Lumoa

FEBRUARY 6, 2018

Customer centricity is the answer, backed with a credible customer profitability lens that gives an alternative view to traditional product sales/market share KPIs. Another is silos – unless there’s perfect collaboration they lead to inconsistent or competing objectives, marketing, service and measurement.

2018 121

2018 Customer Experience Customer Centricity Culture 121

GetFeedback

JANUARY 6, 2020

Businesses need to be better at treating customers as individuals , each with their own goals and preferences. Personas help unlock customer insight. A business with hundreds, thousands, or even millions of customers has a big challenge: delivering experiences that don’t make customers feel like numbers.

Customer Journey Mapping 195

Customer Journey Mapping B2C B2B Customer Journey 195

Optimove

MAY 27, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: It has never been more difficult for brands to engage with customers in a way that ensures relevance, secures conversion, drives loyalty, and maximizes lifetime value.

Sports 52

Sports Events Download Insights 52

Optimove

MAY 27, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: It has never been more difficult for brands to engage with customers in a way that ensures relevance, secures conversion, drives loyalty, and maximizes lifetime value.

Sports 52

Sports Events Download Insights 52

C Space

FEBRUARY 12, 2020

I love to use the brand Nike all the time because they understand that their story is really less about what are the shoes made out of and more about what does it mean to use sport and exercise as a way to transcend who you are. And so, let’s celebrate life and who you are through sport. The Right Insight.

Brands 52

Brands Marketing Sports Customer Centricity 52

Gainsight

MAY 3, 2020

These efforts can be combined to develop “Listening posts” in the following ways: Product Teams : Using analytics to assess the overall product health/ usage patterns / user sentiments by tracking: Product Health: Measuring trends for a given time-frame. Adoption Depth : DAU/WAU/MAU, Average Active days, User Retention, Active Accounts.

Customer Success 59

Customer Success Roadmap ROI Sports 59

ClearAction

JULY 29, 2018

. “There are some measures to help a financially-focused company to become more customer-centered,” said Linden. “We’ve worked with CFOs who have helped their company become customer-centric through an emphasis on lifetime value of customers.” What’s preventing customer-centricity?

Customer Engagement 48

Customer Engagement Engagement Customer Centricity Culture 48

C Space

FEBRUARY 11, 2020

Outside In: New and Emerging Conversations on Customer Centricity is a collection of. Jason Robins, CEO, DraftKings: Betting on a New Market Subscribe to the Outside In podcast: The demand for sports betting has existed for decades in the United States, but it has traditionally been confined to the black market and Nevada, the only state.

Net Promoter Score 52

Net Promoter Score Customer Centricity 2005 Banking 52

C Space

FEBRUARY 12, 2020

We can launch a beta product and iterate and improve with customer insight all of the time. The experience a customer has with a subscription service is itself the brand and its product. Outside In: New and Emerging Conversations on Customer Centricity is a collection of. The Right Insight. We can learn.

Customer Centricity 52

Customer Centricity Net Promoter Score Entertainment Banking 52

SurveySparrow

DECEMBER 23, 2023

It’s a quick and easy way for businesses to understand customers’ thoughts. Recently, when buying sports shoes at Decathlon, I noticed something cool. Whether it’s a simple rating or detailed questions, businesses can customize it. Customer Satisfaction (CSAT) Surveys It’s like a happiness check.

Feedback 52

Feedback Sports Events Customers 52

C Space

FEBRUARY 12, 2020

Outside In: New and Emerging Conversations on Customer Centricity is a collection of. Jason Robins, CEO, DraftKings: Betting on a New Market Subscribe to the Outside In podcast: The demand for sports betting has existed for decades in the United States, but it has traditionally been confined to the black market and Nevada, the only state.

Customer Centricity 52

Customer Centricity Net Promoter Score Travel Banking 52

Lumoa

JUNE 14, 2023

When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Its lean and straightforward formula for measuring customer contentment has made this metric a veritable “gold standard” in the customer experience space.

NPS 78

NPS Customer Centricity Loyalty Presentation 78

Gainsight

JULY 16, 2021

With everyone, no matter the sport or training, it takes practice to reach your next level of performance. Regularly evaluating existing metrics can help determine if they are still relevant to your business and the customer. Be patient with yourself. Have you ever heard that practice makes perfect?

Sports 40

Sports Customer Journey Customer Success Webinar 40

Retently

APRIL 5, 2024

Sales Opportunities: An omnichannel strategy allows retailers to engage with customers at various touchpoints, increasing the opportunities for cross-selling and upselling. Nike’s SoHo flagship store is not just about buying products, but an immersive experience where sports enthusiasts can engage with the brand in an interactive environment.

Retail 78

Retail Engagement Customer Experience Loyalty Programs 78

Pointillist

APRIL 26, 2018

As per the ‘State of Customer Experience in 2018’ survey , one of the biggest roadblocks to delivering exceptional customer experience is dealing with customer data. Without a single customer view and real-time insights, organizations struggle to deliver the quality experiences that customers are looking for today.

Customer Experience 72

Customer Experience Events Touchpoint Customer Journey 72

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. Let’s look at a sports analogy for enlightenment. How is their success measured? So, what does it mean?

Voice of Customer 62

Voice of Customer B2B Leadership Workshop 62

C Space

FEBRUARY 12, 2020

Outside In: New and Emerging Conversations on Customer Centricity is a collection of. Jason Robins, CEO, DraftKings: Betting on a New Market Subscribe to the Outside In podcast: The demand for sports betting has existed for decades in the United States, but it has traditionally been confined to the black market and Nevada, the only state.

Marketing 52

Marketing Customer Centricity Net Promoter Score Banking 52

Currency Alliance

MARCH 21, 2019

Decathlon athletes must be very good at 10 sports and excel at 3-4 to win competitions – but in any one sport, they are rarely the fastest, strongest, or most agile. That makes it difficult to prevent any single customer getting bombarded by messaging from different sources, which causes disengagement and unsubscribes.

Loyalty 58

Loyalty Banking Loyalty Programs Hotels 58

Lumoa

OCTOBER 31, 2018

Successful organizations will drive deep, orchestrated transformation rather than just fixing customer issues or tracing scores. It will require experience professionals to help drive more collaboration and alignment of operations, measures, metrics, processes, governance, workflow – true and real strategic organizational transformation.

Customer Experience 60

Customer Experience Customer Centricity Culture 2018 60

Qualtrics

JANUARY 29, 2021

Through a chain of professions including sports marketing, inside sales, event management, and corporate learning and development, Aimee built a strong passion for monitoring, measuring, and creating better experiences. Aimee grew up a sports fan. From practitioner to advisor.

Sports 26

Sports Culture Leadership 2012 26

Qualtrics

FEBRUARY 17, 2021

have realized that customer experience analytics and direct customer feedback are the hallmarks of building effective situational intelligence. CX teams have come a long way in helping digital product teams incorporate customer research and voice of customer data into problem resolution, product planning, and design scenarios.

E Commerce 26

E Commerce Webinar Metrics E-support 26

Totango

JANUARY 10, 2024

Our leadership team embraces a culture of ‘listen and learn,’ redefining how we share and act on customer insights. The goal is then to use these insights proactively to build cross-collaborative nurture strategies that will promote customer satisfaction, retention, and growth.

Sports 99

Sports Leadership Culture Sales 99

Currency Alliance

FEBRUARY 26, 2019

You can see this in the Gartner CMO survey: Loyalty marketing has traditionally suffered from the difficulty in measuring ROI (especially in the short-term). Of equal importance are the resources to measure results. Loyalty marketing has become the runt of the litter compared to other marketing disciplines.

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45

Optimove

JANUARY 27, 2021

SKS365 will leverage Optimove’s solution to create, orchestrate, measure, and optimize CRM journeys for millions of registered players, including those of its flagship brand, Planetwin365. Not only one of the fastest-growing sports betting portals in Europe, Planetwin365, is also the number one sports bookmaker in Italy.

Sports 40

Sports Marketing Multi-Channel Entertainment 40

Optimove

JANUARY 27, 2021

SKS365 will leverage Optimove’s solution to create, orchestrate, measure, and optimize CRM journeys for millions of registered players, including those of its flagship brand, Planetwin365. Not only one of the fastest-growing sports betting portals in Europe, Planetwin365, is also the number one sports bookmaker in Italy.

Sports 40

Sports Marketing Multi-Channel Entertainment 40

ClearAction

NOVEMBER 4, 2020

In a time when customer attitudes and behaviors are shifting and evolving rapidly, companies are finding customer intelligence uses — across all functions enterprise-wide — to be vital to survival. The best way to be nimble and lean — to grow — is to tightly align with customers. truly customer-centered ?

2021 77

2021 Customer Experience Workshop Wireless 77

Thunderhead

JULY 15, 2019

The customer experience then improves, to the ultimate benefit of the business. To make change, measure change. But while each of the goals offers measurable value to the business, they are operating in isolation and fundamentally, failing to start with the customer.

Multi-Channel 65

Multi-Channel Touchpoint Customer Centricity Call Center 65

Kustomer

NOVEMBER 4, 2021

Data is everything in CX and without the right technology , there really isn’t a great way to gain customer insights. Jarvis explains that having a good CRM has launched his department to great success because it allows them to store and access essential customer information on a whim. Jarvis Harris: (01:04).

Sports 93

Sports Customers Document Sales 93

C Space

APRIL 21, 2020

Publishing has been badly impacted by the combination of anti-virus measures and economic downturn – but some top brands are rethinking their strategies as well as helping with fundraising efforts. On top of that, the platform provides its merchant partners customer insights to make more data-driven and targeted decisions. “We

2020 52

2020 Brands Hospitality Entertainment 52