InMoment XI

AUGUST 25, 2023

InMoment recently held a webinar featuring Forrester , an independent, research and advisory firm. Let’s dive into what we covered on our webinar. A vendor that complements your strategic objectives can bring fresh insights and innovation, enhancing your CX program’s impact on customer satisfaction and customer loyalty.

ROI 195

ROI Net Promoter Score Webinar Financial 195

Talkdesk

DECEMBER 1, 2020

Based on this experience, we have developed the Talkdesk CX Maturity Model™ to help brands understand their current maturity, set a vision for their ideal future state and create a roadmap to get there. With a CX transformation strategy in place, organizations can move up the maturity scale at their own pace to become more customer-centric.

Contact Center 104

Contact Center White Paper Roadmap Webinar 104

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. During this time of economic instability, it’s critical that Customer Success teams protect and provide business continuity to their customers. No worries, if you missed the webinar, you can view it on-demand here. .

Webinar 72

Webinar Customer Relationships Leadership Customer Success 72

InMoment XI

OCTOBER 24, 2023

By harnessing the power of historical data, predictive analytics crafts narratives of the future, offering businesses a roadmap to navigate the ever-evolving landscape of customer expectations. By anticipating customer behaviors, preferences, and needs, businesses can craft strategies that are not just reactive but proactive.

Contact Center 195

Contact Center Multi-Channel Net Promoter Score Metrics 195

Totango

AUGUST 23, 2022

B2B Customer Journey Touchpoints: A Guide for CS Teams. B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. Providing tutorial tips to answer customer questions and encourage greater product adoption. Delivering customer support. Customer Success Communities.

Touchpoint 122

Touchpoint Customer Journey B2B Customer Journey Mapping 122

COPC

MAY 31, 2022

The series is a 12-month research effort that addresses timely issues affecting contact centers and customer experience. Each month, a data-rich report is released, followed by an interactive expert-led webinar to review the findings. Improves customer satisfaction and loyalty. Benefits of COPC Inc. Certification?.

Customer Experience 101

Customer Experience Contact Center Consulting Metrics 101

8x8

DECEMBER 3, 2018

Improved customer experience, both during and outside of the holiday rush, has resulted in an increase in upsells by contact center agents, and higher customer satisfaction in general. How to Improve Your Customer Experience. Even if you know customer service is important, not everyone has a clear roadmap for improvement.

Customer Service 54

Customer Service Contact Center Net Promoter Score 2019 54

ChurnZero

JULY 30, 2021

To learn more about how to create a single source of truth for your customer, check out this product webinar: Creating a Single Source of Truth for Customer Success Data. Author: Rachel Gurman, Customer Success Manager, ChurnZero. Customer Success Around the Web.

Customer Success 98

Customer Success Roadmap Leadership Customer Satisfaction 98

Lithium

JUNE 7, 2022

Resource Round-up | Khoros Roadmap 2022 | Q2 This post outlines "now available" features mentioned for each Khoros product and helpful resources. AI capabilities that will reduce agent stress, new channels that will enhance customer experience, and much more. Learn how to fully utilize Khoros for your Customer Care agents.

Social Media 10

Social Media Webinar Roadmap Entertainment 10

ChurnZero

MAY 30, 2024

If you don’t have one and you are planning to create a robust learning program, it’s a good time to research different tools that would fit within your budget. Related: Learn how to seamlessly integrate customer education, including LMS tools, into your workflows in this webinar with ChurnZero and Absorb Software.

Feedback 107

Feedback Entertainment Metrics Roadmap 107

Amity

JULY 18, 2016

You’ve probably read your fair share of information online about Customer Success. Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Customer Growth & Expansion.

Customer Success 66

Customer Success Metrics E-support Leadership 66

Gainsight

APRIL 30, 2019

Product analytics provide the insight necessary to evaluate your last roadmap planning session and make informed decisions going forward. Customer Retention Rate (CRR). Customer Satisfaction Score (CSAT). Customer Acquisition Cost (CAC). Customer Satisfaction Score (CSAT). WATCH THE WEBINAR.

Metrics 65

Metrics Net Promoter Score Management NPS 65

Oracle

OCTOBER 17, 2019

This is a preview of the on-demand webinar, Best-in-Class Customer Journey Management: How to Deliver Truly Connected Service Experiences. Delivering a truly connected service experience is integral to managing today’s customer journey. improvement in year-over-year customer referrals.

Customer Journey 44

Customer Journey Effort Score Webinar Social Media 44

Lithium

NOVEMBER 1, 2022

Khoros + SearchUnify Partnership Combining the power of Khoros’s enterprise-grade communities software and SearchUnify’s AI-driven enterprise search solution to increase community engagement, improve customer satisfaction, and further reduce support costs. Webinars & Events Some event areas are limited to Khoros customers only.

2022 52

2022 Roadmap ROI Social Media 52

Amity

MARCH 19, 2014

You’ve probably read your fair share of information online about customer success. Specifically, and especially, if you are a SaaS company – there are several articles, whitepapers, webinars and blog posts that state how critical customer success is to your survival. Customer Growth & Expansion.

Customer Success 54

Customer Success Metrics Leadership Customer Satisfaction 54

ProProfs Chat

JULY 6, 2018

Listening, learning, and acting are key pillars to delighting customers. Our customers want us to push the technology and thought-leadership boundaries on our roadmap to deliver solutions to help them delight their customers. Our customer love accelerating progress by learning from other world-class, best practices.

Customer Service 100

Customer Service Culture Customers Interaction 100

SurveySparrow

AUGUST 28, 2023

Alright, let’s start with a bit of technical jargon—SaaS customer experience (CX) is the intricate dance of interactions, emotions, and perceptions that customers go through while navigating a Software as a Service (SaaS) product. Webinar Topics: Use survey data to determine which advanced features users want to learn about.

Customer Journey 52

Customer Journey Customer Experience Webinar Net Promoter Score 52

Gainsight

FEBRUARY 2, 2024

To solve this, companies today are turning to customer success training, guided by the logic that well-versed customers who take full advantage of your product will also be more successful. In short, customer training leads to customer retention. Unfortunately, webinars are also too often used as marketing tools.

Seminar 52

Seminar Webinar Document Consulting 52

ChurnZero

MAY 22, 2024

Building an executable digital CS strategy has three key components: a digital roadmap, an automation plan, and a touchpoint map. 1: Your digital customer success strategy’s digital roadmap. On average, it takes between two and three years to build and optimize a fully mature digital customer success program.

Customer Success 52

Customer Success Roadmap Net Promoter Score Touchpoint 52

Amity

JULY 18, 2016

You’ve probably read your fair share of information online about Customer Success. Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Customer Growth & Expansion.

Customer Success 48

Customer Success Metrics E-support Leadership 48

Amity

JULY 18, 2016

You’ve probably read your fair share of information online about Customer Success. Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Customer Growth & Expansion.

Customer Success 48

Customer Success Metrics E-support Leadership 48

Amity

JULY 18, 2016

You’ve probably read your fair share of information online about Customer Success. Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Customer Growth & Expansion.

Customer Success 48

Customer Success Metrics E-support Leadership 48

Amity

JULY 18, 2016

You’ve probably read your fair share of information online about Customer Success. Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Customer Growth & Expansion.

Customer Success 48

Customer Success Metrics E-support Leadership 48

Clarivate

DECEMBER 13, 2017

However, many of those same companies will have little to no objective measurements in place to actually measure their delivered customer experience. While it is true that many companies have some sort of customer surveys, those may likely be measuring only a small portion of the customer experience.

Customer Experience 49

Customer Experience Management Customer Journey Mapping Roadmap 49

SurveySensum

OCTOBER 5, 2020

A customer journey is a path of several stages that your customer goes through before arriving at that final activity of purchase. . In the above typical B2B SaaS customer journey, a customer attends your webinar and finds out about your product. Click here to know more about customer satisfaction.

Customer Journey 52

Customer Journey B2B Net Promoter Score NPS 52

Thematic

MARCH 29, 2020

Customer surveys are useful to keep a pulse on things, to get continuous feedback as you are improving your product, or to quickly get feedback on a specific aspect of your product. A customer survey that’s gaining popularity is a Product Market Fit survey. Customer in the room.

Feedback 111

Feedback E-support Metrics NPS 111

ProProfs Chat

SEPTEMBER 13, 2019

Two of the best ways to drive feature adoption are: by educating your customers (either through blog, webinars or any other type of content). Metrics will help you to set and track your SaaS customer service goals. Here are the five most important SaaS customer service metrics : Conversation volume/volume per agent.

Customer Service 55

Customer Service Net Promoter Score Metrics Omnichannel 55

ChurnZero

JANUARY 10, 2020

As Chief Customer Success Officer, Lisa will represent the voice of the Forcepoint customer, working cross-functionally to reimagine how leading cybersecurity companies should engage with their customers. Upcoming Webinar: How to Streamline Onboarding to Reduce Churn. Who else would you add to the list? . .

2020 52

2020 Chief Customer Officer Customer Success Leadership 52

Circular Edge

JUNE 17, 2020

Here’s part two, where I’m highlighting how CE supports our customers , the JDE community and Quest in showcasing digital success including case studies , product & service innovations, unique giveaways made by companies running JDE , Covid-19 Bingo Fundraiser and more that made this virtual JDE Week experience great!

Demo 52

Demo Innovation Roadmap Events 52

ChurnZero

SEPTEMBER 6, 2019

Secondly consider how these initiatives line up with your company’s overarching goals (growth, customer satisfaction and so on.) . Coming armed with stats and a roadmap to success will help make your case. Ready for more unfiltered views on life as a Customer Success Manager? Upcoming Webinar. i ncrease upsells?

E-support 49

E-support Document Sales Roadmap 49

ClientSuccess

OCTOBER 10, 2017

Some metrics that CSMs should pay attention to during this stage include customer engagement numbers, types of content customers are engaging with (which often highlights the features they’re interested in), as well as interest in any marketing materials that deal with the customer success process or roadmap.

Metrics 40

Metrics Customer Success Measurement Roadmap 40

SurveySparrow

NOVEMBER 29, 2023

Elevate your understanding, enhance customer satisfaction, and unlock the true potential of your product concept! It addresses specific needs and preferences, fostering a positive user experience and building long-term customer loyalty. It is important to be backed by an advanced platform. Psst… It’s free to try!)

Consumers 52

Consumers Innovation Loyalty User Experience 52

SmartKarrot

JANUARY 7, 2022

Create a company-wide culture of Customer Success through cross-departmental collaboration (marketing programs, product roadmaps, financial forecasting). Drive Customer Success outcomes through increased renewal rates and account growth, and reduced churn. Define and optimize the customer lifecycle.

Customer Success 19

Customer Success Roadmap Consulting Webinar 19

SmartKarrot

MARCH 21, 2023

Role: Director, Customer Success Strategy Location: Seattle, WA, United States (Remote) Organization: CommerceIQ As a Director, Customer Success Strategy, you’ll create and implement customer success strategies that promote effective onboarding, adoption, retention, value creation, and customer satisfaction.

Customer Success 19

Customer Success E Commerce E-support Consulting 19

SurveySensum

FEBRUARY 14, 2024

As someone who’s been in the Customer Experience field for years, I can tell you that the secret sauce to a successful business is understanding your employees. Understanding your employees can lead to better alignment with company goals and increased engagement, boosting productivity and customer satisfaction.

Feedback 52

Feedback 2024 Culture Demo 52

SmartKarrot

FEBRUARY 16, 2023

Conduct frequent training webinars and calls in conjunction with the marketing and training staff at Axon. Get a thorough understanding of the Axon product line and make sure that each customer’s environment is properly implemented. directing the Customer Success System’s implementation.

Customer Success 19

Customer Success Roadmap Customers Webinar 19

SurveySparrow

MARCH 26, 2021

A GTM strategy provides a roadmap for businesses to understand the relevancy and impact of their marketing and sales strategy. Prospects like them should be given case studies, tutorials, webinars, demos, etc. A detailed plan created to launch a product to the market is called a go-to marketing strategy.

Marketing 52

Marketing White Paper Advertising Airlines 52