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The Five Easiest Customer Service Tactics Anyone Can Do

ShepHyken

DECEMBER 17, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service 118
Customer Service Customer Confidence Fashion Workshop 118
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Why the Marketing Budget Should Include Customer Service Training

ShepHyken

JANUARY 30, 2024

It’s how a customer is treated at every step of doing business with you. We recently had a client say their training budget didn’t have money allocated to customer service training. Typically, companies spend a lot of money training salespeople, which often falls under the sales budget, not the training budget.

Customer Service Training 101
Customer Service Training Customer Service Marketing Workshop 101
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Don’t Make a Mythstake: Ten Business Myths You Can’t Believe

ShepHyken

JANUARY 28, 2025

We Want Satisfied Customers: Our annual customer service research found that one in four (23%) dont return to a business that just satisfies them. Only the Front Line Needs Customer Service Training: Everybody in an organization is responsible for their role in customer service.

Loyalty Programs 92
Loyalty Programs Customer Service Training Workshop Culture 92
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Five Reasons Why Customers Leave

ShepHyken

NOVEMBER 12, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Return on Investment 101
Return on Investment Financial Workshop Customer Service Training 101
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Brand Slogans as CX Promises: How to Build Lasting Customer Loyalty

ShepHyken

NOVEMBER 26, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Brands 82
Brands Loyalty Workshop Customer Service Training 82
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Choosing the Right Words Can Transform a Customer Service Conversation

ShepHyken

OCTOBER 22, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service 87
Customer Service Workshop Customer Service Training Customers 87
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Let’s Play 20 Customer Experience (CX) Questions – Part One

ShepHyken

DECEMBER 24, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Experience 90
Customer Experience 2025 Sports Workshop 90
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