InMoment XI

FEBRUARY 12, 2024

Learning how to respond to Google reviews should be part of every company’s brand reputation management strategy. These reviews, which appear on Google Maps and Google Search as well as on your company’s Google Business Profile, give people a way to share their experiences not only with businesses but with fellow consumers, too. Meanwhile, Google searchers rely on these reviews to discover great businesses, products, services, and brands.

Feedback 195

Feedback Brands Management Consumers 195

ShepHyken

FEBRUARY 12, 2024

This episode of  Amazing Business Radio with Shep Hyken  answers the following questions and more: How is artificial intelligence used to improve customer interactions in contact centers? What are the challenges in finding the right balance between technology and human support in customer experiences? What frustrations do customers face when dealing with customer service, and how can AI address them?

Contact Center 155

Contact Center 2024 Customer Service Representative Healthcare 155

InMoment XI

FEBRUARY 12, 2024

In the midst of today’s bustling and intricate business landscape, deciphering the ever-evolving wants and needs of customers can feel like navigating through a maze. However, creating an integrated CX program can make this easier than you might think. At InMoment, we are dedicated to delivering tangible business value and bolstering your bottom line through a comprehensive integrated CX approach.

NPS 195

NPS Net Promoter Score Effort Score ROI 195

TechSee

FEBRUARY 12, 2024

Artificial intelligence (AI) can potentially revolutionize how businesses interact with their customers. However, many enterprise leaders struggle to balance the long-term transformative value of AI with the need to deliver practical first steps that will demonstrate real-world AI in CX success. This post will explore how enterprise leaders can find the optimal first initiative for using AI to augment or automate their customer experience or service.

Innovation 109

Innovation ROI Technology Measurement 109

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

2024

ShepHyken

FEBRUARY 12, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Thanks to Gen Z, Deeper Connections Will Become the Currency of the Future by AmberNechole Hart (Adweek) Empty ecommerce gets you to checkout fast but gives no reason to return.

Article 71

Article 2024 Customer Service Social Media 71

Blueshift

FEBRUARY 12, 2024

Love is in the air, but is your relationship with your current Customer Data Platform (CDP) feeling a bit lackluster? This Valentine’s Day, it might be time for a breakup – with your CDP, that is! Imagine your relationship with your current CDP as a bad rom-com: it started off with high hopes, promising grand adventures in the world of customer data.

Customer Engagement 105

Customer Engagement Engagement Connections Marketing 105

CSM Magazine

FEBRUARY 12, 2024

Corporate events serve as a powerful platform for networking, brand promotion, and industry engagement. To host an event that not only stands out but also resonates within your industry requires careful planning, innovation, and attention to detail. From establishing clear objectives to delivering a memorable experience, every aspect of your event should be strategically orchestrated to reflect your company’s values and expertise.

Events 95

Events Entertainment Transportation Workshop 95

Doing CX Right

FEBRUARY 12, 2024

Does price and deals win repeat business or customer service experiences? Uncover what sways consumer loyalty and actionable strategies. Read expert views now. The post The Great Debate: Price Versus Customer Service in Securing Brand Loyalty appeared first on Doing CX Right.

Loyalty 64

Loyalty Brands Customer Service Consumers 64

CSM Magazine

FEBRUARY 12, 2024

Businesses are continuously on the lookout for innovative approaches to enhance their customer outreach and engagement strategies. However, one essential element of customer communication often goes unnoticed – outbound voice communication. This traditional yet robust channel, when implemented with contemporary strategies, has the potential to significantly elevate customer relations and fuel business growth.

Communication 52

Communication Contact Center Omnichannel Call Center 52

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

Kapta Customer Success

FEBRUARY 12, 2024

Is your customer engagement team effectively navigating the current economic conditions? Uncertainty continues to be the norm. Is there going to be a recession? Will interest rates rise or fall? How about layoffs?

Customer Engagement 59

Customer Engagement Engagement Customers Management 59

CSM Magazine

FEBRUARY 12, 2024

Welcome to the dawn of a new era in customer service, where the metaverse is rapidly transforming how businesses interact with their customers. With 60% of internet users projected to engage in metaverse environments by 2030, the urgency to adapt customer support strategies has never been more critical. This digital revolution presents a unique set of challenges, from navigating complex virtual worlds to meeting the heightened expectations of tech-savvy consumers.

Customer Service 52

Customer Service 2030 Apparel Transportation 52

Optimove

FEBRUARY 12, 2024

See the difference control groups make in this guide Download Now Why it Matters: Lightning talks, interactive demos sparked iGaming marketers with how-to advice on winning player retention and optimization game plans for 2024 and beyond. If you missed the talks or demos, contact us so you don’t miss out. Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more Optimove Welcomed Attendees to ICE Arriving at the Custom House Undergro

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2024 Demo Download Sports 59

Amplifai Coaching Category

FEBRUARY 12, 2024

Harness the power of visual storytelling to connect deeply with your audience. Through videos, graphics, and illustrations, showcase your products and highlight your brand's values and objectives.

Customer Experience 52

Customer Experience Brand Values Connections Brands 52

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The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.

2024

Call Experts

FEBRUARY 12, 2024

Welcome to the electrifying world of the best Super Bowl commercials, where creativity meets marketing prowess to deliver unforgettable moments! After watching another thrilling Super Bowl, it’s time to delve into the realm of commercials that captivate millions of viewers worldwide. The Best Super Bowl Commercials Here at Call Experts, we understand the importance of effective communication whether that’s on phone calls or Super Bowl commercials.

Advertising 52

Advertising 2023 Automotive Entertainment 52

Team Support

FEBRUARY 12, 2024

Selecting the right customer support solution can feel like a daunting task, especially with so many options available in the market. However, it's a crucial decision that can significantly impact the success of your customer service department and, consequently, your business at large. Here are some tips from our TeamSupport experts on how to choose the solution that fulfills your requirements without breaking the bank.

Banking 52

Banking Customer Satisfaction Customers Customer Service 52

Forrester's Customer Insights

FEBRUARY 12, 2024

AIOps and observability have become crucial for businesses seeking to optimize their IT operations. These technologies offer the promise of enhanced efficiency, improved decision-making, and better customer experiences. In Take Seven Steps To Implement AIOps And Observability For IT Operational Insights, you will learn how to successfully implement AIOps and observability by following a seven step approach.

Technology 53

Technology Insights Customer Experience Information 53

Brandwatch CX

FEBRUARY 12, 2024

We looked at social data to see all the winners from this year's Super Bowl – from players to ads to celebrities.

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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

White Paper

Forrester's Customer Insights

FEBRUARY 12, 2024

Do you sell into multilingual markets, nationally or internationally? Do you want to grow? If so, you should review your localization tech stack. We recently published the Forrester Tech Tide: Enterprise Localization Technologies, Q1 2024, to help leaders in revenue operations, marketing, product, digital, content, and customer experience shape their firm’s investment approach.

Technology 42

Technology 2024 Marketing Customer Experience 42

Brandwatch CX

FEBRUARY 12, 2024

We looked at social data to see all the winners from this year's Super Bowl – from players to ads to celebrities.

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Circular Edge

FEBRUARY 12, 2024

Advanced Warehouse Management in JDE using Mobility Solutions Join live: Wednesday, February 21, 2pm Eastern The Advanced Warehouse Management system controls many aspects of warehouse operations, from receiving and storing items to retrieving and shipping them. You can design your warehouse to make the most of your available space, your employees’ time, and the unique storage requirements of the goods that you stock.

Management 52

Management Webinar Customers 52

CSM Magazine

FEBRUARY 12, 2024

You likely use many programming languages often in your work as a developer. However, how can you guarantee that your code is coherent, easy to understand, and devoid of errors? Including a linter in the integrated development environment (IDE) is one approach. Linters are tools that scan a code for syntax mistakes, formatting violations, code smells, and security threats, among other possible problems.

Feedback 52

Feedback Culture 52

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

Customer Experience

Circular Edge

FEBRUARY 12, 2024

Advanced Warehouse Management in JDE using Mobility Solutions Join live: Wednesday, February 21, 2pm Eastern The Advanced Warehouse Management system controls many aspects of warehouse operations, from receiving and storing items to retrieving and shipping them. You can design your warehouse to make the most of your available space, your employees’ time, and the unique storage requirements of the goods that you stock.

Management 52

Management Webinar Customers 52

SurveySensum

FEBRUARY 12, 2024

Did you know that the fitness industry has grown from $84 billion in 2014 to a whopping $244 billion in 2024? That’s a significant leap in just a decade, highlighting the booming business of staying fit. Take a moment to think about your local gym or the health club you frequent. Ever wondered why some fitness businesses thrive while others struggle?

Demo 52

Demo 2014 2024 Feedback 52

Help Scout

FEBRUARY 12, 2024

Generative AI and machine learning tools are set to change the assumptions customer support teams were built under. Let’s explore how support departments will be shaped and directed by the capabilities, costs, and competition represented by artificial intelligence.

Article 49

Article Customers 49

Forrester's Customer Insights

FEBRUARY 12, 2024

Implementing AIOps and observability solutions can be a challenging task for organizations. To ensure success, it is crucial to develop the right approach and strategy that aligns with your enterprise's specific IT complexity and goals. In Start With The Right Strategy And Approach For AIOps And Observability For IT Operational Insights, you can begin exploring the best practices for AIOps and Observability and what aspects you need to consider when embarking on the delivery of these.

Insights 55

Insights Information Technology 55

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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.

Customer Experience