Customer Success Management Roadmap 
InMoment XI
JULY 13, 2022
If your industry is one generally viewed negatively – think debt collection, or property management – then you’re generally going to have lower scores, too. Having a false image of customer success can be harmful, as issues will go unrecognized and unresolved. #2: 2: Reach Out to Detractors. 3: Learn from Passives .
Experience Investigators by 360Connext
JANUARY 5, 2022
You also included less structured measurements, like what customers were telling you in user reviews. You asked your frontline teams, like customer service agents and customer success managers, about what they were hearing directly from customers. They also bring CX priorities back to their teams.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CSM Practice
JUNE 24, 2021
How valuable is Customer Success’s input in creating a solid product roadmap?! In the past, companies relied solely on the product management team to build and drive roadmaps. Shifting the Product Roadmap Ownership to Customer Success. What is a product roadmap? It was a one-team show.
eglobalis
SEPTEMBER 19, 2024
Actionable Items: Host Vision Workshops: Regular sessions can help employees understand how their roles contribute to the company’s long-term vision and customer success. Create Clear Roadmaps: Developing roadmaps that connect individual roles with company and customer outcomes increases engagement.
InMoment XI
DECEMBER 7, 2023
As competition and buyer empowerment compound, customer experience (CX) is proving to be the only truly durable competitive advantage. Companies that earn $1 billion annually can expect to earn on average an additional $700 million within 3 years of investing in customer experience. This is scored on a numeric scale.
Totango
AUGUST 13, 2024
But let’s face it: managing renewals can be a time-consuming process – and if you’re relying solely on account executives (AEs) to handle all renewals, then you could be missing out on opportunities to generate new business growth. These are not just any leads – they’re opportunities rooted in deep customer knowledge and relationship value.
Education Services Group
APRIL 25, 2021
In the third installment of our three-part series on the ESG Customer Success Maturity Model, I’ll share the characteristics it takes to Transform your CS organization into a proactive, predictive powerhouse (look at that alliteration!) of customer happiness and retention. The ESG Customer Success Maturity Model is not linear.
Expert insights. Personalized for you.
368 
Let's personalize your content