InMoment XI
DECEMBER 6, 2024
Customer experience is at the heart of modern business success. Companies constantly seek ways to improve satisfaction, foster loyalty, and drive revenue, but delivering an exceptional customer experience is no small task. From managing customer touchpoints to implementing advanced tools and strategies, achieving the desired results requires significant expertise and resources.
CSM Magazine
DECEMBER 6, 2024
Have you ever been so captivated by a game that you lost track of time while completing quests or levelling up? Now, picture your customers experiencing the same thrill whenever they interact with your brand. Though it might sound far-fetched, this outcome is completely achievable with a marketing gamification consultancy. In this era of short attention spans, gamified marketing seeks to attract customers and keep them coming back by delivering fun and compelling brand experiences.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ChurnZero
DECEMBER 6, 2024
Far too many customer success organizations know they need to start implementing digital customer success, but just dont know where or how to start. And thats understandable. Its a new endeavor, and there arent currently many resources that explain how to begin implementing effective digital CS programs. However, the outcomes of having these programs in place are exciting, which is why many organizations want to start diving into digital CS.
CSM Magazine
DECEMBER 6, 2024
Creating a productive and comfortable contact center is crucial for both employee wellbeing and business success. For contact center managers, the challenge lies in designing an environment that promotes employee satisfaction, reduces turnover , and enhances productivityall while improving customer interactions. In this article, well explore practical tips on how to design an ergonomic and comfortable contact center that prioritizes employee wellbeing and leads to higher performance.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Zonka Feedback
DECEMBER 6, 2024
A patient walks into your hospital, expecting care and compassion. But something goes wronga delayed appointment, unclear instructions, or a lapse in hygiene. Frustrated, they leave not just with disappointment but a complaint that could define their entire experience.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Zonka Feedback
DECEMBER 6, 2024
A patient walks into your hospital, expecting care and compassion. But something goes wronga delayed appointment, unclear instructions, or a lapse in hygiene. Frustrated, they leave not just with disappointment but a complaint that could define their entire experience.
Forrester's Customer Insights
DECEMBER 6, 2024
After hearing the arguments in September, the federal appeals court in Washington unanimously ruled to uphold the law signed in April that forces the app to either cut ties with its China-based parent company (ByteDance) or be banned.
CSM Magazine
DECEMBER 6, 2024
Assessing the development level of a team member is an essential process in understanding their skills, growth potential, and the support they require. This evaluation helps leaders provide the right guidance and opportunities to help individuals reach their full potential. Here are key steps to assess the development level of a team member: Assess Skill Competence Technical skills : Evaluate their proficiency in the specific tasks or tools required for their role.
Forrester's Customer Insights
DECEMBER 6, 2024
Lets brace ourselves for a hard truth. Trust in marketing measurement is already poor. Left unchecked its about to get 20% worse. Learn about the challenges and market forces contributing to this decline and find out what steps you can take to enhance trust in marketing measurement.
Advertisement
Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
CSM Magazine
DECEMBER 6, 2024
In the era of globalization and interconnected supply chains, the significance of robust Third-Party Risk Management (TPRM) strategies has become undeniable. Businesses increasingly rely on a network of vendors and partners to support their operations, exposing them to various risks ranging from operational disruptions to data breaches. Implementing a comprehensive third-party risk framework ensures that organizations can not only identify potential risks but also manage and mitigate them effect
CSM Magazine
DECEMBER 6, 2024
The World Wide Web is well and truly a global phenomenon, with a host of new sites being created daily in countries and territories all across the world. Many of those locations have their own specific international domain names, like.au for Australia or.de for Germany. For a long time, these types of domain names were relatively obscure and not that popular, with most site creators favoring more generic and universal domain names, like.com.
CSM Magazine
DECEMBER 6, 2024
Kore.ai has introduced AI for Work, an Agentic AI Platform which merges enterprise search, workflow automation, and multi-agent orchestration to enhance productivity and streamline operations. The platform offers secure enterprise search with role-based access, a universal orchestrator for complex workflows, an enterprise marketplace with pre-built AI solutions, and agentic applications for multi-step workflows.
Expert insights. Personalized for you.
195 
Let's personalize your content