eglobalis

OCTOBER 1, 2024

Introduction: The Need for a Non-Siloed Organization Silos within an organization have long been a barrier to innovation, efficiency, and customer satisfaction. A siloed structure means that different departments operate in isolation, leading to communication gaps, disjointed strategies, and operational inefficiencies. For example, imagine your marketing department running a campaign without proper alignment with sales, causing confusion in customer messaging and missed opportunities.

2020 339

2020 Customer Journey Mapping Culture Innovation 339

Experience Investigators by 360Connext

OCTOBER 1, 2024

Ever wondered how small businesses can outshine their larger counterparts in customer experience? Hear how journey mapping can transform every touchpoint and why eliminating barriers is crucial to delivering a seamless customer experience. Real-life success stories from companies like Zappos and a local pharmacy illustrate the power of proactive customer care and community building in fostering loyalty and setting your small business apart from the rest.

Customer Journey Mapping 143

Customer Journey Mapping Touchpoint Customer Care Customer Journey 143

ShepHyken

OCTOBER 1, 2024

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How is AI transforming both employee and customer experiences? Can AI be utilized effectively in smaller companies with limited budgets? How does AI improve efficiency and productivity for customer service teams? What is the impact of AI on employee retention?

Customer Experience 94

Customer Experience Contact Center Customers Customer Service 94

Experience Investigators by 360Connext

OCTOBER 1, 2024

Learn the knowledge and tools to transform your customer experience strategy and achieve tangible results to drive business success.

Customer Centricity 110

Customer Centricity Customers Customer Experience Culture 110

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

2024

ShepHyken

OCTOBER 1, 2024

If you’re reading this article the day it comes out, then next week – the first full week of October – is Customer Service Week. This special week was created in the 1980s when the International Customer Service Association suggested that organizations should recognize the employees who create the experience that gets customers to say, “I’ll be back.

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2024 Customer Service Workshop Customer Service Training 92

ShepHyken

OCTOBER 1, 2024

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How is AI transforming both employee and customer experiences? Can AI be utilized effectively in smaller companies with limited budgets? How does AI improve efficiency and productivity for customer service teams? What is the impact of AI on employee retention?

Customer Experience 66

Customer Experience Contact Center Customers Customer Service 66

CSM Magazine

OCTOBER 1, 2024

1Win has been gaining traction in South Africa as a go-to bookmaker for both sports betting and online casino enthusiasts. With its modern design and user-friendly interface, it aims to cater to a wide range of users, from novices to experienced bettors. The platform not only offers a vast array of betting options but also ensures a seamless customer experience across devices, thanks to its dedicated mobile application.

Sports 52

Sports E-support Events Entertainment 52

SurveySensum

OCTOBER 1, 2024

Only 23% of customers say they’re “very satisfied” with their experience. Meanwhile, 44% are already open to trying new brands, even if they like the one they’re with. Once they leave, your chances of gaining them back are reduced to a slim 20% to 40%. Good isn’t good enough for customers anymore! So, how do you know if your customers are really happy?

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Customer Satisfaction Metrics Net Promoter Score NPS 52

Optimove

OCTOBER 1, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Personalized content drives higher engagement and retention. With Opti-X, marketers can deliver relevant, real-time recommendations automatically, ensuring every campaign resonates with customers and boosts conversions. Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more Key Takeaway s : Increase Engagement : Tailor content to each customer’s preferences for mor

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Events Sports Download Demo 52

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

Kapta Customer Success

OCTOBER 1, 2024

The Role of Strategic Leadership in Driving Growth and Success Strategic leadership in account management is pivotal for ensuring sustained success and growth. It involves the ability to anticipate and navigate market trends, seize emerging opportunities, and proactively align account strategies accordingly. A strong strategic vision enables leaders to steer their teams towards achieving long-term objectives while maintaining a competitive edge.

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Management Leadership Marketing Customer Engagement 59

ChurnZero

OCTOBER 1, 2024

From creating instant emails to summarizing customer accounts in seconds, AI is a dream tool for CSMs. Is it just as powerful for a customer success operations leader? As it turns out, using AI for customer success operations by leveraging its research and analytical capabilities can yield equally impressive results. ChurnZero’s You Mon Tsang says that while AI’s speed and “wow” factor are impressive, its real value in SaaS comes from applying it to existing workflows to solve ambitious ch

Customer Success 52

Customer Success B2B Customers Measurement 52

Happy or Not

OCTOBER 1, 2024

Happy CX Day to all the customer experience leaders out there! As a company that values delivering exceptional customer experience (CX), we couldn’t think of a better day than today to celebrate by launching our first-of-its-kind retail report , Retail’s Biggest CX Trends in 2024. This comprehensive report marks a major milestone for our team, and we’re excited to share these groundbreaking insights with retail leaders worldwide.

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2024 Retail Apparel Download 36

Lumoa

OCTOBER 1, 2024

content Lumoa Product News for August 2024 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Actionable Insights have been overhauled! We originally offered lots of different Insights types, but we received long term feedback that customers were unsure of the differeneces between the Insights, and when one would be more applicable than the other

2024 78

2024 Feedback Webinar NPS 78

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The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.

2024

Brandwatch CX

OCTOBER 1, 2024

Planning for 2025? Discover the 5 must-know social media marketing trends and best practices to fuel your marketing strategy.

Social Media 98

Social Media 2025 Marketing 98

IntouchInsight

OCTOBER 1, 2024

For 24 years, the Intouch Insight Annual Drive-Thru Study has been the go-to resource for insights into the drive-thru performance of leading Quick-Service Restaurant (QSR) brands.

Insights 62

Insights 2024 Brands 62

C3Centricity

OCTOBER 1, 2024

Inspiration for Customer Experience (CX) excellence can come from the most unexpected places. As business leaders, we know that keeping an open mind and learning from every occurrence is crucial to improving our own practices. Recently, I had an eye-opening experience that reinforced this lesson in a way I hadn’t anticipated. After the holiday season, I found myself grappling with severe lower back pain, which escalated into a medical ordeal that spanned hospital stays, emergency surgeries, and

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Insights Customer Experience Hospitality 2023 62

Circular Edge

OCTOBER 1, 2024

Transform Financial & Operational Processes within the Legal Industry Join live: Friday, December 13, 12pm Eastern As year-end approaches, law firms must navigate the complexities of financial management, client billing, and operational efficiency to analyze finances and create budgets for the upcoming year- a complex process that spans multiple departments and business units.

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Financial Webinar Management 52

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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

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West Monroe

OCTOBER 1, 2024

Ready to unlock AI’s potential? Generative AI is revolutionizing private equity by streamlining due diligence, portfolio management, and deal sourcing. A focus on RAG architecture and data lakehouses helps overcome challenges, while a hybrid approach ensures data privacy.

Connections 52

Connections Management Technology 52

Forrester's Customer Insights

OCTOBER 1, 2024

With cybercrime expected to cost $12 trillion in 2025, regulators will take a more active role in protecting consumer data while organizations pivot to adopt more proactive security measures to limit material impacts. Find out more in our 2025 predictions for cybersecurity, risk, and privacy.

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2025 Measurement Consumers Management 48

Forrester's Customer Insights

OCTOBER 1, 2024

Choice Is A Mirage Well, sort of. Customers still want choice, and networking vendors claim to offer it. But this isn’t my first rodeo. When I see “choice” claims from vendors, I see it as just marketing’s way of saying that it’s a messy product portfolio. I’m not innocent.

Customers 37

Customers Technology 37

Forrester's Customer Insights

OCTOBER 1, 2024

Forrester has just released its inaugural Vector Database Wave, marking a significant milestone in this rapidly evolving category. The vector database market is buzzing and nearly all other database vendors are racing to offer vector support.

Marketing 29

Marketing Insights Technology Customers 29

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

Customer Experience

Forrester's Customer Insights

OCTOBER 1, 2024

Commvault announced that it is acquiring Clumio for $47 million on September 24. What does this acquisition mean to one of the leaders in the enterprise data resilience market?

Marketing 26

Marketing Customers 26