BirdEye

FEBRUARY 15, 2024

In today’s world, where every online chatter can become a shout across the digital universe, understanding the current trend of online reviews is crucial for businesses aiming high. With an overwhelming 68% of consumers letting reviews guide their choices, enterprises must know the pulse of the market to craft a stellar reputation. Birdeye’s vast network, encompassing over 150,000 businesses and a treasure trove of millions of reviews, offers a rich data set to discern these trends.

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CSM Magazine

FEBRUARY 15, 2024

John Tschohl of the Service Quality Institute takes a look at the results of some of the leading customer-centric companies of 2023. Amazon I believe is the most customer-driven firm in the world. They are Relentless. Net sales increased 12% to $764.8 billion. A $60.8 billion increase in revenue. AWS sales increased 13% to $90.8 billion. Net income was $30.4 billion.

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Financial 2023 Customer Service Insurance 105

Beyond Philosophy

FEBRUARY 15, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Bob Black, one of our podcast listeners, loves our ideas about evoking specific customer emotions. However, he hasn’t the faintest idea of how to do it from a practical sense. As someone who appreciates the practical application of an excellent theory, Black’s pickle stood out as one I wanted to address here with you reader

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CSM Magazine

FEBRUARY 15, 2024

In the world of digital communication, music sensation Taylor Swift has carved a unique and dynamic path to engage her fans. With an impressive 128 million followers on Instagram and 88.7 million on Twitter, Swift uses these platforms to unmask the magic of her music career, unveil exclusive content and connect with fans in exciting live streams and engaging Q&A sessions.

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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COPC

FEBRUARY 15, 2024

BACKGROUND The COPC Standards Committee is a group of industry leaders composed of the largest buyers and providers of customer experience (CX) operational services, including contact center support. Its role is to maintain the best practices and requirements in the COPC CX Standard. The COPC Standards Committee meets semi-annually to update the Standard.

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Optimove

FEBRUARY 15, 2024

Learn what you need to evolve as a marketer with our advanced guide Download Now Why it Matters: Optimove Connect 2024 is the two-day event where global marketers exchange best practices, learn and discover the latest strategies and solutions, and spark new ideas. The insight-packed and diverse agenda is a must for any sophisticated marketer looking to take their marketing to new heights.

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ChurnZero

FEBRUARY 15, 2024

This is a guest post by Shauna McClemens , community strategist, Higher Logic Vanilla. Creating a steady stream of engaging content for a customer community can be a daunting task, especially when you’re relying on your team to contribute. Speaking from my experience as a community strategist, I’ve learned a lot about what works and what doesn’t.

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Help Scout

FEBRUARY 15, 2024

Not sure if chatbots are the right move for your business? Make an informed decision by learning more about the benefits of using chatbots in customer support.

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Forrester's Customer Insights

FEBRUARY 15, 2024

The NFL football season in the United States ended Sunday with the Kansas City Chiefs defeating the San Francisco 49ers in Super Bowl LVIII. NFL games, however, have become as much about the game off the field as they are about the game on the field thanks to fantasy football.

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Management 57

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

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Circular Edge

FEBRUARY 15, 2024

Remove speed limits to enterprise digital adoption using Epilogue Opus DAP Join live: Tuesday, March 19, 1pm Eastern Digital Adoption Platforms (DAP’s) have created quite the buzz, and for good reason. They improve end user adoption of your enterprise applications while also reducing implementation and training cost. Additionally, the Opus DAP is the only tool that also bulk converts UPK content into working, editable content in minutes.

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Magellan Solutions

FEBRUARY 15, 2024

In recent years, the US healthcare industry has significantly increased its reliance on healthcare call center outsourcing companies to enhance patient care and operational efficiency. With rising costs and complex regulations overwhelming healthcare providers, partnering with overseas business process outsourcing (BPO) companies has become a strategic necessity.

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Gainsight

FEBRUARY 15, 2024

We’re starting 2024 with a new webinar series jam-packed with best practices and strategic insights proven to help customer education teams get their programs off the ground. We’ve had two sessions so far, both featuring Lila Meyer , Director of Global Education Services at Gainsight and special guest Kristine Kukich, Principal Owner of the Training Sherpa, joined the latter to dive into how she sets customer education goals.

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Circular Edge

FEBRUARY 15, 2024

Remove speed limits to enterprise digital adoption using Epilogue Opus DAP Join live: Tuesday, March 19, 1pm Eastern Digital Adoption Platforms (DAP’s) have created quite the buzz, and for good reason. They improve end user adoption of your enterprise applications while also reducing implementation and training cost. Additionally, the Opus DAP is the only tool that also bulk converts UPK content into working, editable content in minutes.

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The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.

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2020 Research

FEBRUARY 15, 2024

Key Takeaways While the participants acknowledged the significance of abortion access, it was not their top priority compared to other issues such as the economy and immigration when deciding on their vote. Many participants were uncertain about the candidates’ positions on abortion. Some participants expressed discomfort and disagreement with Trump’s public claims to have played a role in overturning Roe v.

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