InMoment XI

FEBRUARY 13, 2024

Market research and market segmentation is a crucial part of launching any campaign or product. One part of this process that is often overlooked is how market segments are developed. It is important to use proper sampling techniques to gain the most accurate market segmentation results. One of these techniques is stratified sampling. Stratified sampling provides businesses with a nuanced understanding of customer preferences and behaviors within each segment, allowing for the development of per

Customer Experience 195

Customer Experience Customers Marketing Customer Base 195

ShepHyken

FEBRUARY 13, 2024

Functionality versus customer experience: Do they belong together? Yes! And here’s a story to make the point:  Two guys are buying new cars. One buys a Ford EcoSport, and the other buys a Ferrari Roma. The Ford costs about $25,000. The Ferrari costs about $250,000 – 10 times more! Both guys live in the same neighborhood. They both drive downtown to work.

Customer Experience 149

Customer Experience Transportation Hotels Airlines 149

Experience Investigators by 360Connext

FEBRUARY 13, 2024

Ready to navigate the choppy waters of customer expectations? Take a seat with Jeannie Walters as we chart a course through the complex seas of customer experience management challenges. In this episode of Experience Action, we tackle the pressing issue of meeting and exceeding client expectations, even when industry woes like staff shortages and technology hiccups threaten to sink our ships.

Customer Expectations 143

Customer Expectations Customer Experience Management Loyalty Customers 143

C3Centricity

FEBRUARY 13, 2024

Last week I spoke about the importance of actioning customer feedback. I want to continue this topic focussing on using the information for continuous improvement of the brands and services you offer. The Custometrs’ Need for Continuous Improvement The only constant in business today is change! And customers expect businesses to be constantly adapting and preparing for their future needs.

Customer Insights 118

Customer Insights Feedback Insights Social Media 118

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

2024

Playvox

FEBRUARY 13, 2024

In an economy that’s pitched more than a few curveballs over the last five years, retaining and growing a loyal customer base is consistently a winning business strategy. As a contact center leader, the top agents you hire, train, and manage are the clutch players. They are among your organization’s most valuable assets, and you depend on them to deliver loyalty-building customer experiences every day, with every interaction.

Contact Center 88

Contact Center Measurement 2022 Culture 88

Totango

FEBRUARY 13, 2024

On this Valentine’s Day, we’re excited to share in the love ! TrustRadius—a platform designed to deliver the most credible resources to help technology buyers confidently make decisions—compared mentions of “love” in all its (grammatical) forms and reviews received for 28,600+ products in 825+ categories and named Totango one of 101 most loved software products!

2024 109

2024 Customer Journey NPS Customer Success 109

Cyara

FEBRUARY 13, 2024

Today, we’re thrilled to announce a new, industry-first solution to this challenging situation for contact centers with outbound call line identification (CLIs) serving your customers around the world. Cyara Number Trust is the first purpose-built solution that offers organizations a streamlined and faster way to conduct full, end-to-end tests across every major global, mobile network, covering all of the main third-party spam filters.

Contact Center 76

Contact Center Insurance Healthcare Travel 76

West Monroe

FEBRUARY 13, 2024

Listen to "The Digital Stadium: How the New Fan Experience Can Drive Revenue" on Spreaker. About the episode Explore the transformative power of AI and digital technology in the sports industry on our latest episode, which features Satisfi Labs CEO Don White. Fresh off the Super Bowl's digital showcase, dive into how these technologies are enhancing fan experiences by making sports more accessible and interactive than ever.

Sports 98

Sports Tourism Entertainment Events 98

dscout People Nerds

FEBRUARY 13, 2024

Use these tactics to re-engage your participants, uncover fresh perspectives, and introduce a new angle to explore during analysis.

Engagement 97

Engagement 97

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

Helpware

FEBRUARY 13, 2024

Understanding customers' needs is the main aim of customer service automation. Modern businesses are on the lookout for new methods that will make their customer support more personalized and tailored. Even simple but AI-powered customer feedback surveys can help your business improve your customer care process and become better than your competitors.

Customer Service 83

Customer Service Customer Care Customers Feedback 83

BirdEye

FEBRUARY 13, 2024

With nearly 50% of people being unclear about the benefits of chiropractic care, the importance of chiropractor marketing cannot be overstated. A recent Birdeye study highlights that almost half of consumers search for healthcare providers online, revealing a crucial opportunity. As more healthcare seekers go online first, chiropractors need to get their digital marketing strategy right.

Marketing 59

Marketing Social Media Healthcare Multi-Channel 59

Optimove

FEBRUARY 13, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Valentine’s Day is a reminder to rekindle the love story between a brand and its customers. Optimove’s most captivating features – Opti-X and real-time – can reignite the spark. These magical tools help increase response rates, return on investment (ROI), customer engagement, loyalty, and retention.

Download 59

Download Return on Investment Loyalty ROI 59

CSM Magazine

FEBRUARY 13, 2024

In the spirit of St. Valentine’s Day, it’s the perfect occasion to fall in love with exceptional customer service practices that make your clients swoon. As a customer service manager, you’re in a unique position to foster relationships that leave a lasting impression of warmth and personalized care, making every interaction feel like a St.

Customer Service Strategies 52

Customer Service Strategies Customer Service Exceptional Customer Service Interaction 52

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The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.

2024

SurveySparrow

FEBRUARY 13, 2024

How long should a survey be? Really? Trust me I know how hard it is to strike a balance between gathering insights and not overwhelming the respondents. Surveys are a bit like Goldilocks of data collection, I tell you. It should be not too long, not too short, but “just right.” I bet you’re a confused soul looking for answers. Don’t worry I’ve got your back.

Feedback 52

Feedback Engagement Insights Information 52

CSM Magazine

FEBRUARY 13, 2024

Founded in 1905, Benenden Health provides affordable healthcare services to over 860,000 members across the UK. But as demand grew and its member base diversified, this nonprofit mutual realised it needed to upgrade its customer contact infrastructure to continue delivering exceptional service. By implementing an innovative CX platform from Genesys Cloud with support and guidance from our specialists here at Sabio , Benenden gained capabilities to unify member interactions, tap data for personal

Healthcare 52

Healthcare Omnichannel Hospitality Social Media 52

Think Customers

FEBRUARY 13, 2024

If 2023 was a year of revelation, zeal, and anything-is-possible hopes for artificial intelligence’s potential, 2024 is shaping up as a year of action. Twelve months of toe-dipping and healthy scrutiny provided the launchpad to make some real moves with AI in the contact center, according to two customer experience experts on a recent webinar. The growing role of AI in customer interactions is just one of the major 2024 CX trends examined by TTEC’s Nick Cerise, chief marketing officer, and Tom L

2024 52

2024 Contact Center Webinar 2023 52

Gainsight

FEBRUARY 13, 2024

Are you ready to unlock the potential of your customer community? Gainsight is thrilled to announce Community Unplugged – an immersive virtual event designed to empower you with the knowledge, strategies, and insights to cultivate thriving URL and IRL communities in 2024 and beyond. Join us on March 13, 2024, for a half-day virtual gathering jam-packed with sessions from industry leaders like Richard Millington and lively peer-to-peer breakout discussions that will help you discover how yo

2024 52

2024 Events Engagement Connections 52

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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

White Paper

SurveySensum

FEBRUARY 13, 2024

Ever wondered how your Internet startup can stand out in the crowd? What if I told you there’s a secret weapon that works like magic? That secret weapon makes your website or app easy and enjoyable for people – we call it a Better User Experience! Yep, that’s the trick to make your startup stand out and leave a lasting impression. Here’s a cool fact: For every $1 you spend on UX, you get back $100 (that’s like winning the lottery!).

User Experience 52

User Experience Demo Feedback Social Media 52

Braze

FEBRUARY 13, 2024

WhatsApp marketing involves using the messaging app to connect with and engage customers to strengthen business outcomes. Here’s how to get started with WhatsApp marketing.

Marketing 64

Marketing Connections Engagement Customers 64

CSM Magazine

FEBRUARY 13, 2024

In the rapidly evolving world of online gambling, Mostbet stands out as a premier sports betting app, offering an extensive array of betting options to enthusiasts around the globe. From the excitement of live betting to the convenience of a user-friendly mobile app, Mostbet caters to both seasoned bettors and newcomers alike. This comprehensive platform not only provides a wide variety of sports and events to place bets on but also ensures that users can enjoy an engaging and dynamic betting ex

Sports 52

Sports User Experience Events Innovation 52

eGain Blogs

FEBRUARY 13, 2024

Generative AI has reignited interest in knowledge management (KM). KM is not only a BFF for gen AI but a foundational one at that! Gen AI helps KM Gen AI accelerates each step of the KM lifecycle on a modern knowledge platform. Discover: Identifying likely questions is the first, often-ignored, step to an effective knowledge base. Gen AI can extract questions from interaction history using best-practice, contextualized prompts in the knowledge platform.

Document 40

Document Customer Service Government Consumers 40

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

Customer Experience

CSM Magazine

FEBRUARY 13, 2024

The digital revolution has brought a range of benefits to many people’s lives. From improved internet connectivity across the world, to smartphones that do anything a computer used to be able to do, ordering almost anything at the touch of a button, internet banking from your phone, to playing classic casino games without even having to leave your home.

Banking 52

Banking Connections Technology Loyalty 52

Forrester's Customer Insights

FEBRUARY 13, 2024

I regularly have discussions with clients who want to create a loyalty program.

Loyalty 34

Loyalty Loyalty Programs Brands Customers 34

Brandwatch CX

FEBRUARY 13, 2024

There’s no room for empty slots on your social media content calendar this March. Gear up for Daylight Savings, International Waffle Day, Easter, and more.

Social Media 97

Social Media 97

Lumoa

FEBRUARY 13, 2024

Lumoa’s biggest features for 2023 Another year down! Crazy how time flies. And Lumoa has been flying by as well, with over 1000+ tickets released this year aimed at improving how Lumoa works – based on your feedback! So let’s get started counting down our top features of the year, starting with… GPT Summaries Lumoa can now summarize thousands of feedback at the push of a button: Save time – No longer need to read feedback one by one Reporting made easy – C

2023 78

2023 Feedback Events 2024 78

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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.

Customer Experience