Brandwatch CX
FEBRUARY 13, 2025
Boost your TikTok engagement with these 10 essential tips for 2025. Discover strategies that work and start creating content that resonatesread more!
Forrester's Customer Insights
FEBRUARY 13, 2025
Every time you turn around, it looks like someone is taking a shot at customer success (CS). Whether at last years SaaStr or elsewhere, more voices have been calling for new approaches to CS ones that transform CS from cost center to tool for growth.
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Brandwatch CX
FEBRUARY 13, 2025
Discover effective WhatsApp marketing strategies to boost your business growth. Learn how to engage customers and enhance your brand's reach. Read more!
Help Scout
FEBRUARY 13, 2025
Help Scout is now available in AWS Marketplace! Easily find, buy, and deploy our customer support platform with simplified billing, built-in compliance, and seamless AWS integration all with unlimited users & AI included.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Forrester's Customer Insights
FEBRUARY 13, 2025
AI agents have a promising future as innovative coworkers, and their presence is already being felt despite the inflated hype and current limitations.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
PeopleMetrics
FEBRUARY 13, 2025
No matter how talented you are as a customer experience or market research professional, you need a team to build and sustain a world-class Voice of the Customer (VoC) program. In this lesson, were focusing on the internal help youll need. (In the next blog post, I focus on Lesson 16 in the age of AI and external partners.) As I outlined in the book , the reality is, VoC doesnt live in a vacuumit touches multiple departments, each playing a crucial role in making customer insights actionable.
CSM Magazine
FEBRUARY 13, 2025
John Tschohl, founder and president of the Service Quality Institute, emphasizes the need for relentless commitment to service, empowerment of staff, and constant training. Without these, even the most esteemed brands risk losing their edge and ultimately, their profitability. I have been skiing in Vail Colorado, one of the best skiing areas in the world, for over 50 years.George Gillett originally built VailResorts.When I first met George in 1978 I asked him what he does and he said, I am in cu
The DiJulius Group
FEBRUARY 13, 2025
This week, John sits down with his managing partner, Denise Thompson, to discuss her evolution with the DiJulius Group and what advice she has for working alongside an entrepreneur. Links: 2025 Livestream Workshops, Register now! The Customer Service Revolution Podcast The DiJulius Group Customer Experience Executive Academy Employee Experience Executive Academy Our new.
CSM Magazine
FEBRUARY 13, 2025
Its Valentines Day, and youre a Customer Service Manager with an important mission – to help your customers fall in love with your brand! How do you bring about this “Customer Love” phenomenon? First, realize the immense power of brand love. A Harvard Business Review study showed that customers who love a company are likely to tell nine other people about their positive experiences.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Brad Cleveland Blog
FEBRUARY 13, 2025
You probably have a ton of data on customers, products, services, and processes. A customer experience dashboard will help you cut through the clutter and tell a unified story. CX dashboards are important tools and, along with human experience and … Continue reading → The post Connect the Dots with a Three-Layered CX Dashboard appeared first on Brad Cleveland.
Forrester's Customer Insights
FEBRUARY 13, 2025
To prove the value of marketing, marketers need to deliver growth. Delivering sustainable growth hinges on a transformative go-to-market (GTM) strategy that prioritizes impact.
Circular Edge
FEBRUARY 13, 2025
Revenue Planning for Law Firms at the Matter and Personnel Level Join live: Friday, February 28 at 12pm Eastern Join this webinar to explore actionable strategies to optimize revenue forecasting and resource allocation and gain insights from industry experts on leveraging data-driven tools and best practices to enhance financial planning and decision-making for your firm.
Forrester's Customer Insights
FEBRUARY 13, 2025
In this two-part blog series, Principal Analysts Anthony McPartlin and Seth Marrs debate the idea of AI agents as coworkers. Here, Anthony takes a skeptical perspective, while in his blog, Seth (ever the optimist) makes his case for a more positive view of AI agents.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Circular Edge
FEBRUARY 13, 2025
Stay Ahead of the Curve: Managing US Tariffs Effectively with JDE Join live: Tuesday, February 25 at 1pm Eastern With global trade regulations constantly evolving, businesses using JD Edwards (JDE) must ensure their systems are prepared to handle tariffs efficiently. This session will provide a comprehensive guide on configuring JDE to manage tariff calculations, compliance, and reporting.
Forrester's Customer Insights
FEBRUARY 13, 2025
The 2024 CrowdStrike software incident reinforced the importance of three key pillars for crisis communications. While CrowdStrike CEO, George Kurtz, issued a specific, fact-based statement within hours of learning there was a major outage caused by a bad software update, he faced criticism for not immediately offering an apology.
SurveySensum
FEBRUARY 13, 2025
Customer experience has moved from being a competitive differentiator to a key business imperative. Companies that lead in customer experience are now outperforming laggards by nearly 80%. NPS is a critical business KPI that tells you how likely your customer is to recommend your product or service to others. It is the key predictor for gauging and improving customer retention and loyalty.
Forrester's Customer Insights
FEBRUARY 13, 2025
This week, Forrester published Introducing The B2B Sales Communications Rules Engine. This new model is designed to help revenue enablement teams better filter all the incoming requests, demands, and downright noise that well-meaning colleagues aim at sales and other customer-facing personas.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
CX University
FEBRUARY 13, 2025
CX University, a leading provider of Customer Experience (CX) education, and JourneyTrack , the all-in-one comprehensive CX/EX journey management platform, have established a collaborative partnership to enhance the Applied Customer Journey Mapping professional development course. This strategic alliance integrates JourneyTrack’s sophisticated software into CX University’s online course, providing students with access to cutting-edge technology for advanced customer journey analysis.
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