BirdEye

FEBRUARY 28, 2023

Having a social media presence is crucial for success in today’s market. Social media has become a primary way for people to discover and purchase new products, which means hiring a dedicated social media manager can seriously benefit your business. Table of contents What is a social media manager?

Social Media 98

Social Media Management Engagement Sales 98

BirdEye

APRIL 13, 2023

Social media advertising has changed the marketing and advertising world by making it easier than ever for businesses to reach their target audience. With billions of active users across platforms, social media advertising offers a level playing field to reach a vast audience and build brand awareness.

Social Media 98

Social Media Advertising E Commerce Fashion 98

BirdEye

JANUARY 6, 2023

Understanding social media algorithms can be the difference between success and failure. Unfortunately, achieving high engagement rates with ever-changing algorithms can be challenging. Table of contents What are social media algorithms? How do social media algorithms work?

Social Media 19

Social Media Sports Download Engagement 19

BirdEye

DECEMBER 29, 2022

Social media is one of the most important marketing tools companies have to connect with people and promote their products. However, measuring the success of social media campaigns can be challenging. Table of contents What are social media metrics? Social reach 2. Engagement rate 5.

Social Media 98

Social Media Metrics Net Promoter Score Return on Investment 98

BirdEye

FEBRUARY 15, 2023

Dentists and dental practices are increasingly turning to social media as a way to connect with patients, promote their services, and grow their businesses. Social media marketing provides dentists with an effective platform for connecting with potential customers and building relationships that will last.

Social Media 96

Social Media Entertainment Connections Download 96

Retently

NOVEMBER 13, 2024

A seamless, personalized, and engaging buyer journey is the difference between a one-time shopper and a loyal customer. Key Takeaways VFRs bridge the gap between online and in-store shopping by allowing customers to virtually try on products, providing a personalized and engaging experience that builds trust and confidence.

Retail 144

Retail Social Media Technology Brands 144

BirdEye

NOVEMBER 21, 2022

When it comes to social media, analytics is everything. Without understanding the numbers behind your social media efforts, you’ll have no way to determine whether or not your campaigns are successful. Thankfully, social media analytics is becoming easier and more accessible.

Social Media 98

Social Media Definition Multi-Channel Metrics 98

BirdEye

DECEMBER 28, 2022

Are you looking for ways to increase your social media followers? If the answer to either question is yes, you should consider running a social media contest. In fact, research shows that contests can be up to three times more effective than regular posts at generating engagement on social media.

Social Media 19

Social Media Brands Engagement Entertainment 19

BirdEye

FEBRUARY 6, 2023

Social media and healthcare topics have significantly become intertwined. Across all major social media platforms, wellness, and healthcare topics have overtaken almost all conversations. According to a study by PatientsLikeMe, a growing number of people (11%) turn to social media for reliable healthcare information.

Social Media 19

Social Media Healthcare Marketing Multi-Channel 19

BirdEye

FEBRUARY 21, 2023

Are you curious about how people use social media? Social media statistics can provide valuable insights into these questions and more. From Facebook’s total users to Twitter’s average daily tweets, there are so many facts that help us better understand how we interact with social networks. Let’s get started.

Social Media 98

Social Media 2023 Marketing Advertising 98

BirdEye

DECEMBER 30, 2022

As a social media manager, your success hinges on how well you can engage with and grow your audience. Figuring out the best time to post content on each social media platform can make or break your campaigns. To maximize engagement, you’ll need to know when to post and why. Try A/B testing.

Social Media 98

Social Media B2C Healthcare B2B 98

BirdEye

APRIL 25, 2023

Social media is essential for businesses to reach a wider audience and build their brand in today’s digital age. However, without a solid social media marketing plan, businesses can miss out on the full potential of social media marketing. Table of contents What is a social media marketing plan?

Social Media 93

Social Media Measurement Metrics Brands 93

BirdEye

FEBRUARY 21, 2023

Social media has completely changed the way we communicate and connect with one another over the past two decades. Social media is also a powerful marketing tool used by businesses of all sizes. We’ll start by discussing some of the key concepts and benefits of using social media. 84% of U.S.

Social Media 98

Social Media Management Multi-Channel ROI 98

BirdEye

MARCH 22, 2023

Including social media in your marketing strategy is crucial to maximizing your leads. However, running a business can be time-consuming, and implementing social media plans may require assistance. Posting consistently is the number one way to achieve your goals on social media.

Social Media 98

Social Media Multi-Channel E-support Management 98

BirdEye

MARCH 7, 2023

Research predicts that the number of people using social media will grow to about 5 billion in 2023. This year alone, 300 million more people are set to use social media than the previous year. Table of contents Challenges of managing social media for business Why is social media important for your business?

Social Media 94

Social Media Multi-Channel Metrics Measurement 94

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s a process that can only be accomplished with the help of social analytics tools. Before you review the list, we wanted to take a moment to define social media analytics if you’re a little green.

Social Media 99

Social Media Marketing Multi-Channel Metrics 99

BirdEye

DECEMBER 21, 2022

Social media is an ever-changing landscape where trends rise and fall every day. If you aren’t keeping a close eye on the latest social media trends, you might be left guessing while your follower count decreases. Take the initiative to develop a social media campaign for TikTok. billion users by 2023.

Social Media 97

Social Media 2023 2022 2026 97

BirdEye

DECEMBER 14, 2022

Social media has completely changed the way businesses can grow. If you’re looking to improve engagement and increase your brand awareness, you’ll need to know which types of social media content appeal most to your followers. Social media content categories. Written posts 3. Webinars 7.

Social Media 98

Social Media Entertainment Webinar White Paper 98

GetFeedback

AUGUST 14, 2019

Engage employees. Your ongoing customer experience transformation work will not be successful if you have not properly engaged employees in it. Be sure to include online reviews, social media, Voice of the Customer through the Employee or through customer service interactions, and other listening posts in your VoC program data feeds.

Customer Satisfaction 389

Customer Satisfaction Customer Centricity Feedback Customer Journey Mapping 389

Experience Investigators by 360Connext

NOVEMBER 13, 2014

63% also answered they had downloaded a retailer’s app on to their smartphone. If there’s one thing consumers seem to be looking for, it’s reassurance. Most shoppers (86%) said that a retailer having an online presence is “important,” “very important” or “critical.” I find this compelling.

Customer Confidence 279

Customer Confidence 2015 Retail Loyalty Programs 279

C3Centricity

DECEMBER 10, 2024

Accenture ) Expanded Case Study: Spotifys “Wrapped” Campaign Spotifys “Wrapped” campaign exemplifies how personalisation can drive engagement. This initiative doesnt just foster a sense of individualityit encourages users to share their summaries on social media, generating massive organic reach.

2025 108

2025 Consumers Competitive Advantage 2024 108

Experience Investigators by 360Connext

MARCH 9, 2015

We’ve listed several of them on our Customer Experience Resources page, along with some downloads and other free resources to help you. Some are better than others, but there are a few I think are required reading. Feel free to ask in the comments! Be observant.

Customer Experience 287

Customer Experience Chief Customer Officer Customer Experience Professionals Leadership 287

Experience Investigators by 360Connext

NOVEMBER 17, 2020

Customer clicks on the app or social media posts with the #CaptureKindness hashtag during the last two weeks of November will prompt T-Mobile to donate $10 to the organization. What about when they complete a training process or post about your brand on social media? Look for milestones. Are there milestones to recognize?

2020 372

2020 Airlines Social Media Hotels 372

InMoment XI

JUNE 7, 2024

With the increased usage of online review platforms and social media, guests hold unprecedented power to shape public perception. Proactive Engagement Proactively engage with guests throughout their journey, starting from the moment they express interest in your hotel.

Hotels 195

Hotels Management Social Media Hospitality 195

Optimove

OCTOBER 14, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: This post highlights the growing challenge of marketing fatigue, particularly during the holiday season when customer engagement is critical. Omnichannel engagement ensures brands meet consumers on their terms. #4

Consumers 59

Consumers E Commerce Marketing 2024 59

Alida

AUGUST 16, 2016

Several factors are driving companies to invest billions of dollars into online communities, both in public versions (like those hosted on social media sites) and private ones (those operated by brands on special community software). Technology and social media has given more power and influence to customers.

2015 0

2015 Social Media 2012 2019 0

Thematic

MARCH 20, 2025

Every day, customers leave a trail of feedback in online reviews, social media posts, and surveys. Text analytics helps companies detect recurring complaints, frustrations, and feature requests hidden in support tickets, app reviews, and social media comments. It’s not luck—it’s text analytics.

Social Media 62

Social Media Banking 2027 Roadmap 62

CX Accelerator

OCTOBER 21, 2019

If you don’t have the Evernote app on your phone, stop what you’re doing and download it. Social media is a goldmine for CX professionals for so many reasons. And last, but not least, the chance to listen to and engage with my customers. But in truth, social media can become pretty overwhelming pretty quickly.

Customer Experience 208

Customer Experience Social Media Customer Journey Mapping Customers 208

Optimove

FEBRUARY 11, 2025

See the difference control groups make in this guide Download Now Why it matters: Understanding hidden data is key to unlocking insights that drive smarter, proactive strategies. Your Social Media Activity : Likes, shares, and comments provide clues about your interests, values, and even your mood. Calculate Your Customers LTV!

Social Media 64

Social Media Download Insights Demo 64

Thematic

FEBRUARY 24, 2025

Social media listening – Analyze comments, mentions, and discussions about your brand. Analyze Customer Interactions Across Multiple Touchpoints Customers today engage with businesses across multiple channels. Social media platforms – Where customers engage with brands, leave reviews and ask questions.

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

Optimove

OCTOBER 16, 2024

See the difference control groups make in this guide Download Now Why it Matters: Lottery operators can use the latest in CRM Marketing to elevate player experiences through true personalization. Players now expect customized interactions that reflect their preferences and behaviors, enhancing satisfaction, loyalty, and engagement.

Download 59

Download Touchpoint Social Media Communication 59

BirdEye

APRIL 13, 2025

According to the latest data from Statista, Pinterest is now one of the most popular social media platforms in the United Kingdom, boasting over 13 million active users. Sell digital downloads 7. a clear signal of whos driving engagement and discovery. Strong SEO ensures long-term visibility and engagement.

2025 52

2025 E Commerce Social Media Retail 52

InMoment XI

MAY 30, 2024

Text analysis has become a critical component of analytics and business intelligence, enabling companies to derive meaningful information from unstructured data sources such as emails, social media, online reviews, and more. Examples: Ingesting social media data to detect emerging trends. Read the report today!

Social Media 195

Social Media 2024 Document Insights 195

Thematic

MARCH 26, 2025

Businesses can gain valuable insights from multiple sources—including support tickets, social media, and app store reviews. The feedback comes from an engaged or relevant source Feedback from paying customers, repeat users, or high-value clients carries more weight than random, unverified opinions.

Feedback 62

Feedback Social Media Customers E-support 62

InMoment XI

MAY 2, 2024

Download Report 5 Retail Reputation Management Strategies for Business Success Talking about reputation management for retail companies is one thing, but doing it is another. Review Monitoring: Look for software that can track and monitor reviews across various online platforms, including social media, review sites, and search engines.

Retail 195

Retail Customer Retention Management 2024 195

CX Accelerator

OCTOBER 21, 2019

If you don’t have the Evernote app on your phone, stop what you’re doing and download it. Social media is a goldmine for CX professionals for so many reasons. And last, but not least, the chance to listen to and engage with my customers. But in truth, social media can become pretty overwhelming pretty quickly.

Customer Experience 182

Customer Experience Social Media Customer Journey Mapping Customers 182

BirdEye

JANUARY 13, 2023

Engagement is the measurement of success on every social media platform. The truth is that some posts get more engagement than others. If you want to increase your engagement rate, you need to know what social media engagement posts are and how to use them. What is social media engagement?

Social Media 52

Social Media Engagement Events B2C 52