking 52

Banking Customer Experience Multi-Channel Financial 52

BirdEye

MARCH 9, 2021

Marketers at multi-location businesses have arrived at a true inflection point in which the world of customer acquisition and retention as we once knew it has rapidly shifted. Now new customers instead find the businesses they patronize through searches, social, online listings and referrals. True Actionable Customer Insights.

Marketing 53

Marketing Multi-Channel Net Promoter Score Customer Centricity 53

SurveySensum

FEBRUARY 24, 2022

Customer feedback plays an important role in enhancing your services and products, improving growth, and serving an all-around excellent user experience. . But you have to put effort into understanding the emerging customer insights and make the required improvements possible. . What is a customer feedback tool?

2022 52

2022 Feedback Multi-Channel NPS 52

SurveySensum

SEPTEMBER 15, 2023

Feedback Channels: Consider how and where you want to collect feedback. Customization Options: A good tool allows you to create tailored surveys and forms. Analytics and Reporting: The tool should provide detailed insights, trends, and reports to help you make data-driven decisions. 5) Let’s now dive into each tool.

B2B 52

B2B 2023 Feedback NPS 52

SurveySensum

MARCH 3, 2022

It not only automates the entire process of capturing customer feedback, but it also gathers it from multiple channels like website, in-app, social channels, surveys, emails, etc, and stores them in one place. If you are looking for a top-notch AI-powered voice of the customer tool, SurveySensum is your right choice.

Multi-Channel 52

Multi-Channel Feedback Touchpoint Customers 52

Happy or Not

DECEMBER 7, 2023

To succeed, you need valuable insights that go beyond the usual customer feedback. That’s where non-buyer customer feedback comes into play. For most companies, customer insights are a goldmine waiting to be tapped. Multi-channel engagement In a digital landscape, customer engagement takes various forms.

Feedback 36

Feedback Social Media Multi-Channel Return on Investment 36

CSM Magazine

SEPTEMBER 24, 2019

Insurers still seem to be struggling to match customer expectations, although overall performance had risen by 10% from 2017. Only 20% successfully answered a basic question sent via email, despite 49% of consumers identifying it as their primary or secondary channel for finding information. As well as email, chat also fared badly.

Insurance 45

Insurance Customer Service Multi-Channel Fashion 45

Win the Customer

NOVEMBER 14, 2016

How about being a bit more personal and actually communicating with your customers? Remember when customers were limited to using the telephone if they wanted to contact businesses? These days, there are multiple digital channels for customers to choose from; everything from email, live chat and of course, social media.

Social Media 145

Social Media Customer Service Multi-Channel 2014 145

SurveySensum

NOVEMBER 11, 2021

A leader in Experience Intelligence (XI), InMoment , effectively converts metrics into meaningful insights to promote high-value business decisions and relationships with customers and employees. It is an ideal tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys.

2021 52

2021 Multi-Channel Touchpoint NPS 52

Hero Digital

NOVEMBER 4, 2019

Arun worked with clients such as Bose, Carnival, Newell Brands, and TD Bank to create multi-channel personalized experiences from customer insights. “We We welcome Arun and his talent to drive Hero Digital’s analytics practice to deliver more customer loyalty and business growth to our clients.

Insights 40

Insights Multi-Channel Banking Brands 40

SurveySensum

DECEMBER 1, 2021

An index ranging from -100 to 100, NPS clearly gauges the loyalty or the enthusiasm of a customer to recommend your brand to their near and dear ones. The reason is… NPS is not a metric that just measures customer loyalty and satisfaction, it actually gauges the overall emotion of the customer towards your brand.

NPS 52

NPS 2022 Net Promoter Score E-support 52

Forrester's Customer Insights

APRIL 9, 2015

Walter Levitt is CMO at Comedy Central, and will join us on stage on Tuesday to discuss the evolution of the ''multi-channel, multi-platform brand.'' Comedy Central is rooted in a traditional linear cable channel, but (like many of your peers) is actively pursuing a multi-screen, multi-platform strategy.

Multi-Channel 36

Multi-Channel Entertainment Customer Insights Brands 36

Lumoa

AUGUST 23, 2021

Because the pandemic has not only changed how we interact with customers, but also the level of standards the customers now have, it’s time to be a little bold in your experimentation of what works. Embrace the rise of messaging apps One way might be to incorporate texting into your communication channels.

Customer Experience 94

Customer Experience Social Media 2020 Customers 94

SurveySparrow

JULY 20, 2023

Companies can personalize their offerings, anticipate customer needs, and provide tailored recommendations by analyzing past interactions, purchase history, and demographic information. This level of personalization not only improves the customer experience but also drives customer satisfaction and loyalty.

Insights 52

Insights Customer Experience Social Media Customer Centricity 52

eglobalis

JULY 2, 2024

The Imperative for Diverse Metrics and Measurements in Understanding Customer Sentiment Introduction Net Promoter Score (NPS) has established itself as a popular metric for evaluating customer loyalty, satisfaction levels, and the likelihood of customer churn.

NPS 389

NPS Feedback Net Promoter Score B2C 389

Currency Alliance

NOVEMBER 15, 2021

Commercetools partners with Currency Alliance to enable loyalty marketing in the age of composable commerce. Every company strives to build loyalty among its customers, but the methods to achieve the never-ending pursuit of loyal customers can vary widely. Furthermore, 91% of consumers want to be recognized.

Loyalty 52

Loyalty Loyalty Programs Multi-Channel Banking 52

Qualtrics

JANUARY 28, 2020

Fast and effective responses are critical at all times and across all channels. Fortunately, customer service support teams have an array of contact methods and customer experience (CX) tools to improve communication and enhance satisfaction levels. Read on for five terrific ways to totally reinvent customer communications.

Communication 24

Communication Multi-Channel Social Media Feedback 24

Alliance by IFS

OCTOBER 18, 2019

Personalizing service delivery through greater customer insights and digital engagement. By definition, customer relationship management entails learning more about the people you do business with and creating low effort, pleasant experiences for them. Multi-channel communication. Improve Administrative Efficiency.

Multi-Channel 30

Multi-Channel ROI Customer Retention Travel 30

Thematic

AUGUST 29, 2024

Think of it as tapping into your customers' direct thoughts and emotions so you can deliver exactly what they want. Whether through surveys, reviews, or social media, VoC helps you turn customer insights into better business decisions. In this article we’ll delve into what Voice of Customer is and why it matters.

Voice of Customer 62

Voice of Customer Social Media Feedback Multi-Channel 62

Retently

AUGUST 12, 2024

In this guide, we’ll walk you through the best NPS software for Ecommerce and Retail so you can pick the one that’s right for you and start making those customers smile! Key Takeaways NPS mainly gauges long-term customer loyalty, being a key metric for enhancing customer experience in ecommerce and retail.

NPS 78

NPS Retail 2024 Net Promoter Score 78