InMoment XI

OCTOBER 29, 2024

Familiarity and nostalgia create a sense of connection that can strengthen customer relationships. Personalization : Experiences tailored to customer profiles encourage loyalty. This is because they make customers feel understood and appreciated. This can happen through social media, forums, or events.

Loyalty 195

Loyalty Net Promoter Score Social Media Loyalty Programs 195

eglobalis

JULY 31, 2024

By analyzing social media interactions, companies can gain valuable insights into customer opinions, preferences, and emerging trends, allowing them to adapt their strategies accordingly and foster stronger customer relationships.

Customer Experience 430

Customer Experience Social Media 2024 B2B 430

Customer Bliss

MAY 23, 2017

While they hold numerous events throughout the year, their benchmark event is The Belmont Stakes. In 2015, Sports Business Journal called The Belmont Stakes “The Sporting Event Of The Year.” as Event Marketing Supervisor; and Paramount Pictures as Executive Director of Publicity/Marketing. About Lynn.

Sports 142

Sports Events 2014 2015 142

InMoment XI

JANUARY 27, 2025

Still, in discussing the logistics of the exchange, a nugget of information emerges amid the customers relief at having the issue resolved promptlya comment about wanting to look professional for an upcoming work event. And it doesnt stop there. These tools unlock unstructured data, detecting feedback themes and anomalies.

Call Center 195

Call Center Contact Center Social Media Apparel 195

InMoment XI

JUNE 28, 2022

Workflow: Automating the most time-consuming part of data analytics processing, Workflow seamlessly segments and drives automated action on your customer base within the XI Platform and triggers events in existing enterprise systems such as Slack, Hubspot, Marketo, Salesforce etc.

2022 74

2022 Feedback 2021 Technology 74

InMoment XI

OCTOBER 23, 2024

Credit unions can actively engage with their communities through events, sponsorships, and local initiatives. Moreover, by handling repetitive analytical tasks, AI systems allow human agents to invest more of their time and energy into forging strong customer relationships by resolving more complex issues.

Banking 195

Banking Customer Experience Financial Touchpoint 195

Experience Investigators by 360Connext

JANUARY 18, 2022

Yet in some organizations, customer experience training is reserved for those who are in customer service roles only. And that training can feel tactical and task-driven, like explaining how to track customer records in a Customer Relationship Management (CRM) platform. Offer a customer day more than once a year.

Culture 378

Culture Customer Centricity Customer Journey Feedback 378

Totango

JUNE 15, 2022

When this happens, it’s critical to figure out a resolution that not only addresses the overall problem, but deepens your customer relationship in the long term. Customers want to feel valued, and if an organization is not meeting their needs promptly and satisfactorily, it can lead to frustration, and eventually, to churn.

Customer Relationships 86

Customer Relationships Metrics Demo Customers 86

Optimove

MARCH 4, 2025

It combines customer relationship management (CRM) data with live sports feed data to deliver real-time, personalized messages at the most crucial moments. The post How OptiLive Keeps Players Hooked During Live Sporting Events appeared first on Optimove.

Sports 52

Sports Events Download Customer Relationship Management 52

Kustomer

OCTOBER 12, 2020

If the past year has taught the CX world anything, it’s that building and maintaining customer relationships is the key to survival during tough times. In fact, according to recent Kustomer research, empathetic customer service was the most valued customer service attribute during the global pandemic.

Customer Relationships 96

Customer Relationships Brands Contact Center Retail 96

GetFeedback

JUNE 22, 2019

Net Promoter Score surveys are a type of customer experience survey. They are good for gathering real-time customer feedback and building customer relationships. Remember that your NPS survey represents a valuable customer loyalty metric. Remember that your NPS survey represents a valuable customer loyalty metric.

NPS 304

NPS Net Promoter Score Feedback Brands 304

CSM Magazine

MARCH 25, 2025

Sabio Group today announced the expansion of its acclaimed ‘ Disrupt ‘ programme across Europe for 2025, taking its digital customer experience (CX) transformation event to three major European cities. Sabio is also looking at extending its programme even further with more European locations currently being assessed.

2025 52

2025 2017 Events Innovation 52

Experience Investigators by 360Connext

JUNE 22, 2021

Five ways to understand at-risk customers. You may not be able to stop all of your at-risk customers from leaving you, but you can learn a lot about how to avoid putting future customer relationships at risk! Identify what happens when a customer defects. Have a place to capture those stories.

Customer Journey Mapping 297

Customer Journey Mapping Customer Journey E-support Customers 297

Alida

MARCH 27, 2018

At Customers for Life, a recent Vision Critical event in Hong Kong, we immediately felt the grandeur, magnificent presence and ambience of the flagship Mandarin Oriental (MO) hotel in Central Hong Kong as soon as we stepped in. Here are some key takeaways from this exclusive event. From big data to insight. Join the movement.

Brands 124

Brands Hotels Rewards Programs Insurance 124

Experience Investigators by 360Connext

AUGUST 20, 2024

Yet in some organizations, customer experience training is reserved for those who are in customer service roles only. And that training can feel tactical and task-driven, like explaining how to track customer records in a Customer Relationship Management (CRM) platform. Offer a customer day more than once a year.

Customer Centricity 282

Customer Centricity Culture Feedback Customer Journey 282

InMoment XI

NOVEMBER 14, 2024

CRM Integration Integrating social listening data with customer relationship management (CRM) software helps you build rich customer profiles. For example, a fashion retailer can leverage social media activity to identify its most valuable customers.

Social Media 195

Social Media Multi-Channel Metrics 2024 195

InMoment XI

OCTOBER 18, 2023

After a successful XI Forum Europe featuring 9 EMEA customer experience experts , 200+ engaged delegates, 8 insightful workshops, and plenty of networking, it’s safe to say that the event was a hit! If you couldn’t attend the event, fear not! Let’s take a look!

Customer Experience 195

Customer Experience 2023 ROI Return on Investment 195

eglobalis

AUGUST 13, 2024

Product launches become global events, and customers are willing to queue for hours to get the latest device. However, this following lacks the fervor seen in Apple’s fan base. Apple: Apple fans are often described as a cult due to their intense loyalty and enthusiasm.

E-support 509

E-support Innovation Customer Centricity Loyalty 509

Experience Investigators by 360Connext

OCTOBER 1, 2014

How do you build customer relationships in today’s high-tech marketplace? Customers are casually dating competitors while we are constantly learning what makes them happy and trying to speak their language. Email is one of the few fertile grounds you have left for building customer relationships.

2013 274

2013 E-support 2014 Social Media 274

Optimove

MARCH 12, 2025

It encourages repeat purchases and strengthens customer relationships. #2. Host Virtual Launch Events or Webinars Generating excitement around new product launches helps build anticipation and increase early sales. Focus on Local Marketing Targeting local customers can strengthen community engagement and drive sales.

Retail 52

Retail Sales Marketing E Commerce 52

Alida

SEPTEMBER 14, 2018

In a fast-moving world where customer expectations are constantly changing, the best way to future-proof your company is to orient your business around the voice of the customer. That’s the key messages from Scott Miller, CEO of Vision Critical, when he delivered his keynote at the 2018 Customer Intelligence Summit.

Entertainment 133

Entertainment Customer Relationships 2018 Insights 133

Alida

MAY 16, 2018

It was the second annual CX and the City event in New York City from Vision Critical , and I spent most of the day holding my breath hoping that the storm would pass. The evening revealed how some of the world’s biggest brands are integrating customer feedback into every decision. I included some highlights below.

Insights 154

Insights Events Advertising Webinar 154

GetFeedback

AUGUST 29, 2018

Once you know what steps to take, relay the information back to the customer as clearly and Dealing with angry customers can be difficult, but stay professional and focus on reaching a resolution, not battling out. Step 3: Improve the customer relationship. Tell the customer they are wrong. Minimize the issue.

Net Promoter Score 223

Net Promoter Score NPS Feedback Social Media 223

Hallmark Business Connections

JULY 27, 2021

Test the Waters: Try Life Event Marketing. Life event marketing can be described as “connecting with a customer on a personal and emotional level—particularly during a unique life moment—in order to trigger a response that results in higher company profits and customer loyalty.” Incorporate social media.

Marketing 98

Marketing Events Social Media 2021 98

Alida

JUNE 30, 2017

Reinvent the brand-customer relationship. To remain ahead in the luxury market, Cadillac is putting customers in the driver’s seat and accelerating its efforts to improve the end-to-end experience. For instance, to make customers feel valued and welcome, the company’s president sends a personal letter to owners of the CT6.

Automotive 138

Automotive 2025 Customer Relationships 2017 138

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events. Follow on LinkedIn

2023 207

2023 Customer Service Contact Center Customer Centricity 207

Optimove

JANUARY 20, 2025

By delivering real-time, personalized messages based on player interests and live game events, OptiLive helps sportsbooks increase engagement, drive more in-play bets, and enhance player lifetime value. Key takeaways: OptiLive is a new solution designed to empower sportsbook operators to execute CRM-powered live sports marketing at scale.

Sports 75

Sports Marketing Download Events 75

CSM Magazine

NOVEMBER 6, 2024

Getting involved in local events, sponsoring activities, or engaging with neighborhood groups helps a franchise connect with its community. For instance, a gym franchise could host fitness events in the community or sponsor local sports teams.

Customer Service 52

Customer Service Loyalty Programs Loyalty Feedback 52

Zonka Feedback

MAY 16, 2024

Every year, some of the great CX leaders and professionals come together to share their insights and experiences about CX, learn from each other, and explore the best practices and CX trends in CX events and conferences held globally.

Events 59

Events Insights 2024 Customer Relationships 59

GetFeedback

SEPTEMBER 20, 2019

If you stop and think about it, that makes sense—the metric is looking at the percentage of happy customers specifically. CSAT is used to measure the customer satisfaction of a specific interaction or event. It’s a short-term satisfaction metric for customer experience. NPS and CSAT are relationship surveys.

NPS 278

NPS Metrics Net Promoter Score Effort Score 278

Totango

MAY 24, 2022

Customer relationship management software is great for sales, but it isn’t a substitute for a customer success platform. A customer relationship management app is software used to store data about prospect and client interactions in a single database to support sales, marketing, and other business functions.

Customer Success 96

Customer Success Customer Relationship Management Customer Relationships Sales 96

InMoment XI

JULY 1, 2024

Put simply: it involves analyzing current and historical data to make predictions about future events or trends. As mentioned earlier, predictive analytics is focused on forecasting future events, trends, or behaviors based on historical data. The next step is to take a long view when looking at customer relationships.

Social Media 195

Social Media Healthcare Retail Insights 195

InMoment XI

NOVEMBER 15, 2022

A successful organization knows that a key element of success is a loyal foundation built within its customer base. On paper, it may seem simple, but in reality, many companies struggle with building a customer-centric foundation within loyal customer relationships. Why Are Customer Satisfaction Surveys Important?

Net Promoter Score 195

Net Promoter Score Effort Score Customer Satisfaction NPS 195

InMoment XI

OCTOBER 3, 2024

Customer retention is your organization’s ability to keep your existing customers coming back to you over a set period. This is a key indicator of your organization’s customer loyalty and success in building lasting customer relationships. Why is Customer Retention Important?

Customer Retention 195

Customer Retention 2024 Guest Experience Loyalty Programs 195

GetFeedback

MARCH 4, 2019

share events. Customer interaction. According to Forbes , “positive social interactions with customers can help businesses win loyalty and drive business success.” James Daily is a seasoned content marketing writer who also consults with businesses on customer relationship strategies. post video. call to action.

Social Media 186

Social Media Omnichannel Advertising Definition 186

SAP Customer Experience

JUNE 22, 2022

Currently we are hosting a Customer Engagement Initiative regarding this topic. If you are interested to join us, please register here. Non-fungible tokens (NFT) are digital assets handled by smart contracts on a blockchain that can represent a verifiable ownership certificate for digital or physical assets, like art, licenses, in-game.

Customer Relationships 72

Customer Relationships Customer Engagement Customers Engagement 72

Totango

JUNE 15, 2022

So, while marketing budgets may get slashed and hiring may get put on hold, what can’t wait is the urgency to protect growth from your existing customers. A business model dependent on new customer acquisition will struggle to thrive during an economic downturn as the cost of acquisition eats away at profits. Let us help you.

Customer Success 108

Customer Success Customer Relationships Communication Customer Retention 108