Optimove

SEPTEMBER 4, 2024

Get CDP Institute’s Guide on why your CDP needs a brain Download Now Why it matters: Opti-X helps brands deliver tailored messaging and experiences to meet the unique preferences, behaviors, and needs of each customer. It can be a critical differentiator. Your options for CDP-led orchestration.

Marketing 52

Marketing Download Sports Loyalty 52

TechSee

SEPTEMBER 28, 2023

Users have to learn a whole new set of prompts and skills. Generative AI isn’t yet built for mainstream user adoption. If service leaders could bridge this user experience gap, if they could deliver Generative AI-powered service as user-friendly and intuitive as a human agent, would customers use it?

2023 124

2023 Download User Experience Innovation 124

Optimove

JUNE 4, 2024

See the difference control groups make in this guide Download Now Why it Matters: With increasing data privacy concerns and regulations like the General Data Protection Regulation (GDPR), brands must offer clear value to users in exchange for their data.

Download 59

Download Sports User Experience Consumers 59

West Monroe

JULY 28, 2024

Download the e-book × 2-Minute Takedown: 1. Cloud & Infrastructure's Resurgence Driven by the escalating computational and storage needs of advanced AI systems, modernizing infrastructure has become crucial to ensure scalable and sustainable growth without compromising user experience or ethical standards.

2024 40

2024 Download Books 2023 40

InMoment XI

NOVEMBER 2, 2022

If you’ve ever heard the terms “ CX ” or “customer experience” before, you probably know that they and similar phrases refer to organizations’ attempts to scour every interaction for feedback and insights. You might also know that customer experience is generally considered to be a more specific subset of user experience ( UX ).

Touchpoint 243

Touchpoint Customer Experience Design Reference Brands 243

SurveySparrow

MARCH 19, 2024

The numbers are so overwhelming in order for your app to be noticed and memorable, you’ll have to provide a superior user experience. By acquiring user feedback from your app, you will get more actionable insights into how you can improve your mobile experience. Why Collect In-App User Feedback?

Feedback 52

Feedback User Experience NPS Touchpoint 52

Lumoa

DECEMBER 5, 2017

Poor user experiences affect more of us more often: before we used computers 2-3 times a day and now we check our mobile phones 80 times a day (every 12 minutes). Companies are quickly progressing on the way to understand customers and bring business value through customer experience. More about Customer Experience.

2017 102

2017 Insights Healthcare Events 102

Thematic

JANUARY 16, 2019

If you have a big growth goal to reach in 2019, you can leverage your customer insights from your Voice of Customer (VOC) data to achieve it. 4 areas to utilize your customer insights. Your customer insights can help you get feedback on new product ideas, and understand price sensitivity, determine when to retire products. .

Customer Insights 59

Customer Insights 2019 Insights Customer Journey 59

Optimove

JULY 23, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Personalization is critical in the iGaming industry as it empowers operators to boost retention, drive loyalty, and maximize revenue. For more insights on how to benefit, contact us.

Sports 52

Sports Download Return on Investment Loyalty 52

Optimove

JANUARY 2, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Web push, a potent channel in multichannel marketing, plays a pivotal role in engaging both active and churned players. Churned players, with deposit balances, are prime for reactivation via targeted messages offering promotions.

Engagement 59

Engagement Loyalty Programs Download Loyalty 59

Optimove

SEPTEMBER 29, 2023

With AI tools that personalize customer journeys and experiences like none other, brands using Optimove always send the best campaign, treatment, and content for each individual customer, at scale.

2023 78

2023 Marketing ROI Download 78

Optimove

JANUARY 23, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Tip #1 – Optimize for mobile Mobile commerce makes up the majority of online purchases globally, contributing to 59% of e-commerce sales in 2022 and expected to reach 62% in 2027, as RetailWire reported. For more insights, contact us to request a demo.

2027 59

2027 E Commerce Download User Experience 59

SurveySensum

AUGUST 31, 2023

A great SaaS feedback platform not only offers insights to refine your product based on real user experiences but also steers your product’s growth. It allows you to understand how decision-makers and product users perceive your products on a deeper level. SaaS satisfaction surveys help you do just that.

Customer Satisfaction 52

Customer Satisfaction User Experience NPS Demo 52

Optimove

JUNE 19, 2024

Journey Orchestration helps marketers set goals and apply relevant customer insights for audience segmentation; it also helps them manage and plan the timing and sequencing of channels for multichannel marketing campaigns and journeys. What is Journey Orchestration? Why is Journey Orchestration important?

Touchpoint 52

Touchpoint Multi-Channel ROI Customer Journey 52

Optimove

JULY 12, 2023

The CRM Marketer evolution curve Download Now>> What is AI Powered Site Search? These models take unorganized/unstructured data and convert it into usable insights. Machine Learning (ML): Site Search engines use machine learning algorithms to learn from user engagement and interactions to improve search results.

E Commerce 52

E Commerce User Experience Download Entertainment 52

GetFeedback

AUGUST 14, 2019

Online surveys can provide insights if your digital experience is meeting customer and prospect needs. It’s not the measuring that makes things happen, it’s what you do with those insights. Goal 1: Measure a purchase, transaction, support call or another specific experience point. Download the Toolkit.

Metrics 273

Metrics Customer Journey Mapping Customer Satisfaction Net Promoter Score 273

Kustomer

DECEMBER 14, 2021

Examples of modern customer self-service include: Chatbots Website downloads FAQ web pages Online forums/communities AI search functions. Website Downloads. Website downloads can include brand catalogs, ebooks, video tutorials, infographics, user manuals, coupons and more. Putting Self-Service Tools to Work.

E-support 79

E-support Download Consumers Retail 79

SmartKarrot

SEPTEMBER 19, 2023

To save you time and energy in building your playbook, you can head to our website for a free template download. This type of audit primarily seeks to evaluate the performance of a website in terms of user experience, search engine visibility, and overall optimization.

Download 10

Download Marketing Social Media Document 10

Optimove

DECEMBER 29, 2022

To get to the bottom of why users are disengaged, you’ll need to turn to – you guessed it – your analytics platform (though don’t overlook app reviews in the app stores – they’ll offer a veritable goldmine of insights). Let’s face it, no one wants users to churn that quickly, so it pays to engage from the get-go.

Engagement 52

Engagement Download Social Media Insights 52

Optimove

MARCH 28, 2023

Optimove’s all-in-one platform gives teams intelligent AI-driven customer insights, enabling them to pinpoint the most common attributes among their highest-value customers. Accelerating acquisition Engage potential customers who haven’t downloaded your app – or uninstalled it. Understand customer demand.

Marketing 52

Marketing Download Return on Investment Social Media 52

TechSee

JANUARY 12, 2023

For the first time, the VI Mobile SDK will allow VI’s visual AI models to run locally on the end user’s Android or iOS device, right inside the brand’s mobile app. There are many advantages to running VI’s AI on mobile devices via the VI Mobile SDK: Faster, Fluid User Experience (UX). Offline Analysis and Insights.

Connections 109

Connections Insights Contact Center Document 109

Lithium

AUGUST 3, 2021

A Q&A forum for Khoros CX Insights [Session# 1 Morning] Register today, Post your questions in the comments! A Q&A forum for Khoros CX Insights [Session #2 Evening] Register today, Post your questions in the comments! Upcoming Webinars. Marketing Advanced Product: Approvals for Regulated Industries Register today.

2021 52

2021 Webinar Events Download 52

SurveySensum

NOVEMBER 29, 2023

With in-app feedback, you can give your users prompt acknowledgment and resolution of their concerns or suggestions, fostering a positive and responsive user experience. This feature ensures that users feel heard and that their feedback is addressed promptly, contributing to increased satisfaction and engagement with the app.

Feedback 52

Feedback User Experience Customers Roadmap 52

SurveySensum

NOVEMBER 20, 2023

Pop-up, after key interaction or navigation Receive feedback on the user-friendliness of your website During or after navigating the site Were you able to locate the information you were looking for? Landing Page Valuable insights into your website’s traffic sources Upon landing or initial interaction What was your initial impression?

Customer Journey 52

Customer Journey Feedback Touchpoint Interaction 52

Optimove

NOVEMBER 7, 2022

How to give customers the ultimate user experience to keep them coming back. A positive customer experience begins at the point of app activation. Think relevant offers, personalized recommendations, trending products, and highlights that keep users engaged , and primed to purchase. Start as you mean to carry on .

Engagement 52

Engagement User Experience Banking Hospitality 52

SurveySensum

SEPTEMBER 12, 2023

In James’ scenario, the software strategically timed the survey, resulting in valuable insights. In-app surveys are those surveys that are integrated directly into mobile or web apps, enabling users to offer feedback or respond to questions while actively using the app. This highlights the importance of in-app surveys.

User Experience 52

User Experience Feedback Touchpoint Insights 52

SurveySensum

NOVEMBER 25, 2024

AI-Powered Insights : The tool leverages advanced analytics to uncover actionable customer experience trends. Market Research : Medallia features pre-built templates that are helpful for gathering quick insights for market research. Train and empower your frontline staff to deliver an exceptional customer experience.

2025 52

2025 2024 NPS 2023 52

Optimove

AUGUST 2, 2022

Delivering the optimal customer experience through hyper-personalization is no longer the preserve of a few elite brands. A powerful analytics platform will capture and sift through vast amounts of customer data in realtime, helping you to make high-value insight-driven decisions that power your personalization strategy.

Download 52

Download Insights User Experience Engagement 52

SurveySensum

MARCH 25, 2024

Capture leads : Exit intent popups are effective for capturing leads by prompting visitors to sign up for newsletters, download content, or create an account before they leave. Ebook Download Popup – Conversific Type of exit-intent popup : The ebook download Popup used by Conversific is an informational exit-intent popup.

2024 52

2024 Demo Download User Experience 52

CSM Magazine

OCTOBER 28, 2023

Some portal systems will include communication features like messaging, discussion forums, and email which are platforms for communication between organizations and their users. Online portals should be created to enhance the user experience and make it easier to access relevant information.

Customer Service 59

Customer Service Document Customers User Experience 59

Retently

JULY 3, 2024

This piece cuts to the chase, offering insights on how to identify and implement these tools effectively, striking a balance between confidentiality, ease of use, and integration – all while keeping costs in mind. Essentially, anonymous feedback tools open up a world of valuable insights. Types of Anonymous Feedback Tools 5.

Feedback 78

Feedback Multi-Channel E-support Insights 78

Gainsight

OCTOBER 25, 2021

Because it feeds off of user experiences, and users are the main driver of your company’s growth, customer feedback loops can be a guiding light for your product roadmap. User feedback is about more than the details your users offer up. Customer feedback loops root your strategy in data that matters.

Feedback 98

Feedback White Paper Roadmap 2024 98

Inbenta

JANUARY 30, 2020

Other noticeable advantage of this self-service solution, bots use existing platforms or browsers that travelers already have on their phones, which means that they don’t need to download a separate app and clutter their device. Chatbots can be fine-tuned over time using the data collected through prior interactions with travelers.

Tourism 121

Tourism Travel Multi-Channel Books 121

Gainsight

MARCH 29, 2022

Here’s how product-led growth strategies help your company stand out: They rally your teams around a better user experience. Product-led growth anchors departments across your organization to the north star vision your company chooses, and it motivates all teams to improve the user experience.

Marketing 98

Marketing User Experience Travel Download 98

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. The Text Analysis feature enables users to derive actionable insights from open-ended feedback.

2023 52

2023 NPS Feedback Metrics 52

Gainsight

MAY 3, 2022

To secure more expansion revenue, product managers need to put the product at the center of the customer experience at every stage of the business–from acquisition all the way to expansion. In order to increase expansion revenue, you need to consistently improve your product by enhancing your users’ experiences.

Roadmap 52

Roadmap User Experience Metrics Customer Base 52

Guavus

FEBRUARY 11, 2019

A study conducted by Ovum Research last year, for example, found that 67 percent of brands consider telecom operators a better original source of data insights than Google, Apple, and Samsung. How to capture and capitalize on new network and subscriber data insights. However, most CSPs have yet to turn that data into profit.

Insights 51

Insights Marketing Customer Experience 2018 51