Remove Customer Service Training Remove Hospitality Remove Poor Customer Service
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5 Top Customer Service Articles for the Week of April 8, 2019

ShepHyken

A good service opportunity went bad. Steve’s background is in the hospitality business, and so much of what he shares in this article can apply to any business. The hospitality mentality applies to all. Customer Experience Mistakes That Can Ruin Your Business by Nate Vickery. but it’s worth it.

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How to use customer service training videos to improve your business

ViiBE Blog

What is a customer service training video? Some people are a natural fit for customer service. Still, not everyone has the knack for anticipating customer needs and maintaining a professional composure even in stressful scenarios. Customer service in other cultures.

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How to use customer service training videos to improve your business

ViiBE Blog

What is a customer service training video? Some people are a natural fit for customer service. Still, not everyone has the knack for anticipating customer needs and maintaining a professional composure even in stressful scenarios. Customer service in other cultures.

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The Effects of Bad Customer Service and Why it’s Costing Your Company MILLIONS!

Michel Falcon Experience

I believe there are five things to consider to understand why your company is still delivering average or poor customer service which is impeding your growth. You Aren’t Hiring Customer-Centric People. Take my industry, hospitality, as an example. Trust me, the effects of bad customer service are not worth it!

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10 great customer service examples to learn from 

Happy or Not

Using customer service tools to capture customer feedback at key touchpoints, they collected valuable customer data that provided insight into customer expectations and identified patterns of poor customer service. Read the full case study here 9.