Lumoa
JANUARY 8, 2024
So, you’re eyeing growth and a healthy ROI for your business, right? I’m guessing that’s a big ‘yes.’ It’s a common goal, after all. And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI).
ShepHyken
JANUARY 8, 2024
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How does AI play a role in streamlining repetitive tasks? What types of customer support tickets can be automated with the help of AI? How are large companies incorporating AI into their customer support platforms? What is the impact of AI automating simpler customer support tasks?
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The DiJulius Group
JANUARY 8, 2024
Cleveland, OH-based KeyBank has earned the distinction of Customer Experience Organization of the year, awarded on Oct. 12, 2023, at the 15th annual Customer Service Revolution Conference. Past winners include Starbucks, Chick-fil-A and NewDay USA. KeyBank Branch & Contact Center Leaders KeyBank planned to enhance its already successful customer experience culture in January 2022 when.
Kustomer
JANUARY 8, 2024
Zendesk is still a dominant player in the customer support solutions market — most commonly compared against Kustomer, Freshdesk, Gorgias, Intercom and several other alternatives. Zendesk is best known for its ticketing system, automation features, and integrations, making it a fan favorite for thousands of SMBs globally. While Zendesk Suite provides seemingly everything you need from a help desk software, it does come with some hefty drawbacks.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
ClearAction
JANUARY 8, 2024
Insights Utilization Rate Drives Growth Through Customer-Centric Organizations Lynn Hunsaker Customer-centric organizations use experience insights as the basis for each work group’s thinking and actions. ( Centric means aligned : customers’ well-being is the center of every decision). Insights Utilization Rate is a new phrase I’ve coined to represent how well your enterprise is absorbing, adopting, and acting on insights about customers (CX), partners (PX), and employees (EX).
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Customer Enthusiast
JANUARY 8, 2024
I met a friend for lunch over the weekend. The night before he’d flown in from Las Vegas, having booked a room at a nearby Hampton Inn.
CSM Magazine
JANUARY 8, 2024
We’ve all been in that frustrating spot of endlessly waiting on a delayed order. Tracking the shipment becomes an obsessive routine. Each passing day without an update slowly morphs excitement into disappointment. I’m sure you’ve vented to friends about the agony of delayed deliveries. But what we customers rarely consider is how these letdowns often start with inefficient manufacturing processes.
Optimove
JANUARY 8, 2024
Discover the true value of your customers with our LTV calculator Download Now Why it Matters: As iGaming operators plan for the playoffs’ kickoff, understanding the player lifecycle stage (new-> activated-> churned -> reactivated) is a critical step in personalization. It empowers the operator to address players with highly relevant content based on their engagement history with your brand.
CSM Magazine
JANUARY 8, 2024
The call came in early Sunday morning: “Our systems are down after a cyber-incident, and we need to get our contact centre back up immediately. Our customers cannot phone us, which is a major problem as all our other systems are down, so we are completely cut off.” This was the desperate plea from a major, global healthcare solutions company – and one of our customers here at Sabio – after a devastating ransomware attack had crippled their internal IT infrastructure.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
SurveySensum
JANUARY 8, 2024
Did you know that your surveys are causing fatigue among your customers? Yup, that’s right, more than 24% of respondents have stated that they abandon surveys if it’s too long. This low response rate is more than just a numerical woe – it represents the difficulty in cutting through the digital noise to engage your customers who are burdened with requests for customer feedback at every point.
CSM Magazine
JANUARY 8, 2024
Consumer services address our daily needs, such as food, leisure, and health. Businesses in this sector, like car dealerships and grocery stores, offer varied career opportunities. For those inclined toward people interaction and seeking a sought-after career with specialization opportunities, we advise them to study the consumer services field. This article explores the definition of consumer services, the advantages and disadvantages of pursuing related jobs, and guidance on choosing it as a c
Kapta Customer Success
JANUARY 8, 2024
Looking to hit your business growth goals this year? As businesses strive to do more with less, customer retention and expansion is the way to go. This allows you to spend less on costly new customer acquisitions while protecting the 20% of your existing customer base that generates up to 80% of your revenue.
CSM Magazine
JANUARY 8, 2024
The rapid rise of digital currencies like Bitcoin has not only transformed the financial world. It has also made a significant impact on popular culture, particularly in film and television. For enthusiasts of Bitcoin, especially those who enjoy the thrill of Bitcoin gambling, there’s a wealth of entertainment that delves into themes of digital finance, futuristic technology, and the societal implications of these advancements.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
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Braze
JANUARY 8, 2024
To succeed in today’s challenging customer engagement landscape, brands need to understand who their users are, how they’re engaging, and what they care about.
Clarivate
JANUARY 8, 2024
The annual Clarivate Drugs to Watch report for 2024 features 13 new therapeutics with standout commercial and/or clinical potential. These new treatments hold tremendous promise to advance patient care and fuel the next generation of medical breakthroughs. Common themes for this year’s picks included: New drugs developed using new modalities and technologies.
Braze
JANUARY 8, 2024
In October 2023, two of the most widely used email providers in the world, Gmail and Yahoo, announced updates they’ll be introducing in early 2024 that will affect email deliverability. Read on to better understand the new requirements and what you need to do to meet them.
ChurnZero
JANUARY 8, 2024
At most SaaS companies, the line item for customer success budgets is dedicated to headcount. This is why on our annual survey of customer success leaders , we ask about “non-headcount budgets.” This non-headcount approach is a technique for understanding how SaaS companies are investing in the needs of their customer success teams. In other words, this is the budget available for the tools and training customer success managers (CSM) need to continuously improve.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
CSM Magazine
JANUARY 8, 2024
In an era where the internet has become a hub for almost every form of entertainment, the allure of online casinos has not gone unnoticed. With the convenience of playing from home, the number of players flocking to these virtual establishments is on a steady rise. However, amidst this growing popularity, the concern for safety in online gambling cannot be overstated, especially when it comes to USA online casino real money platforms.
Zonka Feedback
JANUARY 8, 2024
Explore the best post-purchase survey questions, examples, and best practices to gather customer insights once they turn buyers.
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