Magellan Solutions
MARCH 13, 2024
Did you know companies embrace offshoring and outsourcing to improve efficiency and cut costs? However, when it comes to the offshoring vs outsourcing debate, it’s crucial to understand the distinction between these two approaches and decide which best aligns with your business’s needs. Delegating tasks to external parties can significantly impact your business.
The DiJulius Group
MARCH 13, 2024
Unleash the full potential of your customer service team and lead your business to new heights with Scott Greenberg, the acclaimed author, and former Edible Arrangements franchisee, as he shares his playbook for excellence in leadership. On this episode of The Customer Service Revolution, prepare to change your understanding of team dynamics and customer experience.
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CSM Magazine
MARCH 13, 2024
So, you’ve got a great product or service. You’ve nailed down your target audience, you’ve crafted compelling marketing campaigns, and you’re seeing some success. But you know what’s even better than making a sale? Turning that sale into a loyal, lifelong customer. That’s where customer success management (CSM) comes in.
Forrester's Customer Insights
MARCH 13, 2024
Great customer service sets companies apart. And, you leave money on the table if you don’t meet your customer’s expectations of engagement. Business and IT leaders understand the economics of great customer service, and Forrester data shows that over 70% of enterprises invest modern solutions.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
CSM Magazine
MARCH 13, 2024
Quick Response (QR) codes have emerged as a convenient bridge between offline and online customer experiences. Originally designed for tracking parts in the automotive industry, QR codes have evolved far beyond their initial purpose. Retail businesses and service industries are now using these pixelated squares to provide exceptional service to their customers in innovative and efficient ways.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
CSM Magazine
MARCH 13, 2024
Activewear brand, Sweaty Betty, has achieved transformational success by partnering with customer experience (CX) experts Sabio Group to overhaul its customer service experience. Implementing Sabio’s proprietary Salesforce Service Cloud Accelerator and Salesforce Service Cloud, Sweaty Betty realised game-changing operational efficiencies and customer satisfaction levels that exceeded all expectations.
Genroe
MARCH 13, 2024
Unlock the secrets of CX success! Master the art and science of measuring customer experience in this game-changing guide. The post 8 Essential Customer Experience Metrics and Best Practices (2024) appeared first on Genroe | Customer Experience | Net Promoter Score.
Forrester's Customer Insights
MARCH 13, 2024
Forrester’s 2023 State Of VoC And CX Measurement Practices Survey results are in. They reveal some continued trends — and some interesting shifts.
Clarivate
MARCH 13, 2024
Clarivate Plc , a leading global provider of transformative intelligence, has been awarded a contract from the USPTO which will transform capabilities for US examiners working on Design Patent applications. Using DesignVision from Clarivate, an Intellectual Property AI & Image Search Platform for Government, examiners will be able to easily expedite patent examinations by using reverse image search AI to quickly identify relevant prior art.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Forrester's Customer Insights
MARCH 13, 2024
People with disabilities are a valuable resource to firms looking to innovate and create new ways of working with their customers.
Nasuni
MARCH 13, 2024
Jeff Gusky announces the general availability of Nasuni Edge for Amazon S3 storage, which accelerates data ingestion, access and delivery for edge workloads.
Braze
MARCH 13, 2024
As cookies are phased out, businesses need to rely more fully on first-party data. So let’s find out what that means and what lies ahead in a cookieless world.
Forrester's Customer Insights
MARCH 13, 2024
The US House of Representatives just passed legislation that could determine the future of TikTok in the US — pending action by both the Senate and the President. Should the measure succeed, TikTok would effectively be banned in the US unless its China-based parent company, ByteDance, divests from the app.
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The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.
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Brandwatch CX
MARCH 13, 2024
How has consumer behavior changed lately? From streaming to music to gaming, we’ve identified the latest consumer trends.
Forrester's Customer Insights
MARCH 13, 2024
Today, Microsoft announced that the official launch day of Copilot for Security for will be April 1, 2024. This proves that Microsoft won’t let a late-night snowstorm stop its pursuit of security revenue or finding new applications for generative AI.
Brandwatch CX
MARCH 13, 2024
How has consumer behavior changed lately? From streaming to music to gaming, we’ve identified the latest consumer trends.
Forrester's Customer Insights
MARCH 13, 2024
What is Broadcom planning to do with VMware’s Carbon Black unit? Find out in this blog covering the plan to integrate Carbon Black with Broadcom's existing product lineup.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
Circular Edge
MARCH 13, 2024
What’s New in Release 24 – Applications Join live: Wednesday, April 3, 11am Eastern Are you optimizing your JD Edwards applications with the latest enhancements? Join this session for an overview of the Release 24 highlights across Financials, Inventory, Manufacturing and more.
Forrester's Customer Insights
MARCH 13, 2024
Last week, Amazon Web Services (AWS) announced plans to remove egress fees when migrating data to another cloud provider or on-premises. This announcement follows Google Cloud’s (GC’s) plans of ridding its egress fees, announced in January (leaving Microsoft Azure as the last major cloud provider without a zero egress fee policy).
Gainsight
MARCH 13, 2024
There’s a palpable energy and intense focus on AI across all levels at Gainsight these days. Every month, a passionate group of Gainsters meet in-person at stimulating AI offsites to discuss the latest trends in AI and explore how Gainsight’s AI can shape the future of customer success and business operations. These AI offsites showcase the immense possibilities for AI to transform our entire industry.
Forrester's Customer Insights
MARCH 13, 2024
Most organizations worldwide that use AI must comply with the act — and there is much to do with little time to do it. Here's what you need to know.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
Forrester's Customer Insights
MARCH 13, 2024
Or, How To Know If You Are A Bad Leader (And How To Fix It) In 2022, employees experienced five times the number of planned changes that they saw in 2016. Not surprisingly, that drastic increase in the volume of change greatly reduced employee willingness to support it.
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