SaleMove
MARCH 15, 2024
Learn the importance of Customer Centricity and how to achieve it in order to generate a game-changing impact on your business. The post The Importance of Customer Centricity appeared first on Glia Blog | Digital Customer Service Explained.
Beyond Philosophy
MARCH 15, 2024
You will have a customer crisis. We apologize for being so direct, but the fact is customer crises are inevitable. When it does happen, will you be able to navigate it to an acceptable outcome? Do you have a comprehensive approach? We doubt it. Few organizations do. Most think a customer crisis isn’t going to happen to them or that they will be able to manage it when it does with their business-as-usual approach.
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BirdEye
MARCH 15, 2024
In a recent survey conducted by Birdeye, we discovered that 36% of respondents consider YouTube the most crucial social media platform for establishing their online presence. This sentiment isn’t surprising, given that YouTube boasts 2.70 billion monthly active users as of 2024. With the platform witnessing millions of new videos daily, strategic planning becomes imperative to stand out.
Zonka Feedback
MARCH 15, 2024
Understanding customer needs and preferences has always been at the core of successful businesses. Voice of Customers plays a crucial role in collecting customer feedback, understanding their needs, and expectations, and working in the direction of fulfilling them.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
BirdEye
MARCH 15, 2024
Instagram stories have a huge potential for boosting your engagement rate and capturing the audience’s attention. What’s more effective at grabbing attention on Instagram than a vibrant play of colors and designs? Knowing how to change the background color of an Instagram story can significantly influence whether followers linger on your content or swiftly move to the next.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
BirdEye
MARCH 15, 2024
A business YouTube channel is powerful for brand visibility, customer engagement, and content marketing. However, there are instances when a strategic pivot is essential. Perhaps your company is: Undergoing a rebranding process. Consolidating your digital presence to focus on more impactful platforms. No longer producing content that aligns with your evolving business objectives, market trends, or customer expectations.
SurveySensum
MARCH 15, 2024
Picture this : Company A and Company B both launched a similar type of product which makes them competitors. They both launched their products around the same time but only Company B received more downloads and positive feedback. Why is that? This is because before launching Company B decided to market research into its target audience, created customer personas, and launched their product only after understanding their audience and market dynamics.
CSM Magazine
MARCH 15, 2024
Over the past year, Sabio Group has been working closely with Avaya to help companies across industries unlock the full potential of the Avaya Experience Platform (AXP). From healthcare to financial services, gaming, retail, and insurance, we’ve seen firsthand how AXP empowers organisations to transform their customer experience (CX) operations.
Cyara
MARCH 15, 2024
Dive into the highlights of Cyara Xchange 2024, where industry leaders exchanged insights and forged connections.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Gainsight
MARCH 15, 2024
Building an online community for your customers isn’t as hard as you might think—in fact, it’s pretty simple to get started. For most businesses, you already have a thriving community of interested and engaged customers around your brand—and harnessing your existing resources and relationships can power up a thriving community almost overnight. This is exactly what happened at HoneyBook, the client flow management platform empowering independent businesses.
Brad Cleveland Blog
MARCH 15, 2024
Some managers assume that quality standards are primarily for individuals, those actually delivering the service. But don’t miss half the fun and half the value. Establish the right quality standards for your organization, and you’ll see great things happen. In … Continue reading → The post The Enablers: 3 Essentials for High-Quality Customer Service appeared first on Brad Cleveland.
Braze
MARCH 15, 2024
Each month, Braze selects one individual as our Marketer of the Month in order to celebrate the exceptional work being done by members of our Braze Bonfire community. This month, we’re recognizing Tasha Powe, Sr. Group Lifecycle Marketing Manager at Helium 10.
Forrester's Customer Insights
MARCH 15, 2024
Read this blog for a peek into the findings from this year’s evaluation, The Forrester Wave™: Merchant Payment Providers, Q1 2024, by Principal Analyst Lily Varon.
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The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.
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Braze
MARCH 15, 2024
We're thrilled to announce that Braze has been named the 2024 #3 Best Workplace™ in the Large category by Great Place to Work®, the global authority on workplace culture.
Lithium
MARCH 15, 2024
On this week's Trend Report, we cover the latest TikTok trends, and industry updates, with a surprise deep dive.
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