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When I wrote Listen or Die in 2017, I made the case that NPS is invaluable for understanding the overall health of your customer relationships, but its not enoughespecially in a transactional VoC survey. To truly improve the customer experience, you need to combine NPS with metrics like Customer Satisfaction (CSAT), Customer Effort Score (CES), or overall experience ratings to evaluate specific interactions.
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Juggling marketing efforts across multiple locations can be a significant challenge, especially in competitive markets. Businesses are increasingly moving towards using AI in multi-location marketing to set their brands at an advantage. Birdeye’s 2024 report on State of AI for agencies show that: 75% of agencies have adopted AI solutions since 2022 Over 50% of agencies use AI tools weekly for content creation, ideation, and automation of routine tasks 79% agencies plan to boost spending on
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Its been almost 25 years since the first edition of Contact Center Management on Fast Forward was introduced. The response surpassed our highest expectations, and we were excited and grateful to see the book reach so many corners of the … Continue reading → The post Contact Center Management on Fast Forward receives Best Customer Experience Books of All Time award appeared first on Brad Cleveland.
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ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
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WHSmith just launched a retail media network (RMN) to bring retail media to their airport stores. Like every other RMN launched since Amazon, Walmart, and Best Buy pioneered retail media over a decade ago, WHSmith promises more exciting and engaging retail experiences for consumers and is tailored to the needs of… supplier brands.
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As Uplight rings in 2025, were preparing for a first quarter packed with industry events. While were returning to our tried-and-true favorites, were attending a few new events, too. MEAAs Midwest Energy Solutions (MES) Conference January 28-30 Chicago, IL Connect with some of the Uplight team at MEAAs annual conference. Were looking forward to Read More The post New Year, New Events: Connect with Uplight in Q1!
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