InMoment XI
NOVEMBER 25, 2024
Google Posts are an invaluable tool for businesses to communicate updates, offers, and events directly to their audience. This guide will cover everything you need to know to make the most of them. What Are Google Posts? Google Posts are short updates published on Google My Business (GMB) profiles. These posts appear on your business listing, providing a direct channel to communicate updates, promotions, and events.
ShepHyken
NOVEMBER 25, 2024
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How does modern AI enhance the efficiency of customer interactions in contact centers? How can AI anticipate customer needs and offer better solutions in customer service? What are the common fears among leadership when adopting AI solutions in customer support?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Doing CX Right
NOVEMBER 25, 2024
Learn how to measure customer service ROI with real business data. Transform your contact center into a revenue driver with Stacy Sherman and Neal Topf. The post Customer Service ROI – The Numbers Behind Loyalty appeared first on Doing CX Right.
ShepHyken
NOVEMBER 25, 2024
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. 10 Trends to Guide Your 2025 CX Strategy by NICE (CMSWire) By embracing the power of cloud, digital and AI and aligning your CX initiatives with your customers’ needs, your business won’t just be keeping pace but leading the way in exceptional CX.
Advertisement
Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Win the Customer
NOVEMBER 25, 2024
Artificial Intelligence (AI) has revolutionized customer service, automating routine tasks and improving response times. However, while AI offers significant advantages, it cannot fully replace the human touch. A successful customer service strategy involves a careful balance between AI-powered automation and human interaction. Understanding the Role of AI AI-powered chatbots and virtual assistants can handle a wide range of customer inquiries, from simple questions to complex troubleshooting.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
CSM Magazine
NOVEMBER 25, 2024
With the constantly evolving technology in retail businesses, electronic shelf labels have become an essential tool for dynamic pricing. These labels, commonly abbreviated as ESLs, are digital display systems that you can use in your retail business to show the price of the products, promotions, and any other relevant information regarding the particular products.
SurveySensum
NOVEMBER 25, 2024
Using Medallia for your CX goals? While Medallia is a powerful tool for customer experience management , it’s not always the perfect fit for every business. Why? Let’s find out and look for some top Medallia alternatives that will suit your needs and goals better. What is Medallia – The Introduction Medallia is one of the pioneers in customer and employee experience management.
CSM Magazine
NOVEMBER 25, 2024
Customer service teams depend on efficient workflows for success. Well-organized processes help customer representatives respond faster, increase customer satisfaction, and reduce operational expenses. Today’s business environment demands prompt and effective responses, making efficient workflows integral to customer service operations. Establishing clear workflows enables customer service teams to streamline tasks, eliminate redundant steps, and ensure consistent service delivery.
Provide Support
NOVEMBER 25, 2024
Today multitasking is integral part of customer service workflow. However, what are the main challenges agents face when handling multiple chats and how to overcome them?
Advertisement
Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
CSM Magazine
NOVEMBER 25, 2024
You’re having your coffee when, out of nowhere, you receive a message about a one-star rating—or worse, a customer complaint. What a way to ruin your mood for the day. Managing multi-channel e-commerce often feels like a constant race to fix problems, from overselling items to missing customer inquiries. The good news? There’s a way to simplify the chaos.
Zonka Feedback
NOVEMBER 25, 2024
Today, customer feedback has become of utmost importance as it reveals how customers perceive your product, their experience, and pain points. It's like a mirror reflecting areas for improvement to drive product growth and innovation. Collecting customer opinions through feedback tools can help you get ideas for enhancing products, improving service quality, shaping brand perception, and measuring key customer experience metrics like NPS, CSAT, and CES.
CSM Magazine
NOVEMBER 25, 2024
The realm of Internet radio broadcasting is changing swiftly as technology progresses further each day. To keep up with the evolving landscape and captivate audiences while enhancing their listening enjoyment, broadcasters must be proactive in staying on top of emerging trends. By exploring imaginative strategies, a radio broadcaster ensures that online radio stays current and captivating for listeners globally.
Zonka Feedback
NOVEMBER 25, 2024
Explore the Top 15 Best Black Friday SaaS Deals! Unbeatable discounts on software tools and solutions to power your business growth. Don't miss out!
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
.png)
CSM Magazine
NOVEMBER 25, 2024
As the digital landscape evolves, church communities also adapt to technological advancements. In 2025, church apps will offer enhanced features designed to foster spiritual growth, community engagement, and seamless communication. This post explores the anticipated features and benefits of church apps, providing insights into how these digital tools can enrich congregational experiences.
Forrester's Customer Insights
NOVEMBER 25, 2024
Imagine trying to cook a complicated dish for the first time without a recipe, guessing at the ingredients and their proportions. This trial-and-error process is much like a B2B organization attempting to craft go to market strategies in absence of sufficient data and insights.
CSM Magazine
NOVEMBER 25, 2024
Blockchain-based currencies have been gaining popularity lately, and many people wonder if they should join the trend, hoping they will increase their profits. Bitcoin is the most popular asset in the sector, and therefore, most investors turn to it when they consider purchasing digital currencies. If you also want to add Bitcoin to your portfolio before experimenting with other assets, you must research it more.
Forrester's Customer Insights
NOVEMBER 25, 2024
In Forrester’s Security Survey, 2024, 56% of security decision-makers at firms that experienced an external attack indicated that the breach was the result of an application-related exploit. Why do we continue to be so bad at this!? Part of the problem is that the journey to DevSecOps is bumpy and long. But don’t give up!
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
CSM Magazine
NOVEMBER 25, 2024
Low-deposit online casinos can be very appealing to players who want to manage their spending. The idea of gambling without having to dip far into the wallet creates a tempting new entry point. But, can Canadians trust using a low minimum deposit online casino? We wanted to get down whether low-minimum deposit online casinos are truly safe or potentially risky.
Forrester's Customer Insights
NOVEMBER 25, 2024
Consumers used to browse magazines and publisher sites for gift giving inspiration, and brands would turn to publishers to sponsor those coveted gift guide spots. This holiday season, influencers are taking on that role. They expertly thread the needle between entertainment and commerce, and they are supercharged by social media platforms’ powerful recommendation algorithms.
CSM Magazine
NOVEMBER 25, 2024
Crafted to embody a brand’s identity in an image, a logo is a powerful symbol that resonates with viewers through a blend of creativity and strategic foresight. This comprehensive article outlines the process of creating a logo design that connects with the target audience effectively. Understanding Brand Identity Exploring brand identity is crucial.
Expert insights. Personalized for you.
195 
Let's personalize your content