Magellan Solutions
MARCH 13, 2024
Did you know companies embrace offshoring and outsourcing to improve efficiency and cut costs? However, when it comes to the offshoring vs outsourcing debate, it’s crucial to understand the distinction between these two approaches and decide which best aligns with your business’s needs. Delegating tasks to external parties can significantly impact your business.
The DiJulius Group
MARCH 13, 2024
Unleash the full potential of your customer service team and lead your business to new heights with Scott Greenberg, the acclaimed author, and former Edible Arrangements franchisee, as he shares his playbook for excellence in leadership. On this episode of The Customer Service Revolution, prepare to change your understanding of team dynamics and customer experience.
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Forrester's Customer Insights
MARCH 13, 2024
Great customer service sets companies apart. And, you leave money on the table if you don’t meet your customer’s expectations of engagement. Business and IT leaders understand the economics of great customer service, and Forrester data shows that over 70% of enterprises invest modern solutions.
CSM Magazine
MARCH 13, 2024
So, you’ve got a great product or service. You’ve nailed down your target audience, you’ve crafted compelling marketing campaigns, and you’re seeing some success. But you know what’s even better than making a sale? Turning that sale into a loyal, lifelong customer. That’s where customer success management (CSM) comes in.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Forrester's Customer Insights
MARCH 13, 2024
Lead-to-Cash (L2C) Source-to-Pay (S2P) Customer Service Request Management Requiring a Truck Roll Asset Warranty and Subscription Management …………………… What do all these processes have in common? Two things. 1. They are processes that span organizational silos within an enterprise, where work must be intelligently orchestrated across operations for the desired business outcome; and 2.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Forrester's Customer Insights
MARCH 13, 2024
People with disabilities are a valuable resource to firms looking to innovate and create new ways of working with their customers.
CSM Magazine
MARCH 13, 2024
Activewear brand, Sweaty Betty, has achieved transformational success by partnering with customer experience (CX) experts Sabio Group to overhaul its customer service experience. Implementing Sabio’s proprietary Salesforce Service Cloud Accelerator and Salesforce Service Cloud, Sweaty Betty realised game-changing operational efficiencies and customer satisfaction levels that exceeded all expectations.
Forrester's Customer Insights
MARCH 13, 2024
Forrester’s 2023 State Of VoC And CX Measurement Practices Survey results are in. They reveal some continued trends — and some interesting shifts.
Genroe
MARCH 13, 2024
Unlock the secrets of CX success! Master the art and science of measuring customer experience in this game-changing guide. The post 8 Essential Customer Experience Metrics and Best Practices (2024) appeared first on Genroe | Customer Experience | Net Promoter Score.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Nasuni
MARCH 13, 2024
Jeff Gusky announces the general availability of Nasuni Edge for Amazon S3 storage, which accelerates data ingestion, access and delivery for edge workloads.
Forrester's Customer Insights
MARCH 13, 2024
The US House of Representatives just passed legislation that could determine the future of TikTok in the US — pending action by both the Senate and the President. Should the measure succeed, TikTok would effectively be banned in the US unless its China-based parent company, ByteDance, divests from the app.
Clarivate
MARCH 13, 2024
Clarivate Plc , a leading global provider of transformative intelligence, has been awarded a contract from the USPTO which will transform capabilities for US examiners working on Design Patent applications. Using DesignVision from Clarivate, an Intellectual Property AI & Image Search Platform for Government, examiners will be able to easily expedite patent examinations by using reverse image search AI to quickly identify relevant prior art.
Forrester's Customer Insights
MARCH 13, 2024
Today, Microsoft announced that the official launch day of Copilot for Security for will be April 1, 2024. This proves that Microsoft won’t let a late-night snowstorm stop its pursuit of security revenue or finding new applications for generative AI.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Brandwatch CX
MARCH 13, 2024
How has consumer behavior changed lately? From streaming to music to gaming, we’ve identified the latest consumer trends.
Forrester's Customer Insights
MARCH 13, 2024
What is Broadcom planning to do with VMware’s Carbon Black unit? Find out in this blog covering the plan to integrate Carbon Black with Broadcom's existing product lineup.
Braze
MARCH 13, 2024
As cookies are phased out, businesses need to rely more fully on first-party data. So let’s find out what that means and what lies ahead in a cookieless world.
Forrester's Customer Insights
MARCH 13, 2024
Most organizations worldwide that use AI must comply with the act — and there is much to do with little time to do it. Here's what you need to know.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Brandwatch CX
MARCH 13, 2024
How has consumer behavior changed lately? From streaming to music to gaming, we’ve identified the latest consumer trends.
Forrester's Customer Insights
MARCH 13, 2024
Last week, Amazon Web Services (AWS) announced plans to remove egress fees when migrating data to another cloud provider or on-premises. This announcement follows Google Cloud’s (GC’s) plans of ridding its egress fees, announced in January (leaving Microsoft Azure as the last major cloud provider without a zero egress fee policy).
Circular Edge
MARCH 13, 2024
What’s New in Release 24 – Applications Join live: Wednesday, April 3, 11am Eastern Are you optimizing your JD Edwards applications with the latest enhancements? Join this session for an overview of the Release 24 highlights across Financials, Inventory, Manufacturing and more.
Forrester's Customer Insights
MARCH 13, 2024
Or, How To Know If You Are A Bad Leader (And How To Fix It) In 2022, employees experienced five times the number of planned changes that they saw in 2016. Not surprisingly, that drastic increase in the volume of change greatly reduced employee willingness to support it.
Advertiser: ZoomInfo
As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.
Gainsight
MARCH 13, 2024
There’s a palpable energy and intense focus on AI across all levels at Gainsight these days. Every month, a passionate group of Gainsters meet in-person at stimulating AI offsites to discuss the latest trends in AI and explore how Gainsight’s AI can shape the future of customer success and business operations. These AI offsites showcase the immense possibilities for AI to transform our entire industry.
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